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Reviews of Hotel Viva Palace

4 out of 5
Hotel Viva Palace
L-74, Street Number 9, NH 8, Mahipalpur, Near I.G.I. Airport (T3), New Delhi

Reviews

6.4
Rating 10 - Excellent. 13 out of 52 reviews" "
Rating 8 - Good. 13 out of 52 reviews" "
Rating 6 - Okay. 6 out of 52 reviews" "
Rating 4 - Poor. 8 out of 52 reviews" "
Rating 2 - Terrible. 12 out of 52 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.0/10

Amenities

6.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Shafi

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Apr 2024

2/10 Terrible

Hector

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The unique thing about the property were the fleas.
Stayed 1 night in Jan 2024
Response from Shweta Tiwari on 15 Jan 2024
Dear Guest, We thank you for sharing your feedback us. At the onset, kindly accept our sincere apologies for the inconvenience caused to you. We have noted your feedback and shared the same with head of departments. Please be assured that it will not be repeated in future and corrective measures will be taken. We look forward to welcome you back at our hotel.

2/10 Terrible

Nirmal Jit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Shweta Tiwari on 15 Jan 2024
Dear Guest, We thank you for sharing your feedback us. At the onset, kindly accept our sincere apologies for the inconvenience caused to you. We have noted your feedback and shared the same with head of departments. Please be assured that it will not be repeated in future and corrective measures will be taken. We look forward to welcome you back at our hotel.

2/10 Terrible

Mandip

Stayed 1 night in Nov 2023
Response from Shweta Tiwari on 15 Jan 2024
Dear Guest, We thank you for sharing your feedback us. At the onset, kindly accept our sincere apologies for the inconvenience caused to you. We have noted your feedback and shared the same with head of departments. Please be assured that it will not be repeated in future and corrective measures will be taken. We look forward to welcome you back at our hotel.

2/10 Terrible

Pushpinder

Disliked: Cleanliness, property conditions & facilities, room comfort
Staff was Friendly, but Quality absolute no go
Very poor Quality, Bed, Flour, Bad everything. Never ever again.
Stayed 1 night in Jul 2023

6/10 Okay

DEBARAJ

Improvement Require
Room service as well as service personal needs to improve, When the breakfast is included, then we require at room, charges taken which is not mention anywhere. In resturent which is not comfortable to sit and foods are in cool condition served. Overall found OK.
Stayed 3 nights in Sep 2022

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Gaurav Singh on 29 Aug 2022
Dear Guest, We thank you for sharing your positive sentiments with us and we have shared the same with our team. It keeps our team motivated we look forward to welcome you back at our hotel.

4/10 Poor

Yeshi

Stayed 5 nights in Aug 2022

8/10 Good

Narinder

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2022
Response from Gaurav Singh General Manager Hotel Viva Palace on 20 Apr 2022
Hi Narinder, We are happy to hear about the wonderful experience you've had during your stay. We always encourage our team to take all necessary steps from check in to check out, follow cleaning procedures and F&B. We are happy to know the team is working hard to make your stay memorable. Based on your feedback, we've made a follow up note to designated department. This note will get added to the head of department profile and we assure you that necessary appreciation to rewards may be given. We appreciate you bringing this to our notice and looking forward to your next stay with us. Feel free to contact us. Thanks and regards

6/10 Okay

Shyam

Disliked: Cleanliness, staff & service
Hotel front desk manager took a while to find my reservation as he kept typing the wrong name. Bathroom was not clean enough for someone from US and the lighting was dim. Bed was okay. Overall average stay for the price paid.
Stayed 1 night in Dec 2020
Response from OPO Rooms on 13 Feb 2021
Dear Guest, Thank you for Feedback, we would like to share with you that Hotel Viva Palace A Unit of Aerodrome Group of Hotels, Mahipalpur, Near IGI Airport International and Domestic, means pure and honest hospitality. we do our best to make your stay nice and comfortable. Thanks and regards Hotel Viva Palace

