In-room safe, desk, laptop workspace, iron/ironing board

Reviews of Comfort Suites Columbia at Harbison

2.5 out of 5
Comfort Suites Columbia at Harbison
750 Saturn Pkwy, Columbia, SC

Reviews

8.2

Very good

Rating 10 - Excellent. 429 out of 1001 reviews" "
Rating 8 - Good. 332 out of 1001 reviews" "
Rating 6 - Okay. 130 out of 1001 reviews" "
Rating 4 - Poor. 53 out of 1001 reviews" "
Rating 2 - Terrible. 57 out of 1001 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 3 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Anthony, We apologize for the inconveniences you encountered during your stay. We value your feedback and will address your concerns with our team for improvement. Thank you for sharing your experience with us.

6/10 Okay

Alexandra, Atlanta

Travelled with partner
Liked: Staff & service
Staff was very friendly and amenable. Room could do with a good general cleaning. There are a lot of little details that weren’t cleaned like the corners behind the bathroom door, the door frame of the bathroom had dirt stains that should have been wiped away, the bathroom floor had stains, my night stand by the bed had juice or soda stains and so on.
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Alexandra, Thank you for taking the time to provide your feedback. We appreciate your kind words about our staff. We have noted your cleanliness concerns and will ensure they are addressed with the housekeeping team for improvement. Your comments are valuable as they help us enhance the quality of our services for all future guests.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. I needed assistance,the remote for the TV. when I shared concern, staff promptly provided instructions and assistance.☺
Stayed 2 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello Angela,We are delighted to hear that our staff could assist you promptly during your stay. Our team prides itself on providing excellent service to all our guests. Should you need any help in the future, do not hesitate to reach out to us.

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in took over 30 mins.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Jennifer, We apologize for any inconvenience caused during check-in. Your feedback is valuable for us to improve our services and ensure a smoother experience for all guests in the future. Should you have any further concerns, please feel free to contact our management team directly.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and very responsive. The breakfast was excellent.
Stayed 2 nights in Apr 2024
Response from Manager on 14 Apr 2024
Hello Michael,We appreciate your feedback on the helpful staff and excellent breakfast. Your satisfaction is important to us, and we are delighted to hear that you enjoyed your stay. Thank you for choosing our hotel; we look forward to welcoming you back in the future.

10/10 Excellent

Tom

Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Tom,We are thrilled to hear that you enjoyed your stay with us! We look forward to welcoming you back soon for another fantastic experience.

6/10 Okay

Cynthia

Stayed 1 night in Mar 2024
Response from Manager on 25 Apr 2024
Hello Cynthia, We appreciate you choosing our hotel for your stay and hope you had a pleasant experience overall. If you have any feedback you'd like to share with us, please don't hesitate to reach out so we can address any issues you may have encountered.

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely everything at this hotel was wonderful! Great, clean room! Our family will definitely stay here, again!
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Sara,We are thrilled to hear that you had a wonderful experience at our hotel and enjoyed our clean rooms. We truly appreciate your feedback and look forward to welcoming you and your family back again in the future.

8/10 Good

Cynthia

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
I liked location. The room should have be cleaner. The freezer portion needed to be thawed.
Stayed 1 night in Mar 2024
Response from Manager on 7 Apr 2024
Hello Cynthia,We appreciate your feedback concerning the location of the hotel. Your comments regarding the cleanliness of the room and the freezer portion have been duly noted and will be shared with our housekeeping team for their review and improvement. Thank you for bringing this to our attention.

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is in a great location. literally next to wal-mart and you can just simply walk there. The staff was friendly and very helpful, we needed quarters to do some laundry and the lady at the front desk was kind enough to give us change. The breakfast options were good. They have a strawberry infused water with vitamins, it was really good. I highly recommend trying that one if you stay there and if its still provided at breakfast. The rooms were good, but our sheets felt a bit rough, like little tiny sections were stuck on them. It seems like they were washed with towels or other clothing items. Overall, it was ok, we didn't use the gym this time, but it was quite small.
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Monica,We appreciate your kind words about our convenient location, friendly staff, and breakfast options, including the strawberry infused water. Your feedback on the sheets will be shared with our housekeeping team for review. We're glad to hear you had an overall good stay and hope you choose to utilize our gym on your next visit.

