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Reviews of Hotel Toronto

3 out of 5
Hotel Toronto
10072 /1, Multani Dhanda, Paharganj, New Delhi, Delhi N.C.R

Reviews

6.4
Rating 10 - Excellent. 13 out of 55 reviews" "
Rating 8 - Good. 15 out of 55 reviews" "
Rating 6 - Okay. 10 out of 55 reviews" "
Rating 4 - Poor. 6 out of 55 reviews" "
Rating 2 - Terrible. 11 out of 55 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

2.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Uthaya

Liked: Room comfort
Stayed 2 nights in Jul 2019
Response from Subhash Kumar on 3 Aug 2019
Dear Sir, Thank you for sharing your experience with us. We welcome feedback from our guests' to work on them diligently. We hope to make more such memories together and it's relationships like these which keep us going. We constantly work towards giving you a comfortable & smooth stay experience and we look forward to hosting you soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2019
Response from Subhash Kumar on 11 May 2019
Dear sir that is menu rate not for extra charge for you. but i will talk to his staff and dont worry not for face this problem next time.

4/10 Poor

adrian, zurich

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Below expectation ought to have shuttle service
Not what expected very disappointed by owner not staff
Response from amar on 18 Jul 2016
Dear Guest, We are disappointed and saddened to hear about your unhappy experience with us. We apologise for the inconvenience caused. We would certainly look into the matter so that corrective action is taken. Team Toronto

2/10 Terrible

Ammar, New Delhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel staff ever
I booked a room for two nights when I arrived exhausted after a long travel and after roaming around the location tryig to fin the hotel, with a stupid face the receptionist simply says we don't have empty rooms. No apology no sorry nothing. Piece of advice DON'T BOOK THIS HOTEL.
Response from amar on 17 Jul 2016
Dear Guest, We are disappointed and saddened to hear about your unhappy experience with us. We apologise for the inconvenience caused. We would certainly look into the matter so that corrective action is taken. Team Toronto

8/10 Good

Av

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and great value
We had two stays at hotel toronto and both were very good. We were upgraded to the family room which was quite nice and the staff were very accomodating and friendly with any questions. The room itself was quite clean and the rooms service also quite great. No complaints. The locations is good and just off the main street in Pharganj but can be a little tricky to find at first. Overall a great stay at a reasonable price, would come back here.
Response from amar on 2 Jul 2016
Dear Guest, Thank you so much for your nice feedback. looking forward to see you again.

8/10 Good

ZABI, CANADA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for few days at this location. The guys at front desk were very helpful. They guided us about few location and sightseeing in Delhi that we weren't aware of. The morning breakfast was good and rooms were tidy and neat.
Response from Amar on 20 Jun 2016
Dear Guest, Your positive feedback is greatly appreciated. Thank you for taking time out and sharing this with us on this forum. We look forward to the pleasure of welcoming you back soon. Team Toronto

2/10 Terrible

RESHMA, Amsterdam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nightmare!!! Never stay there!
This is the worst hotel ever. When we arrived there after a 30 hour journey they told us the hotel was full while we had paid in full in advanced. Then they offered us another hotel without informing us that it woukd be for 1 night only. When I heard after the first night that we had to shift again and that to a horrible hotel I called hotels.com to refund the rest of our stay. They promised to do so but after 2 weeks no trace of the money. This is sooo bad I cannot believe it. Now I have to chase hotels.com to get our money back, unbelievable. Never ever stay at Toronto they are not to trust.
Response from Amar on 31 Mar 2016
Dear Guest, Thank you for taking time out to share your valuable feedback with us. We are disappointed and saddened to hear about your unhappy experience with us. We apologies for the inconvenience caused. We would certainly look into the matter so that corrective action is taken Team Toronto

2/10 Terrible

Naba, Toronto, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Credible- be aware
I booked a room in advance based on positive reviews I had seen online. The hotel was difficult for the airport taxi driver to locate. I informed the hotel about my booking 3 days ago and also requested info for a bus tour to Taj Mahal. When I got to the hotel, I was asked to pay. I said I would pay at the time of check out, to which the staff agreed. I was then told to follow a boy, but he took me outside. I asked whee we were going. He said to the other hotel because that one was full. He took me to the street to get an auto, for he said it is another 2-3 KMs away. I returned to the front desk and told that I'd like to cancel the reservation, to which he agreed. I went back to street, found an auto, put my luggage in and went to central Delhi to find another hotel, which I luckily did.
Response from Amar on 19 Apr 2016
Dear guest, Thank you for sharing your feedback . i apologies for the inconvenience caused to you . We will look into this matter. Regards Team Toronto