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from OPO Rooms on 13 Feb 2021
Dear Guest, Thank you for Feedback, we would like to share with you that Hotel Viva Palace A Unit of Aerodrome Group of Hotels, Mahipalpur, Near IGI Airport International and Domestic, means pure and honest hospitality. we do our best to make your stay nice and comfortable. Thanks and regards Hotel Viva Palace

2/10 Terrible

JAckie, New york NY

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
cleanliness leaves a lot to be desired at this place
Stayed 1 night in Dec 2020
Response from OPO Rooms on 27 Dec 2020
Dear Guest, We thank you for sharing your feedback us. At the onset, kindly accept our sincere apologies for the inconvenience caused to you. We have noted your feedback and shared the same with head of departments. Please be assured that it will not be repeated in future and corrective measures will be taken. We look forward to welcome you back at our hotel.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness
Stayed 1 night in Nov 2020
Response from OPO Rooms on 27 Dec 2020
Dear Guest, We thank you for sharing your positive sentiments with us and we have shared the same with our team. It keeps our team motivated we look forward to welcome you back at our hotel.

2/10 Terrible

SNEHA

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from OPO Rooms on 27 Dec 2020
Dear Guest, We thank you for sharing your feedback us. At the onset, kindly accept our sincere apologies for the inconvenience caused to you. We have noted your feedback and shared the same with head of departments. Please be assured that it will not be repeated in future and corrective measures will be taken. We look forward to welcome you back at our hotel.

2/10 Terrible

RASHI

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel and not at all 4 star ...worst hotel
Stinky room And extremely poor maintenance
Stayed 1 night in Nov 2020
Response from Opo rooms on 21 Nov 2020
Dear guest, we thank you for sharing your feedback us. At the onset, kindly accept our sincere apologies for the inconvenience caused to you. We have noted your feedback and shared the same with head of departments. Please be assured that it will not be repeated in future and corrective measures will be taken. We look forward to welcome you back at our Hotel. Thanks

10/10 Excellent

Nirav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020
Response from OPO Rooms on 6 Nov 2020
Dear Guest, We thank you for sharing your positive sentiments with us and we have shared the same with our team. It keeps our team motivated we look forward to welcome you back at our hotel.

8/10 Good

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price it was good and comfortable
Stayed 2 nights in Oct 2020
Response from OPO Rooms on 31 Oct 2020
Dear Guest, We thank you for sharing your positive sentiments with us and we have shared the same with our team. It keeps our team motivated we look forward to welcome you back at our hotel.

8/10 Good

Libra

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Property was close to markets n airport . Didn’t like bedding
Stayed 2 nights in Mar 2020

8/10 Good

SHAH MD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delhi Meeting
It was good👌
Stayed 1 night in Mar 2020
Response from Reservations on 16 Mar 2020
Dear Guest, We thank you for sharing your positive sentiments with us and we have shared the same with our team. It keeps our team motivated we look forward to welcome you back at our hotel.

2/10 Terrible

Katie, New York, NY

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is NOT a 4 star hotel. Stayed here for a 7 hour layover after a late flight. Credit card machine was broken, said we had to pay in cash which we did not have. Brought us to atm that they said had no fee but had 300 fee and refused to discount the fee from promised Expedia rate. Bed was stained, dirty, with lots of hairs. Someone came and changed the sheets when we asked for a new room. Will say the bed was comfortable. Breakfast did not look good so we skipped.
Stayed 1 night in Mar 2020
Response from OPO Rooms on 7 Mar 2020
Dear guest, we thank you for sharing your feedback us. At the onset, kindly accept our sincere apologies for the inconvenience caused to you. We have noted your feedback and shared the same with head of departments. Please be assured that it will not be repeated in future and corrective measures will be taken. We look forward to welcome you back at our Hotel. Thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Gaurav Singh on 29 Jun 2019
Dear Guest, We thank you for sharing your positive sentiments with us and we have shared the same with our team. It keeps our team motivated we look forward to welcome you back at our hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The hotel is decent and acceptably maintained. The checkin process was simple enough and staff were helpful.
Stayed 1 night in Jun 2019
Response from Gaurav Singh on 29 Jun 2019
Dear Guest, We thank you for sharing your positive sentiments with us and we have shared the same with our team. It keeps our team motivated we look forward to welcome you back at our hotel.

