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Reviews of Comfort Suites Columbia Northeast - Fort Jackson

2.5 out of 5
Comfort Suites Columbia Northeast - Fort Jackson
1540 Daulton Drive, Columbia, SC

Reviews

8.0

Very good

Rating 10 - Excellent. 390 out of 998 reviews" "
Rating 8 - Good. 336 out of 998 reviews" "
Rating 6 - Okay. 136 out of 998 reviews" "
Rating 4 - Poor. 75 out of 998 reviews" "
Rating 2 - Terrible. 61 out of 998 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

jessica

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
I had an easy and fast check in, staff was friendly. I loved how spacious the rooms are, water pressure in bathroom was good and the beds were very comfortable. I did have issues with items in the room (microwave not working- tv disconnected from internet often - phone cable was not working) I think rooms need to be updated, also the room and hallway were dirty and some things were hazardous for small children. (Wall outlets are visible my 18 month old kept trying to disconnect lamp and wall outlet was loose)
Stayed 3 nights in Apr 2024
Response from Gloria on 28 Apr 2024
Thank you for your feedback. We will address the issues that you had at the property.Mgmt

10/10 Excellent

Tim

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really friendly staff. The night receptionist was pleasant and made us feel welcome every time we came back to the hotel.
Stayed 3 nights in Apr 2024
Response from Gloria on 12 Apr 2024
Thank you for your feedback. Please come see us again when you are in the area.Mgmt

4/10 Poor

Cheryll

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
When I arrived customer service was great, because my family and I rented 3 rooms. but after I went to my room that’s when the disaster begins. .1 bathroom shower was dirty with a brown color and hair in the tub. I went back to the front desk to report it ,and the young man that was working at the reception desk told me that’s how the tub is . 2. The tissue holder was broken 3. Phones does so in bedrooms 4. There was a loud noise coming from the AC unit. So I went back to the front desk to report it. And that’s when I got a room change. 5. All floors smell like mariguana. 6. I was surprised on the morning of my check out around after 8:00 Am there was a knocking on my door, and although I had the do not disturb sign on my door, the front desk receptionist went above my request to disturb me.when I answered the door. She states that she was just checking to see if I already checked out because some rooms along with mine was showing that we were check out which is unacceptable, because check out time is at 11:00Am. This hotel was not up to my standards but because it was paid for I just go with the flow. I think I should be compensated for all the uncomfortable accommodation.
Stayed 3 nights in Apr 2024
Response from Gloria on 6 Apr 2024
Thank you for your feedback. We will address the issues you had at the property.Mgmt

6/10 Okay

Athena Angelie

Stayed 2 nights in Apr 2024
Response from Gloria on 6 Apr 2024
Thank you for your feedback.Mgmt

8/10 Good

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly. Breakfast was so so.a lot of trucker drivers and noise in the middle of night. Otherwise it was pretty decent.
Stayed 1 night in Mar 2024
Response from Gloria on 27 Mar 2024
Thank you for your feedback.Mgmt

10/10 Excellent

Nicole, Greenville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Mar 2024
Response from Gloria on 24 Mar 2024
Thank you for your kind feedback. Please come see us again when you are in the area.Thank you,Mgmt

8/10 Good

Tiffany, Columbia

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Gloria on 22 Mar 2024
Thank you for your feedback.Mgmt

10/10 Excellent

Tanner

Stayed 3 nights in Mar 2024
Response from Gloria on 17 Mar 2024
Thank you for your feedback.Mgmt

8/10 Good

Pearlie

Stayed 4 nights in Mar 2024
Response from Gloria on 5 Apr 2024
Thank you for your feedback.Mgmt

8/10 Good

David

Liked: Cleanliness, staff & service
Easily accessable
Stayed 1 night in Mar 2024
Response from Gloria on 17 Mar 2024
Thank you for your feedback.Mgmt

2/10 Terrible

Tania

Stayed 1 night in Mar 2024
Response from Gloria on 1 Apr 2024
Thank you for your feedback.Mgmt

10/10 Excellent

Prisilla

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Gloria on 10 Mar 2024
Thank you for your feedback.Mgmt

6/10 Okay

Nathaniel

Travelled with family
Liked: Cleanliness, staff & service
Everyone on staff was respectful most extended into kindness and friendliness. The first room we were given had a broken door. We were moved to another room. It had a spill on the floor that had been missed in cleaning, as everything else was clean. The sheets were polyester and not comfortable, I do expect better quality at that price point. The breakfast was good and a nice variety. I didn't love that they served nut waffles as I'm allergic. It's a bit scary TBH. All in all it was a decent stay. Oh and there were loud people blasting tv until 3:30am!
Stayed 1 night in Feb 2024
Response from Gloria on 8 Mar 2024
Thank you for your feedback,Mgmt

6/10 Okay

Cynthia

Had a rough start checking in, room key didn't work and had to go back downstairs and get the key redone. Went back to the room and when I opened the door the room was already occupied. Went back downstairs and reported that the room was occupied and was given another room. The room was fine once I got checked-in and the sound proofing was good in between the rooms. The hallways and outside the hotel constantly smelt like the smoke from the guests but I know they can't control that.
Stayed 2 nights in Feb 2024
Response from Gloria on 1 Mar 2024
Thank you for your feedback. We will address the issues that you had during the stay. Your feedback is very important to us.

