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Reviews of The Glenview Hotel And Leisure Club

4 out of 5
The Glenview Hotel And Leisure Club
Glen Of The Downs, Delgany, Wicklow

Reviews

8.4

Very good

Rating 10 - Excellent. 125 out of 270 reviews" "
Rating 8 - Good. 90 out of 270 reviews" "
Rating 6 - Okay. 28 out of 270 reviews" "
Rating 4 - Poor. 13 out of 270 reviews" "
Rating 2 - Terrible. 14 out of 270 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Martina

Disliked: Staff & service, property conditions & facilities
Not a 4 star experience.
Stayed for 1 night for New Year’s Eve, On arrival it was full of kids running around screaming in the bar, couldn’t have a conversation, it said online there was a library room where you could relax with a drink but that was locked. Lunch was ok very basic food, (ham and cheese bap and Pasta and jar of tomato sauce) and the staff all looked to be very young & inexperienced, didn’t have good hospitality training at all. The girl barista was extremely rude. You also couldn’t leave a credit card on your room to just add all your expenses like all normal hotels,this also caused a lot of confusion for the meal package that was booked, the lady at the front desk it seemed it was her first day on the job. There was about 4 managers walking around but it would have been better if they trained the staff. We were really banking on the woodland restaurant being as good as it said online, firstly the pictures online don’t look at all what it was, for Christmas there wasn’t even a tree, lights or a painting on the wall, cheap tables and chairs with over head bright spotlights, zero dining experience atmosphere,food was pub grub, deserts and cocktails were the saving grace, we went back to the bar for the new years celebration which was the late late on the telly and a guy playing guitar badly, rarely leave bad reviews but this is honest and how it was, serious improvements need to be made to call it a 4 star.
Stayed 1 night in Dec 2023

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Breakfast was not included which I was surprised at as I had searched hotels. com looking for breakfast included. I thought the price was fair if the room had of included breakfast. Not a big deal, but a little disappointing
Stayed 1 night in Oct 2023

10/10 Excellent

Grahame

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Lovely hotel with fabulous scenery, nice friendly staff and food excellent
Stayed 1 night in Oct 2023

10/10 Excellent

Jeff, Avon Lake

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very beautiful property. The rooms are well equipped with a Great coffee making facilities. Food was delicious. I don’t mind at both informal and formal restaurants.
Stayed 2 nights in Sep 2023

2/10 Terrible

Martin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Gareth

Stayed 1 night in Aug 2023

6/10 Okay

Kirsty

Stayed 1 night in Aug 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel
Pleasant hotel in a great setting. A bit overpriced though for what you get in terms of room quality and size
Stayed 1 night in Jul 2023

10/10 Excellent

Allan Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious and comfortable room.
Stayed 1 night in Jul 2023

4/10 Poor

Marie A

Stayed 1 night in Jul 2023

2/10 Terrible

Jason

Stayed 1 night in Jul 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for leisure but needs a bit of updating
We had a great stay at Glenview and the surrounding Wicklow mountains areas. The hotel is easy to get to (2 minutes off the motorway), has a bunch of history, and is very well decorated with loads of amenities - a bar, a pool/gym, restaurant, walking trail, and more. Our only criticisms were that there's very little soundproofing through the rooms (people walking in the hallways, watching TV, etc. travels easily), almost no airflow so it gets stuffy unless you have a window open, and the rooms and bathrooms could use a bit of an updating as things are a bit dated or attention to detail in the refurbishment wasn't done as good as expected of a 4 star hotel. Overall, staff were very nice and we would stay here again.
Stayed 2 nights in Jul 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very child friendly
Stayed 2 nights in Jul 2023

4/10 Poor

Amelia

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The pictures on Expedia were very decieving showing pictures of freshly renovated bathroom. Our shower was clearly very old and had hair left on the wall from the previous guest. Overpriced and poorly managed. The outdoor hot tub was out of order.
Stayed 1 night in Jul 2023