6/10 Okay

Verified traveller

Stayed 2 nights in May 2019
Response from Reservations on 11 May 2019
Dear Guest, We thank you for sharing your positive sentiments with us and we have shared the same with our team. It keeps our team motivated. We look forward to welcome you back at our hotel. Warm Regards,

10/10 Excellent

VIKRAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay and good breakfast
Staff was very friendly. Breakfast was excellent.
Stayed 1 night in Apr 2019
Response from Reservations on 11 May 2019
Dear Guest, We thank you for sharing your positive sentiments with us and we have shared the same with our team. It keeps our team motivated. We look forward to welcome you back at our hotel. Warm Regards,

2/10 Terrible

Mayank

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Reservations on 11 May 2019
Dear Guest, We thank you for sharing your positive sentiments with us and we have shared the same with our team. It keeps our team motivated. We look forward to welcome you back at our hotel. Warm Regards,

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Dec 2018
Response from Viva Palace on 23 Mar 2019
Dear Guest, Greetings from VIVA Palace Hotel! We thank you for sharing your positive sentiments with us and we have shared the same with our team. It keeps our team motivated. We look forward to welcome you back at our hotel. Warm Regards, Reservations

8/10 Good

Craig

Liked: Staff & service, room comfort
Budget hotel near the airport
We just needed somewhere cheap and close to the airport and in that regard it ticked the boxes. I would not recommend this hotel as a holiday base. The room was ok, the bathroom needed a good clean or replacement. The main issue we had was the noise of the other guest who had no regard for other guests when shouting outside in the corridor whem getting up for flights. Breakfast included was a bonus bearing on mind we had a discount rate of £22. An Uber was only £1.30 to the airport and worked very well
Stayed 1 night in Jan 2019

4/10 Poor

Ram

Disliked: Cleanliness, staff & service
Hotel is new and was first given a room which was not cleaned and just completed built with full of paint smells all around the room. When approached reception, was initially turned down that all other rooms are full until the manager stepped in and shifted to another room which is having shared doors but better than before. In the night the shared room guest noise woke us up couple of times. Overall did not have a good first hand experience except the fact that it is close to airport but far far away from main central.
Stayed 1 night in Dec 2018

10/10 Excellent

Satya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay. Thank you
It is excellent and very good value for money. Very good to excellent. Very close to Aero City Metro station, hence very convenient for the two airports.
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff member Sonu was amazing and very helpful , he did not hesitate get anything which we requested from him
Stayed 1 night in Sep 2018
Response from Gaurav Singh on 8 Sept 2018
Dear Guest, Thank you for appreciation, we would like to share with you that Hotel Viva Palace A Unit of Aerodrome Group of Hotels, Mahipalpur, Near IGI Airport International and Domestic, means pure and honest hospitality, we do our best to make your stay nice and comfortable. Thanks and regards Gaurav Singh General Manager Hotel Viva Palace

8/10 Good

Verified traveller

Hotel Viva Palace
Good Hotel with Comfortable Room.The Check-Inn Process is Slow and needs to be Improved. The Facilities in the Room needs to be Improved. There was no Foot-Mat at the Bathroom Door. Near to Airport just off Mahipalpur Junction.
Stayed 2 nights in Aug 2018
Response from Gaurav Singh on 4 Sept 2018
Dear Guest, Thank you for appreciation, we would like to share with you that Hotel Viva Palace A Unit of Aerodrome Group of Hotels, Mahipalpur, Near IGI Airport International and Domestic, means pure and honest hospitality, we do our best to make your stay nice and comfortable. Thanks and regards Gaurav Singh General Manager Hotel Viva Palace

