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Reviews of The Alana Hotel and Convention Center - Solo by Aston

4 out of 5
The Alana Hotel and Convention Center - Solo by Aston
Jalan Adi Sucipto, Solo, Colomadu, Central Java

Reviews

8.2

Very good

Rating 10 - Excellent. 22 out of 53 reviews" "
Rating 8 - Good. 19 out of 53 reviews" "
Rating 6 - Okay. 6 out of 53 reviews" "
Rating 4 - Poor. 4 out of 53 reviews" "
Rating 2 - Terrible. 2 out of 53 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Francisca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

4/10 Poor

Donald

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
I will never book this hotel again. The restaurant is poorly managed. Arrived at breakfast . Every item I was interested in was cold. They had a western selection that looked disgusting. No water in the room. They had a container that you could fill in the hallway. Warm water., They had beer on the menu...they had only 1 brand available . The dinner was so small I could have eaten 3.
Stayed 2 nights in Jan 2023
Response from Management on 31 Jan 2023
Dear Mr. Donald,Thank you for taking the time to share about your experience staying at The Alana Hotel & Convention Center Solo.We thank you for your input. Your input has been reviewed by us and has become a valuable lesson for us to prevent the same thing from happening in the future.Mr. Donald, We hope that The Alana Hotel & Convention Center Solo still be the hotel of choice for you in the futureBest Regards,Management

8/10 Good

windy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the bed and pillows. Amazing.. facilities is great, staff is great.
Response from Sistho A Srestho , ST.CHA on 16 Jan 2023
Ms. Windy,Thank you so much for taking the time to leave us this amazing review. Best regard, Management

4/10 Poor

muhtar

Disliked: Cleanliness, room comfort
Stayed 1 night in May 2019

8/10 Good

Adolfus

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel.. centrally located. Great facilities incl. Free Airport Shuttle. The lady who was at the check in area was unfriendly and not willing to help me with checking in so i had to wait for another staff while she was actually there doing nothing.
Stayed 2 nights in Dec 2018

8/10 Good

YULI

Liked: Staff & service
Disliked: Cleanliness
Time to throw away the old towel
Staffs are nice and helpful. I doubt for the cleanliness of the towel. Towel a bit greyish, smell weird.
Stayed 1 night in Aug 2018

10/10 Excellent

Robert, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel near highway
Best hotel in solo, cleanest room, exciting facilities, but little bit poor in breakfast.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Grant

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Syahdi

Liked: Staff & service, room comfort

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 4 nights in Nov 2017

2/10 Terrible

worldtraveller, zurich

Liked: Room comfort
Disliked: Cleanliness, staff & service
dirty room, staff not attentive
I waited 5 hours for fresh towels. this was after calling 4 times and visiting the desk thrice. yet, the front desk staff didn't believe me and came with me to check if I was lieing. disgrace. room has dust all over. view was good. walls are paper thin, this very noisy. room service took 45 mins just for a sandwich. breakfast easily took an hour. probably good for locals, not foreigners. take 20 to 30 mins to reach town. will not be returning or recommending.
Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Best hotel on my trip
Very good hotel , only the linen in bed was stained Helmut
Stayed 1 night in Dec 2017
Response from Farida Aerlianty, Public Relation Officer on 11 Dec 2017
Dear Valuable guest, Thank you for choosing to stay at The Alana Hotel & Convention Center - Solo, and for taking the time to provide us with your feedback. Your feedback is highly appreciated to improve our quality. The Team and I look forward to be able to welcome you back to The Alana Hotel & Convention Center - Solo some time in the near future. Sincerely yours,

6/10 Okay

Verified traveller

Definetely not 4 stars hotel. Only provide bath towels and an old dirty bath mat. No wash cloth, no hand towels.
Stayed 1 night in Nov 2017
On behalf of the entire team, I would like to apologize for your recent stay experience with us. Clearly our objectives to provide an exceptional experience to each guest was not achieved during your stay. I am confident we can do better as most of our guests enjoy a much more pleasant experience; we hope to have the opportunity of welcoming you back for another chance. Look forward to this opportunity should it present itself. Sincerely yours, Farida Aerlianty Public Relation Officer

