Quadruple Room, Private Bathroom | Desk, iron/ironing board, free WiFi
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Reviews of Quarterz

3 out of 5
Quarterz
39 - 43 City Road, Chester, England

Reviews

6.8
Rating 10 - Excellent. 23 out of 110 reviews" "
Rating 8 - Good. 46 out of 110 reviews" "
Rating 6 - Okay. 14 out of 110 reviews" "
Rating 4 - Poor. 9 out of 110 reviews" "
Rating 2 - Terrible. 18 out of 110 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

james

Liked: Staff & service, property conditions & facilities, room comfort
Cosy but smelly.
Stayed here before. Room was ok, just smelled damp and took a few hours to air out.
Stayed 1 night in Feb 2020
Response from Quarterz Manager on 10 Mar 2020
Dear James, Thank you for your review. We will look into the issue you raised and hope to see you again soon for a future visit.

8/10 Good

Paula

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Reception so helpful Nice and warm room
Stayed 1 night in Feb 2020
Response from Quarterz Manager on 13 Feb 2020
Dear Paula, Thank you for taking the time to review Quarterz Chester. I am happy to hear your comments regarding the team and your room. We look forward to seeing you again for a future visit.

10/10 Excellent

Leo

Stayed 1 night in Feb 2020

4/10 Poor

DG

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The room was uncomfortably hot and quite dark. The only window was looking out into the staircase so we couldn't open it or even open the curtains. The bathroom stunk of bad drains. There were some long black shreds sticking from under the bed
Stayed 1 night in Feb 2020
Response from Quarterz Manager on 10 Feb 2020
Dear DG, We are sorry to hear that your recent visit to Quarterz did not meet expectations. We have a 24 hour reception team to address any issues on site and I will work to look into the issues you have raised.

10/10 Excellent

Leanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Quarterz Chester on 20 Jan 2020
Dear Leanne, Thank you for your review. We are happy to hear you enjoyed your visit and look forward to seeing you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Quarterz Chester on 1 Jan 2020
Thank you for your rating of 4 out of 5. We hope to see you again in the future.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
MOULD EVERYWHERE, DIRTY ROOMS. WE DONT SMOKE AND THEY CHARGED US 50 POUNDS FOR SMOKING. Avoid this place. It’s filthy and staff is rude.
Stayed 1 night in Nov 2019
Response from Quarterz Chester on 21 Nov 2019
Dear Adrian, Thank you for your review. We take charges very seriously at the hotel to ensure all our guests are looked after during there stay. Kind Regards.

8/10 Good

R oss

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
plesant
choice stay.
Stayed 1 night in Nov 2019
Response from Quarterz Chester on 18 Nov 2019
Dear Ross, Thank you for your review. We look forward to your next visit to Quarterz Chester.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Had to keep going to reception for more milk and sugar .not enough in the room
Stayed 2 nights in Oct 2019
Response from Quarterz Chester on 18 Nov 2019
Thank you for visiting Quarterz Chester.

2/10 Terrible

Sam

Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not serviced when we arrived and was relatively dirty. The staff assured us the room would be serviced by the time we got back from our dinner however was not and was still in an unacceptable state. We emailed the manager to complain about the condition of our room and the poor service and never received a reply. Terrible.
Stayed 2 nights in Aug 2019
Response from Quarterz Chester on 18 Nov 2019
Thank you for visiting Quarterz Chester.

2/10 Terrible

keith kieran

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Quarterz Chester on 18 Nov 2019
Dear Keith, Thank you for visiting Quarterz Chester.

2/10 Terrible

Verified traveller

Stayed 3 nights in Oct 2019
Response from Quarterz Chester on 18 Nov 2019
Thank you for visiting Quarterz Chester.