4/10 Poor

Diana

Travelled with family
We were put in room106 which is directly across from the breakfast area. I don’t know why anyone would put someone in that room. We didn’t realize the amount of noise that would come from there from guests and staff. Sleeping was a hit and miss till 6 am and then forget it. We were not happy. The person at the desk when I checked in and same one on Saturday evening when I had to get new keys to get in the room was curt and not friendly. Her response to me when I asked for new keys was “I’m going to make you some but keep these away from your cell phone and credit cards”. I don’t think she was with us all day to know how we stored them. Needless to say not a great experience.
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Diana, We regret to hear about the inconveniences you encountered during your recent stay. It's valuable to receive feedback to improve our services. We'll address your concerns internally for further review. Thank you for bringing this to our attention, as we strive to ensure all guests have a pleasant stay.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Isa at the front desk was super nice and got my check in done quickly. My room was super clean and the place was quiet even though they were sold out. I will definitely book here again!
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Kathleen,We are delighted to hear that you had a positive experience with our front desk staff and enjoyed your clean and quiet room during your stay. We appreciate your kind words and look forward to welcoming you back in the future!

10/10 Excellent

Nkenge

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
The staff was great. Very friendly and all the places were easy to get to
Stayed 2 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Nkenge,We're thrilled to hear you enjoyed our friendly staff and convenient location during your stay. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar 2024
Hello Alan,We're delighted to hear you enjoyed your stay with us! We look forward to welcoming you back in the future for another memorable experience.

10/10 Excellent

Diana

Stayed 2 nights in Feb 2024
Response from Manager on 27 Mar 2024
Hello Diana,We are thrilled to hear you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back soon for another wonderful experience!

6/10 Okay

Saxton

Stayed 2 nights in Mar 2024
Response from Manager on 6 Mar 2024
Hello Saxton, We appreciate you choosing to stay with us. Feel free to contact us directly to share any feedback from your recent visit. We look forward to hearing from you and improving our services for future guests.

8/10 Good

Suzan

Travelled with family
This is a nice and very clean property. The pool is good and warm. It boasts of fine amenities and service.
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar 2024
Hello Suzan, We are delighted to hear that you enjoyed your stay with us! Our team works hard to ensure a comfortable and pleasant experience for all our guests. Should you have any future concerns or feedback, please feel free to contact our management team directly for further assistance.

8/10 Good

Paula

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed here 3 nights - room okay. Breakfast okay. Good value. Remember to tell them to clean your room otherwise they do not.
Stayed 3 nights in Feb 2024
Response from Manager on 29 Feb 2024
Hello Paula,Thank you for sharing your experience with us. We appreciate your feedback and will address the housekeeping issue with our team for improvement. We hope to welcome you back soon for an even better stay.

8/10 Good

Barbara

Travelled with partner
Front desk clerks were amazing, the hotel was very clean, breakfast was a typical hotel breakfast. One thing I took issue with was that the housekeeping staff did not speak English. I knew enough Spanish to get my point across but maybe she should have had someone helping where who did speak English. 2. The bathroom had hair shampoo and hair conditioner…. that would not be used as much for Black people and if you want to provide amenities like that, try body wash. That would work for everyone.
Stayed 3 nights in Feb 2024
Response from Manager on 29 Feb 2024
Hello Barbara, Thank you for sharing your feedback with us. We're pleased to hear you enjoyed the service from our front desk clerks and found the hotel clean. We value diversity and multiculturalism among our staff members. Our housekeeping team aims to provide excellent service to all guests. Your suggestion about the amenities in the bathroom is appreciated; we will consider this for future improvements.