2/10 Terrible

Francisco J, Los Angeles, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEWARE THIS HOTEL!
What I experienced at this hotel was absolutely ridiculous and I would not wish it upon my worst enemy. I arrived at about 7am to the lobby and had requested early check in weeks earlier. I spoke to reception and they said my room would be ready shortly, but after it started taking a while I said I would go sightseeing and come back later. Eventually, I returned to the hotel in the evening, exhausted after 24 hours of flying and a long day walking, getting used to Delhi, and sightseeing, to hear the news that my room was no longer available because a pregnant woman was staying there. This was interesting and sketchy because I had been told earlier that my room was available for me and just needed to be cleaned etc. Then the manager offered me an "upgraded" room in a nearby hotel, to which I had no choice but to relocate to, since they wouldn't budge on getting me a room at this one. Finally we arrive, and not only is the new room the exact same as what the other should have been (I.e. not an upgrade), but there was a disgusting, foul stench in the bathroom, which they knew about since they left the fans on, and no toilet paper. It is unbelievable that they gave me such a poor accommodation after all they put me through. Hotel staff, besides management, were polite, helpful and friendly. Pretty close to Connaught Place and New Delhi Station. AVOID at all costs.
Response from Amar on 31 Mar 2016
Thank you for taking time out to share your valuable feedback with us. We are disappointed and saddened to hear about your unhappy experience with us. We apologise for the inconvenience caused. We team would certainly look into the matter so that corrective action is taken Team Toronto

2/10 Terrible

kat, virginia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't
My friend and I had a reservation and arrived at 1 30 am. The person checking us in was the owner. He decided that he was not going to give me a room at that hotel and that he was going to send me in a taxi (at our expense) to his other, newer property, wherever that was, I still don't know. He sent his bag boy with us to hail a cab/stand on the side of the road at 2 am. His bag boy wasn't going to come with us. 4 taxis go by and aren't willing to take us to this other place. At this point we were both very upset. The owner didn't even give me a receipt for the money that I had paid and when I tried to explain that we had a tour guide picking us up from his hotel that I had a reservation for that was due to arrive at 4 30 am the same day, he didn't care. At that point we got our money back. Tldr: owner of hotel didn't honor reservation.
Response from amar on 31 Mar 2016
Thank you for taking time out to share your valuable feedback with us. We are disappointed and saddened to hear about your unhappy experience with us. We apologise for the inconvenience caused. We would certainly look into the matter so that corrective action is taken

4/10 Poor

Urmas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Amar on 16 Mar 2016
Dear Guest, Sorry for not living up to your expectation

8/10 Good

Christian, Vienna

Liked: Staff & service, room comfort
Good bugdet hotel with phantastic bed quality
This hotel at the edge of Paharganj is a good budget option, especially because the bed was the best I had in one month of Indian budget hotels. It is really outstanding!! The room could have been a cleaner, but everything else was ok. The location is not great. The hotel is difficult to find at the end of a side street, and the hotel name is not lit in the night.
Response from Amar on 16 Mar 2016
Dear Guest, Thank you so much for your nice feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the station Little hard to get to
Response from Amar on 26 Feb 2016
Dear Guest, Thank you for your feedback Regards Amar Vaidhya

2/10 Terrible

Miroslava

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE, PERIOD
Walked the streets of New Delhi (ND) for 14 hours, returned back to the room to find out there was no hot water. They attempted to fix the issue but couldn't; reception advised that they would move us to an alternate hotel 15-20 minutes further out of ND, but we had to leave in 5 hours so we kindly refused. I asked for a discount when the manager called asking to talk to me. He advised that all of ND was currently out of hot water (stop laughing those who are reading!) and that there was a problem with the river that supplied water to the city. I threw the phone back to the guy behind the desk and went back to my room. DO NOT STAY HERE, for the price was pathetic for what is actually on offer... the walls are literally dirty; stay a 10 minute walk to the south.
Response from Amar on 9 Apr 2016
Dear Guest, Thank you for sparing your valuable time to review us. Dear sir We are unhappy about your experience with us. We would definitely convey your concerns to our concerned department so that our guests should not face any such problems. Team Toronto

