Chughtai Museum

Nice location , easily accessible and staff at front desk was super friendly.

I’ve stayed a few times and I’d normally give 5 stars. But this time round there were some serious errors made. Error 1: We had an undisclosed bill added to our room 552. The amount of 121,621.000 rupees from the beauty salon which we never used. This was investigated and found that the salon took the wrong number and billed it to our room by mistake! Where is the verification when customers use these services?? Error 2: They checked out our room a day early so we were unable to get back in our room for 1 hour. Again completely unacceptable. Error 3: We had booked our taxi ride back to the airport for departure. We booked this a few days in advance using their concierge service and was assured it was booked. After reconfirming a day before our departure they could not see our request??? What kind of cowboy operation you running here!! That concierge reception is a joke! They need to relook at their process for taxi booking. Righting a name on a slip is simply not good enough.

5 star hotel as per service but 2 star as per room conditions. Property needs a major renovation to qualify for a 5 star. But if you’re looking for a vintage 5 star hotel from the past then this is it. It will show you how 5 stars hotels were in the past like 30 years ago. 😄