6/10 Okay

Hannah

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Breakfast was very limited and not well managed. Our room was clean but overall the hotel seemed a bit run down and not well kept. Wouldn’t choose to stay here again.
Stayed 1 night in Feb 2024
Response from Gloria on 22 Feb 2024
Thank you for your feedback.Mgmt

2/10 Terrible

La Tonya, Camden

Disliked: Cleanliness, amenities, property conditions & facilities
I could not check into the hotel at 3pm. They were still cleaning and I had an event to get ready for. I had to get ready in the restroom of my event. This was not acceptable.
Stayed 1 night in Feb 2024
Response from Gloria on 21 Feb 2024
We do apologize for the inconvience. There was a system update nationwide for Choice.Mgmt

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Few strange people milling around outside & just sitting in cars in lot. Tv cable system is ridiculous had to change rooms just to see Super Bowl. Breakfast was clean but less than appealing.
Stayed 1 night in Feb 2024
Response from Gloria on 19 Feb 2024
Thank you for your feedback.Mgmt

6/10 Okay

lowell

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
n/a
Stayed 2 nights in Feb 2024
Response from Gloria on 13 Feb 2024
Thank you for your feedback.Mgmt

8/10 Good

Evelin

Travelled with family and small children
Liked: Amenities
The room was clean, but there was ants all over the bathroom
Stayed 1 night in Jan 2024
Response from Gloria on 29 Jan 2024
Thank you for your feedback. Our property has address this issue right away. We apologize for any inconvience this may have caused.Mgmt

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The fire. Alarm was missing in our room. The complimentary breakfast was horrible. The rooms are nice, clean and bright. Staff are disengaged and do the bare minimum to greet customers. They act like they don’t want to be there.
Stayed 1 night in Jan 2024
Response from Gloria on 16 Jan 2024
Thank you for your feedback. we use your feedback to constantly improve our property. We typically get compliments on our breakfast considering it is hot consisting of scrambled eggs, bacon or sausage, waffles, fresh fruit, assortments of danishes, bagels, muffins, and several other items to meet all guest taste. However we will address your concerns.Mgmt

10/10 Excellent

Synovia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
My family and I were well accommodated during our stay. During check in were greeted by a friendly smile and welcoming attitude. There was issue with bed linens and towels, but everything was fixed straight away
Stayed 1 night in Dec 2023
Response from Gloria on 5 Jan 2024
Thank you for your feedback. We are pleased that the issues were fixed right away. We strive to ensure our guest are happy.Mgmt

4/10 Poor

Michelle

Stayed 1 night in Dec 2023
Response from Gloria on 25 Jan 2024
Thank you for the feedback.Mgmt

2/10 Terrible

Janelle

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Gloria on 31 Jan 2024
tThank you for your feedback.Mgmt

2/10 Terrible

Rickey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Gloria on 29 Nov 2023
Thank you for the feedback. Please feel free to call the property to address your concerns.Mgmt

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Gloria on 10 Nov 2023
Thank you for your feedback.Mgmt

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay.
Friendly staff and nice room for our overnight stay.
Stayed 1 night in Oct 2023
Response from Gloria on 31 Oct 2023
Thank you for the kind feedback. Please come stay again when you are in the area.Mgmt

6/10 Okay

Kevin

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Gloria on 31 Oct 2023
Thank you for the kind feedback. Please come stay again when you are in the area.Mgmt

10/10 Excellent

Wilma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room had two gueen size beds. The mattress on my bed needed to be replaced. Everything else was good.
Stayed 2 nights in Oct 2023
Response from Gloria on 31 Oct 2023
Thank you for the kind feedback. Please come stay again when you are in the area.Mgmt

10/10 Excellent

Beatrice

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing, accommodating and it feels like home. Would definitely recommend and will book another stay here in a heartbeat
Stayed 7 nights in Oct 2023
Response from Gloria on 21 Oct 2023
Thank you for the wonderful feedback. I will share this with our staff. Please come see us again when you are in the area.Mgmt

8/10 Good

Robby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Gloria on 18 Sept 2023
Thank you for the feedback.Mgmt

2/10 Terrible

Chris

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsafe dirty marijuana odor thru out 3rd floor because some random person break in to our room on first floor after midnight door initially looked damaged but when asked lady at desk said it was normal used tear but clearly that wasn’t the case it was more to it but we left same morning 5 AM
Stayed 1 night in Aug 2023
Response from Gloria on 28 Aug 2023
Thank you for your feedback. This is not normal for our property, and we will address the issue. Please feel free to contact the property to speak to me directly. Mgmt

4/10 Poor

Shirley

Travelled with family
Disliked: Property conditions & facilities
Not the best.
My biggest issue was the roach that crawled into my coffee cup. checking in was not easy either. I asked for a room rate that I had seen when checking for hotels in the area. They refused to honor it and said that I could only get that rate if I booked online. so I had to get online and book the room instead of going to bed at 10 pm.
Stayed 2 nights in Aug 2023
Response from Gloria on 18 Sept 2023
Thank you for the feedback. We apologize for any inconvience. Mgmt