8/10 Good

Andrea R

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was amazing minus the shower curtain missing, I did inform the front desk but it was never resolved. Overall I’d stay again and I highly recommend!! The lady at checkin was nice and very efficient at your job! I’m already planning my next stay!
Stayed 2 nights in Feb 2024
Response from Manager on 28 Feb 2024
Hello Andrea R, Thank you for your feedback. We are thrilled to hear you had an amazing stay and enjoyed the efficiency of our front desk staff. We value your recommendation and look forward to welcoming you back in the future.

8/10 Good

Brian, Hickory

Travelled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 2 nights in Feb 2024
Response from Manager on 28 Feb 2024
Hello Brian, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments will be shared with our team to ensure we continue to improve our services. Thank you for taking the time to review your stay with us.

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest places we’ve ever stayed!!
Stayed 2 nights in Feb 2024
Response from Manager on 23 Feb 2024
Hello Anita,We are delighted to hear that you enjoyed your stay with us! Your positive feedback is greatly appreciated. If you have any suggestions for how we can make your next visit even more enjoyable, please do not hesitate to reach out to us.

10/10 Excellent

Cheryl

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great breakfast the pool was awesome and warm for the kids and family the staff was helpful and friendly highly appreciated and recommended will definitely be back for next stay when in the area
Stayed 3 nights in Feb 2024
Response from Manager on 22 Feb 2024
Hello Cheryl,We are delighted to hear that you enjoyed our breakfast, pool, and friendly staff during your recent stay! Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to the area. Thank you for choosing our hotel for your family getaway!

10/10 Excellent

James, Charlottesville

Very clean. Good breakfast. Cameras and lights in the parking lot. I-26 sometimes noisy.
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello James,We appreciate your positive feedback on our cleanliness and breakfast offerings. Our parking lot security measures are in place for guest safety. We regret any inconvenience caused by external noise. We hope to welcome you back for another pleasant stay soon.

6/10 Okay

Darnell

Liked: Cleanliness
Very friendly staff. Off interstate, but quite peaceful. Conveniently placed for shopping.
Stayed 2 nights in Feb 2024
Response from Manager on 19 Feb 2024
Hello Darnell, We appreciate your kind words about our friendly staff and convenient location for shopping. We aim to provide a peaceful retreat for our guests despite being close to the interstate. Thank you for choosing to stay with us.

2/10 Terrible

Joseph, Manteo

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Never got to check in, might be the rudest front desk clerk I’ve ever experienced in over 45 years of business travel.
Stayed 2 nights in Feb 2024
Response from Manager on 14 Feb 2024
Hello Joseph, We apologize for the inconvenience caused during your check-in experience. We aim to provide excellent service to all our guests and we regret to hear that this was not your experience. We appreciate your feedback and will address this matter internally to ensure it does not happen again in the future.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 10 Feb 2024
Hello Jim,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience. If you have any further feedback or suggestions, please feel free to reach out to us. We hope to welcome you back in the future for another amazing stay.

4/10 Poor

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
I put in a room right next to the indoor pool and it was extremely loud and then whoever was in the room above me sounded like a herd of elephants. I finally called the front desk about the noise from upstairs and it quieted a little bit.
Stayed 3 nights in Feb 2024
Response from Manager on 9 Feb 2024
Hello Dwayne, We apologize for any inconvenience you experienced during your stay. Our team strives to ensure a comfortable and peaceful environment for all guests. We appreciate you bringing this matter to our attention and will address it with the appropriate departments. Thank you for your feedback.

2/10 Terrible

Hamashwar

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No good
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Hamashwar, We apologize if your experience did not meet your expectations. We appreciate your feedback and will use it to improve our services. Thank you for bringing this matter to our attention.

10/10 Excellent

Rockey

Stayed 2 nights in Jan 2024
Response from Manager on 25 Jan 2024
Hello Rockey,We are thrilled to hear that you had a fantastic experience during your stay! It was a pleasure to have you as our guest. If you have any further comments or feedback, please don't hesitate to reach out to us. We hope to welcome you back in the near future for another outstanding stay.

