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Reviews of The Historic Plains Hotel

2 out of 5
The Historic Plains Hotel
1600 Central Avenue, Cheyenne, WY

Reviews

7.6

Good

Rating 10 - Excellent. 299 out of 1000 reviews" "
Rating 8 - Good. 381 out of 1000 reviews" "
Rating 6 - Okay. 165 out of 1000 reviews" "
Rating 4 - Poor. 91 out of 1000 reviews" "
Rating 2 - Terrible. 64 out of 1000 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the historic setting. Loved looking at the historic decorations. Staff was friendly
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
I loved the historical significance. Glad some if the original features were kept. Front end staff were friendly, professional and inviting. I had a cleanliness
Stayed 1 night in Mar 2020

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful piece of history
Super good which was by accident as we had no specific plans to stay in any one place as we were travelling. Just happened to stop and book and we were like wow, what a beautiful place. We just loved the ambience, such history and beautiful. We walked all around the hotel taking pictures. When comparing other hotels we stayed in for around the same price the Plains beats every one hands down. Plus the breakfast is very nice. Best sleep my wife had all trip. Highly recommend you give it a stay. Such history, furniture and artifacts to reflect the culture of the time.
Stayed 1 night in Mar 2020

2/10 Terrible

spring, casper, wyoming

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel in general was fine. The bathroom in the room was disgusting! Pubic hairs in the shower. The bottom three inches of the shower curtain was stained with mildew and the smell was horrible. The bed was extremely uncomfortable. I have never written a negative review but I was so upset with the cleanliness that I felt like others should be aware.
Stayed 1 night in Mar 2020

6/10 Okay

Km, Out of state

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
Liked that it was historic and had character. Good location, too. Room could have been cleaner. Fingerprints all over microwave and tv. 3 hairs (2 long and one looked like a body hair) on pillow when I flipped it over. Was it changed or simply reused?? Sheet had stain, and dirty spot on comforter cover. Lots of dust in room. Checked out and into another hotel next night though if it had been cleaner would have loved to extend stay. Could use updating, but cleanliness is more critical.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from The plains hotel on 9 Mar 2020
Thank you for your review! Hope to see you again soon.

8/10 Good

Tom, Peoria, Il

Liked: Cleanliness, staff & service, amenities
Historic hotel with many features reflecting this. Restaurant & bar on premises, walking distance to many other restaurants, bars & museums. Downside is no adjacent parking; park on street or remote lots 2 blocks away or more. Some rooms are a little dated. Mine had a slow draining sink, which they addressed.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from The plains hotel on 7 Mar 2020
Thank you for staying with us hope to see you again soon!

8/10 Good

Kathleen

Liked: Staff & service, room comfort
Nosalgic
Loved the nostalgia of the building. My room was on the small crowded side, but fit its purpose. Staff was helpful and friendly
Stayed 2 nights in Feb 2020
Response from The plains on 3 Mar 2020
We are glad to hear our staff was helpful and friendly! Hope to see you again

6/10 Okay

Peter

Historic Plains Hotel
Old historic hotel....like Cheyenne. Not what I would deem particularly comfortable. Only thing going for it was price. Next time I’ll stay up on I-80. Actually next time, we’ll just forego Cheyenne all together.
Stayed 1 night in Feb 2020
Response from The plains on 3 Mar 2020
We are sorry to hear that!

6/10 Okay

Cameron

Liked: Staff & service
Disliked: Property conditions & facilities
Good and bad
Front desk guy was outstanding in his customer service.
Stayed 1 night in Feb 2020
Response from The plains hotel on 3 Mar 2020
Thank you for the wonderful review!

10/10 Excellent

Heather, Casper, WY

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the step back in time. The restraunt was amazing and food was delicious. Staff was friendly and helpful.
Stayed 1 night in Feb 2020
Response from The plains hotel on 29 Feb 2020
We appreciate the wonderful review and hope to see you again soon!

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020
Response from The plains hotel on 27 Feb 2020
Thank you for a wonderful review

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020
Response from The plains hotek on 29 Feb 2020
Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from The plains hotel on 25 Feb 2020
Thank you for your review. Hope to see you again!

