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Reviews of Best Western Dayton

2.5 out of 5
Best Western Dayton
7835 Rhea County Highway, Dayton, TN

Reviews

8.0

Very good

Rating 10 - Excellent. 136 out of 329 reviews" "
Rating 8 - Good. 98 out of 329 reviews" "
Rating 6 - Okay. 52 out of 329 reviews" "
Rating 4 - Poor. 24 out of 329 reviews" "
Rating 2 - Terrible. 19 out of 329 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, friendly staff, great breakfast
Stayed 1 night in May 2024

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find
Stayed 1 night in May 2024

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Cindy,Thank you for your perfect rating! We're delighted to hear that you found our hotel very clean. Your satisfaction is our top priority, and we're committed to maintaining high standards of cleanliness for all our guests. We appreciate your feedback and look forward to welcoming you back for another excellent stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Juanette, Liberty

Stayed 3 nights in Mar 2024
Response from Hotel Manager on 13 Mar 2024
Dear Juanette, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager

4/10 Poor

Ronald

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Roaches in the toilet area. I let them swim in the toilet before sending them down the drain. Vinyl floor was very dirty and sticky. Iy was mopped on our lasr day there.
Stayed 4 nights in Mar 2024

6/10 Okay

Tim

Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Mar 2024
Dear Tim, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Feb 2024
Dear Terri,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

2/10 Terrible

Gregory

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t ever stay there!! Go to Athens, Hampton Inn.
This place is an absolute dump! We had no choice but to spend the night because it was so late. Bugs in the room, bathroom had a toilet that was too small for a camper. We had our dog with us and feral cats kept coming to the room door and driving her crazy. I complained to the desk in the morning and she asked us if we wanted a room in “interior”. “The interior rooms don’t have bugs” AYFKM?
Stayed 4 nights in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Gregory,We're truly sorry to hear about your disappointing experience during your stay. It's disheartening to hear about the issues you encountered with cleanliness, bathroom facilities, and pests. This is not the standard of service we aim to provide, and we apologize for falling short of your expectations. Your feedback will be shared with our team to address these concerns promptly. We appreciate you bringing these matters to our attention, and we'll work diligently to ensure improvements are made. Sincerely, Hotel Manager

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Manager on 15 Feb 2024
Dear Terri,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
The only issue with my room was our floor was very dirty & made my socks turn black on the bottom
Stayed 1 night in Feb 2024
Response from Hotel Manager on 11 Feb 2024
Dear Guest,Thank you for your feedback and perfect rating! We apologize for the cleanliness issue with your room's floor. Your comment will be addressed with our housekeeping team to ensure such incidents are avoided in the future. We're glad you had an otherwise amazing experience, and we hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Manager on 7 Feb 2024
Dear Terri,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely, Hotel Manager

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very nice and comfortable
Stayed 1 night in Jan 2024
Response from Hotel Manager on 1 Feb 2024
Dear Terri,Thank you for the perfect score! We're thrilled to hear that you found your room very nice and comfortable. Providing a cozy and inviting environment for our guests is our goal, and we're delighted that you had a fantastic experience. Your feedback is greatly appreciated, and we look forward to hosting you again in the future!Sincerely, Hotel Manager

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 27 Jan 2024
Dear Terri,Thank you so much for your wonderful rating! We are elated to hear that you had a 10-star experience with us. We strive to provide the best possible service for all of our guests, and it is great to hear that we were able to exceed your expectations. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking lot was free of snow and ice. Room was very clean. The heat was fantastic I actually had to turn it down due to it getting too hot.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 23 Jan 2024
Dear Lisa,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear that you had a positive experience with a snow-free parking lot, a very clean room, and fantastic heating. It's great that the accommodations met your expectations. We look forward to hosting you again on your future visits!Sincerely, Hotel Manager

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 10 Jan 2024
Dear Terri,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Terri,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

2/10 Terrible

Colby

Stayed 1 night in Dec 2023
Response from Hotel Manager on 30 Dec 2023
Dear Colby,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 29 Dec 2023
Dear Tony,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. I hope you will visit us again soon for another memorable stay.Sincerely,Hotel Manager

10/10 Excellent

Katlin

Stayed 1 night in Dec 2023
Response from Hotel Manager on 27 Dec 2023
Dear Katlin,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 25 Dec 2023
Dear Terri,Thank you for giving us a 10-star rating for your stay at our hotel! We are proud to have earned such a high rating from our valued guests, and we strive to deliver top-notch service to make sure everyone feels at home during their stay with us. We look forward to seeing you again soon!Sincerely,Hotel Manager