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello Catherine,Thank you for choosing to stay with us! We're delighted to hear that you had a fantastic experience during your recent stay. It was a pleasure serving you, and we hope to welcome you back in the future for another perfect 10/10 experience.

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were great with a ronderful king bed. However, Breakfast was late being set up. Not sure if that was because it was a Sunday. Only one person to cover set up.
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello Roy, Thank you for your feedback on the great rooms and comfortable king bed. We apologize for any inconvenience caused by the delayed breakfast set up. Our team is continuously working to improve our breakfast service to ensure a smoother experience for all guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The front desk lady was EXTREMELY nice. It was a very fast check in also. Bed & pillows were so comfy & rooms were clean!
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Kristin,Thank you for sharing your positive experience with our front desk staff and our comfortable rooms. We take pride in providing a fast and friendly check-in process along with clean and comfortable accommodations for our guests' enjoyment. We hope to welcome you back in the future for another pleasant stay.

2/10 Terrible

Kiersten

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Away!
Terrible experience both during and while trying to resolve issues. Positives: convenient location and some staff that attempt to help resolve issues. Negatives: 1st and 3rd (2nd room had do not disturb sign and they weren't sure if it was occupied) had many pieces of hair in the tub, random trash around the room like a children's makeup compact and sticky substances on the 1st rooms closet door. The hot water didn't work and the stopped flushing toliet in the 3rd room. Discovered the housekeeper had her small, probably 1 to 2 years old, daughter with her cleaning rooms which is probably why they weren't clean. Got tired of switching rooms, which you have to remove all items go to front desk then get new room key which is more of a hassle, so I asked for cleaning supplies and cleaned the tub myself. When I called for either a partial or full refund I was denied and told I could speak to the hotel to dispute. I called and the manager wouldn't provide her name, claimed I should have told her all of the issues at checkout, I had mentioned the hot water and toliet as the others I had already addressed with her employees, and she called me rude and hung up after I told her it was not my responsibility to track her down, didn't even know who she was, to give her a play by play of how much of a disaster that hotel is. Please save yourself the headache and money and find somewhere else.
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Kiersten,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We value cleanliness and our staff's professionalism. We will address the issues raised to ensure that they are resolved for future guests. We encourage you to reach out to our management team regarding your concerns. Thank you for choosing our hotel and we hope to have the opportunity to improve your experience in the future.

10/10 Excellent

Monica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband and son stayed for two nights. The room was clean and comfortable and was quite spacious. Due to the location there are many restaurants available and ability to keep yourself entertained. The breakfast options were a wonderful surprise. We had the opportunity to choose from multiple hot and cold food options provided by Comfort Suites. We definitely recommend this hotel and will chose this hotel again. Worth the cost and lives up to the name for comfort!
Stayed 3 nights in Jan 2024
Response from Manager on 17 Jan 2024
Hello Monica,Thank you for choosing Comfort Suites for your stay and taking the time to leave a review. We are delighted to hear that you found the room clean, comfortable, and spacious. Our ideal location does offer a variety of dining options and entertainment nearby. It's great to know that you enjoyed our breakfast options and found them to be a wonderful surprise. We appreciate your recommendation and look forward to welcoming you back in the future.

10/10 Excellent

Marla

Stayed 3 nights in Dec 2023
Response from Manager on 10 Jan 2024
Hello Marla,We are delighted to hear that you had a fantastic stay with us! Our team always aims to provide exceptional service and it's great to know that we delivered. We hope to welcome you back soon for another wonderful experience!

2/10 Terrible

Lorrisha

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t stay at this property because the staff was unprofessional when they spoke with me. Attitudes were nasty and I was coming from 4 hours away. Never again. Learn how to talk to people that’s keeping you in business
Stayed 2 nights in Dec 2023
Response from Manager on 10 Jan 2024
Hello Lorrisha, We apologize for any negative impression you may have had during your interaction with our staff. We strive to ensure all guests are treated with respect and professionalism. Your feedback is valuable and will be shared with our team for further review and improvement. Thank you for bringing this to our attention.

