5 indoor pools, 4 outdoor pools
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Reviews of Puyuhuapi Lodge & Spa

4 out of 5
Puyuhuapi Lodge & Spa
Bahía Dorita s/n, Cisnes, Aisen

Reviews

8.8

Excellent

Rating 10 - Excellent. 17 out of 37 reviews" "
Rating 8 - Good. 17 out of 37 reviews" "
Rating 6 - Okay. 1 out of 37 reviews" "
Rating 4 - Poor. 2 out of 37 reviews" "
Rating 2 - Terrible. 0 out of 37 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

10/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Leonard

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Arturo, Woodside

Disliked: Staff & service, property conditions & facilities
For the price this is not a good hotel. Pools abandoned, bathrooms lack maintenance with tile falling, inflexible with transportation. The restaurant has fallen in quality since last time I was there 4 years ago and there are no other options. Its a nice location isolated and quite with nice hot spring pools, but not worth the very high price. Plus now they charge extra for kayaks and spa.
Stayed 1 night in Nov 2023

10/10 Excellent

-Peg, Sioux Falls, SD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was unique in its location and structure. We enjoyed the thermal baths, the hiking, the guided tour of the Ventisquiro Colgante and the delicious meals (they were able to accommodate our Vegan lifestyle.
Stayed 2 nights in Feb 2020

8/10 Good

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall better maintenance of the facilities would be recommendable.
Stayed 3 nights in Feb 2020

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic stay in best hotel in Chile
What er perfect stay - incredible place with warm spring pools fantastic scenery and calm. The hotel personal are fantastic and to my big surprise so was the restaurant. Absolutely worth at least a couple of nights.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please is majestic. Natural hot sprint right on the fjord, delicious food and warm staff. What more can you ask for?
Stayed 1 night in Dec 2019

10/10 Excellent

simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem
Amazing. gem of a place.
Stayed 2 nights in Feb 2019

4/10 Poor

Dianne

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stunning location but lack of interest in guests
The hotel is in a beautiful setting but in order to get there you have to park in a packed car park and take a boat. We naively thought this would be on demand as in other similar hotels but it isn’t and it is very infrequent. If you miss the 3.30 ferry you have to wait until 7pm. We just made it from the airport on arrival but the next day we left on the first boat at 9.30 to visit the national park - we were rushed all day while doing our walks to the hanging glacier and got back 10 mins after the ferry left. We didn’t want to wait and agreed to pay the extortionate fee of over £80 (over $100 US). The next morning they had the audacity to say that the 9.30 boat we had booked was now full of people going on a walking trip with a hotel guide and we would have to wait until 10.15 to leave. Breakfast was fine but dinner was very poor. There is only a 3 course set menu in the restaurant. There is a choice of 2 items for each course. We did not want meat or seafood with meat, so asked for a vegetarian choice - maybe fish. The fish we were given, (with some deep fried potato balls and no veg) was totally inedible.The second night the choice looked better but the quality of the food was poor. The meal certainly wasn’t cheap - we paid half the price for a much better meal at a very small hotel the next night. The hotel is expensive and we felt that once you were there they just wanted to get as much more money from you as possible - there was a total lack of customer service.
Stayed 2 nights in Feb 2019

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely respite
Lovely respite. Good food. Comfortable bed. Lovely quiet view. We didn’t do any spa things and still loved it.
Stayed 1 night in Oct 2018

8/10 Good

William, Phuket

Liked: Cleanliness, staff & service, room comfort
Great hotel, fantastic ( albeit remote) location. Just one real problem .... that would have been less of an issue if I had been pre-warned and planned for it. ABSOLUTELY NO PHONE SERVICE AND NO INTERNET and it's a 20 minute boat ride ( three times a day service) and a 30 minute drive to the nearest place with cell reception and 3G networks. The hotel does have a satellite phone for emergencies. Had I planned for this eventuality, I might have been able to enjoy a stress free break that this place offers in spades.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Staff & service
Beautiful location, but be prepared to unconnected. There is no WiFi service at this property which is a nice break from our daily routines. The only way to get to the resort is by ferry, so time your schedules accordingly with ferry pick up and drop off. It’s also over 4 hours from Coyhaique so you will need to coordinate transportation. This property has the fjord to themselves along with natural hot spring tubs. The hanging glacier is a nice hike near by, but all other activities in the area seemed to be 5-6 hours south.
Stayed 4 nights in Apr 2018

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in unique and beautiful area
A very comfortable stay in a beautiful unique area.the spas were of a high standard particularly the indoor spas which were very large.the administrative staff were friendly and helpful.They were happy to make phone calls on our behalf to help manage our trip.We saw adundant bird life and three dolphins swimming by.
Stayed 1 night in Mar 2018
Response from Manuel on 3 Apr 2018
Thank you very much for your comment.

