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Reviews of The Southern Hotel

3.5 out of 5
The Southern Hotel
428 E. Boston St, Covington, LA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 304 out of 359 reviews" "
Rating 8 - Good. 40 out of 359 reviews" "
Rating 6 - Okay. 10 out of 359 reviews" "
Rating 4 - Poor. 3 out of 359 reviews" "
Rating 2 - Terrible. 2 out of 359 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Darla

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hotel! It was charming and comfortable and beautiful. What a treat to stay there.
Stayed 2 nights in Apr 2024
Response from Gayle on 7 May 2024
Thank you Darla, we look forward to your next visit!

10/10 Excellent

James, New Iberia

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is beautiful. The rooms are very well planned. Parking can be tough.
Stayed 1 night in Apr 2024
Response from Sarah Sharp, Front Office Manager on 3 May 2024
Hi James! Thanks for leaving a review. I'm glad to hear you enjoyed your stay. My apologies about parking!

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice hotel. Cool front bar and good food/drinks. Quite/ Slept well. Great experience overall.
Stayed 1 night in Mar 2024
Response from Gayle on 24 Mar 2024
Thank you so much for your review, come back and see us again soon!

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in Mar 2024
Response from Gayle on 16 Mar 2024
I'm so glad you enjoyed your stay and look forward to your next visit!

10/10 Excellent

Gerri

Beautiful property.
Stayed 1 night in Mar 2024
Response from Gayle on 16 Mar 2024
I'm so glad you enjoyed your stay and look forward to your next visit!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Such a charming hotel! Would definitely stay again.
Stayed 1 night in Mar 2024
Response from Gayle on 16 Mar 2024
I'm so glad you enjoyed your stay and look forward to your next visit!

10/10 Excellent

Jordan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Feb 2024
Response from Gayle on 16 Mar 2024
Thank you so much for your response!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gayle on 16 Mar 2024
I'm so glad you enjoyed your stay and look forward to your next visit!

8/10 Good

Patricia, Ruston

Stayed 1 night in Feb 2024
Response from Gayle on 21 Mar 2024
Thank you for your response! We look forward to your next visit.

8/10 Good

Zach

Stayed 2 nights in Jan 2024
Response from Gayle on 9 Feb 2024
Thank you for the review, we'd love for it to be a 10, let us know if there is anything we could do to improve.

10/10 Excellent

Patricia

Stayed 1 night in Feb 2024
Response from Anna on 20 Mar 2024
Thanks for your review Patricia! We hope to see you again soon.

10/10 Excellent

Michele, LAFAYETTE

Stayed 1 night in Jan 2024
Response from Gayle on 16 Mar 2024
I'm so glad you enjoyed your stay and look forward to your next visit!

10/10 Excellent

April

Stayed 1 night in Jan 2024
Response from Gayle on 9 Feb 2024
Thank you, come back and visit soon!

8/10 Good

patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Gayle on 9 Feb 2024
Thank you, come back and visit soon!

10/10 Excellent

russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here many times and have never been disappointed if you want to just sit back and relax and forget about the rest of the world for a little while this is the place. Please say hello to Tara., she is the best, and she will take care of you just like she does everyone who visits the southern hotel.
Stayed 1 night in Jan 2024
Response from Gayle on 9 Feb 2024
Thank you, that is awesome to hear! We look forward to welcoming you on your next visit.

10/10 Excellent

Ludwick

Stayed 1 night in Nov 2023
Response from Sarah Sharp, Front Office Manager on 2 Jan 2024
Thank you, Ludwick, for giving us 5 out of 5! It's always a pleasure to have you stay with us.

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and conveniently located to dining and shopping.
Stayed 1 night in Nov 2023
Response from Gayle on 25 Nov 2023
Thanks Jackie! We look forward to your next visit.

10/10 Excellent

Tiger

Stayed 1 night in Nov 2023
Response from Sarah Sharp, Front Office Manager on 2 Jan 2024
Thanks for the great review, Tiger!

