Beach nearby, black sand
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Reviews of Hotel Serendipity tortuguero

3 out of 5
Hotel Serendipity tortuguero
1809 Playa Road, Colorado, Limón Province

Reviews

9.4

Exceptional

Rating 10 - Excellent. 10 out of 12 reviews" "
Rating 8 - Good. 1 out of 12 reviews" "
Rating 6 - Okay. 0 out of 12 reviews" "
Rating 4 - Poor. 1 out of 12 reviews" "
Rating 2 - Terrible. 0 out of 12 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Serendipity are great. Angie picked us up at the port and walked us back early in the morning on departure day, Anna served breahfasts, lunches and dinners in the courtyard, and they all helped to arrange tours. We did the kayak tour with Wesley and found it very enjoyable and informative. Also did a walkabout with Jonathan, which was lots of fun. Tortuguero was a very worthwhile place to visit, we would come back and stay at the Serendipity again.
Stayed 2 nights in Feb 2023
Response from Sagi on 3 Mar 2023
Thank you from all of is it was a pleasure having you two

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exllent Hotel
Stayed 2 nights in Feb 2023
Response from Thanks on 24 Feb 2023
Daniel ,A total pleasure .thank you so much ,you so kind!thank you for your rating ,we hope you enjoy your stay with us, and looking forward to have you back with us.best regards @hotelserendpityteam.

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was on the 2nd floor; great room with a table, couch, fridge, kitchenette and small outside sitting area. The hot water was a little tricky, but they were going to work on that. Cooper, Angie and Sophie and the rest of the staff were GREAT. They treated us so well; we felt taken care of and special!
Stayed 3 nights in Feb 2023
Response from sagi on 22 Feb 2023
Hi Christy, thank you very much for your feedback. it was a pleasure having you both. we hope you enjoy the rest of your trip. the team at serendipity

10/10 Excellent

Rosa María

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the attention we received from it’s staff Sofie, Chef Nayomi, Ivana and Cooper. The room was lovely and very comfortable bed. Cooper was very helpful with the transportation. Not happy about not knowing the travel time was not included in the description. It takes 3-4 hrs from airport then 1 hour boat ride to get to the hotel. Even though it’s all inclusive they didn’t serve alcoholic beverages only wine. Would have loved some mojitos, piba colado or margaritas. Also no tv in the room.
Stayed 3 nights in Jan 2023
Response from Hotel Serendipity on 23 Jan 2023
Hi Rosathank you very much for the review we appreciate the feedback and we will try to make those points clear to feature reservation.

10/10 Excellent

Marlene

Stayed 3 nights in May 2023
Response from Sagi on 19 May 2023
Thank you Marlene it was a pleasure to get to know you.

4/10 Poor

marie-josee

Disliked: Amenities
Response from Hotel Serendipity on 30 Apr 2023
Dear Marie,thank you for rating such a great review, we hope you had a great trip back home.pura vida

10/10 Excellent

Katia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hemos pasado dos noches en Tortuguero, y desde antes de llegar ya nos sentíamos arropados por todo el personal. Un servicio y trato muy personalizado y profesional. Te ayudan a gestionar traslados, visitas…Comunicación de 10 desde el momento en el que hicimos la reserva. Habitación amplia y cómoda. Servicio de comidas, correcto. Sin duda, recomiendo alojarse en este establecimiento.
Stayed 2 nights in Mar 2023
Response from Hotel Serendipity team. on 29 Mar 2023
Katia, fue todo un placer haberlos resivido en hotel serendipity ,muchas gracias por haberte hospedados con nosotros,muchas gracias por tu review.nos alegra que les haiga gustado nuestro amigable personal y esperamos verlos pronto en hotel serendipity.saludos cordiales ,Cooper

10/10 Excellent

Louis-André

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time!
We had a really great time at the Serendipity hotel, the host was really helpful, the food was great , we had some issues with the payment but they fixed it right away, I highly recommend !
Stayed 2 nights in Feb 2023
Response from Sagi on 2 Mar 2023
Thank you very much for the kind review. Hope you enjoy the rest of your trip.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A l’intérieur même de la réserve... ou presque
Stayed 2 nights in Jan 2023
Response from Hotel Serendipity on 3 Feb 2023
Hi there!than you for your rating.

10/10 Excellent

YOLANDA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totalmente recomendable.
El hotel es nuevo, abrió en octubre de 2022. Está muy bien ubicado, cerca de la entrada del parque y del pueblo de Tortuguero. Muy cerca también del embarcadero principal. Todo el personal es encantador; te hacen sentir como en casa. Además te van a buscar al embarcadero y te llevan el equipaje. Y lo mismo para la salida. Hicimos la excursión del bote que nos ofrecieron y también muy bien. En definitiva, aunque no tenga vistas, todo genial. Muy recomendable.
Stayed 1 night in Jan 2023
Response from hotelserendipitystaff on 25 Jan 2023
Hola Yolanda!!Fue todo un placer haberlos resevido en nuestro hotel muchas gracias! tu comentario nos ayuda a crecer mas y ayudar a las demas personas del mundo para que vengan a disfrutar de un paraiso como este.@hotelserendipityteam.

10/10 Excellent

Nicolas

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful stay!
I cannot express enough how much I enjoyed my stay at Serendipity Hotel. From the moment I arrived at the pier I was taken care by Cooper and the team at the hotel. I had booked the all inclusive formule and I felt treated like a king for each of the meals. The ladies were wonderful with me and made me feel at home. Nothing I could ask was ever an issue. I will definitely come again as I felt I should have stayed longer. Definitely an hotel deserving to be known!
Stayed 2 nights in Dec 2022
Response from Hotel Serendipity team. on 27 Dec 2022
Hii Nicolas Thank you very much for your stay at the Serendipity Hotel. We loved having you stay with us and I hope you liked everything. A huge hug from the Serendipity Team .pura vida.

8/10 Good

Purificacion

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Apartamento muy nuevo y limpio. Lo peor fue la cama y almohada. Ambas muy duras. Personal excepcional!!
Response from Hotel Serendipity on 8 Dec 2022
Gracias por tu review. Lamentamos que hayas sentido la cama y la almohada duras.Las camas son nuevas y suaves, pero ya nos encargamos de cambiar las almohadas.Esperamos que disfruten de sus dias en Costa Rica.Pura vida