10/10 Excellent

Lalit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine
It was ok. Staff was friendly.
Stayed 1 night in Jul 2018
Response from Gaurav Singh on 4 Sept 2018
Dear Lalit, Thank you for appreciation, we would like to share with you that Hotel Viva Palace A Unit of Aerodrome Group of Hotels, Mahipalpur, Near IGI Airport International and Domestic, means pure and honest hospitality, we do our best to make your stay nice and comfortable. Thanks and regards Gaurav Singh General Manager Hotel Viva Palace

8/10 Good

Satya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended as a very good hotel
Very nice hotel with very good service. All hotels in India need to improve the way they welcome every customer that enters the premises.
Stayed 1 night in Jun 2018
Response from Dilshad Khan on 11 Jun 2018
Dear Satya, Thank you for appreciation, we would like to share with you that Hotel Viva Palace A Unit of Aerodrome Group of Hotels, Mahipalpur, Near IGI Airport International and Domestic, means pure and honest hospitality, we do our best to make your stay nice and comfortable. Thanks and regards Dilshad Khan General Manager Hotel Viva Palace

10/10 Excellent

kp, fort worth texas. usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and staff. I will highly recommend
Stayed 1 night in Apr 2018
Response from Kuldeep Sharma on 10 May 2018
Dear KP, Thank you for appreciation, we would like to share with you that Hotel Viva Palace A Unit of Aerodrome Group of Hotels, Mahipalpur, Near IGI Airport International and Domestic, means pure and honest hospitality, we do our best to make your stay nice and comfortable. Thanks and regards Kuldeep Sharma

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apprehensive but then pleased
When the taxi turned down the road to the hotel I was a little skeptical because the road to the hotel was being worked on and it was very dirty. But then he pulled up infront of the hotel and I was somewhat relieved. The people that worked there were very nice and accommodating. The room had a nice comfortable bed and had a hot shower. However you need to make sure you turn the water heater on first and it was a little high for me to turn on but I managed. The room was nice. Only negative thing I found was that I could hear someone in the other room. Not sure if it was because it was an adjoining room.
Stayed 1 night in Mar 2018
Response from Kuldeep Sharma on 25 Mar 2018
Dear Guest, Thank you for appreciation, we would like to share with you that Hotel Viva Palace A Unit of Aerodrome Group of Hotels, Mahipalpur, Near IGI Airport International and Domestic, means pure and honest hospitality, we do our best to make your stay nice and comfortable. Thanks and regards Kuldeep Sharma

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the worse hotel i have ever been. The first room they put me in was a roof room. A room on the roof open your room door to cement floor.curtain falling to the ground, wall paint peeling and when i looked in the bathroom the toilet was used but not flashed. I refused to stay in it transfer to other room was better than the first one but still very bad..Basin tap wasn't working nor the hot water and the and when they fixed, the basin drain was very badly leaking. .haha that's why probably they turn the tap off .. the restaurant and the breakfast i can not tell ..but you better go without it.. When i talked to the manger the first thing he did of course said what i said it's not possible and it can't be true. ..but it happened that i took photos on my phone for the first room which i refused to stay in it show it to him and for the second room i asked him to go and check it by him self ...then all what he said sorry shouldn't be like that...i had to stay one night extra for my business so first they make me feel the hotel is fully booked no way they can give me a room for that extra night..then they came back 5 minutes later to tell me that I can stay the extra night in the same room . As i was checking out they thought i didn't pay at all althought when i checked in they asked me to pay all my stay upfront which i did ..all i have to pay was the extra night but they didn't believe me and i have to show them the receipt so they don't charge me again.
Stayed 1 night in Mar 2018
Response from Kuldeep Sharma on 24 Mar 2018
Dear Guest, Thank you for appreciation, we would like to share with you that Hotel Viva Palace A Unit of Aerodrome Group of Hotels, Mahipalpur, Near IGI Airport International and Domestic, means pure and honest hospitality, we do our best to make your stay nice and comfortable. Thanks and regards Kuldeep Sharma

