Lobby
Check availability

Reviews of Sandman Signature London Gatwick Hotel

4 out of 5
Sandman Signature London Gatwick Hotel
18-23 Tinsley Lane South, Three Bridges, Crawley, England

Reviews

8.2

Very good

Rating 10 - Excellent. 487 out of 1002 reviews" "
Rating 8 - Good. 280 out of 1002 reviews" "
Rating 6 - Okay. 117 out of 1002 reviews" "
Rating 4 - Poor. 61 out of 1002 reviews" "
Rating 2 - Terrible. 57 out of 1002 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Deana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was dirty with hair all over. We could not shower. Staff was rude and unhelpful.
Stayed 1 night in Apr 2024
Response from Reception team on 1 May 2024
Dear guest!Thank you for leaving a review of your stay. It saddens us to hear that we have not managed to meet your expectations. Your concern has been raised with the housekeeping department.Kind regards

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Had to pay for pool,parking good if you stay 3 nights or more I didn’t have to pay.
Stayed 1 night in Apr 2024
Response from Reception team on 1 May 2024
Dear Kevin!Thank you so much for leaving a review of your stay! It is great to know that you enjoyed our hotel and its facilities.Until next time!

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hotel was clean and perfectly located for getting to the airport. Not really any local amenities, about a 10-15 minute walk to a store.
Stayed 1 night in Apr 2024
Response from Reception team on 28 Apr 2024
Hi Bonnie!Thank you for the time you put to give us a review. We are pleased to see that you appreciated the cleanliness of the room and the proximity of the hotel to the airport.We would love to see you again soon!All the best!

10/10 Excellent

Faith, Arouca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room. Friendly and helpful front desk staff
Stayed 1 night in Apr 2024
Response from Reception team on 24 Apr 2024
Hi Faith!Thanks a lot for your warm words and it is great to hear that you enjoyed your stay at Sandman Signature London Gatwick. We would love to welcome you again in future!Take care,

8/10 Good

STEPHEN

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable and the staff were helpful and friendly
Stayed 1 night in Apr 2024
Response from Reception team on 24 Apr 2024
Dear Stephen!Thank you for reviewing your stay. We are thrilled to see that you found your room comfortable and had a great experience with our staff.All the best!

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for pre flight stay. Convenient for airport and parking on sitr
Stayed 1 night in Apr 2024
Response from Georgina on 22 Apr 2024
Dear Stephen,Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that your last visit went really well. And our services suits your needs.

10/10 Excellent

Dawn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent experience from start to finish! Great concierge service, check-in was a breeze, the bar and restaurant options were top notch, staff was wonderful, and the room was quite spacious. Will definitely be returning.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 19 Apr 2024
Hi Dawn.Thank you for choosing Sandman Signature London Gatwick Hotel. I am delighted to read your review and from the rating you had given us, we have met all your expectations. Thank you and I hope to welcome you back so soon :)

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Georgina on 9 Apr 2024
Hi Becky,Thank you for choosing Sandman Signature London Gatwick Hotel. It appears to me that you had a great stay from your rating. I hope to welcome you back so soon :)

6/10 Okay

Alan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ok. Dining limited, especially for vegetarians. Ask for a late check out for 2pm, was offered check at 12pm.for free or I had to.pay from 11am to 2pm, which I had to do, be nice if they could still had given me the 11am.to 12pm.free, leaving me to pay for 2hrs instead of 3. Although still got a call at 11am getting me out the showe to tell me I had to leave the room at 11, whici didn't have too. Alarm test was planned for 1030 but went off at 1130, freaked my youngest out a touch. Would i stay again, probably not.for the one night, I'd use a travelodge or Premier inn.
Stayed 1 night in Apr 2024
Response from Georgina on 9 Apr 2024
Hi Alan, Thank you for choosing Sandman Signature London Gatwick Hotel. It saddens me that we did not meet all your expectations and I would like to apologize for the inconvenienced it cause you and your daughter.

10/10 Excellent

Edward

Stayed 1 night in Mar 2024
Response from Guest Service Manager on 21 Apr 2024
Dear Edward,Thank you for choosing Sandman Signature London Gatwick Hotel. From your rating it appears that we have met all your expectations and we are happy about it. Until your next visit. :)

8/10 Good

Aileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. Very comfortable bed.
Stayed 1 night in Mar 2024
Response from Reception team on 31 Mar 2024
Dear Aileen! Thank you for your feedback, it is great to see that you enjoyed your stay at Sandman Signature London Gatwick! Until next time!