10/10 Excellent

Caio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning place to relax! Great view, great nature!
The place is truly amazing, the food and service were great! The thermal pools were also fantastic, we were very lucky to get sunny days so our stay was even more enjoyable! Highly recommended, just bear in mind that is place to disconnect, there is limited internet access (just one terminal) and very limited telephone connection (which being satellital is charged by the minute), also access and departure are limited if required without a cost. If you can adapt to it, it is really great and I highly recommend it!
Stayed 1 night in Jan 2018

10/10 Excellent

Eric, Alexandria, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful getaway hotel!
This hotel is something special, the only way to get to it is by boat or a pantoon plane, since there are no roads leading to the remote side of the lake it was built upon. The hotel staff was very accommodating, and the hotel facilities are nice too. They also have natural hot spring termas that are open 24 hours which are really cool to use at night and look out at the stars. They also have several activities available you can take advantage of. We did the kayaking in the morning before we left which was fun. The only thing I would change here is the restaurant. The setting is great, and the breakfast was a good (typical German style you find in Chile). However the dinner is way overpriced and you only have 2 selections for a 3 course meal. I was here with 2 other people and no one was impressed. The food was OK. Maybe we were here on an off night too. If you can eat before you get there, I would recommend based off our experience. Other than that, really great hotel!

10/10 Excellent

irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bahía Dorita, contacto puro con la naturaleza
Uno de los lugares más hermosos paisajisticamente en los que estuve Buena atención y el plus de las termas No me importo no contar con internet ,y la pega de tener que comer en el hotel , siempre se puede recurrir a la cafetería para ensaladas o tablas con precios similares al resto de Chile Las opciones son muy buenas en ambos
Stayed 3 nights in Jan 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy buena estadía
La estadía fue muy buena, excelentes termas y con una desconexión total. El único punto bajo es la mantención de los senderos. estaban en un estado muy abandonado, sin mantención alguna. sin duda algo que se puede mejorar, considerando que aun es verano y es una atracción muy importante de los visitantes.
Stayed 2 nights in Feb 2022
Response from Puyuhuapi Lodge & Spa on 22 Apr 2022
Estimado Luis, muy buenos días, Fue una temporada muy buena, con muchos aprendizajes e inolvidables experiencias. Así, sólo nos queda agradecer a ustedes que se desviaron un poquito de la ruta para visitarnos. Vamos a trabajar durante el invierno en mejorar las instalaciones, y dentro de nuestras prioridades esta la mantencion de los senderos. Agradecemos a usted su confianza y sus valiososo comentarios. Volvemos a abrir en octubre, porque la naturaleza necesita un respiro, y nosotros también. Un cordial saludo, Christine Kossmann Gerente General Puyuhuapi Lodge & Spa

8/10 Good

GABRIELA

Liked: Cleanliness, staff & service, room comfort
Esperava mais
O lugar é muito bonito, porém o hotel precisa de uma reforma nos banheiros que são bem antigos, as piscinas externas estão precisando de uma manutenção, lugar mal cuidado, azulejos se soltando, lôdo na borda da piscina. Não existe serviço de bar nas piscinas, então vc não consegue nem tomar um refrigerante. Para vc usar as piscinas internas, cobertas, tem que pagar 12 mil pesos, um absurdo já que vc já paga um valor alto pela hospedagem. Os preços do restaurante são caros, mas vc é obrigado a pagar já que não existe outro lugar pra se comer. Aluguel de caiaques tbem pago por fora.
Stayed 2 nights in Nov 2021

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio pero comida regular
Muy buen servicio. La comida regular.
Stayed 3 nights in Nov 2021

6/10 Okay

CLAUDIO

Liked: Cleanliness, staff & service, room comfort
Una belleza natural con muy mala cocina y bar
El hotel tiene una belleza escénica impresionante, pero las cálidas de las comidas es mala y cara, nada de variedad ni buen sabor. El bar algo ayuda, pero es tan pequeño y con poco personal que no da abasto. Hay que ir pero sabiendo Claramente a lo que se va.
Stayed 3 nights in Feb 2019

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermoso Lugar de descanso y desconexión total
Excelente experiencia, hermoso lugar, desconexión total, descanso garantizado. Paraiso en la tierra, el personal muy amable, atentos ayudar y responder nuestras dudas. Hermosa estadía, volvería feliz y lo recomiendo sin dudas!
Stayed 1 night in Feb 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolle Lage, freundliches Personal - ein Kleinod in der Natur Patagoniens
Stayed 5 nights in Dec 2018
Response from Lieber Michael, on 17 Jan 2019
Vielen Dank für den freundlichen Kommentar. Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben.