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2019
Response from Quarterz Chester on 18 Nov 2019
Thank you for visiting Quarterz Chester.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Quarterz Chester on 18 Nov 2019
Dear Matthew, Thank you for your review. We look forward to seeing you again for a future visit.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the station and the walls. Not far from the town centre
Stayed 1 night in Sep 2019
Response from Quarterz Chester on 18 Nov 2019
Thank you for visiting Quarterz Chester.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab little hotel
The hotel is fantastic for the price, big bed, spacious room and lovely bathroom. Only flaws would be our room door was very hard to open and shut very stiff and had to force it shut at night and our bathroom window gave great natural light but no blinds for a bit of privacy and since our room was at the side of a public path i would have liked a bit more privacy.
Stayed 1 night in Sep 2019
Response from Quarterz Chester on 18 Nov 2019
Thank you for visiting Quarterz Chester.

2/10 Terrible

CHARLES

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Quarterz Chester on 18 Nov 2019
Thank you for visiting Quarterz Chester.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreadful
Room was unbearably hot! Bathroom was covered in mould and paid for a double bed which was 2 single beds pushed together
Stayed 1 night in Sep 2019
Response from Quarterz Chester on 25 Sept 2019
Dear Guest, We are sorry to hear your recent stay at Quarterz did not meet your expectations. We will get the maintenance team to look into the issues you have raised.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Friendly staff, good location. We would definitely stay again.
Stayed 1 night in Sep 2019
Response from Quarterz Chester on 25 Sept 2019
Dear Dianne, Thank you for the great score and comments. We look forward to seeing you again for a future visit.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Hotel was really nice and staff couldnt do enough for you so friendly. However there were 8 dead wasps in the hall way, room was clean tho
Stayed 1 night in Sep 2019
Response from Quarterz Chester on 25 Sept 2019
Dear Guest, Thank you for your feedback. The friendly team look forward to seeing you again soon.

2/10 Terrible

Milad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Electricity!!!
Now i understand why the price was low. Didn't even have electricity as they turn it off after a certain time. Room was boiling and couldn't sleep. Had to pay £10 just to use the kitchen. Avoid staying here.
Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Quarterz Chester on 25 Sept 2019
Dear Guest, Thankyou for your feedback

2/10 Terrible

Veronika

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Quarterz Chester on 25 Sept 2019
Dear Guest, Thankyou for your feedback

6/10 Okay

Annemarie

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2019
Response from Quarterz Chester on 25 Sept 2019
Dear Guest, Thankyou for your feedback

8/10 Good

MR. ROGER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Quarterz Chester on 25 Sept 2019
Dear Guest, Thankyou for your feedback

6/10 Okay

Ian

Liked: Cleanliness
Disliked: Staff & service, room comfort
Basic and hot
Arrived at 2.20pm - room not ready! Room was very large and clean if very basic. Massive problem was that it faced the main road to the train station and was on the ground floor so you couldn't open the window and it was a boiling, hot day. No air con so room was very hot!! I had to open the window but then couldn't relax as people constantly walking past - not much sleep was had!
Stayed 1 night in Jul 2019

6/10 Okay

Kenneth

Liked: Staff & service
Disliked: Room comfort
No my best experience
Enclosed room just as wide as mattress. No padding on mattress so just a sheet. Open shower area in adequately large bathroom. Noisy party in halls.
Stayed 2 nights in Jul 2019
Response from Quarterz Chester on 19 Jul 2019
Dear Kenneth, Thank you for your feedback, we will take your comments on board and look to build on these areas in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019
Response from Quarterz Chester on 19 Jul 2019
Thank you for your high rating.

10/10 Excellent

Adrian, Oakham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well done to the Quarterz staff.
On a business trip I booked four rooms, two for 4 night and two for five nights. With different staff arriving later and some going home early. We were able to shuffle people around and the Hotel staff were perfect in allowing us the flexibility to change staff in the accommodation. Changing bedding etc.
Stayed 4 nights in Jun 2019
Response from Quarterz Chester on 19 Jul 2019
Dear Adrian, Thank you for your lovely comments. I will share these with the team and we look forward to welcoming you again in the future.

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Quarterz Chester on 19 Jul 2019
Thank you for high rating, we look forward to welcoming you back in the future.