10/10 Excellent

Phil

Great place to stay, would recommend.
Stayed 5 nights in Mar 2024
Response from Reception team on 27 Mar 2024
Hello Phil!Your comment is highly appreciated and it is great to know that you enjoyed your stay and would recommend our hotel to others!Take care!

10/10 Excellent

Sinara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will come back to stay at this hotel.
Stayed 1 night in Mar 2024
Response from Reception team on 27 Mar 2024
Dear Sinara!Thanks a lot for your review, we are thrilled to see that you loved your stay at Sandman Signature London Gatwick and we can not wait to see you again in future!All the best!

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and beds are comfortable and near to the airport
Stayed 1 night in Mar 2024
Response from Dmitrijs / Guest Service Agent on 25 Mar 2024
Hi Darren!Thank you for your review! It is great to see that you enjoyed your time at our hotel and found the location convenient. Take care and all the best!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really great hotel. Lovely Reception area. I checked in at 1am and Brijesh was on duty, He was amazing and definitely get 5 Stars from me. Facilities were great. Had a fridge and a microwave and a lovely lounge area in the room. Tea making facilities were great. Parking facilities were great too. Breakfast was superb. I always love a hotel that offers fried eggs (not just scrambled) and fresh fruits and fresh pastries.
Response from Dmitrijs / Guest Service Agent on 23 Mar 2024
Hi Barbara!Thank you for your time to leave a review of your stay! We are thrilled to know that you enjoyed your time at Sandman Signature London Gatwick. Brijesh will definitely appreciate your warm words :). We hope we will see you at some point again in future!All the best,

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay - 10 mins drive to Gatwick, Would definitely stay again.
Stayed 1 night in Mar 2024
Response from Guest Service agent on 21 Mar 2024
Dear Kevin, Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that we have met all your expectations and I am looking forward to welcome you back. :)

8/10 Good

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient hotel for Gatwick lovely rooms and good staff
Response from Reception team on 18 Mar 2024
Dear Carolyn!It is great to see that you a good time in our hotel and appreciated the location of the hotel and our staff. We would love to see you at Sandman Signature London Gatwick again!All the best!

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the food was great. A lot farther from the airport than I expected.
Stayed 1 night in Mar 2024
Response from Georgina on 13 Mar 2024
Hi Julie,Thank you for choosing Sandman Signature London Gatwick Hotel. By the looks of the rating you had given us, it appears to me that we have met your expectations on facilities and services. Thank you once again :)

10/10 Excellent

Juan L

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from reception on 14 Mar 2024
Hi Juan,.Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased by the looks of the rating you gave us that we managed to meet your expectations.

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just enjoyed my stay ,meet up with family ,which was great ,tks so much .
Stayed 2 nights in Feb 2024
Response from Georgina on 15 Feb 2024
Hi patricia,Thank you for choosing Sandman Signature London Gatwick Hotel, I am pleased that you had an enjoyable stay. Until next time :)

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and a reasonable rate/place to stay.
Stayed 1 night in Jan 2024
Response from Dmitrijs / Guest Service Agent on 9 Feb 2024
Dear Pamela!We appreciate the time you took to give us a review. It is great to see that you found the location of our hotel convenient and found the stay to be a good value for money. We would love to welcome you again in future!Take care and all the best!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, large room, friendky staff
Stayed 1 night in Feb 2024
Response from Dmitrijs/ Guest Service Agent on 7 Feb 2024
Dear Susan!Thank you for taking the time to give us a review. We are pleased to see that you appreciated the location of our hotel, our lovely staff and the state of the room. We would love to see you stay with us again in future!All the best!