8/10 Good

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paisaje precioso y lugar tranquilo
El único impasse que tuvimos fur que al llegar a las 15.30 hrs. la lancha se trasladó a la hoy hoyel estaba llena y nos dijeron que nos recogerían en 20 min., pero nuestra espera se prolongó hasta las 17.30 hrs. Porque se habían olvidado de nosotros. Como no hay señal de celular, tuvimos quebir al pueblo para avisar. El resto todo bien, el lugar es precioso, un paisaje fantástico. El hotel es lindo y acogedor, con vista al fiordo. A pesar que fuimos en temporada alta y el hotel estaba lleno, nunca lo sentimos así. La atención es muy buena, todo el personal es muy servicial y te hacen sentir como en casa. Recomiendo el recorrido de los senderos del Hotel y el cayak. También recomiendo el Ventisquero Colgante del Parque Nacional Queulat, que está a a inos 10 minutos de la hoyel.
Stayed 4 nights in Sep 2018

10/10 Excellent

Agustín

Descanso en un lugar maravilloso
Lugar bellísimo, atención muy buena. Las instalaciones del spa interior y las termas exteriores son muy buenas.
Stayed 1 night in Aug 2018

8/10 Good

JERONIMO

Liked: Cleanliness, property conditions & facilities, room comfort
Estadía flash
El lugar fantástico, solo que se nota el poco personal y los que están, esperando el cierre a fin de mes, pero en general, 100% recomendable

8/10 Good

STAVROS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desconexión Total
El entorno Maravilloso, las instalaciones buenas ... podrian mejorar. No tiene room service y por clima y distancia de las habitaciones deberian tener. El personal muy amable.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Potencial enorme, le faltan muchos servicios
El hotel es hermoso y en lugar es un sueño, pero le faltan servicios, atencion en las pisicinas, mas actividades, principalmente pesca y regular de manera conveniente la temperatura del jacuzzi exterior, ya que estaba demasiado caliente. Puedes ir a visitar el pueblo puyuhuapi y el ventisquero.- Prestar mucha atencion a los horarios de ingreso (solo puede hacerse en lancha) y a los horarios de los cortes de rutas por reparaciones (pueden dejarte varados por horas)
Stayed 2 nights in Mar 2018

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax
Un lugar fantástico para desconectarse del mundo.
Stayed 7 nights in Jan 2018
Response from Manuel on 5 Apr 2018
Muchas gracias por su comentario.

8/10 Good

Cynthia

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Hermoso lugar
Hermoso lugar, siempre nos vamos bien! Le falta mantenimiento.
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Muy buen lugar, le faltaría Wifi y mejores instalaciones externas , el servicio de lancha es bueno

8/10 Good

Verònica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MUY AGRADABLE
CUMPLIÓ AMPLIAMENTE NUESTRAS EXPECTATIVAS. . Un lugar con un entorno absolutamente maravilloso.

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Local para se desconectar do mundo!
Fui com minha esposa e 2 filhos. Foram férias inesquecíveis, o local é lindo, as piscinas térmicas ao ar livre são excelentes para relaxar depois de um dia de trekking. Considero que a melhor opção financeira deve ser a Bed and Breakfast com aluguel de um carro para não ficar totalmente dependente do hotel, mas fomos muito bem atendidos pelo guia Martin, muito simpático e atencioso, além de conhecer muito bem as trilhas, flora e fauna da região. Voltaremos com certeza!!!

8/10 Good

Francisco

Liked: Cleanliness
Hay que conocerlo
El hotel es bueno, con algunos detalles de mantenimiento que dejan harto que desear, pero bueno. Las termas son buenas, hay varias piscinas con distintas ubicaciones y temperaturas para distintos gustos. No hay señal de celular, ni televisión ni acceso a música, detalle importante. La habitación es cómoda, el Restaurant es bueno, estilo gourmet, con dos menús a elección. Falta frigobar y servicio a la habitación. Aunque inicialmente no me gustaron muchos detalles, como la desconexión total, sí volveré.

10/10 Excellent

Gabriela, Rada Tilly, Chubut, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paz y relax total
El paisaje es de ensueño. Las piletas son muy lindas y con una vista única. El hotel es rústico como de montaña, confortable, bien mantenido. No hay wifi, ni señal de celular, ni tv. Si hay una pc de uso compartido en el living de la recepción. La desconexión mental es completa. Pasamos unos días de cuento en familia.

8/10 Good

Fernanda, buenos aires

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lindisimo, vale la pena !!!!!!!
Muy Lindo lugar, el hotel, las piletas, los senderos, el desayuno, TODO bárbaro