Exterior

Reviews of Hampton Inn Cumberland

2.5 out of 5
Hampton Inn Cumberland
109 Welton Dr, Cumberland, MD

Reviews

9.6

Exceptional

Rating 10 - Excellent. 430 out of 523 reviews" "
Rating 8 - Good. 76 out of 523 reviews" "
Rating 6 - Okay. 11 out of 523 reviews" "
Rating 4 - Poor. 4 out of 523 reviews" "
Rating 2 - Terrible. 2 out of 523 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Latasha, Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Tawana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice accommodations!
Stayed 6 nights in Apr 2024

10/10 Excellent

Wanki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Electric charging was great with me!! It saved my car
Stayed 1 night in Apr 2024

10/10 Excellent

Norman, Columbia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Will stay here again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Latasha, Aurora

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are great. Very clean place to stay. I highly recommend this hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

James

Very convenient to visiting Cumberland
Stayed 1 night in Apr 2024

10/10 Excellent

Brittnee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice View
Stayed 1 night in Mar 2024

6/10 Okay

Noreen

Liked: Cleanliness, staff & service, property conditions & facilities
Courteous and professional staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay for our weekend visit. The staff was very friendly, the rooms clean, and the beds were very comfortable. I have actually tried to research the mattresses and pillows. I want them! They had a warm breakfast which was nicely tended to by a very friendly gentleman. Coffee was always on tap. We will stay there again.
Stayed 2 nights in Mar 2024
Response from Davonna, Front Office Manager on 11 May 2024
Jennifer, thank you so much for taking the time to write a review regarding your recent stay! We are glad you were comfortable and enjoyed the Hampton bedding. You'd be able to purchase our same linens at shophampton.com. We hope to welcome you back next time you're in Cumberland!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Davonna, Front Office Manager on 11 May 2024
Hi, Emily! Thank you for your rating. We hope to see you again soon for a superior stay. Safe travels!

8/10 Good

John C.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Davonna, Front Office Manager on 11 May 2024
We appreciate your rating, John! We hope that the next time you stay, we can earn that last star- See you then!

8/10 Good

Roy

Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Davonna, Front Office Manager on 11 May 2024
Thank you for your review, Mark! We look forward to seeing you again soon!

8/10 Good

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Foam mattress should be outlawed. Very uncomfortable 😖
Stayed 2 nights in Mar 2024
Response from Davonna, Front Office Manager on 13 Apr 2024
Thank you for your feedback, Brenda. We try to ensure each and every stay is as comfortable as possible and want to do our best to improve the experience for every guest. We hope you can stay with us again soon for another visit- Safe Travels!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Davonna, Front Office Manager on 13 Apr 2024
Thank you for your review! We are glad you had a pleasant stay and look forward to seeing you again soon!

10/10 Excellent

James, Lansdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very kind. The facility was in Great shape!
Stayed 1 night in Mar 2024
Response from Davonna, Front Office Manager on 9 Mar 2024
Thank you for your review, James. We appreciate your comments about our staff and amenities. We hope to welcome you back again soon!

10/10 Excellent

Shanae

Stayed 1 night in Feb 2024
Response from Davonna, Front Office Manager on 11 May 2024
Thank you for your 5-star review. We hope to see you again soon, Shanae!

10/10 Excellent

Belinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast area was always stocked and clean. The staff was very nice. Our room was fairly nice and the bathroom was pretty clean. Unfortunately didn't get a chance to get into the pool, hopefully next time. The only thing i didn't like was the parking...too far from the entrance unless u are a diamond customer.
Stayed 2 nights in Feb 2024
Response from Davonna, Front Office Manager on 25 Feb 2024
Hi, Belinda! Thank you for taking the time to review your stay with us. We appreciate your comments and will share it with our team. We use feedback from guests to improve our amenities and services. Hopefully next stay you are able take advantage of the indoor pool; see you then!

10/10 Excellent

THERESA

Stayed 1 night in Feb 2024
Response from Davonna, Front Office Manager on 25 Feb 2024
Thank you for the rating! We look forward to welcoming you back again soon!