8/10 Good

Rajeev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Amar on 26 Mar 2016
Thank you

8/10 Good

Barney and Jess, Cambridge, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful Hotel off the noisy street
Had a nice stay at this hotel, extended by a day. Staff were amazing, tour to Agra had the safest driver we've seen in India so far. Also came to police station to translate when my phone was stolen on the street.
Response from Amar on 23 Jan 2016
Dear Guest, Thank you so very much for a nice feedback. looking forward to see you soon. Team Toronto

2/10 Terrible

Praveen, Santa Clara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was overbooked and no room at 2am! Avoid!
Please don't stay here. Go elsewhere if you can. I booked on hotels.com and I guess these people don't have a good coordination with Hotels.com/Expedia. I had to arrive in Delhi at 11pm but my flight got delayed and I ended up arriving at 12:30am. I don't speak much Hindi. By the time I got an Uber and reached here, it was close to 2am! It is in a small galli (or alley) in Paharganj. The staff were sleeping when I came. I had to wake them up. They opened the door and told me that they had overbooked all the rooms and I that I don't have a room now (even though guaranteed by hotels.com). The staff was nice and said they would take me to a "sister hotel" about a 10 min walk away from this one. It's 2am in the night and I was not prepared to walk for 10 min with my luggage in a new city where I don't speak the language. So, I just called up Hotels.com and booked myself on a nicer $100 per night hotel on Ashoka Road. This being India, despite booking on the internet, I guess it helps to call a day in advance and let them know when you are arriving and that you are arriving for sure! Don't risk it, stay at a better place.
Response from Amar on 9 Apr 2016
Dear Guest, Thank you taking time out to review us. We sincerely apologies for this incident. We assure you that it won’t be repeated again with any of our guests as we have taken necessary measures. Team Toronto

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
No sheets on bed, room very dirty, bathroom very approximative, back street entrance, no breakfast room. Maybe ideal for backpackers but not for us.
Response from Amar on 3 Feb 2016
Dear Guest, With regards to details highlighted we have addressed the concerns. We wish if you could allow us one more opportunity to serve you Team Toronto

6/10 Okay

deepak, visakhapatnam

Disliked: Staff & service, property conditions & facilities
just budget no star
Morning tea service at 5 am came late by one hr though staff were reminded last evening since we were checking out in morning by six am
Response from Amar on 12 Dec 2015
Dear Guest, The team at Toronto is very apologetic as you got the tea little late . we look forward to welcome you again. Team Toronto

4/10 Poor

VENKATA RAMANA, Hyderabad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel services is very poor and hotel location is remote, to find exact location of hotel
Response from Amar on 5 Aug 2015
Dear Guest, The team at Toronto is very apologetic for your unhappy experience with us. We take your comments with grave concern we look forward to welcome you again. Team Toronto

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Nice hotel
It was a very happy stay. Rooms were clean and comforting. However, the WiFi experience and the water heater were the areas that disappointed me a little. The staff was great. And the overall experience was a nice one. Three stars from my side too this hotel.
Response from amar on 4 Aug 2015
Dear Guest, Your positive feedback is greatly appreciated. Thank you for taking time out and sharing this with us on this forum. We look forward to the pleasure of welcoming you back soon. Team Toronto

8/10 Good

ARUN RAGHAVENDAR, Chennai

Liked: Cleanliness, staff & service, room comfort
Had a good stay in Toronto. The staff were nice and they have an excellent food at reasonable rate
Response from Amar on 5 Aug 2015
Dear Guest, Your positive feedback is greatly appreciated. Thank you for taking time out and sharing this with us on this forum. We look forward to the pleasure of welcoming you back soon. Team Toronto

8/10 Good

ARUN RAGHAVENDAR

Liked: Staff & service, room comfort
Response from Amar on 5 Aug 2015
Dear Guest, Your positive feedback is greatly appreciated. Thank you for taking time out and sharing this with us on this forum. We look forward to the pleasure of welcoming you back soon. Team Toronto

