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Reviews of Siena Hotel

3 out of 5
Siena Hotel
Hermano Miguel 5-84 y Juan Jaramillo, Cuenca

Reviews

8.6

Excellent

Rating 10 - Excellent. 18 out of 33 reviews" "
Rating 8 - Good. 10 out of 33 reviews" "
Rating 6 - Okay. 2 out of 33 reviews" "
Rating 4 - Poor. 0 out of 33 reviews" "
Rating 2 - Terrible. 3 out of 33 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

CHRISTIAN, Toronto

I got a confirmed reservation but when I showed up yesterday at 3pm after a long trip by land, the receptionist told me there was no room for me. I asked why, she said because they were calling me on the phone and did not answer (?). I got very upset because the lady was not empathetic and would not even apologize and they would not take responsibility to accommodate in another hotel. I had no data in my phone and It was extremely difficult to find another place to stay in a city bursting with people due to the local festivities. I will not recommend this hotel because of their lack of professionalism and empathy in cases like mine. They ruined my vacation!
Stayed 3 nights in Nov 2023

8/10 Good

Derek

Liked: Staff & service, amenities, property conditions & facilities
Excellent value for the price. Very conveniently located close to restaurants and the historic center of Cuenca
Stayed 4 nights in Sep 2023

10/10 Excellent

Monty

Liked: Cleanliness, staff & service, property conditions & facilities
Great location most dining options are walkable close to most museums and landmarks
Stayed 7 nights in Sep 2023

8/10 Good

Noadias

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Buena ubicación bien precio
Stayed 2 nights in May 2022

8/10 Good

Ronda

Travelled with family, Travelled with group
Liked: Cleanliness
The hotel has a lot of charm and a good location. It was clean and the shower water was hot (something not to take for granted in Ecuador). We had a billing issue that was resolved quickly with the help of our tour guide. We appreciated the hotel owner’s prompt response. The only issue of note was that the WiFi was not very good, it worked in the common areas but not very well in our rooms. Overall, a good experience.
Stayed 2 nights in May 2022

10/10 Excellent

Jeff

The people working the hotel were extremely nice and helpful, the hotel was always kept clean and is a great location in the old town area. So much to do on just that street.
Stayed 6 nights in May 2022

8/10 Good

Mary

Stayed 1 night in Feb 2022

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Cuenca Newbie
It was a very cute & quaint hotel right in the city center. No AC in the room though. Luckily it doesn’t get too warm there so it wasn’t that much of an issue. My shower never got hot water so had to shower in my friends room.
Stayed 2 nights in Dec 2021

10/10 Excellent

Janexy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
This place is small but cozy. Feels like your staying at home. Family friendly. The staff was very friendly and accommodating. Would definitely stay again.
Stayed 3 nights in May 2021

10/10 Excellent

Herna.gil, Tallahassee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifull, clean, nice. Nice staff all the time. Good breakfast. All the hotel is very good
Stayed 1 night in Feb 2020
Response from Siena Hotel on 20 Feb 2020
Good morning my dear, we are here to serve you, we are waiting for you next time, thanks for your visit.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that it was a small hotel (10 rooms).
Stayed 3 nights in Feb 2020
Response from SIENA HOTEL on 19 Feb 2020
Good afternoon, thank you for your comment, we look forward to your return soon.

10/10 Excellent

Martha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place. Very helpful staff. Excellent location.
Stayed 1 night in Sep 2019
Response from Siena Hotel on 28 Sept 2019
We love that your experience has been pleasant. We hope you come back soon.

8/10 Good

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Overall great experience. They don´t have warm water in the shower though
Stayed 1 night in May 2018

6/10 Okay

Dennis

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2018

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A touch of home
Loved how few rooms were located on the property. Very clean, very comfortable. Staff were very helpful and friendly. Coffee shops for breakfast and coffee within walking distances. Cute little second hand books stores and the old district easy walking distance

10/10 Excellent

Paola, Cuenca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in the centre of town, very elegant and new.
The rooms smell very lovely and they are very clean, the bed is beautiful and incredibly comfortable. The room is a nice size and the hotel looks wonderful and new.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful location

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best relation between price and value
I have stayed 3 weeks and it was amazing!!!!! The location allowed me to know the whole the downtown

8/10 Good

Beatriz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito lugar
Stayed 1 night in Mar 2024

10/10 Excellent

MONIQUE

Stayed 5 nights in Oct 2023

8/10 Good

TANYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Lugar
Bien ubicado, muy acogedor y calido !
Stayed 1 night in Nov 2022

8/10 Good

ANA MILENA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022

10/10 Excellent

Karina

Stayed 1 night in Apr 2022

10/10 Excellent

Pablo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena opcion en Cuenca,
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien y muy satisfecho!
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020

2/10 Terrible

bob, 上海

没有热水，没有热水，没有热水，晚上这么冷，没有热水算是啥意思，两天都没有热水，之前看到酒店评价说没热水，犹豫了下还是定了，竟然还是没热水。
Stayed 2 nights in Jul 2019
Response from 親愛的主啊 on 3 Aug 2019
下午好，我們為造成的不便深表歉意;考慮到您為客戶提供優質服務的意見，酒店將在本月更換熱水系統。 最好的問候

2/10 Terrible

Vadim

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

6/10 Okay

Jose, Canada

Liked: Cleanliness, staff & service, room comfort
Small, plesant and unpretensious hotel close to the historical center. good value for the money.
Stayed 7 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

lourdes, peru tumbes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel lindo buena atención
Hotel limpio moderno buena atención buen desayuno calido
Stayed 1 night in Jun 2017

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort