Stayed here for work since it was close to university. Overall hotel is nice and clean but a bit overpriced when compared to other options in the area. Rooms are also good size. Be Aware - you can hear planes from airport (VERY loud) all hours of the day flying over hotel (very close to property) if you stay in any room with a balcony.
Also on a few of the days the hotel was doing construction so heavy machinery noises started at 7am right outside building so impossible to sleep in. Also a few days there was no electricity for part of the day due to this construction. None of this was told to us at check in or we would have went to a different hotel immediately.
Infinity pool is very cold and fairly shallow - not warm so nice on hot days but not great when you want a warm swim at night. Hotel seemed to have limited staff and many new trainee name tags and you could feel that impact. Breakfast buffet was awesome but if you got past 9am things will be limited supply and you cannot get enough food.
Won’t stay here again since there are SO many other options in Chiang Mai that are much quieter, clear with expectations about amenities, nicer, newer, and way cheaper. Do your homework and find a cheaper place - believe me fancy accommodations are easy to find in this city at very affordable prices.
This place is way overpriced for what you get and did not communicate enough with us on the front end to plan for hotel issues during our stay.