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Reviews of Hampton Inn Cleveland, TN

2.5 out of 5
Hampton Inn Cleveland, TN
4355 Frontage Rd Nw, Cleveland, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 348 out of 550 reviews" "
Rating 8 - Good. 136 out of 550 reviews" "
Rating 6 - Okay. 30 out of 550 reviews" "
Rating 4 - Poor. 18 out of 550 reviews" "
Rating 2 - Terrible. 18 out of 550 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel, Covington

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and very nice. Breakfast options were great the gentleman.. that was working in the area was so friendly. Beryle, who checked us in was also very nice. We had a short stay while passing through town. Would def recommend and stay again when in the area.
Stayed 1 night in Apr 2024

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is within walking distance to a small shopping center and many restaurants and fast food places to eat.
Stayed 3 nights in Apr 2024

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel conveniently located near I-75. Clean, well maintained and good amenities
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Stayed 1 night in Apr 2024

4/10 Poor

Paul

Travelled with family
Liked: Cleanliness, staff & service
We paid for a room with a king size bed but got a room with two full size beds. It really was unfortunate.
Stayed 1 night in Apr 2024

8/10 Good

Cortney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always kind and courteous and the rooms are also clean. The breakfast buffet offers many options.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sarah Ann, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and pleasant.
Stayed 1 night in Apr 2024

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Beds comfortable and pillows good. Room clean. Staff nice.
Stayed 1 night in Apr 2024

4/10 Poor

Siennah

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Internet didn’t work, Televisions didn’t Work, I had to go downstairs and get new remotes. Beds look like the sheets weren’t changed very disappointing
Stayed 1 night in Mar 2024

2/10 Terrible

Lindsay, DUBLIN

Stayed 1 night in Mar 2024

10/10 Excellent

C.W.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the interstate but not too close. Multiple restaurants in the area to choose from. Double queen room on the 3rd floor was very nice and the bathroom was spotless .
Stayed 1 night in Mar 2024

8/10 Good

Daniel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Mar 2024

10/10 Excellent

Ken, Santa Rosa Beach

Liked: Staff & service, property conditions & facilities
Really nice newer hotel, room was good. Clean areas and breakfast was decent for what they always are in hotels like this. Hotel front desk attendant was helpful but a bit to descriptive of his work issues that are not my burden. Truthfully I find the nose ring hoop in young people today so unprofessional and awful in appearance, definitely would not have the front desk people at my hotel looking like that.
Stayed 1 night in Mar 2024

10/10 Excellent

Travis

Stayed 2 nights in Mar 2024

8/10 Good

Virginia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing particular, breakfast was good and had lots of options
Stayed 2 nights in Feb 2024

8/10 Good

Gregory, dunlap

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking lot was nearly full, sign of a great place to stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Travelled with partner
Great!
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024

10/10 Excellent

Chris

Stayed 1 night in Jan 2024

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Joseph, Milan

Travelled with family
Liked: Staff & service, property conditions & facilities
The cleanliness left a lot to be desired. I do not like mold in my bathroom, especially around the shower and commode. I am also not fond of see-through linens. This is not a 2-star hotel chain, but it certainly felt like it. The redeeming aspect was the staff. They were friendly, professional, and helpful.
Stayed 2 nights in Dec 2023

10/10 Excellent

George

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The front desk and kitchen staff were so hospitable. Southern folk know how to make you feel special. Their secret is JESUS!
Stayed 1 night in Jan 2024

10/10 Excellent

JANNETTA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
Super friendly staff. Very welcoming. No problems at all!!
Stayed 1 night in Dec 2023

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly. Clean. Comfy bed.
Stayed 1 night in Nov 2023

6/10 Okay

Robert

Travelled with family
Disliked: Cleanliness
Weekend trip
Room was not cleaned very well. Bathroom walls has peeling wallpaper and mold growing at the seams.
Stayed 1 night in Oct 2023
Response from LeAnna on 17 Nov 2023
I am so sorry to hear that we were lacking. All issues have been resolved, and hope that you will give us another chance to exceed your expectations.

