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Reviews of Hotel Italia

3.5 out of 5
Hotel Italia
AV. HUAYNA CAPAC, AV. ESPAÑA, Cuenca, CUENCA

Reviews

8.2

Very good

Rating 10 - Excellent. 5 out of 12 reviews" "
Rating 8 - Good. 4 out of 12 reviews" "
Rating 6 - Okay. 2 out of 12 reviews" "
Rating 4 - Poor. 1 out of 12 reviews" "
Rating 2 - Terrible. 0 out of 12 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Monica

Mejorar la calidad del desayuno
Stayed 3 nights in Feb 2024

8/10 Good

Michael, San Antonio,Tx.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to airport.Nice free morning breakfast till 10am.Extremely helpfull and corteous staff.Good hotel restaurant.Hotel centraly located,close to the historic district.Safety deposit box available at front desk. I didn't like the fact the room had very little comfort to sit down to relax or watch tv,other than laying in bed.Property always clean.
Stayed 11 nights in Dec 2019
Response from Estimado Michael, on 9 Jan 2020
El equipo de HOTEL ITALIA agradece su puntuación y comentario, el cual nos alienta a seguir trabajando para brindarle un servicio de calidad y excelencia. Esperamos un pronto retorno a Cuenca. Saludos cordiales

10/10 Excellent

Werner

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception super friendly and went out of their way to help us out and get us to the Airport in view of the strikes etc. muchas muchas Gracias. Nota 10!
Stayed 1 night in Oct 2019
Response from Victor on 27 Nov 2019
Thank you very much for your review. We hope to serve you again in the near future and wish you the best in your current endeavors. Hotel Italia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent location, and great staff and service! Thumps up for Hotel Italia!
Stayed 7 nights in Apr 2019
Response from Reservations Dep. on 9 May 2019
Dear traveler, Thank you for your thumbs up and for visiting us. Its always a pleasure to serve you. Greetings, Hotel Italia

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Reservations Dep. on 9 May 2019
Dear traveler, Thank you for taking the time and rate our services. We hope to serve you in your future trip to our beautiful city. Greetings, Hotel Italia

10/10 Excellent

RonB

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Friendly staff- a nice safe area - breakfast til 10 (I’m not fond of many have a 9AM deadline). Also clean & spacious room. This kind of hotel would cost 3 times more where I’m from but I digress-Cuenca historical center close walk. I will stay @ Hotel Italia again.
Stayed 2 nights in Mar 2019
Response from Director de Relaciones con Clientes de HotelItalia on 4 Apr 2019
Dear Mr. RonB, we appreciate your feedback and we are so glad you enjoyed your stay at our hotel. We hope to see you again soon.

8/10 Good

lucia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Está un poco deteriorada pero el servicio es muy bueno
Stayed 2 nights in May 2023
Response from Hotel Italia on 30 May 2023
Estimada Lucía, Hotel Italia agradece su comentario y calificación.Recuerde que siempre es un placer el poder servirle y estamos trabajando para poder brindarle un servicio de calidad.

10/10 Excellent

CRISTINA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Estimada Cristina, on 25 Feb 2020
Para Hotel Italia es grato saber que su estadía haya sido satisfactoria, seguiremos trabajando para garantizar su máxima satisfacción. Agradecemos su grata visita, contamos con su visita en una próxima ocacion.

4/10 Poor

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Staff & service, amenities
Publicidad engañosa.. La información es diferente la que promocionan a la que se recibe.. Instalaciones.. Sin closet.. Para colocar la ropa. Etc. Etc.
Stayed 2 nights in Dec 2019
Response from Dep. Reservas. on 12 Dec 2019
Estimado Huésped, Le agradecemos por sus comentarios los cuales pasaremos a administración para que los aspectos que nos mencionan sean correctamente revisados. Le deseamos éxitos y un buen día.

6/10 Okay

JOSE LUIS

Disliked: Room comfort
Estaba limpio, las cortinas no tapan la luz en la noche, la comida fue buena, para el desayuno me toco esperar un poco, pero lo que menos me gusto fue el parqueadero, que esta retirado del hotel y en la noche parece ser una zona un poco riesgosa
Stayed 1 night in Dec 2019
Response from Dep. Reservas on 12 Dec 2019
Estimado Jose Luis, Le agradecemos sus comentarios los cuales nos ayudan a mejorar cada día. Esperamos en el futuro poder servirle de una mejor manera y poder mejorar gracias a sus comentarios.

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Very helpful and friendly staff
The good thing about this hotel is the friendly staff, which try to help you in any way. The rooms are good. If you got a room facing the main street, you might hear some traffic noice. But it didn't bother me much.
Stayed 1 night in Mar 2019
Response from Director de Relaciones con Clientes de Hotel Itali on 4 Apr 2019
Dear Mr. Michael, we are so pleased to hear you enjoyed your stay at our hotel. We hope you come back some time soon.