8/10 Good

Julie

Stayed 1 night in Nov 2023
Response from Sarah Sharp, Front Office Manager on 2 Jan 2024
Thank you, Julie, for taking the time to provide us with feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Southern Hotel
The Southern Hotel is the place to stay. Its atmosphere, staff, food and rooms are always the best.
Stayed 4 nights in Oct 2023
Response from Gayle on 16 Oct 2023
We are so happy that you enjoyed your stay and are looking forward to your next visit.

8/10 Good

Carla, Daniel Island

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The bed was comfortable and the bar staff was wonderful. We had no view, the bottom part of the window had a covering. The bathroom had zero storage or shelves and was tiny. No mini fridge or coffee maker. On checkout, the front desk required ID to get our receipt printed. I’ve never been asked for ID at any hotel on checkout. This caused another trip back to my car to get ID, which was inconvenient since the parking lot is no where near the front desk.
Stayed 2 nights in Oct 2023
Response from Gayle on 16 Oct 2023
Thank you for taking the time to respond, we apologize for any inconvenience and would love to host you on your next trip to Covington.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 2 nights in Oct 2023
Response from Gayle on 7 Oct 2023
We are so happy you enjoyed your stay and we are looking forward to hosting you again!

10/10 Excellent

Zac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Anna on 5 Oct 2023
Zac, Thanks for your review! We appreciate your feedback.

8/10 Good

Cosby

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sarah Sharp, Front Office Manager on 4 Oct 2023
Hi Cosby! Thank you for taking the time to leave us your feedback. We appreciate it!

10/10 Excellent

Lou Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and comfortable!
Relaxing and comfortable! Just a one night stay but have no complaints. Bed was very comfortable and air conditioner was very good. Walking distance to restaurants and lobby bar had fantastic drinks. Just a great place to stay.
Stayed 1 night in Sep 2023
Response from Anna on 29 Sept 2023
Lou Anne, we are delighted to hear that you enjoyed your stay, it was a pleasure to host you. Great photo!

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful done renovations of the building! Rooms are comfortable, bathrooms are really nice( water could be a little hotter)! Courtyard and pool are a wonderful place to unwind from the day!
Stayed 1 night in Sep 2023
Response from Gayle on 27 Sept 2023
Thank you so much for the review! We look forward to hosting you again!

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for Covington
Perfectly lovely. Liked the outdoor spaces as well as inn. Everyone I dealt with was excellent.
Stayed 1 night in Sep 2023
Response from Tara Gautreaux on 24 Sept 2023
Hello Jeff , Thank you so much for the review! We are so glad that you enjoyed your stay with us. Please come back and visit us soon.Best,Tara Gautreaux -concierge

10/10 Excellent

William, Brookhaven

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately the Thursday evening piano music was replaced by singer with loudly prerecorded accompaniment music. ☹️☹️☹️ Hope they bring back the piano guy!
Stayed 1 night in Sep 2023
Response from Anna on 22 Sept 2023
Hi William,Sorry for the disappointment! We do still have live piano music on Wednesdays and Fridays from 5-7 pm if you'd like to come back and enjoy.

10/10 Excellent

Eric

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Gayle on 19 Sept 2023
Thank you for letting us host you!

6/10 Okay

Laurie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This hotel had a loud wedding going on when we checked in. We had no idea that an event was going right in lobby area. It was extremely noisy. Then, we couldn't find anywhere to park because guests of the wedding were parked everywhere. The unfriendly staff at check in put us right in a room above the lobby area where the noise was. So rude. Finally, the restaurant. When we walked in to ask for a table, after standing there like dummies about 5 mins, a rude waitress said to us in a unpleasant tone, just a minute. Then, after another 5 mins, a friendly waitress finally took us to our table. The older waitress with long brown hair in a pony tail, kind of short, very rude to us for some reason. We won't stay there again and recommend anyone who is interested, ask if there is an event. If there is, maybe ask for a room AWAY from the lobby
Stayed 1 night in Sep 2023
Response from Gayle on 30 Oct 2023
Hello Laurie, Thank you for taking time to respond to this review. We will use your feedback to encourage our staff with the positives and improve in the areas that need attention.

