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Reviews of Club Samal Resorts Development Inc

3 out of 5
Club Samal Resorts Development Inc
Purok 7, Brgy Caliclic Babak District, Samal, Davao Region

Reviews

6.2
Rating 10 - Excellent. 1 out of 10 reviews" "
Rating 8 - Good. 5 out of 10 reviews" "
Rating 6 - Okay. 1 out of 10 reviews" "
Rating 4 - Poor. 0 out of 10 reviews" "
Rating 2 - Terrible. 3 out of 10 reviews" "

8.6/10

Cleanliness

6.8/10

Staff & service

4.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

LOURDES GALE, Katipunan

Stayed 1 night in Dec 2021

8/10 Good

Ruby

Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019
Response from Marketing Team on 4 Jan 2020
Thank you for your feedback! We look forward to serving you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wish we can stay longer.
Stayed 1 night in Aug 2019
Response from Management Team on 14 Sept 2019
Thank you for the lovely review. We look forward to welcoming you back to Club Samal Resort!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Marketing Team on 2 Aug 2019
Dear Valued Guest, Thank you for your very generous rating. We look forward to welcoming you back to Club Samal Resort!

10/10 Excellent

Mailyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
value for money.:
Stayed 1 night in May 2019
Response from Club Samal Resort on 10 May 2019
Dear Valued Guest, Thank you very much for giving us a perfect score! It is nice knowing that we have met all of your expectations. We look forward to welcoming you back to the resort soon.

2/10 Terrible

TONY

Disliked: Staff & service
VERY DISAPPOINTING. I WILL NOT COME BACK.
VERY HARD AND EXPENSIVE TO GET TO, TAXI AND FERRY TOGETHER, WERE VERY HIGH. NO HELP AT THE FRONT DESK, JUST DEAL WITH IT. THE CHARGE 1,800 PESOS, TO DRIVE BACK TO THE AIRPORT. BREAKFAST WAS GOOD, BUT I WOULD NOT GO BACK FOR THE BREAKFAST. FRONT DESK STAFF, SEEMED LOST AND UNABLE OR UNWILLING TO ANSWER EVER SIMPLE QUESTIONS.
Stayed 1 night in May 2019
Response from Club Samal Resort on 7 May 2019
Dear Valued Guest, Please accept our sincerest apologies for the poor service you experienced during your stay. Rest assured that measures are being taken to address the concerns you pointed out. We appreciate your feedback and we hope to serve you again in the future. Thank you.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
The place was okay but the staff don’t know their job especially in the front desk .I booked thru online I showed them my booked reference and everything they said that they haven’t have an experienced that their customer purchased thru orbitz they put us on hold waiting for so long to get in and after talking different staff they finally gave us the key.The room that I purchased wasn’t not the room that I booked they gave us only 1 bed instead of 2 so I called them to bring 2 folding beds.When I checked out again they gave us a hard time/hassles.They said they have to put us on hold because they have to verify with orbitz I told them you know this is not my problem I got all the documents that I was booked thru orbitz and orbitz took money in my account.I don’t understand why you allowed orbitz to do the transactions on line then you guys won’t trust them.They were gonna charge us again but I was really mad and charge us extra because they said they gave us suit room.After talking back and forth the manager came and showed her everything I had and I told her you guys should talk to orbitz not to give your customers a hard time and you are wasting my time.I won’t never come back again because the front desk staff were unprofessionals.
Stayed 1 night in May 2019
Response from Club Samal Resort on 7 May 2019
Dear Valued Guest, Please accept our sincerest apologies for the poor service you experienced during your stay. Rest assured that measures are being taken to address the concerns you pointed out. We appreciate your feedback and we hope to serve you again in the future. Thank you.

8/10 Good

Lovely Mea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Club Samal Resort on 4 May 2019
Thank you for giving us a High Rating! We look forward to having you back at Club Samal Resort!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
スタッフは親切ですが、いくつか注意が必要
スタッフの方は親切で部屋も使いやすく過ごしやすかったです。レストランの食事も美味しかったです。空港ピックアップは1800ペソと高いです。帰りのボートは無料でした。マーケットでフルーツを買いましたが、ホテルに持ち込み禁止と言われました。チェックアウトまでフロントで保管されたので痛んでしまって残念です。ドリアンとかではなかったので、先に言って欲しかったです。
Stayed 3 nights in Jun 2019
Response from CSR Marketing on 17 Jun 2019
Dear Valued Guest, Thank you for your feedback. We will make good use of it to further improve our services. We hope to welcome you back very soon!