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Reviews of Guanko Hotel

3.5 out of 5
Guanko Hotel
No.27, Zhongshun 1st St., West District, Chiayi City

Reviews

8.4

Very good

Rating 10 - Excellent. 69 out of 191 reviews" "
Rating 8 - Good. 94 out of 191 reviews" "
Rating 6 - Okay. 20 out of 191 reviews" "
Rating 4 - Poor. 7 out of 191 reviews" "
Rating 2 - Terrible. 1 out of 191 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

minbin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel with all the comforts
The breakfast at guanko is especially good. The western set breakfast has really good fried chicken.
Stayed 2 nights in Jan 2018
Response from Lou on 18 Feb 2018
Thank you for your appreciation, your satisfaction is our pleasure. And we'll keep providing quarlity meals in the future. Hope to have your kindly visit again. Regards & Thanks

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from LOU on 3 Feb 2018
謝謝您，期待您的再度入住。新年快樂！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, Shuttle Service Will Be Appreciated
The hotel itself and the room we were assigned were great! We were also happy and surprised to find a very good Japanese restaurant nearby. The inly suggestion for the hotel is to provide more shuttle service to Chiayi train station so that guests don't need to lug all their heavy bags walking around.
Stayed 1 night in Jun 2017
Dear Guest, thank you for your valuable feedback. Your opinion is very important to us! I'm happy that you have a pleasant stay with us. Looking forward to see you soon~ Frontoffice Debbie

8/10 Good

Wanda K, Edison, United States of America

Liked: Staff & service
Great hotel staff
Staff KW is an exceptional employee, great asset to your hotel. We arrived the hotel before check-in time; he offered and helped us with storing our luggage. He suggested that we go grab lunch and come back at check-in time. When we returned later, Wei took the time and helped us planned our trip to Alishan. He mentioned that on his day off Sat, which is next day, he was going to Alishan as well for fall foliage, and welcomed us to join him. After chatting with KW, we decided to meet KW at the bus stop in the morning. Wei helped us bough bus tickets and accompanied us to Alishan. On the way to Alishan, we chatted and noticed KW carried hotel brochures to distribute there, also while we were at the mountain train station, he helped other hotel guests buying next day train tickets. KW is such a generous and kind person. Really, who would go out his way to help someone that he barely knows? A Big Thank You to KW!
Response from Debbie on 8 Feb 2017
親愛的Wanda 貴賓您好， 感謝您寶貴的意見，隔音的部分會逐步改善，造成您入住的不愉快，冠閣深感抱歉，感謝您抽空提供給我們您寶貴的意見。您的滿意與肯定是冠閣全體同仁最大的成就感，期待您的再度光臨，讓冠閣全體同仁有機會為您提供服務。敬祝事事順心

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is near Chiayi city, it is convenient to eating and shopping.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel near centre
Hotel is basic. City ctr is 5 mins by taxi. Breakfast finishes at 9am and we all missed it. Room is huge and basic design. Bathroom is clean and tidy. Staffs are helpful. Overall is find and we come back next time.

8/10 Good

Ranson, Nagoya, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brief and Pleasant
Just a brief stay as I was on business. Staff was very courteous and helpful. Not near much but pleasant for short stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Hotel
I enjoyed very much my stay at Guanko Hotel, particularly a free upgrade to a Deluxe Family Room on the top floor. The room is very big and comfy and I highly appreciated the quietness. Nice & helpful staffs. The free breakfast buffet looks horrible.

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Not expecting much but disappointing
The switch control was at the centre of the bed head. When you switch off the lights in the room to sleep, the indicating lights on the panel was glowing near your head in the dark. I had to use one pillow to cover the switch panel. The room only has 2 very thin and light pillows. Insufficient pillows given that I had to use one to block the switch panel. Pillow was too light and low. Caused me neck strain the next day. I had asked for a 3-pin adaptor but the staff told me that there were not enough staff at the moment and I had to go down to the front desk to get it myself. It was 11.45pm. The hotel should not be busy then. When I went to the counter immediately after the phone call, there were 3 staffs at the reception and the lobby area was dead quiet.