8/10 Good

Mrs C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I thought the furnishing of the bedroom could be better. There was no chest of drawers for instance. Not much thought had been put into it. The staff were very helpful especially a front of house chap (I think he was called Roberto, from Guatamala ) He was exceptionally kind and helpful!
Stayed 4 nights in Jun 2023

10/10 Excellent

Krystian

Stayed 1 night in Jun 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Elizabeth

Travelled with partner
Liked: Staff & service
Charity and Robert made our stay nice. However this hotel is a YMCA, do not go here to even relax it’s a shame cause they have an amazing view. In the summer they host swimming classes for kids. It’s fills with Kids and parents all around screaming Guest can nottt enjoy a quiet day at the pool until 7 pm Even you get hungry no snack even given pass 9pm No taxis. It’s a crewfew location. Not worth staying there.
Stayed 4 nights in May 2023

8/10 Good

Matt

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a secluded spot although hard to spot from the road and nearly drove past it. Has a slightly dated feel to it but its well maintained and clean. Has a nice garden bar and a walk in the surrounding grounds which was a nice addition. Plenty of parking and close access to the motorway for getting to places. Late 12pm check out is also handy.
Stayed 1 night in May 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Overpriced, basic.
Shockingly over priced, stayed on business. Would never stay again.
Stayed 1 night in May 2023

10/10 Excellent

Frances

Stayed 1 night in May 2023

8/10 Good

William

Stayed 2 nights in Apr 2023

6/10 Okay

Jeanne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Dated and lacking
This hotel is dated. Not old in a charming European way, just old. The carpets were shabby and tattered, the ancient blow dryer barely worked and there were no usb ports. There were also no amenities that you usually expect in a 4* hotel. No robes, no slippers, no towel warmer, no mini fridge. One of the things they did have that should have been great was a beatiful pool. Unfortunately when we went to use it, the pool was filled with local children taking swim lessons. There was no place for actual hotel guests to swim for most of the day. The waitstaff was friendly and attentive but the food was mediocre and expensive. When we arrived our room had 1 towel and the worst pillows I have ever slept with! House keeping never came to service our room. I would not reccomended this hotel.
Stayed 2 nights in Oct 2022
Response from SW on 23 Nov 2022
Dear Guest, Thank you for your valued feedback regarding your recent visit to the Glenview Hotel. I am disappointed to hear we did not fully meet your expectations on this occasion and for this I sincerely apologies. I have taken note of all your comments and have brought this to the attention of Senior Management for review. If you do decide to return to the Glenview Hotel, please reach out to me directly and I will ensure your next visit excels your recent stay. Warmest regards, Stephanie Walsh Front Office Manager

10/10 Excellent

Michael

Stayed 5 nights in Oct 2022

8/10 Good

Sharleen

Stayed 1 night in Oct 2022

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love place amazing views
Stayed 2 nights in Oct 2022
Response from SW on 23 Nov 2022
Dear Guest, Thank you for your feedback, regarding your recent stay at the Glenview Hotel and Leisure Club. We look forward to welcoming you back to the Hotel on a future occasion.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived in the middle of the night due to a flight delay. The gentleman on reception could not have been more friendly and welcoming. I cannot recommend this hotel enough. Excellent service.
Stayed 1 night in Oct 2022
Response from sw on 23 Nov 2022
Dear Guest, Thank you for your feedback, regarding your recent stay at the Glenview Hotel and Leisure Club. We look forward to welcoming you back to the Hotel on a future occasion.