10/10 Excellent

Susan

Stayed 1 night in Jan 2024
Response from Georgina on 4 Feb 2024
Hi SusanThank you for choosing Sandman Signature London Gatwick Hotel. It looks like from your rating that we have met your expectations. I hope to see you back again soon :)

10/10 Excellent

Saptarshi

Stayed 1 night in Jan 2024
Response from Guest Service agent on 21 Mar 2024
Hi Saptarshi,Thank you for choosing Sandman Signature London Gatwick Hotel. It looks like we have met all your expectations. I will be looking forward to welcome you soon :)

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Guest Service agent on 21 Mar 2024
Hi David,Thank you for choosing Sandman Signature London Gatwick Hotel. It looks like we have met all your expectations. I will be looking forward to welcome you soon :)

10/10 Excellent

Lesley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely modern hotel close to the airport, perfect for our needs.
Stayed 1 night in Jan 2024
Response from reception team on 31 Jan 2024
Hi Lesley,Thank you for choosing Sandman Signature Hotel. I am pleased that your stay went well and we have met your expectations

8/10 Good

Alice

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Georgina on 30 Jan 2024
Hi Alice,Thank you for the time in giving us your rating. It looks like we almost meet all your expectations. If you could let us know which we need to improve I will be very happy to hear from you.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful with directions and suggestions on what to do and where to go.
Stayed 2 nights in Jan 2024
Response from Georgina on 30 Jan 2024
Hi Stephen, Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that it appears that we have met all your expectations. Until your next visit, :)

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Manor Royal
Friendly staff , handy location for work. GM Georgina most helpful. Good value for money
Stayed 2 nights in Jan 2024
Response from reception team on 23 Jan 2024
Dear Paul,Thank you for choosing sandman Signature London Gatwick Hotel. I am pleased to know that we have met your expectations and you find Georgina helpful

4/10 Poor

claire

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Miserable staff and property looking really tired.
Stayed 2 nights in Jan 2024
Response from Guest Service agent on 21 Jan 2024
Dear Claire,I would like to apologize for the inconvenience you experience during your stay with us. I am keen to hear more of your experience so if you could give us more details by contacting our Guest Service Manager. We will be looking forward to hearing from you.

8/10 Good

Valeri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Guest Service agent on 12 Jan 2024
Hello Valeri, thank you for your time and review we are pleased to hear your stay with us was pleasant and that we exceeded your expectations, we hope to welcome you back to the hotel in the future kind regards reception.

8/10 Good

Detty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
2nd stay
This was our second stay- we loved it when we stayed for a wedding last month we decided to come for a weekend. Lovely rooms, nice food for dinner
Stayed 2 nights in Jan 2024
Response from Guest Service agent on 12 Jan 2024
Hello Detty, thank you for your time and for giving us a 10 star rating we are delighted to hear your stay with us was pleasant and that we exceeded your expectations, we hope to welcome you back to the sandman very soon kind regards reception.

4/10 Poor

Adam

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Guest Service agent on 12 Jan 2024
Hello Adam, thank you for your time and review it appears we didn't meet your expectations on your recent visit with us, we hope this does not affect you returning to the sandman in the futurekind regards reception.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Guest Service agent on 12 Jan 2024
Hello Mary, thank you for your time and review we are delighted to hear we met your expectations on your recent stay with us, and we hope to welcome you back to the sandman in the futurekind regards reception.

10/10 Excellent

Dimitrios

Stayed 1 night in Jan 2024
Response from Guest Service agent on 12 Jan 2024
Hello Dimitrios, thank you for your time and for giving us a 10 star rating we are delighted to hear your stay with us was pleasant and that we met your expectations we hope to welcome you back to the hotel soonkind regards reception.

10/10 Excellent

Trevor

Stayed 1 night in Jan 2024
Response from Guest Service agent on 12 Jan 2024
Hello Trevor, thank you for your time and review, it appears we didn't exceed your expectations when you visited us, we hope this does not effect you returning to the sandman in the futurekid regards reception

10/10 Excellent

Janice

Stayed 1 night in Jan 2024
Response from Guest Service agent on 12 Jan 2024
Hello Janice, thank you for your time and review, we are delighted to hear we exceeded your expectations and we hope to welcome you back soon to the hotelkind regards reception team

6/10 Okay

Emma

Travelled with family and small children
Liked: Cleanliness, staff & service
The pool was shut during our time from check in to check out. We could have gone to the travel lodge instead. Room was clean bed was comfy
Stayed 1 night in Dec 2023
Response from Guest Service Manager on 6 Jan 2024
Hi Emma,Thjank you for your rating. I am please you find the room clean and bed comfortable for you liking.