10/10 Excellent

Akash, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean rooms..highly recommended
Nice budget hotel with clean rooms.. helpful staff.. close to train station and CP. highly recommended to any traveler.
Response from Amar on 23 May 2015
Dear Guest, Thank you for taking the time to post your kind review of your recent visit to The Hotel Toronto . I am delighted to read your encouraging comments looking forward to see you soon . Regards Team Toronto

10/10 Excellent

Dominykas, Kaunas, Lithuania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice layover
Well, everything was fine actually, comparing with hotel we stayed before in New Delhi it was huge difference. Rooms were nice, everything was clean, which we ussualy missed in most of the indian hotels, location is decent as there are most of the hotels located.. Had few issues with arriving there and meeting us, however it didn't concern as lot. Overall, it was nice and pleasent stay, would recommend it to the others and stay for the next time.
Response from Amar on 25 Jul 2015
Dear Guest, Thank you for taking the time to post your kind review of your recent visit to The Hotel Toronto . I am delighted to read your encouraging comments looking forward to see you soon . Regards Team Toronto

10/10 Excellent

bianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hospitality given by staff
Stayed at hotel Toronto New Delhi for our 1st night , if you want luxury , opulence and outstanding service then this is the hotel for you. The lobby is great , shown to our room which was of good size , finest quality bedding . The bathroom is big , the cleanest , the service , the attitude of all staff , the food was all great . The wifi speed is really very fast. I would happily come here again . This is the finest hotel I have ever been to . Will return on our next visit to Delhi
Response from Amar on 4 May 2015
Dear Guest, Thank you for taking the time to post your kind review of your recent visit to The Hotel Toronto . I am delighted to read your encouraging comments. looking forward to see you soon. regards Team Toronto

10/10 Excellent

Nasser, Calicut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for what I paid...
Got a very attractive price for a family room. Good amenities, courteous counter staff, boys & the food. Boys got me free parking space too.
Response from Amar on 4 Jul 2015
Dear Guest, Thank you for taking the time to post your kind review of your recent visit to The Hotel Toronto . I am delighted to read your encouraging comments. looking forward to see you soon. regards Team Toronto

6/10 Okay

Jenni, Australia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel in a buzzing area
When I arrived Hotel Toronto didn't have the room I had booked available, but they provided my friend and I with an upgraded room. Whilst I was staying at hotel Toronto I was experiencing some difficulty with my visa, the staff were eventually able to provide me with the necessary forms, it was a shame their printing facilities weren't working.
Response from Amar on 4 May 2015
Dear Guest, Thank you for taking the time to post your kind review of your recent visit to The Hotel Toronto . I am delighted to read your encouraging comments. looking forward to see you soon. regards Team Toronto

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Not worth trying
Booked this hotel after going through reviews on various websites. I stayed there for 5 days and turned out to be one of my biggest mistake. No hot drinks from 11 pm to 8 am...most of the hotels do provide round the clock hot drinks for a price tag like this.. Complementary breakfast includes only 2 slices of toast and tea..that's definately NOT breakfast. If you want to use heater..they will make you shell out enormous sum charged on daily basis. TV was not working...First day I asked why TV is not working and they blatantly lied in front their owner that TV across all hotels are not working. I gave laundry, and it was returned to me on 4th day evening, that too wet. You cant be having so many issues for a reviewed hotels which gets four to four and half stars. Definately claim what you are or provide service which fits four stars. Not wort trying.Looks like most reviews are planted
Response from Amar on 23 May 2015
Dear Guest, Thank you for sharing your valuable feedback with us. We welcome all the comments of our guests, both positive and negative as we would rather know where we failed or fell short of your expectations and every comment is an opportunity for us to make a change. We have noted your concern and will surely be looked into. Regards Team Toronto

8/10 Good

Saleem, Toronto

Liked: Cleanliness, staff & service, room comfort
Great service, the two double bed rooms are great
We stayed here for 2 nights. Good location and excellent staff. When we arrived, at 3am (due to train delay), they were very nice to get us settled. The room wasnt the best, and not prepared fully, so next day, manager went out of his way to ensure we had a better room, and made sure the rest of our stay was amazing. Good service staff, and room service. I would stay again.
Response from Amar on 4 Jul 2015
Dear Guest, Thank you for taking the time to post your kind review of your recent visit to The Hotel Toronto . I am delighted to read your encouraging comments. looking forward to see you soon. regards Team Toronto

