Ratings based on 60 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

An old hotel dressed as new

Posted 22-Jul-2014
Pros: staff members
Cons: change mattress
Location: Location was ok, but not the best
I will not recommend for any one to stay here. Its a very old hotel dressed as new. Mattress very old could feel the springs in my back. Breakfast was average. Only saving grace in the property is the staff members.
5 out of 5
Recommended
for Everyone
by A verified traveller

We enjoyed every minute of it

Posted 18-Jul-2014
This place is relatively not expensive and provides a lot. The staff was very nice and kind – We asked about late checkout and they offered it for free even though I was willing to pay. We also booked all of our daily trips with the hotel staff, and it was very efficient, easy and the prices were good. The rooms are clean and comfortable, the hotel is quite well maintained and the pool & gym are nice. Breakfast was good with nice variety of food. The hotel is located very close to the night market but isolated enough to be quiet.
5 out of 5
Recommended
for Everyone
by Chris from Australia

Comfortable and welcoming hotel.

Posted 29-Jun-2014
A really nice place to stay. Buffet meals are excellent and expansive. Delightful and fun waiting staff who spoilt us at dinner with special treats. Staff very hospitable and helpful. Easy walk to street markets. Comfortable bed and good room facilities. Would stay again for sure.
5 out of 5
Recommended
for Everyone
by Steve from Adelaide Sth Australia

Value for money

Posted 25-Jun-2014
Pros: The location to the night bazaar, walk out the front & half a km down the road & you are there, 100baht for a Tuk Tuk to the walking street markets.
Cons: The design on the bath, the water run off from the shower is a minor issue, a towel behind the toilet to direct the water to the drain fixed it.
Location: 5 Min walk to night bazaar,100 Baht to walking st markets & easy walk to Mai Ping river for boat trip down river.
This hotel provided for everything required for a stay in Chiang Mai, the room was far better than expected & was very well appointed, I only found 1 minor issue with the room & that was the design with the bath, it allows the water to run down & flood the floor, to stop this we put one of the larger hand towels about 3 inches from the wall & this directed the water to the drain instead of over the floor. On the positive side I would use this hotel again & certainly recommend it.
5 out of 5
Recommended
for Everyone
by Ashleigh from AUS

Amazing hotel

Posted 17-Jun-2014
We loved the empress hotel. We were upgraded to 16th floor for our honeymoon. Staff and facilities were incredible. Would stay here again. We even got little supprise gifts from staff like jewelry and food in our room. Each night we found a 'goodnight' card onbour pillows. Hotel is in great location to everything you need. Walking to night bizzar markets. Cant say enough about this hotel, absolutely stunning service! :-) thankyou empress hotel for an incredible honeymoon!
4 out of 5
Recommended
for Families
by Kuldeep from Vancouver, BC

Nice hotel, just a little dated

Posted 11-May-2014 on Hotels.com
The hotel is nice and is in a good location. The only issues we had were with the bathroom. I'm 6'1" and the shower head was at my chest level. It would also flood the bathroom. The service was good as well and everyone was very polite. We had a couple issues when asking about vegetarian restaurants they weren't sure about any options until they asked about 6 people. Even then they didn't know about the one right I front of their entrance. Overall we had a great stay at the empress and would probably stay there again. The breakfast was great also and had many options!
4 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 08-May-2014 on Hotels.com
5 out of 5
Recommended
by QIng QIng from North Carolina

Great experience

Posted 05-May-2014 on Hotels.com
We loved it. Wonderful breakfast and the location is close to the Night Market
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel but not close to city centre.

Posted 28-Apr-2014
Good welcome by hotel staff . Enjoyed the comfort of the rooms n breakfast. Best was wifi available in room.
5 out of 5
Recommended
for Families
by randy from california

5 Star Service

Posted 28-Apr-2014 on Hotels.com
Hotel was old but grand. The service was over the top. The pool was a delightful break from the heat. The buffet was a nice break for a westerner. Do your own transportation negotiations or don't use the taxi desks first price. The value for the price was exceptional. I highly recommend this hotel. I will stay here again. The personal touches were unexpected 5 star treatment.