8/10 Good

David, San Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel, Recommended
I stayed at 5 different hotels in Taiwan this time around, and Guanko was just fine - it was nice for it's location in Jiayi. I would stay there again.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

宗衛

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Yu Mei

Travelled with family
Liked: Cleanliness, staff & service
隔音不太好，幾乎所有聲音外面跟隔壁都聽得一清二楚
Stayed 1 night in Nov 2023

10/10 Excellent

FUJIUN

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Chih-Hsing

Stayed 1 night in Mar 2023

4/10 Poor

Albert

Stayed 1 night in Feb 2023

8/10 Good

YU HSUAN

Stayed 1 night in Feb 2023

10/10 Excellent

YingJu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Yu wen

Stayed 1 night in Jan 2023

8/10 Good

YI JIE

Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
高C/P值的商務旅店
除了房間隔音差一點(是因為隔壁房間電視聲音開很大)之外，其他部份都很滿意。早餐雖不比五星級飯店，但還算得上物超所值。服務人員的態度也是十分棒。下次仍會考慮入住。
Stayed 1 night in Nov 2022

10/10 Excellent

Hsuan Wan

Stayed 1 night in Oct 2022

10/10 Excellent

CHENG-YANG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

Weizhen

Business traveller
Liked: Staff & service
Stayed 1 night in Sep 2022

10/10 Excellent

ChiYa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Chang hsin

Stayed 1 night in Jul 2022

8/10 Good

tsaifeng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Ching Wen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
地點方便、停車方便、價位合理、環境整潔、早餐好吃，服務人員很專業親切，很用心！下次有機會會再入住！
Stayed 1 night in Jul 2022

10/10 Excellent

I HSIEN

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
雖入住高樓層安靜隔音尚可
Stayed 2 nights in Jul 2022

8/10 Good

CHI CHIEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Chih-Hsing

Stayed 1 night in Mar 2022

8/10 Good

Chia Yi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
還可以(除了隔音可以再改善)
一開始入住覺得很不錯，很清優，安靜，到假日期間看到很多人後，在房間又聽到隔壁跳來跳去，雜吵聲(小朋友們)，幾乎家長沒在管的感覺，除了那些，其他都還不錯!!!
Stayed 2 nights in Feb 2022

8/10 Good

FU-PING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得再來的飯店
櫃檯人員服務親切，客房舒適乾淨，飯店門口即可停車非常方便。早餐因疫情關係以點餐取代自助餐，現做主餐好吃，不夠還可以加點，很體貼。下次來還會選擇這家。
Stayed 1 night in Oct 2021

10/10 Excellent

SHIH JUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很不錯，下次旅行會再選擇入住
服務人員親切的說明，寵物餐很貼心。
Stayed 1 night in Aug 2021

8/10 Good

keni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
早餐棒
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
1.員工服務態度佳 2.早餐菜色不錯 3.房間隔音略差，會聽到隔壁房的聲音。 對聲音敏感且不好睡的要留意。
Stayed 1 night in Feb 2021

10/10 Excellent

Larry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
乾淨整潔 附近吃東西方便
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
喜歡：乾淨 不喜歡：隔音
Stayed 1 night in Nov 2020

8/10 Good

Wen Kuang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體還不錯 就交通稍微遠一些
整體來說還不錯 主要是離嘉義火車站以及相關景點都有距離 另外嘉義的巴士其實都需要些等待時間 所以住這間的話你必須要自行開車或隨時叫TAXI準備 不然都要走一段 服務人員以及早餐都還不錯 我建議冠閣可以考慮提早讓房客入住不要硬性規定15:30之後 因為走到你們家飯店就要一段時間了 CHECK IN 時我都看房卡資料都準備好了 可以考慮一下讓房客提早CHECK IN準備 或是休息再出發 我覺得這會讓選擇你們的旅客對冠閣加分
Stayed 1 night in Nov 2020