8/10 Good

Alicia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2023
Response from Manager on 31 Dec 2023
Hello Alicia,Thank you for choosing to stay at our hotel. We are glad to hear that you had a positive experience during your stay. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future.

8/10 Good

Bruce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 24 Dec 2023
Hello Bruce,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are glad to hear that you had a good experience. If you have any specific feedback or suggestions, please feel free to reach out to us. We look forward to welcoming you back in the future.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Hello Stephen,We appreciate you choosing our hotel for your stay! If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and hope to welcome you back in the future to provide an even better experience.

8/10 Good

latonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Everything was good with this stay
Stayed 2 nights in Dec 2023
Response from Manager on 21 Dec 2023
Hello latonya,Thank you for choosing our hotel for your stay. We're thrilled to hear that you had a positive experience with us. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

6/10 Okay

SJK

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was dirty. Room was supposedly renovated.
Stayed 2 nights in Dec 2023
Response from Manager on 16 Dec 2023
Hello SJK, Thank you for choosing our hotel for your stay. We value your opinion and would appreciate if you could share any specific feedback you have regarding your experience. We strive to continuously improve and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Shauna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 13 Dec 2023
Hello Shauna,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience. We hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Marc

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 13 Dec 2023
Hello Marc, We appreciate you choosing our hotel for your stay. Should you have any specific feedback about your experience, we kindly request that you reach out to us directly so that we may further address any concerns. Thank you for staying with us and we hope to have the opportunity to welcome you back in the future.

2/10 Terrible

russell

Disliked: Cleanliness, staff & service, property conditions & facilities
Property done a horrible job. Customer service was poor and the room was nice just not clean. King bed with twin pillows
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec 2023
Hello russell, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your comments regarding our customer service and room cleanliness, as we are constantly striving to improve. We value your input and will address these concerns with our team to ensure a better experience in the future.

6/10 Okay

Jeremiah

Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Manager on 19 Dec 2023
Hello Jeremiah, We appreciate you choosing our hotel for your recent stay. We value your feedback and would love to hear more about your experience. Please reach out to us directly so we can address any concerns you may have had. We hope to have another opportunity to welcome you in the future.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was super quick and easy, the room was clean and the bed was comfortable. Great temperature in the room and the shower was hot. Convenient location in the area. Breakfast options were simple but acceptable. Would stay here again.
Stayed 2 nights in Nov 2023
Response from Manager on 2 Dec 2023
Hello Jennifer,Thank you for sharing your feedback with us! We're delighted to hear that you had a smooth check-in experience, found your room to be clean and comfortable, and enjoyed the convenient location of our hotel. It's also great to know that you found the temperature in the room to be pleasant and enjoyed a hot shower. We appreciate your kind words and hope to welcome you back on a future stay with us.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed stay
Stayed 2 nights in Nov 2023
Response from Manager on 2 Dec 2023
Hello Jessica,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a pleasant experience with us. Your satisfaction is our top priority, and we appreciate your positive feedback. We look forward to welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Areanny

Liked: Staff & service, amenities
Everything was great! except cleaning crew came up before my checkout time…
Stayed 2 nights in Nov 2023
Response from Manager on 2 Dec 2023
Hello Areanny,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the early visit from our cleaning crew. We strive to provide a seamless experience for our guests and will review your comments with our team. We appreciate your patronage and hope to welcome you back in the future.

8/10 Good

Mark, Martinsburg

Travelled with family
Liked: Property conditions & facilities
The stay was ok. Light bulbs were out, no shampoo and bathroom sink continuously drips. Breakfast area was very nice and had a large selection of breakfast food.
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Hello Mark,Thank you for sharing your feedback on your recent stay. We appreciate your kind words about our breakfast area and selection. We apologize for any inconvenience caused by the light bulbs, lack of shampoo, and dripping sink. We will make sure these issues are addressed accordingly. We hope to have the chance to welcome you back in the future.