8/10 Good

Jane

Stayed 1 night in Aug 2022

2/10 Terrible

Claire

Stayed 1 night in Jul 2022

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from Stephanie Walsh on 29 Jun 2022
Dear Guest, Thank you for your excellent rating. We do hope to have the pleasure of welcoming you back to the Glenview Hotel on a future occasion. Warmest regards, Stephanie Walsh Front Office Manager

6/10 Okay

David

Liked: Staff & service
Stayed 1 night in Jun 2022

4/10 Poor

James

Stayed 1 night in Apr 2022
Response from Front Office Manager on 29 Apr 2022
Dear Guest, Thank you for your rating. We do hope to welcome you back to the Glenview Hotel on a future occasion. Warmest regards, Stephanie Walsh Front Office Manager

10/10 Excellent

Ursula

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
The stay for one night was very good and the room was very nice and clean. Breakfast was very good.
Stayed 1 night in Apr 2022
Response from Stephanie on 6 Apr 2022
Dear Guest, Thank you for your rating. We do hope to welcome you back to the hotel on a future occasion. Warmest regards, Stephanie Walsh Front Office Manager

4/10 Poor

Ciara

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2022
Response from Steph on 6 Apr 2022
Dear Guest, Thank you for your rating. We do hope to welcome you back to the hotel on a future occasion. Warmest regards, Stephanie Walsh Front Office Manager

6/10 Okay

Tiernach

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Steph on 6 Apr 2022
Dear Guest, Thank you for your rating. We do hope to welcome you back to the hotel on a future occasion. Warmest regards, Stephanie Walsh Front Office Manager

6/10 Okay

Nataly

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
A night at the Glenview hotel
The hotel is really old, and the food at the bar was really poor, we couldn’t get a table at the main restaurant. The spa is good, but the hotel needs to be upgrade.
Stayed 1 night in Nov 2021

10/10 Excellent

Carmel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely located Hotel
Lovely location and walks Gpod views Comfortable hotel and good service Lovely leisure facilities
Stayed 3 nights in Nov 2021
Response from Paul on 7 Nov 2021
Dear Guest, Thank you for your lovely feedback We do hope you will come back to visit us again soon. Kind regards Paul O'Meara General Manager

8/10 Good

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely stay in the Glenview last week. Hotel was very clean and comfortable. Staff were friendly and helpful. Food was excellent. We had a front room overlooking the Wicklow hills. Hotel is well placed for exploring Wicklow. We would highly recommend the Glenview Hotel
Stayed 4 nights in Oct 2021
Response from Paul on 27 Oct 2021
Dear Guest, Thank you for your lovely feedback. We are so pleased to hear you enjoyed so many aspects of your stay and we look forward to the opportunity to welcome you back again on a future occasion. Kind regards Paul O'Meara General Manager

8/10 Good

Ian

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2021
Response from Paul on 27 Oct 2021
Dear Guest Thank you for your rating. We do hope you will come back to visit us again soon. Regards, Paul O'Meara General Manager

8/10 Good

Stephen

Liked: Cleanliness, staff & service, room comfort
Comfortable hotel, helpful nice people and great location
Had a few issues re electric sockets not working, unreliable internet connection, coffee maker leaking. But staff sorted another room and generally we were happy with the service and cleaniliness. Terrific views from breakfast room/restaurant over the glen at sunrise. In some ways its a little dated but we knew that before booking. Never made it to the leisure/spa area. Nice walk through glen.
Stayed 3 nights in Oct 2021
Response from Paul on 27 Oct 2021
Dear Guest, Thank you for your very valuable feedback. I am sorry to there were a few upsetting issues initially. I am glad they were sorted before you departed the hotel. On a positive note I am pleased to hear you were happy with the service and the cleanliness. We look forward to the opportunity to welcome you back again on a future occasion. Kind regards Paul O'Meara General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we stayed seven nights ...had a lovely stay...it is in a beautiful location and close to Greystones and the DART train......the staff in general were lovely and at reception they were extremely friendly and helpful. I would definitely go back again.
Stayed 7 nights in Sep 2021
Response from Paul on 8 Oct 2021
Dear Guest, Thank you for your lovely feedback. We are so pleased to hear you enjoyed so many aspects of your stay with us and we look forward to welcoming you back again soon. Kind regards, Paul O'Meara General Manager