10/10 Excellent

Cythia

Stayed 1 night in Sep 2023
Response from Gayle on 19 Sept 2023
We are very happy that you enjoyed your stay!

10/10 Excellent

Leanna

Stayed 2 nights in Sep 2023
Response from Gayle on 27 Sept 2023
Thank you! Please come back soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Gayle on 4 Sept 2023
Thank you John, we appreciate your response!

10/10 Excellent

IVONNE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and perfect location !
Love the location! The hotel is charming and very comfortable. Will definitely come back !
Stayed 2 nights in Aug 2023
Response from Gayle on 1 Sept 2023
Hello Ivonne, it's wonderful to hear that you had a great experience at our hotel, we are looking forward to your next visit!

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Aug 2023
Response from Gayle on 27 Aug 2023
Thank you so much for your response, I am glad you enjoyed your visit.

10/10 Excellent

Stephen

Stayed 1 night in Aug 2023
Response from Gayle on 19 Sept 2023
Thank you for your response!

6/10 Okay

Jacob

Stayed 1 night in Aug 2023
Response from Gayle on 19 Sept 2023
Thank you for taking time to respond!

10/10 Excellent

Haley

Stayed 1 night in Aug 2023
Response from Gayle on 19 Sept 2023
Thank you for letting us host you!

10/10 Excellent

Mackenzie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This place is amazing. Super cute and such sweet staff. The restaurant is amazing for all meals throughout the day and the bar is perfect to end the night. Will definitely be coming back!
Stayed 2 nights in Aug 2023
Response from Gayle on 18 Aug 2023
We are so happy you enjoyed your stay and look forward to your next visit!

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great hotel. The hotel, rooms, bar & restaurant are all top notch. We will be visiting again.
Stayed 1 night in Aug 2023
Response from Gayle on 15 Aug 2023
Thank you Tammy, we will be looking forward to your next visit!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect southern charm property.
Stayed 1 night in Aug 2023
Response from Gayle on 13 Aug 2023
Thank you for your response!

8/10 Good

Ludwick

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Gayle on 13 Aug 2023
Thank you for your response!

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Great stay at this beautiful location. Room was clean and comfortable. The hotel was within walking distance of several restaurants.
Stayed 1 night in Aug 2023
Response from Gayle on 11 Aug 2023
Thank you for the review!

10/10 Excellent

Jason

Stayed 1 night in Aug 2023
Response from Gayle on 11 Aug 2023
Thank you for your response!

10/10 Excellent

Krista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this building is so beautiful and the food is amazing
Stayed 1 night in Aug 2023
Response from Gayle on 8 Aug 2023
Thank you, we are so glad you enjoyed your stay!

8/10 Good

Claudine

Stayed 1 night in Aug 2023
Response from Gayle on 28 Aug 2023
Thank you Claudine for the review! We look forward to your next visit!

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Gayle on 11 Aug 2023
Thank you for your response!

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Great hotel. We always enjoy our stay. I wish Hotel could provide a receipt when we check out. They refer you to the 3rd party that did your booking.
Stayed 4 nights in Jun 2023
Response from Gayle on 9 Jul 2023
We understand your frustration, the third party has the information that we do not have to print an invoice.Warm regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, felt like home, everyone was nice and welcoming.
Stayed 4 nights in Jun 2023
Response from Gayle on 4 Jul 2023
Thank you for the review!

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Southern Hotel has been consistently great. no complaints.
Stayed 1 night in Jun 2023
Response from Sarah Sharp, Reception-Concierge Manager on 28 Jun 2023
Hi Jay! Thank you for the review.