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
No information at checkin such as parking,breakfast, checkout time, WiFi password. No information offered on this historical building or the area.Only negative information on fines if we had pets or any damage. No receipt given for charges. No working ice machines. Bathtub leaked. Plug in only worked on half of it. No one at desk when we left.
Stayed 1 night in Feb 2020
Response from The plains hotel on 24 Feb 2020
We are sorry to hear about that. If you give the hotel a call we can email you your receipt if you’d like.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Rooms have been upgraded, freshened up, clean, great historical feel.
Stayed 1 night in Feb 2020
Response from The plains hotel on 23 Feb 2020
We are glad you enjoyed your stay! Hope to see you soon!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Loved the history and feel of it! Bathroom could have been a little cleaner
Stayed 1 night in Feb 2020
Response from The plains hotel on 23 Feb 2020
Sorry to hear about the bathrooms! We will do what we can to improve that! Thank you for the feedback!

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from The plains on 23 Feb 2020
:)

8/10 Good

Mark, Fort Collins

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great looking hotel with a good restaurant and bar.
Stayed 1 night in Feb 2020
Response from The plains hotel on 23 Feb 2020
Glad you enjoyed your stay! We hope to see you again!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great historic hotel.
Stayed 1 night in Feb 2020
Response from The plains hotel on 23 Feb 2020
Thank you! We take pride in the history :). Hope to see you again soon!

6/10 Okay

Bill

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Feb 2020
Response from the plains hotel on 20 Feb 2020
Thank you for staying with us! Hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020
Response from the plains hotel on 19 Feb 2020
Thank you for the 5 out of 5! :)

10/10 Excellent

Connie

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The historic feel. We felt like we were back when the west was wild
Stayed 1 night in Feb 2020
Response from The Plains Hotel on 17 Feb 2020
We are glad you enjoyed the historic feel of the hotel! We like to keep it original :)

2/10 Terrible

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing that place needs to be wiped of the earth is sucks so bad and danger from locals no parking inds up in some one pooling a nife on you..or gun and they dont give a rat if you are man woman or child. Stay away from this place
Stayed 1 night in Feb 2020
Response from The Plains Hotel on 17 Feb 2020
We are so sorry to hear that you felt unsafe at our hotel. We can assure you that there has never been an incident involving a knife or a gun being pulled on anyone in the area including the hotel. We apologize for any inconvenience you may have had staying here.

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service
Grand lobby and historically very interesting
Stayed 1 night in Feb 2020
Response from The plains hotel on 15 Feb 2020
Thank you for you’re wonderful feed back we hope to see you back soon!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from The plains hotel on 15 Feb 2020
Appreciate the great review! Hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from The plains on 15 Feb 2020
Thank you for the great review !

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old time stay
Great place to stay. Lots of old time charm and great staff! You can imagine what it was like back in time. Would definitely stay here again!
Stayed 1 night in Feb 2020
Response from The plains hotel on 15 Feb 2020
Thank you so much we are so glad you had a great stay and enjoyed the history of the hotel!

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Beautiful lobby and friendly staff. Nice location downtown.
Stayed 1 night in Feb 2020
Response from The plains hotel on 15 Feb 2020
We are so happy to hear you had a great stay! Hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The historic site and all the period memorabilia. Close to downtown and museum.
Stayed 1 night in Feb 2020
Response from The plains hotel on 15 Feb 2020
We hope you had a great time at the hotel! Hope to see you again soon!

8/10 Good

Kafi, Cheyenne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a historic hotel and it is preserved. It has a nice area for breakfast and a bar and dinner at night. The location is great, fitness center laundry, and they play the piano I like the view from some of the rooms. The staff is really nice, forgot the young mans name. One of the staff was dressed like the old hotel bellsman in the early 1900's. Its a cute place!
Stayed 2 nights in Feb 2020
Response from The plains hotel on 15 Feb 2020
We are so happy to hear that you enjoyed your stay with us! We hope to see you again soon!!!

8/10 Good

Rachael

Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must stay!
This older hotel was awesome to stay at! Simply beautiful and we loved the history of the hotel. It was fun exploring the 5 floors! The complimentary breakfast was also good. We will be back!
Stayed 1 night in Feb 2020
Response from the plains hotel on 13 Feb 2020
Thank you so much for the wonderful review! We are so happy you enjoyed your visit! Hope to see you again soon!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from The plains on 15 Feb 2020
Hope you had a good time at the hotel!