4/10 Poor

Rebecca

Business traveller
Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Georgina on 1 Jan 2024
Hi Rebecca,It looks like we have not met your expectations. I wish to know what areas you believe we need to improve. I am happy to hear from you again :)

8/10 Good

Ronn James

Stayed 2 nights in Dec 2023
Response from Guest Service Manager on 27 Dec 2023
Hi Ronn,Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that somehow we managed to meet some of your expectations. I apologized for the shortcomings. If you can let us know where to improve I am looking forward to your reply.

10/10 Excellent

Asenaca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Georgina on 23 Dec 2023
Hi Asenaca,Thank you for choosing Sandman Signature London Gatwick Hotel. I appreciate you had given us a 10 star rating which appears to me that we have met your expectations. I am looking forward to welcome you back soon :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, comfortable and convenient hotel
We had a lovely overnight stay. it is particularly helpful that there is a fridge and microwave in the spacious room. We could have done with a bit more light where the microwave was. The bathroom became very steamed up after we all had showers as the extractor did not seem to be very efficient and there was a huge amount of condensation on the inside of the windows in the morning but these were minor issues compared to the convenience and comfort of the room. The staff were friendly and helpful.
Stayed 1 night in Dec 2023
Response from Guest Service Manager on 22 Dec 2023
Hi,Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that despite our shortcomings you have evaluated our services great. However, the minor issues you mentioned is being dealt. I will be looking forward to welcome you back again. Many thanks

10/10 Excellent

Lewis

Stayed 1 night in Dec 2023
Response from Georgina on 23 Dec 2023
Hi Lewis,Thank you for choosing Sandman Signature London Gatwick Hotel. I appreciate you had given us a 10 star rating which appears to me that we have met your expectations. I am looking forward to welcome you back soon :)

2/10 Terrible

Jennifer

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No safety grab bars in the shower. Very slippery. Noisy motor noise above the room. Dining area and bar close far too early for travelers. No airport shuttle, taxi was £26 each way to Gatwick. Notv recommended, I would not stay here again.
Stayed 1 night in Dec 2023
Response from Georgina on 22 Dec 2023
Good evening Jennifer,I am sorry to hear that we did not meet your expectations. I wish we would have known these on the day of your stay as I believe the reception team will be able to help.

8/10 Good

Moira

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Guest Service Manager on 16 Dec 2023
Hi Moira, Thank you for choosing Sandman Signature London Gatwick Hotel. Thank you also for giving us 8/10 rating. It looks like we have met most of your expectations. I will be looking forward to welcome you back in the hotel soon :)

10/10 Excellent

Simran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Georgina on 17 Dec 2023
Hi Simran,Thank you for choosing Sandman Signature London Gatwick Hotel. It appears on your rating that we have met your expectations. I am pleased that you had a great stay. I hope to have you back very soon.

8/10 Good

Ioannis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and great value hotel. You need a car to go around as the hotel is located outside the town centre. The only complaint I have is the breakfast. It was extremely basic and everything was not fresh or tasty. Probably the worst breakfast I've had in a hotel
Stayed 1 night in Nov 2023
Response from Guest Service Manager on 15 Dec 2023
Dear Ioannis,Thank you for choosing Sandman Signature London Gatwick Hotel. I am somehow pleased that you find convenience with the services we have provided. However, your comment about the food alarms me that I will speak to the team with regards to this, I hope the latter will not hinder you from coming back to us in the future.

4/10 Poor

Ahfia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and stale smelling
Stayed 1 night in Dec 2023
Response from Guest Service Manager on 15 Dec 2023
Dear Ahfia,Thank you for choosing Sandman Signature London Gatwick Hotel. It looks like from the rating that we almost meet your expectations. I will be very happy to hear that missing point if you can. I will be looking forward to see you again :)

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
My family booked 3 rooms for an overnight stay. We were delighted with the rooms which were large and very comfortable. The in house breakfast was excellent value as it was included in the room price. Possibly my favourite part though was a lovely swim in the pool. I would highly recommend this hotel
Stayed 1 night in Dec 2023
Response from reception on 13 Dec 2023
Hi Bernadette, thank you for your time and feedback we are delighted that your stay was pleasant and we was able to exceed your expectations. we hope to welcome you back to the hotel in the future kind regards reception team.

8/10 Good

Derek

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from reception on 13 Dec 2023
Hi Derek thankyou for your time and review we sincerely apologise that your stay wasn't the best and we hope that this doesn't effect you coming back to the hotel in the future kind regards reception