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
隔音很差，沒有熨斗
房間隔音效果很差，而且沒有熨斗
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Yen-chang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店乾淨 價錢便宜
Stayed 1 night in Oct 2018
Response from Rachel on 18 Nov 2018
感謝您的光臨，期待有機會再為您服務! 幸福抵嘉 抵家幸福

6/10 Okay

Lin

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from 陳怡君 on 3 Aug 2018
親愛的貴賓您好， 感謝您撥空給予我們評分。期待您的下次光臨，敬祝事事順心 櫃台禮賓人員 陳怡君敬上

4/10 Poor

Chan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
酒店需改善，空調，規條，不明為什麼非要三點後才能進房，台灣酒店3點才進房，早點進房，會吃虧嗎？
空調是這家飯店致命傷，軟床鋪，冬天應該還行吧，怕熱就別去了，早餐好吃，分中，西二款，我吃西餐，一流，吃二份，管吃飽。飲料，麵包自助式，但放在太陽底下哂，我看小蒼蠅陪吃，我放棄。
Stayed 1 night in Jun 2018
Response from 陳怡君 on 1 Aug 2018
親愛的貴賓您好， 感謝您撥空提供我們您寶貴的意見。造成您入住時的不便，冠閣深感抱歉，我們定會努力加強改進!期待您的下次入住，讓冠閣商務飯店全體同仁有再為您服務的機會。敬祝事事順心 櫃台禮賓人員 陳怡君敬上

8/10 Good

Ching Shu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Response from Kerina on 19 May 2018
親愛的 Ching Shu貴賓您好， 我們衷心感謝您熱情分享您在冠閣商務大飯店的住宿經驗。您的寶貴意見讓我們深感喜悅，很榮幸能讓您在住宿期間留下美好的回憶。希望您對這趟旅程有個美好的回憶，竭誠地期待您的再度光臨，讓冠閣全體同仁有機會再為您提供服務的機會，感受「幸福抵嘉 抵家幸福」的滋味！敬祝事事順心

8/10 Good

肉鬆, 台灣

Liked: Cleanliness, staff & service, room comfort
服務人員很親切
可能是因為連假的關係，早餐有些單調沒什麼選擇 飯店前的停車位置比較少，需要停到遠一點的合作停車場 飯店的隔音真的不大好喔，希望可以在加強。 最好的是服務人員都很棒，事先訂房確認；入住服務都很優質 希望可以繼續保持喔!!加油 ps.洗髮沐浴精很好用喔!!!
Stayed 1 night in Apr 2018
Response from Poppy on 14 Apr 2018
親愛的肉鬆貴賓 您好：非常感謝您抽空分享您入住冠閣商務飯店的住宿經驗，很開心您肯定我們的服務人員及洗沐組，冠閣致力於讓更多入住的旅客擁有更好的休憩環境與更優質的服務，隔音與早餐的部分我們會逐步加強改進，造成您連假期間入住的不便深感抱歉，希望您對這趟旅程有個美好的回憶，期待您的再度光臨，讓冠閣全體同仁有機會為您提供服務的機會。敬祝事事順心 櫃台主管 劉奕伶 敬上。

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
住起來還不錯，環境乾淨，服務也不錯。整體都不錯，就差和隔壁房間的隔音沒那麼好而已。
Response from Poppy on 14 Apr 2018
敬愛的Alan貴賓您好:衷心的感謝您肯定我們所提供的各項設施與服務並真摯的推薦及讚揚。隔音的部分我們會逐步加強改進，造成您的不便深感抱歉，我們將秉持一貫的服務品質與態度持續提供優質與優惠的服務內容及住宿環境，竭誠地歡迎您再次造訪，讓我們可以再次為您服務，感受「幸福抵嘉 抵家幸福」的滋味! 敬祝事事順心 櫃台主管 劉奕伶Debbie 敬上。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from LOU on 11 Apr 2018
謝謝您的肯定與好評 期待您的再度蒞臨 敬祝 平安