4/10 Poor

wordly traveler, australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Not as described
We booked the "executive" room, the toidlet hadnt been cleaned from previous people with faeces all over seat etc. Offered another room which was at least cleaner. No toilet paper, no soap, no complimentary tea coffee as stated. No restaurant as stated. Dogs barked outside window all night, no sleep. Wifi only in lobby. Dont get washing done by this hotel, it all comes back the same colour. Only saving grace was the food. Good food, unfortunately had to eat in room. Not a safe area to go out at night. I booked this because of the reviews, but they also can be deceiving. Booked out early, they wouldnt refund.
Response from Amar on 23 May 2015
Dear Guest, Thank you for sharing your valuable feedback with us. We welcome all the comments of our guests, both positive and negative as we would rather know where we failed or fell short of your expectations and every comment is an opportunity for us to make a change. We have noted your concern and will surely be looked into. Regards Team Toronto

10/10 Excellent

chetan, india new delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel Toronto New Delhi India
The best hotel I stayed in. It is very centrally located and just 5 minutes walking distance from New Delhi railway station. The nearest metro station is rk ashram . The hotel staff is very helpful and the rooms are very big and the bathrooms are very clean with all the amenities . The speed of the wifi is very fast . The owner is very passionate about the hospitality and he himself ask all the guest how is the stay. I will strongly recommend hotel Toronto
Response from amar on 4 May 2015
Dear Guest, Thank you for taking the time to post your kind review of your recent visit to The Hotel Toronto . I am delighted to read your encouraging comments. looking forward to see you soon. regards Team Toronto

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT PLACE TO STAY IN NEW DELHI
This hotel was awesome and I would say this is one of the best ones we have stayed at. perfect for everybody I also appreciated the extra effort that the staff displayed. Breakfast is of good quality. Lovely spacious clean room , staff and service across the hotel was first rate. Overall it was an amazing experience, no regrets no qualms, no issues, Overall, customer service is excellent.. Thank you all so very much . I would happily return to hotel TORONTO
Response from Amar on 4 May 2015
Dear Guest, Thank you for taking the time to post your kind review of your recent visit to The Hotel Toronto . I am delighted to read your encouraging comments. looking forward to see you soon. regards Team Toronto

10/10 Excellent

malik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL TORONTO NEW DELHI AT ITS BEST
i stayed in this hotel and i can guarantee that it is one of the best hotel in pahar ganj area. i got a very warm welcome at the time of check in by the manager of the hotel ,with a smiling face. got a welcome drink on the arrival by the hotel staff. the rooms were very clean and spacious and the good part of the room was it was maintained very nicely and the bed sheet was spotless which you rarely find in delhi hotels. the hotel staff was every time eager to help me for all my needs. i wanted a buy a sim card and the bell boy helped me in getting a new connection. the hotel provide 24 hours hot water , wifi connectivity with a very fast speed. it was a very good gesture from the hotel staff to get picked me up from the airport at midnight , the hotel driver was waiting with my name with a smiling face. the room service was brilliant every day the housekeeping staff changed my bed sheet with a new one and cleaned my room. i had arranged a travel package with the travel department of the hotel which was hassle free and up to the mark. the driver was english speaking and very professional and he guided me with all his experience to visit all the places. so when ever i will come to delhi this is where i will stay STRONGLY RECOMMENDED TO EVERYONE
Response from Amar on 4 May 2015
Dear Guest, Thank you for taking the time to post your kind review of your recent visit to The Hotel Toronto . I am delighted to read your encouraging comments. looking forward to see you soon. regards Team Toronto

6/10 Okay

Ashish , Gurgaon

Nice Hotel but with many cons
Hotel is nice though rooms are not same as shown in the picture. Staff including managers needs to be more customer friendly and supportive. If you are accompanied by family or considering this hotel for female friends then think twice . Surrounding of Hotel is not safe. This hotel needs to have at least few female workers so to make customers feel that it is safe for women as well. In description, they mentioned various facilities but don't expect it to be present i.e. WiFi facility is not present in the rooms.
Response from Amar on 23 May 2015
Dear Guest, Thank you for sharing your valuable feedback with us. We welcome all the comments of our guests, both positive and negative as we would rather know where we failed or fell short of your expectations and every comment is an opportunity for us to make a change. We have noted your concern and will surely be looked into. Regards Team Toronto