6/10 Okay

Lavaniel

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Five out of Ten
Front desk was friendly. Although I thought the interaction was going South for a minute because there were two attendants and one was helping another customer, and I was standing there waiting for the second attendant to tend to me. After about 20 seconds of being ignored, the attendant finally acknowledged me. Room was decent. We were disappointed because we asked for service on the second day and didn't receive it. They did go in the room only to leave towels tho. Bed wasn't made, trash not removed, nothing. One of the wash cloths was torn. Very tacky. The bed was low to the floor. It was lower than a normal dinner chair. Luckily, we're active people and it presented no issue for us, but might be problematic for older or less mobile people. The room walls are thin. I could hear conversations from the hallway and also from my room. Floors are also noisy. Sounded like the room above us was doing major renovation. But room was spacious. I could probably give a 5 out of 10 for this one.
Stayed 3 nights in Aug 2023
Response from Gloria on 13 Aug 2023
Thank you for your feedback.Mgmt

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Gloria on 11 Aug 2023
Thank you for the feedback.Mgmt

8/10 Good

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The beds were very comfortable
Stayed 2 nights in Aug 2023
Response from Gloria on 11 Aug 2023
Thank you for the feedback.Mgmt

10/10 Excellent

Clemint L Carr

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanest hotel, we have stayed at in a very long time. Staff was very courteous and nice and accommodating. The bed was extremely comfortable. Located in a very nice area with lots of restaurants and shopping. I would definitely stay there again, and again, and again.
Response from Gloria on 26 Jun 2023
Thank you for the feedback. I will share this feed back with our staff.Mgmt

10/10 Excellent

daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, good staff, clean rooms
Stayed 1 night in Jun 2023
Response from Gloria on 15 Jun 2023
Thank you for your kind feedback. I will share this with our staff. Please come again on your next visit to Columbia.Thank you,Mgmt

6/10 Okay

Edward and Joyce

Stayed 3 nights in May 2023
Response from Gloria on 25 Jun 2023
Thank you for your feedback.Mgmt

10/10 Excellent

Linda

Front desk staff were super friendly and helpful. Room was clean and comfortable. Great place.
Stayed 1 night in Jun 2023
Response from Gloria on 5 Jun 2023
Thank you for the positive feedback. We will share this with our staff. Come back and visit when you are in the area.Mgmt

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything that took place except i was scared from one of rhe alarms that went off in the middle of the night. Overall it was great i will definitely come and stay again the staff was wonderful and respectful to the guests as well.
Stayed 2 nights in May 2023
Response from Gloria on 26 May 2023
Your feedback is very important to us. We apologize about the inconvience of the alarm. I will share your review with our staff. They will love to hear the positive feedback. Please use our property for your future visits in Columbia.

6/10 Okay

Sofia

Liked: Cleanliness, property conditions & facilities, room comfort
They charged my card HOURS before the check in time even though i asked to pay in property. When i asked for a refund so i could pay cash they told me it could take upto 12 days. The room card worked only one time at a time, we had to ask to get it fixed every time we wanted to enter the room. They didn’t tell us they wouldn’t clean for 3 days unless we ask for it and after that they entered the room several times to clean even though we didn’t ask for it. Breakfast was below expectations.
Stayed 7 nights in Apr 2023
Response from Gloria on 14 Apr 2023
Thank you for your feedback.Mgmt

6/10 Okay

Pablo

Travelled with family
Liked: Cleanliness, room comfort
Decent stay
Stayed 3 nights in Apr 2023
Response from Gloria on 1 May 2023
Thank you for the feedxback.Mgmt

2/10 Terrible

Bradley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room had a terrible chemical smell, caused our eyes to water and throat to burn. Staff were helpful but could not fix the issue, and another room had the same issue. We felt sick after staying here, not recommended at all.
Response from David on 23 Feb 2023
Thank you for your feedback.Kind regards,Mgmt & Staff

8/10 Good

Debbie

Stayed 3 nights in Sep 2022
Response from david on 23 Feb 2023
Thank you for staying with us.Kind regards,Mgmt & Staff

10/10 Excellent

Jennifer

Stayed 2 nights in Nov 2022

10/10 Excellent

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. Only downside is that the website didn’t mention a deposit, so I paid online in advance only to find a printed sign on the desk as I walk in that there’s a 150$ deposit. Not a huge deal, but it would be nice to know in advance on the website when booking.
Stayed 1 night in Dec 2022

6/10 Okay

Coe

Stayed 3 nights in Nov 2022

2/10 Terrible

George

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

8/10 Good

Terika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was able to stay here over the thanksgiving break. When we checked in there were no doubles available which it was the type of room we booked, but they were able to accommodate us to making our reservation work with no additional charge or changes needed on our end.
Stayed 1 night in Nov 2022

10/10 Excellent

Rammsis

Stayed 2 nights in Nov 2022