4/10 Poor

Moez

Liked: Cleanliness
Disliked: Staff & service, room comfort
Not happy
Stayed 1 night in Mar 2018
Response from Kuldeep Sharma on 19 Mar 2018
Dear Guest, Thank you for appreciation, we would like to share with you that Hotel Viva Palace A Unit of Aerodrome Group of Hotels, Mahipalpur, Near IGI Airport International and Domestic, means pure and honest hospitality, we do our best to make your stay nice and comfortable. Thanks and regards Kuldeep Sharma

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
Despite the lack of natural light in the room which want a problem as I was only there at night, the room was comfortable and spacious and great value. Everyone was friendly and helpfu. The facilities were great, particularly the Internet and they were able to provide me with an adapter to charge my Uk technology. Excellent food in their restaurant.
Stayed 2 nights in Mar 2018
Response from Kuldeep Sharma on 28 Apr 2018
Dear Guest, Thank you for your valuable feedback. Thanks and regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than pictures
Clean, great staff courtesy, convenient location, newly renovated, great breakfast
Stayed 1 night in Feb 2018
Response from Kuldeep Sharma on 5 Mar 2018
Dear Guest, Thank you for you valuable review. Thanks and regards

2/10 Terrible

Mohammed Adil Noori

Stayed 2 nights in Feb 2023

4/10 Poor

Rama

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was very dirty, the floors were dusty, the showerhead was covered in dust, and I would never dare to enter the tub. There was no view to speak of and the bedsheets were very unclean too and I have my doubts about whether they had been changed. Breakfast was in the hotel next door and not so good. Staff were friendly and airport taxi service was convenient.
Stayed 1 night in Aug 2022
Response from Gaurav Singh on 29 Aug 2022
Dear Rama, We thank you for sharing your feedback us. At the onset, kindly accept our sincere apologies for the inconvenience caused to you. We have noted your feedback and shared the same with head of departments. Please be assured that it will not be repeated in future and corrective measures will be taken. We look forward to welcome you back at our hotel. Warm Regards,

4/10 Poor

Jesús

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal poco amable. Servicio pobre.Limpieza ramlplona y accesorios escasos.
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Good: - 10 min. to the airport - we could check in early - staff is very helpful and polite - elevator - Hotel calls taxi for you - always had hot water Bad: - bed sheets were not cleaned >:( - the bathroom was flooded with water - the view outside the window shows a construction site - the elevator plays an annoying song everytime it is used which woke us up multiple times during the nights. On top of that some room doors leave a one inch gap to the floor which leads to lots of noises coming in. - electric outlets are unreliable and fiddly.
Stayed 2 nights in Jan 2019

10/10 Excellent

ANNICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bien
proche de l'aéroport mais attention aux bouchons aux heures de pointe
Stayed 1 night in Nov 2018

4/10 Poor

FEDERICO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Malo
Stayed 1 night in Sep 2018
Response from Gaurav Singh on 5 Oct 2018
Dear Guest, Thank you for Feedback, we would like to share with you that Hotel Viva Palace A Unit of Aerodrome Group of Hotels, Mahipalpur, Near IGI Airport International and Domestic, means pure and honest hospitality. we do our best to make your stay nice and comfortable. Thanks and regards Gaurav Singh General Manager Hotel Viva Palace

6/10 Okay

Verified traveller

This hotel is not 4stars hotel, doesn’t have a refrigerator, 6km from the airport
Stayed 1 night in Apr 2018
Response from Kuldeep Sharma on 10 May 2018
Dear Guest, Thank you for appreciation, we would like to share with you that Hotel Viva Palace A Unit of Aerodrome Group of Hotels, Mahipalpur, Near IGI Airport International and Domestic, means pure and honest hospitality, we do our best to make your stay nice and comfortable. Thanks and regards Kuldeep Sharma

8/10 Good

Suwanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth for money
Response from Kuldeep Sharma on 11 Apr 2018
Dear Suwanna, Thank you for your valuable review. Thanks and regards Kuldeep Sharma

10/10 Excellent

cintia elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena atención
Fue buena
Response from Kuldeep Sharma on 26 Feb 2018
Dear Cibtia, Thank you for your valuable review. Thanks and regards