4/10 Poor

Daniel, Houston, Texas

Liked: Cleanliness, room comfort
Disliked: Staff & service
Mediocre 4 star hotel
Bad experience starting with checking in with an unfriendly front desk/staff; The room was missing the safe and I waited for almost an hour for them to bring one, which made me late for my business meeting. Terrible dinner and breakfast experience. I ordered the baked chicken and it was cold and tasted old and like leftovers, after a very long wait... The waitress did try her best and the hotel eventually sent me the same dinner to my room free of charge, this time it was warm. On the bright side, the duty manager and spa staff were excellent.
Stayed 1 night in Nov 2017
Response from Farida Aerlianty, Public Relation Officer on 4 Dec 2017
Dear Daniel, On behalf of the entire team, I would like to apologize for your recent stay experience with us. Clearly our objectives to provide an exceptional experience to each guest was not achieved during your stay. I am confident we can do better as most of our guests enjoy a much more pleasant experience. We hope to have the opportunity of welcoming you back for another chance.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
every thing is good, staff friendly, room and food very nice
Stayed 2 nights in Jun 2017

10/10 Excellent

Marlinda, Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All I can say is good
I like the nasi goreng in that restaurant. The employees are very friendly, helpful and polite. I definitely will be back.
May 16, 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jetro, Jkt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience
Alana is one of the best choice to stay at Surakarta. Aside of placed not in the best prominence location, hotel facility is very complete. Room is clean, staff is helpful, non stop hot water, excellent wi-fi connection, complete TV cable with affordable room rate.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and clean hotel. Staff were friendly and the hotel being new has a very modern feel

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wheelchair accessible
Property, room & shower is completely Wheelchair accessible

6/10 Okay

Sabina

Liked: Room comfort
clean and new hotel
it is a new hotel so it is still clean...wondering if within few more years ahead still clean because i notice there's leak in the toilet.

10/10 Excellent

syams

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

adrian, jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple n nice hotel
Simple n nice, nothing fancy but very good for business trip

4/10 Poor

Rudi, Medan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will prefer the other hotel on next occassion
Noisy, and the water drainage in the bathroom is stuck

10/10 Excellent

Vladimir, Bali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got a great room for a couple for a great price!
Booked this hotel at a great price for one night, stoping on a road trip from Jakarta to Bali. Was a very pleasing experience, highly recommend!

10/10 Excellent

totok wahyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

aL, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 4star hotel
The hotel is highly recommended for business and leisure although not located in downtown solo.

10/10 Excellent

samuel

Liked: Cleanliness, property conditions & facilities, room comfort
Good and new hotel
New and clean hotel

10/10 Excellent

Maxime, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, good standards, excellent quality/price ratio
Overall very good hotel. The room was very spacious, as well as the bathroom which looks high end. It is all very clean and new. The TV programs will satisfy anybody as the number of channels is impressive. (Including several different HBO channels, FOX channels...) Room service is ok and quite fast. Swimming pool is quite large and will be more than enough for the fans of swimming. The staff is very welcoming and helpful. It is very close from the airport (10-15min) and not far from the city center as well. A very good quality/price ratio for this hotel and very suitable for business. I will surely stay there again if I go back to Solo.

10/10 Excellent

Nadiya, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most amazing one
Quite surprise that 3 star hotel could be this amazing. It looks like 5 star to me. All facility just amazing. Love my room, the wifi, breakfast, pool, gym.. all great!
Room
Room
Gym
Lobby

8/10 Good

TOMOHARU, YAO

Stayed 1 night in Jan 2023

8/10 Good

PATRICIA

Stayed 2 nights in Dec 2022
Response from Sistho A Srestho , ST.CHA on 16 Jan 2023
Ibu Patricia, Ulasan Anda membuat hari kami menjadi lebih baik! Hormat kami, Manajemen

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secara umum bagus, item di bathroom perlu di tingkatkan
Stayed 2 nights in Jul 2019

8/10 Good

Endang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near the city... family friendly.. cozy lounge and good local meals combine with local hospitality
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Hotel biasa saja utk kelas bintang 4
Semuanya biasa aja, tidak ada kesan hotel ini berbintang 4
Stayed 3 nights in Jul 2018