6/10 Okay

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Davonna, Front Office Manager on 12 Feb 2024
Hi, Nathan! We appreciate you staying with us and taking the time to review your stay. I apologize if we didn't meet expectations and would like to hear more about your stay on how we can improve our amenities and services. We hope to have another opportunity to provide you with an excellent stay!

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel. Clean, modern, great breakfast.
Stayed 2 nights in Feb 2024
Response from Davonna, Front Office Manager on 24 Feb 2024
Debra, thanks so much for your review! We have shared your feedback with our team and will strive to continue to provide utmost service and hospitality to each of our guests. We hope to welcome you back soon!

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice and clean. Staff were friendly.
Stayed 1 night in Jan 2024
Response from Davonna, Front Office Manager on 12 Feb 2024
Thank you, Denise, for your pleasant feedback! Making our guests happy makes us happy and we will be sure to share your response with our team. Safe travels and see you next time!

6/10 Okay

anthony

Stayed 1 night in Jan 2024
Response from Davonna, Front Office Manager on 11 May 2024
Anthony, thank you for staying with us! We hope to use your feedback to improve our services and amenities. We look forward to the opportunity to provide you with a seamless stay next time you are in the area!

10/10 Excellent

Mario

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
checking was fast and seamless. ample parking and quick entry to elevator
Stayed 1 night in Jan 2024
Response from Davonna, Front Office Manager on 12 Feb 2024
Hello, Mario! Thank you for your response. We appreciate you staying with us and taking the time to write about your experience. We are happy to hear you enjoyed your stay with us and hope to see you again next time you're in town!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable, friendly staff, spacious room
Stayed 1 night in Jan 2024
Response from Davonna, Front Office Manager on 24 Feb 2024
Thank you for your feedback, Danielle! We appreciate you staying with us and taking the time to write a review. We hope you see you back soon next time you're in the area!

10/10 Excellent

Angel J

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Davonna, Front Office Manager on 12 Feb 2024
Thank you for your rating, Angel! We appreciate you staying and look forward to welcoming you back again soon!

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Davonna, Front Office Manager on 12 Feb 2024
Thank you for your review. We use feedback to help us improve our amenities and services. We hope to welcome you again soon for another opportunity to provide you with a seamless stay!

10/10 Excellent

Jenna

Travelled with family
Liked: Amenities
Super clean, beautiful decor very modern bright colors very relaxing, beautiful and large dining area. Grateful hot breakfast buffet every morning with different choices of hot items juices oatmeal, toast, waffle maker. 24 hour, hot chocolate, hot tea, and coffee station down in the lobby. Really comfortable beds. Very nice stuff.
Stayed 3 nights in Jan 2024
Response from Davonna, Front Office Manager on 12 Feb 2024
Jenna, thanks so much for your review! We are glad to hear you had a pleasant stay at our hotel and enjoyed our complimentary breakfast. Our team takes pride in providing utmost hospitality and services. We hope to see you again soon next time you're in the area!

10/10 Excellent

Raschelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend trip
Check-in staff was great. Room was super clean and comfortable. Conveniently located. Breakfast was good and check out was easy. Will stay again.
Stayed 1 night in Jan 2024
Response from Davonna, Front Office Manager on 12 Feb 2024
Raschelle, thank you for you review! We appreciate you staying and leaving feedback regarding your stay. We have shared your kind words with our staff and will put our best forward in continuing to provide superior amenities and accommodations. See you next time!

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new
Stayed 1 night in Jan 2024
Response from Davonna, Front Office Manager on 12 Feb 2024
Thank you, Scott, for your review! We appreciate you staying and look forward to welcoming you back soon!

10/10 Excellent

Eunice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Great, very helpful staff
Stayed 1 night in Jan 2024
Response from Davonna, Front Office Manager on 12 Feb 2024
We appreciate you taking the time to leave feedback about your stay, Eunice! We will share your review with our staff and hope to see you again soon!

10/10 Excellent

RODNEY

Stayed 1 night in Jan 2024
Response from Davonna, Front Office Manager on 12 Feb 2024
Hi Rodney, thank you for your rating! We hope to welcome you back soon!

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it's away from everything and quiet. Easy access to 1812 Brewery & Rocky Gap
Stayed 1 night in Dec 2023
Response from Davonna. Front Office Manager on 5 Jan 2024
Thank you for taking the time to review your stay, Bradley. We appreciate you staying and sharing your experience. We look forward to welcoming you back soon!