4/10 Poor

Allison

Disliked: Staff & service
Manager was rude.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 23 Dec 2023
Dear Allison,We apologize for the unpleasant experience you had with our manager during your stay. Providing courteous and helpful service is a priority for us, and we regret any lapse in this regard. Your feedback is valuable, and we will address this matter to ensure better interactions in the future. We hope to have the chance to welcome you back for a more positive experience.Sincerely, Hotel Manager

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 19 Dec 2023
Dear Terri,It is a great delight to see 10/10-star feedback.I hope that you had a marvelous and awesome stay.Our team is very overwhelmed by the rating.It is a privilege to host guests like you.I await your next visit.Sincerely, Hotel Manager

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 14 Dec 2023
Dear Terri,Thank you for choosing us for your recent stay.It is heartwarming to receive a 10-star rating from our guests.It reflects how you had a pleasant stay.We are looking forward to your many journeys with us.Sincerely, Hotel Manager

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 8 Dec 2023
Dear Terri,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. I hope you will visit us again soon for another memorable stay.Sincerely, Hotel Manager

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and the area in town is relatively quiet and easily accessible.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 5 Dec 2023
Dear Terri,Thank you for the perfect score! We're delighted to hear that you found the room very clean and appreciated the quiet and easily accessible location in town. Your positive feedback is valued, and we hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always friendly and helpful.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 28 Nov 2023
Dear Terri,Thank you for the fantastic 5-star review! We're thrilled to hear that our staff has consistently been friendly and helpful. Providing excellent service is our priority, and we appreciate your positive feedback. We look forward to continuing to make your stay enjoyable in the future!Sincerely, Hotel Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Hotel Manager on 18 Nov 2023
Dear James,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

4/10 Poor

Rhonda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on 16 Nov 2023
Dear Rhonda,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on 14 Nov 2023
Dear Terri,Thank you so much for giving us a 10-star rating! We appreciate you choosing our hotel and taking the time to provide such positive feedback. Our goal is to ensure our guests have an enjoyable stay, so we're thrilled you had an excellent stay. We look forward to hosting you again in the future and providing another outstanding experience. It is an honor to be rated so highly by you! Sincerely,Hotel Manager

8/10 Good

Tony

Stayed 2 nights in Nov 2023
Response from Hotel Manager on 12 Nov 2023
Dear Tony,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Hotel Manager

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is always pleasant and room is always clean.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 7 Nov 2023
Dear Terri,Thank you for your perfect rating and kind words! We're delighted to hear that our staff is always pleasant and that your room is consistently clean during your stay. Providing a welcoming and clean environment for our guests is a top priority for us. We look forward to hosting you again in the future. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on 28 Oct 2023
Dear Brian,Thank you so much for giving us a 5-star rating! We appreciate you choosing our hotel and taking the time to provide such positive feedback. Our goal is to ensure our guests have an enjoyable stay, so we're thrilled you had an excellent stay. We look forward to hosting you again in the future and providing another outstanding experience. It is an honor to be rated so highly by you!Sincerely, Hotel Manager

8/10 Good

anne

Liked: Cleanliness, property conditions & facilities
I was told it was a walk-in shower with a chair. It was a bathtub with a chair-that made it impossible to shower!
Stayed 1 night in Oct 2023
Response from Hotel Manager on 24 Oct 2023
Dear Anne,Thank you for your feedback and your rating. We apologize for the discrepancy between the information you received and the actual bathroom facilities. We understand the importance of accurate descriptions and will work to address this issue to provide a more suitable experience for our guests in the future. We hope to offer you a better stay on your next visit.Sincerely, Hotel Manager

8/10 Good

Zachary

Stayed 3 nights in Oct 2023
Response from Hotel Manager on 12 Nov 2023
Dear Zachary,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

8/10 Good

Terri

Liked: Cleanliness, property conditions & facilities, room comfort
Nice room
The room was overall really nice. The bathroom has hairs on the showers walls and on the toilet tank lid. Everything else was great.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 15 Oct 2023
Dear Terri,Thank you for your feedback and for choosing our hotel. We're glad you found the room nice, but we apologize for the cleanliness issues you encountered in the bathroom. We'll address this with our housekeeping team to ensure a more thorough clean in the future. We hope you'll give us another chance to provide you with an even better experience.Sincerely, Hotel Manager