10/10 Excellent

Jeanne

Staff was very accommodating.
Stayed 1 night in Oct 2023
Response from LeAnna on 17 Nov 2023
Thank you for your review, Jeanne. Our staff's #1 priority is guest satisfaction. I'm so glad to hear that we met your expectations during your stay. Hopefully, we will see you again soon!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
It was extremely awesome
Stayed 1 night in Sep 2023
Response from LeAnna on 17 Nov 2023
Thank you for your review, Michelle! We are so happy to hear that you had a great stay. We hope to see you again soon!

4/10 Poor

Ann

Travelled with partner
The controls in the shower/tub did not function.
Stayed 1 night in Sep 2023
Response from LeAnna on 17 Nov 2023
I apologize for the inconvenience. All issues have been resolved, and hope that you will allow us another chance in the future to exceed your expectations.

10/10 Excellent

LINDA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean, check in was easy, breakfast was great.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
After our long drive, we arrived ahead of schedule. So very thankful our room was ready and we were able to check in early. Staff very fr and welcoming. Clean room!!! Great breakfast!! Thank you so much!!!
Stayed 1 night in Aug 2023

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very pleasant.
Stayed 1 night in Aug 2023

2/10 Terrible

Robert

Stayed 1 night in Aug 2023

8/10 Good

Melissa

Stayed 1 night in Jul 2023

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

saundra

Travelled with family
Liked: Amenities
Friendly, clean, hot breakfast options in addition to cold choices
Stayed 2 nights in Jul 2023

4/10 Poor

Nancy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Our stay was a disaster of sorts.
The A/C in room was not working when we returned from dinner. Front desk person had no help and was very busy with a lot of things going on in the hotel. Finally around 1:00am, we were able to change rooms as the A/C was not fixed. Front desk person was very polite and said they would compensate us for the trouble. That never happened. There was too much going on in the hotel that night (arrests, people checking in to occupied rooms) in addition to kids knocking on doors until past 12pm.
Stayed 1 night in Jun 2023
Response from LeAnna on 26 Jul 2023
I'm sorry to hear that your stay was less than satisfactory. We hope to see you again to meet and/or exceed your expectations.

10/10 Excellent

Johnnie

Liked: Staff & service, property conditions & facilities
Access to venues
Stayed 2 nights in Jul 2023

4/10 Poor

james

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Had to ask for housekeeping to clean room and make bed.
Stayed 3 nights in Jul 2023
Response from LeAnna on 26 Jul 2023
I am sorry to hear that your stay was less than expected. I apologize for the inconvenience; however, per our new Hilton policies, we service the guests' rooms every 4th day during their stay unless otherwise requested by the guest. We hope to see you again in the future to be able to meet and/or exceed your expectations.

2/10 Terrible

Demaree

Stayed 1 night in Jul 2023

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place. Staff was friendly.
Stayed 2 nights in May 2023
Response from LeAnna on 26 Jul 2023
Thank you for letting us know about your recent stay. We look forward to welcoming you back soon!

10/10 Excellent

Joshua

Stayed 1 night in Jul 2023

10/10 Excellent

Randall

Stayed 1 night in Jul 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
I was a late arrival, so as a senior lady traveling by myself I felt safe in the parking lot & in the hotel. Staff was extremely helpful & nice....good customer service which is hard to find now a day.
Stayed 1 night in Jul 2023
Response from LeAnna on 26 Jul 2023
Thank you for letting us know about your recent stay. We look forward to welcoming you back soon!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well run hotel. Clean rooms. Comfortable bed. Good breakfast
Stayed 1 night in Jun 2023
Response from LeAnna on 25 Jun 2023
Thank you for letting us know about your stay!

6/10 Okay

howard, Decatur

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was very good. Very small rooms that need updating not worth the $240 a night cost.
Stayed 1 night in Jun 2023
Response from LeAnna on 25 Jun 2023
Thank you for letting us know about your stay!

10/10 Excellent

Kimberly, bolingbrook

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly
Stayed 1 night in Jun 2023
Response from LeAnna on 25 Jun 2023
Thank you for letting us know about your stay!

10/10 Excellent

Judith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful, peaceful stay!
Stayed 1 night in Jun 2023
Response from LeAnna on 25 Jun 2023
Thank you for letting us know about your stay!