6/10 Okay

shahnavaz, Blackburn uk

Liked: Staff & service
good straying
Friendly staff good service near metro wer are we go all service are there easy to find food and drink
Response from Amar on 4 Jul 2015
Dear Guest, Thank you for taking the time to post your kind review of your recent visit to The Hotel Toronto . I am delighted to read your encouraging comments. looking forward to see you soon. regards Team Toronto

10/10 Excellent

Ruth, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Management made the stay very pleasant
Really good hotel if you are on a budget. We stayed two nights. The manager was very helpful and the staff were always very pleasant. The wifi worked really well, and it was also nice to be picked up at the airport. I'm glad that this was the first hotel of our four month stay and would recommend it to anyone.
Response from Amar on 4 May 2015
Dear Guest, Thank you for taking the time to post your kind review of your recent visit to The Hotel Toronto . I am delighted to read your encouraging comments. looking forward to see you soon. regards Team Toronto

10/10 Excellent

Sajid, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with outstanding staff!!
Booked this hotel for the first time and it was a very pleasant and comfortable experience. Would definitely recommend this hotel to friends.
Response from Amar on 23 May 2015
Dear Guest, Thank you for taking the time to post your kind review of your recent visit to The Hotel Toronto . I am delighted to read your encouraging comments and have noted your concern also . looking forward to see you soon . Regards Team Toronto

10/10 Excellent

Zdenko, Oslo, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
Wonderfull staff - at least the more mature gentlemen working during dayhours. Super helpful. The night-crew does not speak much english so most of your inquiries will be lost in translation - but this is how India in general is.
Response from Amar on 4 Jul 2015
Dear Guest, Thank you for taking the time to post your kind review of your recent visit to The Hotel Toronto . I am delighted to read your encouraging comments. looking forward to see you soon. regards Team Toronto

6/10 Okay

Aryn, New York

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Everything is great but the room itself.
I booked this hotel for a quick weekend trip and was drawn in by the cheap price and good location. After booking, the hotel reached out to see if I needed picked up from the airport, and was very nice/efficient about arranging everything. When I got to the hotel, I was disappointed that there was no wifi in the room, and I had to be in the lobby to read my emails, use whatsapp/viber, etc. The TV was also not working in my room, but this was only a minor disappointment as I spent most of my time out in the city. The mattress and bedding were also somewhat questionable. Overall, if you're looking for a cheap hotel in a good location with a friendly staff, this is an okay pick, as long as you're not planning on spending much time in the hotel. It's ideal for a cheap place to crash at the end of your day, but that's about it.
Response from Amar on 23 May 2015
Dear Guest, Thank you for taking the time to post your kind review of your recent visit to The Hotel Toronto . I am delighted to read your encouraging comments and have noted your concern also . looking forward to see you soon . Regards Team Toronto

2/10 Terrible

Mari

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just horrible
Really horrible place, smelly and untidy. Could not recommend to anyone. Don't go there.
Response from Subhash Kumar on 3 Aug 2019
Dear Mari, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Our rooms will be getting new mattresses, bed skirts, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel. Sir if there was any problem you would have complained to the manager and he would have taken an immediate action or you should call our helpline number which is 24x7 and complain about the problem.Customer satisfaction is our first priority.I would also like to tell you that you can try Executive Room.Hope to see you again and give us another chance to serve you

4/10 Poor

Laurianne

Disliked: Cleanliness, property conditions & facilities
Ma chambre était correcte si ce n'est l'eau glaciale. La chambre à mon ami était elle pleins d'insectes dans le lit...
Response from General Manager on 22 Sept 2016
Thanks for your feedback. Apologies for not living upto your expecation

6/10 Okay

Verified traveller

Muy justito en general
Nos cobraron más por hacer el check in antes de su hora. El hotel justito de limpieza,el aire acondicionado y el ventilador hacian mucho ruido y la calle es bastante ruidosa ruidosa.Además, entra luz por la ventana.Teniamos incluido el desayuno y después de avisar nosotros, nos dijeron que no habia opción de elegir y nos subieron a la habitacion 4 rebanadas de pan de molde sin tostar y unos tarritos muy escasos con mantequilla y mermelada con 2 zumos de tetrabrik pequeños.
Response from Subhash Kumar on 3 Aug 2019
Dear Sir, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Our rooms will be getting new mattresses, bed skirts, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel. Sir if there was any problem you would have complained to the manager and he would have taken an immediate action or you should call our helpline number which is 24x7 and complain about the problem.Customer satisfaction is our first priority.I would also like to tell you that you can try Executive Room.Hope to see you again and give us another chance to serve you