10/10 Excellent

Curtis

Stayed 3 nights in Sep 2023
Response from Hotel Manager on 21 Oct 2023
Dear Curtis,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Mark

Stayed 1 night in Sep 2023
Response from Hotel Manager on 21 Oct 2023
Dear Mark,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on 27 Sept 2023
Dear Terri,It is delightful to see 10-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

10/10 Excellent

Celeste

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 27 Sept 2023
Dear Celeste,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager

6/10 Okay

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities
The pool is huge - love it!
Stayed 1 night in Sep 2023
Response from Hotel Manager on 17 Sept 2023
Dear Patricia,We're thrilled to hear that you loved our large pool! It's always great to relax and enjoy the amenities. Thank you for sharing your positive experience, and we hope you have many more enjoyable moments during your stay.Sincerely, Hotel Manager

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 28 Oct 2023
Dear Paula,Thank you for the perfect 5-star rating and your kind words. We're thrilled to hear that everything about your stay was excellent. Your satisfaction is our priority, and we look forward to serving you again.Sincerely, Hotel Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised how nice this hotel was. It’s an older facility but well kept. Breakfast was great and fresh. Quiet, safe atmosphere. I’ll definitely stay again when in the area.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 10 Sept 2023
Dear Laura,We're delighted to hear that you had a pleasant surprise during your stay with us! It's wonderful to know that you found our older facility well-kept and enjoyed the great breakfast. We can't wait to welcome you back next time you're in the area!Sincerely, Hotel Manager

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager on 24 Aug 2023
Dear Guest,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel ManagerDear Terri ,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice - we originally were only going to stay one night and decided to add an additional night and they were very accommodating - we got to keep the same room at the same rate.
Stayed 1 night in Aug 2023
Response from Hotel Manager on 9 Aug 2023
Dear Kevin,We're glad to hear that you had a positive experience with our staff. It's wonderful that they were accommodating when you decided to extend your stay, allowing you to keep the same room at the same rate. Your feedback is appreciated, and we're pleased that we could provide you with a seamless and pleasant stay. We hope to have the opportunity to welcome you back again in the future!Sincerely, Hotel Manager

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We originally registered to stay one night and need to add an additional night - they were able to accommodate us.
Response from Hotel Manager on 8 Aug 2023
Dear Kevin,We're pleased to hear that we could accommodate your request for an additional night during your stay! Thank you for choosing our hotel. We hope you have a wonderful extended stay with us!Sincerely, Hotel Manager

10/10 Excellent

Sharon

Stayed 1 night in Aug 2023
Response from Hotel Manager on 26 Aug 2023
Dear Sharon,Thank you for the 5-Star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Walked in the room and it was spotlessly clean. Smelled wonderful and was so clean it sparkled lol.
Stayed 1 night in Aug 2023
Response from Hotel Manager on 6 Aug 2023
Dear Debra,Thank you for your kind words! We are thrilled to hear that you had a great stay at our hotel and that you found your room to be spotlessly clean and smelling wonderful. Providing a clean and comfortable environment for our guests is our top priority, and we are delighted that we exceeded your expectations. We hope to have the pleasure of welcoming you back for another sparkling stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Lisa

Stayed 1 night in Jul 2023
Response from Hotel Manager on 4 Aug 2023
Dear Lisa,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

4/10 Poor

Terri

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Double Charge
I prepaid my reservation at Hotels.com with Hotels.com gift card like I always do. I was put in a room with bathroom that was inaccessible, under construction/remodeling. (tools, rusty gaskets, debri in tub, safety bars laying on floor dismantled, etc) so I went back to check in and requested another room. The next room was fine. Then I received a banking text alert of my debit card charge. I called the front desk and was told it was an accidental charge as he didn't know I prepaid. My bank normally takes 5-7 business days to clear this. So I double paid for my overnight visit! Besides that being disappointing and very costly, the unacceptable thing is that no one was going to tell me! If my bank hadn't alerted me of a charge I wouldn't have known until I checked my account later on in the week. This definitely makes me rethink staying here again.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 30 Jul 2023
Dear Terri,We apologize for the inconvenience you experienced during your stay. We understand the frustration with the accidental double charge and the lack of communication about it. Rest assured, we are working to resolve this issue promptly and ensure it doesn't happen again. Your feedback is valuable to us, and we hope to have the opportunity to regain your trust in the future. We hope to welcome you back for a more positive experience next time.Sincerely, Hotel Manager