2/10 Terrible

Charles

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Pelayanan resepsionis yang sangat buruk
Saya sangat..sangat kecewa untuk pengalaman saya menginap di hotel ini. Sangat kecewa dengan pelayanan oleh resepsionis bernama Reni yang membuat saya menunggu hingga sejam di lobby, dengan tanpa kepastian kapan secepatnya bisa mendapatkan kamar yang sudah saya book lewat hotels.com sehari sebelumnya. Dengan alasan kamar superior penuh semua dan masih dibersihkan. Saya dibuat menunggu dari jam 13.05 hingga 14.00, sampai saya harus 5x bolak balik tanyakan kepada Reni apakah membersihkan (hanya) satu kamar superior dengan 2 bed dan no smoking, membutuhkan waktu hampir 1 jam ????? Dan akhirnya saya minta dipertemukan dengan front office manager, lalu dijawab dengan alasan yang sama, sampai jam 13.55 masih belum satupun kamar yang ready. Logis??? Alasannya sangat tidak masuk akal, dijawab ada grup yang semua tamunya minta 'late check out' sampai jam 13.00. Logis??? Jika memang semua kamar superior kena 'late check out'. Masa membersihkan satu kamar pun tidak ada yg ready selama hampir 1 jam saya menunggu??? Dan si resepsionis bernama Reni pun sangat sangat tidak tanggap melakukan follow up ke bagian kamar yg sudah ready. Saya hampir tiap bulan menginap di hotel Alana sini, tetapi bahkan tanggapan untuk komplain saya ke front office manager pun juga sangat mengecewakan, dengan saya diberi alternatif 'smoking room', setelah saya menunggu lama di lobby. Dan akhirnya di jam 14.00 saya baru bisa menerima kunci kamar.
Response from Farida Aerlianty on 10 Apr 2018
Pada kesempatan ini kami ingin mengucapkan terimakasih untuk dukungan Bapak dengan memilih The Alana Hotel & Convention Center - Solo sebagai akomodasi Bapak selama berada di Solo. Kami memohon maaf atas ketidaknyaman yang Bapak alami dan terimakasih untuk saran dan masukan dari Bapak. Kami telah menindak lanjuti permasalahan tersebut dan memperbaiki proses yang ada. Sekali lagi, kami mengucapkan terima kasih atas saran Bapak dan kami berharap untuk dapat melayani Bapak lagi dalam waktu dekat.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness
朝食ビュッフェのフルーツにハエがたかっていて食べる気がしなかった。料理の味もいまいちだった。部屋やその他のサービスは概ね快適だった。
Stayed 1 night in Nov 2017
チーム全体を代表して、私はあなたの最近の滞在経験をお詫び申し上げます。 明らかに、各ゲストに特別な経験を提供するという私たちの目的は、特に朝食の経験であなたの滞在中に達成されませんでした。 私は、ほとんどのお客様がもっと楽しい体験を楽しむように、私たちはより良いことができると確信しています。 私たちはあなたにもう一度チャンスを迎える機会を願っています。 この機会にそれが現れるのを楽しみにしていてください。 敬具、 Farida Aerlianty Public Relation Officer

6/10 Okay

not bad

bagus
nyaman tapi suara musik masuk kedalam kamar
Stayed 1 night in Jul 2017

6/10 Okay

NOBUHISA

Liked: Cleanliness, staff & service
スタッフの対応は良かったのですが
2泊しましたが、2泊目の歯ブラシ・足拭きマットの交換がありませんでした。 足拭き自体、無くなっていました。 日本語対応はありません。
Stayed 2 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
menyenangkan
menyenangkan

10/10 Excellent

Adriyan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel keluarga yang nyaman
harga yang sangat terjangkau untuk hotel dengan fasilitas yang nyaman

10/10 Excellent

Lusi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel yang lengkap untuk liburan keluarga
Lengkap untuk rekreasi keluarga. Kolam renang, taman, arena bermain anak, area restoran sangat baik

10/10 Excellent

yulius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel yg nyaman kamarnya sesuai dgn harapan
Sangat menyenangkan di alana kamarnya enak

8/10 Good

andy, smg

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel dekat bandara
Hotel bagus,bersih.sangat recomended!! Sedikit kecewa saja,respon teknisi lambat terkait deposit box yg tidak bisa digunakan karena ulah tamu sebelumnya yg mengunci ,tp it's oklah.....semua terobati dgn fasilitas hotel yg lain...

10/10 Excellent

Satria Budi, Malang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel rekomended di solo
Hotel yg bagus dan lokasi dekat dengan bandara

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

widy, demak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect
perfect....