6/10 Okay

Steph, Australia

Liked: Staff & service
This property has a great location and fantastic staff. The lobby and bar is absolutely beautiful. This is an old hotel with lots of character and charm. The hallways are beautifully stocked with artwork. The rooms are small and there isn’t much you can do to improve that. I would highly recommend rooms get new pillows, they were terrible and hard as rocks. The heating is very good, almost too good for the small rooms as we had to keep turning the heater off as it was getting too hot too fast. All in all great stay, beautiful hotel and fantastic staff!! Thank you.
Stayed 1 night in Feb 2020
Response from the plains hotel on 13 Feb 2020
Thank you for the feedback. We are going to work on bettering peoples experience! Hope to see you again soon!

10/10 Excellent

Dyana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel!
We have stayed at this hotel three times so far, while traveling between MI and NV. I see no reason to stay anywhere else. The beautiful, historic property and the friendly accommodating staff are wonderful.
Stayed 1 night in Feb 2020
Response from Plains Hotel on 11 Feb 2020
Thank you so much for your wonderful feed back! Can't wait to see you on your next visit!

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020
Response from plains hotel on 11 Feb 2020
Hope you had a wonderful stay.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Michael and his staff were GREAT. Always willing to help out and answer oir questions. The Nostalgia of the hotel was awesome great artifacts paintings on display that really made it awesome.
Stayed 2 nights in Feb 2020
Response from the plains hotel on 11 Feb 2020
Thank you for your wonderful feedback! Hope to see you again!

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The historic building in great. The restaurant is limited. Parking is a block and a half away and quite inconvenient.
Stayed 2 nights in Feb 2020
Response from The plains on 6 Feb 2020
Thank you for your feedback. we apologize for any inconvenience with the parking. We hope to see you again to better your experience!

8/10 Good

Melissa, Upper Peninsula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is right downtown with a true historic feel. Walking distance to good food and good beer.
Stayed 1 night in Feb 2020
Response from The plains on 6 Feb 2020
Thank you Melissa for your wonderful feedback! We hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remember, this is an Historic Hotel, not a 5 Star luxury stay. A great experience where there's a lot of authentic stuff everywhere. Very adequate facilities and service. Pretty well maintained and a real adventure to stay here briefly and ponder the events that surely took place here. Live it like it really was 'back then'. Great breakfast to boot.
Stayed 1 night in Jan 2020
Response from plains hotel on 1 Feb 2020
Thank you so much for your wonderful feed back! We hope to see you again !

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, amenities
This is a 100+ year old hotel. If you want a piece of history it is worth a stay. If you want a Court Yard type place this is not for you. In downtown, it is very walkable. Their parking lot is 2 blocks from hotel.
Stayed 2 nights in Jan 2020
Response from The plains hotel on 29 Jan 2020
Thank you so much for the wonderful words!

10/10 Excellent

Jen, Chicago, IL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool place. Park anywhere that says 2 hour parking.
Stayed 1 night in Jan 2020
Response from Front office manager on 23 Jan 2020
Jen, Thank you for your review! We hope to see you again!

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
The plains is an historic property and as such is a more than a century old. If you have a nostalgic bent and enjoy stepping back in time, the Plains is a wonderful place to do it. Hotel staff is helpful and friendly and love the classic bell uniforms!
Stayed 2 nights in Jan 2020
Response from Front office manager on 21 Jan 2020
Thank you for your review! We hope to see you again!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a cool old building. They have tried to balance updates with leaving it a historical landmark. It's easy to imagine its the 1890s and you've come in from the range and are waiting to catch a train back east
Stayed 1 night in Jan 2020
Response from Front office manager on 21 Jan 2020
Thank you for your review, and your comments on the history of our hotel. We hope to see you again!

8/10 Good

Beth

Travelled with family
Liked: Staff & service, amenities
The staff was so friendly and they took care of every need. The property is very old (historic) so some things weren’t as clean as I might have liked But the people made up for it.
Stayed 2 nights in Jan 2020
Response from Front office manager on 16 Jan 2020
Beth, Thank you for your review and your comments on our staff. We hope to see you again!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Very old Rooms and pillows were hard and lumpy. Old food in the fridge, which made me think that housekeeping wasn’t super thorough. Seemed clean enough though and friendly staff.
Stayed 1 night in Jan 2020
Response from Front office manager on 13 Jan 2020
Thank you for your review. I am sorry to see that you had issues during your stay. I will discuss your comments with staff to improve our service. Thank you again