10/10 Excellent

great hotel, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent staff and hotel
excellent
Response from Amar on 23 May 2016
Dear guest, Thank you for your nice feedback. Regards Amar Vaidhyua

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Amar on 15 Mar 2016
Dear Guest, Thanks for nice feedback

8/10 Good

Adrian Dorin, Wien

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Preis Leistung Verhältnis stimmt
Günstige Unterkunft, dafür schon ziemlich abgewohnt. Aufgrund Nebenstraße Lärm doch irgendwie erträglich. "Touristenaufschlag" für flughafenabholung und so, dafür zuverlässig.
Response from Amar on 26 Feb 2016
Dear Guest, Thank you for your nice feedback. Regards Hotel Toronto

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra
Området var inte jättetrevligt och vi hade svårt att hitta till hotellet. Men väl där var allting väldigt bra för priset! Rena och tysta rum och väldigt hjälpsam personal.
Response from Amar on 26 Mar 2016
Thank you for a nice feedback

8/10 Good

Edoardo, Merano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in posizione centrale e vicino alla stazione
Ho soggiornato per 3 giorni in questo Hotel a Delhi e Il personale ha fatto subito in modo di farmi sentire a mio agio con la struttura. avevano disponibile una camera superior rispetto a quella da me prenotata e mi hanno proposto l'upgrade gratuitamente. Peculiarità l'hotel non dispone di sala ristorante quindi se si vuole cenare in Hotel è tutto basato sul servizio in camera, quindi quando si prenota fare attenzione di selezionare il servizio di colazione se lo si vuole incluso nel prezzo della camera. Le camere sono molto silenziose di notte, vista la strada secondaria riparata dai rumori delle vie maggiorni nelle vicinanze. Quando ho fatto il checkout ho avuto necessità di collegarmi ad internet, lo Staff mi ha permesso di stare nella hall e di poter usufruire lo steso dei servizi internet dell'albergo nonostante io non sia stato più loro cliente, cosa che ho apprezzato moltissimo, anzi mentre ero li volevano offrirmi anche da bere come se fossi ancora cliente.
Response from AMAR on 8 Nov 2015
THANKS FOR THE COMMENT

8/10 Good

Hajare, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Home away from Home"
The hotel in Delhi where "everyting is possible" thanks to Mr. Assif Hussein and the staff. The hotel facilities and comfort are very good : according to indian standars! we found the room very clean, well managed, spacious and reliable to the pictures in the advertisments. Only negative point is the wifi only available in the lobby. The staff of the hotel is very friendly and always looking forward to help the guests as much as possible. We also met the general manager Mr. Amar who was very accomodating. At first sight you will find the area very crowded and noisy but the hotel street is calm, no problem to sleep which is rare in Delhi. We had a perfect stay because : - they upgraded us (we were 2) to a bigger room after 2 days in 3pax room ! - reduction on room price for a long stay - helped us by accepting euros to pay the hotel room - they kept the luggages when we checked out for Amritsar during 3 days - a breakfast was possible at 2 a.m when everything was closed in the neihgberhood - they upgraded us for free again in a 4 pax room !! - very professional staff We would highly recommand this hotel to foreigners thanks to the great hospitality and atmosphere. See you soon.
Response from Amar on 4 Aug 2015
Dear Guest, Your positive feedback is greatly appreciated. Thank you for taking time out and sharing this with us on this forum. We look forward to the pleasure of welcoming you back soon. Team Toronto

6/10 Okay

Verified traveller

Liked: Room comfort
bien pour 1 ou 2 nuits
Rue isolée, un peu loin du quartier vivant de pahar gang (10min a pieds de main street) Hotel au calme
Response from Amar on 4 Aug 2015
Dear Guest, Your positive feedback is greatly appreciated. Thank you for taking time out and sharing this with us on this forum. We look forward to the pleasure of welcoming you back soon. Team Toronto