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel room lovely staff 1 thing I would advise is putting the table by the Marriott in order for us girls to do our makeup and hair without standing the whole time ahah other than that very nice and will stay here again on our next visit
Stayed 2 nights in May 2019
Response from Quarterz Chester on 4 Jun 2019
Dear Jacqueline, Thank you for your feedback. We look forward to your next visit to Quarterz.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Quarterz Chester on 4 Jun 2019
Thank you for the positive score.

4/10 Poor

Alice

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very smelly bathroom and very hot room despite us not having the heating on
Stayed 1 night in May 2019
Response from Quarterz Chester on 4 Jun 2019
Dear Alice, I am sorry to hear about the issues you encountered during your stay. The maintenance team will look into these issues. Thank you for visiting Quarterz Chester.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Great staff and location but worryingly unclean.
The room was not clean at all. The toilet had poo and dried urine stains on it, the was hair on the floor and stains on the bedding. The shower doors were ill fitting which left about a 2 inch gap somewhere no matter how you triedto close them, so afterva 5 minute shower, the floor had a big wet patch. The room was small which is really not a problem but we were placed in an adjacent room to a family who were shouting in the kitchen outside our room at 7am (womderful on your only day off). The only real positives were 1. The friendly staff; they quickly dealt with some of the issues we had. 2. How close the apartments were to the main city centre. It cost £3 in a local taxi and was less than a 5min drive.
Stayed 1 night in May 2019
Response from Quarterz Chester on 19 Jul 2019
Thank you for your feedback. We will use your comments to improve our product for the future.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Quarterz Chester on 19 Jul 2019
Thank you for the high rating.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

andrew

Liked: Cleanliness, staff & service
Chester race's.
Four friends going to Chester race's so booked two twin rooms for one night. The hotel is convenient for the train station and a steady walk into the main shopping area. The rooms are clean but basic nice bathrooms. I would not book this location if you want luxury or romantic experience. Was not worth the £300 Maybe half this.
Stayed 1 night in May 2019

6/10 Okay

Neil

Liked: Cleanliness
Disliked: Room comfort
Quality could be improved.
We booked four rooms. My hot water was not working the last day and the beds were very basic in comfort. I had a desk but no chair to sit at it. Overall it was average and I was grateful we did not spend much time in the room
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Needs a proper clean up
There where eye lashes in the table of the room we stay...walls were full of dirty spots (but they were painting in the reception, that is good).
Stayed 1 night in May 2019

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel for the price I've stayed in. great all round
Stayed 1 night in Mar 2019

8/10 Good

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming staff
I requested a ground floor or 1st floor room due to mobility issues. The hotel got in touch really soon after booking to confirm they had allocated a ground floor room. We were greeted really warmly by the 2 members of staff who stored our bags unt we were able to check in. We were upgraded to a triple room which was really spacious. The only downside for me is that I'm used to a quiet area, living in a rural location, so the road out front was a little noisy for me.
Stayed 1 night in Mar 2019

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base at a great price.
Arrived very early knowing we wouldn't be able to check in but the friendly receptionist allowed us to leave our bags. When we returned later to check in the process was smooth. We had 4 rooms of 4 single beds; the rooms were clean and spacious with large bathrooms. We only used the hotel as a base for the night but it was great with a very good central location.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean the staff are pleasant. Very close to Chester town centre.
Stayed 1 night in Mar 2019

8/10 Good

Steffan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Trev, Derby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming smile on our arrival and showed to our room. The room in itself was quite good, nice size and comfortable bed. The on suite was a good size too. I think that the only downside is that the rooms at the rear of the hotel face into an inner stairway which echoes with people talking and generally moving around. We didn't get much sleep due to the herd of elephants in the room above. The last time we stayed we had a room at the front of the hotel. Would definitely recommend this hotel and stay again but in the older part of the hotel.
Stayed 1 night in Jan 2019

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding value
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Do not stay here
An absolutely awful experience with the staff at this hotel. Had to move rooms 3 times in 12 hours and I have had no apologies from any member of staff. I have tried to contact the manager via emails and have had no response.
Stayed 1 night in Jan 2019