10/10 Excellent

hiraba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That the environment is good and it’s not like other motels
Stayed 1 night in Dec 2023
Response from Davonna, Front Office Manager on 29 Dec 2023
We appreciate you sharing your experience and look forward to seeing you again soon. Safe travels!

10/10 Excellent

debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary trip
Stayed 1 night in Dec 2023
Response from Davonna, Front Office Manager on 29 Dec 2023
Thank you for choosing our hotel for your anniversary stay! We hope to see you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Davonna, Front Office Manager on 29 Dec 2023
Thank you for your rating! We are glad you enjoyed your stay and hope to welcome you back soon!

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay. Hotel was very clean, quiet and accomodating. I stayed here with my 8 year old granddaughter and we had a good stay. Beds were very comfortable, rooms had everything we needed. Breakfast was awesome. Would definitely return again.
Stayed 2 nights in Nov 2023
Response from Xander on 30 Nov 2023
We very much appreciate and value your feedback. It will be share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay. Hotel was very clean, quiet and accomodating. I stayed here with my 8 year old granddaughter and we had a good stay. Beds were very comfortable, rooms had everything we needed. Breakfast was awesome. Would definitely return again.
Stayed 2 nights in Nov 2023
Response from Xander on 30 Nov 2023
We are glad you loved you stay so much!

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Nov 2023
Response from Xander on 30 Nov 2023
We are glad you enjoyed your stay. We look forward to seeing you again!

10/10 Excellent

DawnMarie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon our late arrival Tracy was great. She was friendly, answered questions with a smile, facility is clean and even though right by the interstate was quiet. Will be staying here again.
Stayed 1 night in Nov 2023
Response from Xander on 26 Nov 2023
Thank you for taking the time to share your stay experience! We very much appreciate and value your feedback. It will be share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We are glad to hear that Tracy provided and excellent service.

10/10 Excellent

Emily, Glen Burnie

Stayed 1 night in Nov 2023
Response from Davonna, Front Office Manager on 29 Dec 2023
We appreciate your rating, Emily! Thank you for staying and we hope to see you back soon!

8/10 Good

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Xander on 26 Nov 2023
Thank you for taking the time to share your stay experience!

8/10 Good

Duane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Xander on 26 Nov 2023
Thank you for taking the time to share your stay experience!

10/10 Excellent

Nancy

Lovely check in person. Well lit which was great as I arrived at night and was traveling alone. The usual cleanliness and ease of check in.
Stayed 1 night in Nov 2023
Response from Xander on 11 Nov 2023
We are glad you enjoyed your stay. We look forward to seeing you again!

10/10 Excellent

Wenddy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Very clean and beds are super confortable. Check out is at 12:00PM (instead of the usually 11:00AM)
Stayed 1 night in Nov 2023
Response from Xander on 11 Nov 2023
We are glad you enjoyed your stay. We hope to see you again!

8/10 Good

David, Pittsburgh

Stayed 1 night in Oct 2023
Response from Xander on 26 Nov 2023
Thank you for taking the time to share your stay experience!

6/10 Okay

Keith, Hampstead

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Dislikes 1. The Price is way to high for that area. 2. For the price I expected a nicer bathroom, a tub with shower curtain is so out of date 3. The refrigerator was off and did not know it until we went to put something in it. No one at the desk told us at check in. The sign that stated this was inside the frig instead of in front of the TV so we would see it. 4. There should be tables with sockets on both sides of the bed, very inconvenient. 5. The toilet paper has to be the cheapest type ever made how awful !!. Now for the Likes 1. Very clean 2. Staff very nice. 3. Parking and outside area was nice as well.
Stayed 2 nights in Oct 2023
Response from Xander on 3 Nov 2023
We very much appreciate and value your feedback. It will be share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We will take your recommendation to heart and keep them in mind for the future. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Nelson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Breakfast
Stayed 1 night in Oct 2023
Response from Xander on 26 Oct 2023
We thank you for your review! We hope to see you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Xander on 26 Oct 2023
Thank you for your review. We hope to see you again!