10/10 Excellent

Cathie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hotel with a fab view
Stayed 2 nights in Sep 2021
Response from Paul on 8 Oct 2021
Dear Guest, Thank you for rating us so highly. We look forward to welcoming you back again soon. Kind regards, Paul O'Meara General Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Time
We will be returning to this Hotel some time soon we hope...
Stayed 1 night in Aug 2021
Response from Paul on 8 Oct 2021
Dear Guest, Thank you for rating us so highly. We look forward to welcoming you back again soon. Kind regards, Paul O'Meara General Manager

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Ronan

Stayed 3 nights in Jun 2021
Response from Paul on 7 Jul 2021
Dear Guest, Thank you for your excellent rating. We do hope you will come back to visit us again soon. Kind regards, Paul O'Meara General Manager

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing short break
Very clean, staff were friendly and helpful. The bar was a little chaotic and service slow but this could have been just because it was their first weekend open after the restrictions lifted. Next time I will request a room with a view at the front as the Glen is beautiful. The swimming pool and jacuzzi were lovely and we received amazing massages in the Haven.
Stayed 1 night in Jun 2021
Response from Paul on 7 Jul 2021
Dear Guest, Thank you for your feedback. All feedback is welcome whether good or constructive as it helps us improve our services to our guests. Needless to say the hotel was having a few teething problems re-opening after a long lockdown but all has settled and in order now. I am glad to hear that overall you had a very relaxing short break and we look forward to the opportunity to welcome you back again on a future occasion. Kind regards, Paul O'Meara General Manager

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not a good family hotel. Clean but disappointing
Had to book two rooms as we were two adults, and two children. When we checked in, they only checked us in for one of the rooms (even though we were all four standing there, and the room they gave my partner only had room for 3 people), immediately realising, I went back to get the second room, only to find it was allocated on another floor, and there was nothing they could change about that. Next, as we checked in, we were asked if we wanted to make a restaurant reservation, we told them, no, we'll use room service. When we rang for room service, we were told there was no room service, and the only restaurant reservation was now at 9:15pm. Luckily there was the bar, so the kids didn't do without. Next, we booked because it had a pool, only there were no slots available, that afternoon, evening, or the next morning, so we had disappointed children. If they had just emailed us we we could have booked a pool slot ahead of time. I really think that guests should have some pre-reserved slots. The rooms were clean, but no fridge, and no plug sockets by the beds. Whilst it was maintained and clean, there was some mold in one bathroom, and definite damp issues in the other, and in the bar. It seems to be used mainly for leisure centre for non-guests, and as a place to stay to go into Dublin (interesting given that shouldn't be happening right now), judging by the number of taxis, and the raucous returns to nearby rooms between 11pm and 1:30am.
Stayed 1 night in Sep 2020
Response from Paul on 1 Oct 2020
Dear Guest, Thank you for your feedback following your recent stay with us. I am sorry to hear about the confusion with your booking and for the disappointment experienced due to the non availability of slots in the Leisure Centre I have carried out a full investigation in to the matters raised and would like to clarify. On checking your booking details, there were two separate reservations made under two different names. There was no request or any indication that the two parties were travelling together hence, why the rooms were not allocated next to one another. It was unfortunate that when you arrived, after 5p.m. we were fully booked and could not facilitate this request. With regard to the booking of slots in the Leisure Centre. When a reservation is completed all our guests automatically receive an email confirming their booking details and three days prior to arrival we send out another email recommending that our guests make a reservation for dinner in advance. It is also recommended in the email to pre book a slot in the Leisure Centre. I have taken note of your feedback regarding your accommodation. I appreciate your comments as they are useful in highlighting where we need to improve. I do hope we have the pleasure of welcoming you back again on a future occasion. Kind regards, Paul O'Meara General Manager