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Reviews of Oaklands Hotel

3.5 out of 5
Oaklands Hotel
93 Hoole Road, Chester, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 25 out of 57 reviews" "
Rating 8 - Good. 26 out of 57 reviews" "
Rating 6 - Okay. 3 out of 57 reviews" "
Rating 4 - Poor. 1 out of 57 reviews" "
Rating 2 - Terrible. 2 out of 57 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking Foods great Noce location
Stayed 1 night in Apr 2024

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Excellent stay. Room cleanliness superb. Food great. Better then 4 star. Toilet cleanliness above and beyond.
Stayed 3 nights in Feb 2024

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to have a restaurant on site. Rooms were comfy
Stayed 2 nights in Dec 2023

8/10 Good

John

Stayed 4 nights in Nov 2023

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great for a night away
It was a really comfortable and convenient place to stay whilst having a day/night catching up with friends
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Travelled with partner
Hotel close to town ,rooms nice and ours was spacious and clean.. Nice to have pub for drink and food. Only negative meals need be warmer
Stayed 1 night in Nov 2023

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay for Xmas Markets
Stayed 2 nights in Nov 2023

10/10 Excellent

Steven, Port Jefferson Station

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to spend the night
Stayed 1 night in Nov 2023

8/10 Good

Paolo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Rob

Business traveller
You know what you are getting
For £75 and for one night it was perfect. I like the busy aspect of the pub downstairs. Typical Hungry Horse so you know what you are getting. Loads of TV's with the football on. Nice pint, and typical pub grub. Hotel aspect is a bit different. Nothing like a holiday inn or Premier in, but perfectly acceptable for the price. Not a place for a romantic weekend, but for a night at work ok. I was in Room 5 which was probably the largest physical room I have ever seen. Bed was comfortable, but duvet was thinner than I would have liked. Little bit tired around the edges, but again for the cost all ok and free parking. Breakfast was limited, but for £9 I left feeling full. I would stop again.
Stayed 1 night in Oct 2023

8/10 Good

Tanya

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Joyce, Tigard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was excellent! Great bed and spacious room! It needed an elevator. Way too many stairs for my husband and I. The food downstairs was great for the price!
Stayed 1 night in Sep 2023

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Richard

Stayed 1 night in May 2023

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 4 nights in May 2023

8/10 Good

Miss U

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Great place to stay a short walk into town. Great sized room and lovely beer garden. The only issue was that breakfast did not include any cold drinks e.g. water or juice
Stayed 1 night in May 2023

2/10 Terrible

Mindaugas

Stayed 2 nights in Mar 2023

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

6/10 Okay

kirsty

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall out stay was good, staff were friendly and really helpful, food waa great, room comfortable but....lots of paint chipping off the wall which waa really unsightly! Bathroom great, would stay again ut definitely not in room 11 unless redecorated!
Stayed 1 night in Mar 2023

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chester Teacher Training College annual reunion.
Great location with ample parking. Not many premises in Chester have so many TV screens with the bar atmosphere and a very good food menu. Some beers where off but still plenty of options to choose from. I will be staying there next year on the corresponding weekend with my friends from 50 years ago.
Stayed 1 night in Feb 2023

8/10 Good

Keith

Liked: Cleanliness, staff & service
Oaklands Hotel
Jemma bar lovely - breakfast great - food reasonable - upgraded to room 10 however no drawers or wardrobe 3 hangers on wall exposed pipes made room hot - bathroom updated good - You could save on electricity as tvs and lights on early morning in lounge etc could turn off and section areas for eating am. Varnish on tables and other areas could be painted regularly for max effect. Tables sticky cleaning fluid perhaps/ however staff and all else fine. Comments for benefit of yourselves as worked in leisure all working life. Minimum attention for maximum rewards Thanks
Stayed 3 nights in Oct 2022

10/10 Excellent

Susan

Stayed 1 night in Sep 2022

10/10 Excellent

Sabrina

Stayed 1 night in Jul 2022

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 1 night at Oaklands chester.The welcome was very friendly. We were in room2 The room was very clean .The beds were comfy .The onsuite the same .No complaints at all .we had2 meals Dinner the first night Breakfast the next morning.The staff were extremely helpful and friendly.Would have no hesitation in recomending Oaklands Maureen and Judith (Bolton)
Stayed 1 night in May 2022

4/10 Poor

craig

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Apr 2022

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Comfort and good atmosphere at all times of the day .
Stayed 2 nights in Mar 2022

8/10 Good

Lorraine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice place but don't get stuck in room 11!
Pub/hotel was fine. I usually think you get what you pay for but the room we had wasn't up to scratch & hotel was full so couldn't change rooms. Small room - no problem. Paint flaking off walls - problem. Single glazed window- problem. Massive water pools every morning from condensation, running down the wall. Wardrobe - no wardrobe, just a wall bracket with a few hangers but not a big issue. Lovely bathroom apart from the shower curtain pole was stuck together with gaffer tape & the complimentary toiletries consisted of a tube of hand wash covered in someone elses makeup. Hot water pressure is non existent so don't try having a bath! Housekeeping staff where lovely as were the hotel/pub staff. It was lovely and warm though.
Broken window safety catch
Not my makeup on this!
Stayed 3 nights in Feb 2022

10/10 Excellent

Yoliana

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay i Chester
Location is good for either Chester Zoo or the old town, 20 minutes walk, room is well presented, positives are the big modern pub on ground floor, with 20% off food for those staying in the hotel and free onsite parking, the only slight negatives are the thin partition walls with other rooms and the gap at the door, causing it to bang from the draught each time somebody is passing through the corridor and using the front door.
Stayed 1 night in Feb 2022

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Martin

Liked: Cleanliness, staff & service
Good Value but in need of update
First impression was that of a busy pub and wondered about comfort. Room was a little tired (understand they are going through a refurb) but ours was obviously still to so as there was flaking paint and a bare patch on the wall. It was also a little on the small side but then was only a base. Couldn't hear the pub, though one or two of the residents were noisy when coming back from a night out partying (but not the hotels fault). On the positive, you couldn't fault the staff - they couldn't do enough for you and were always friendly and courteous - particularly Emma who was on the breakfast shift who went out of her way to help with our needs. Food was good value and tasty and discount for staying added further value. Good base for a comfortable stroll into Chester (so avoiding the one way system and parking charges) Would we stay again? Possibly, once all rooms refurb'd (and avoiding Horse Race weekend)
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveller

Liked: Staff & service
Bugging out
Its was okay, i was disappointed with the room. The white sheets had some minor staining but the major issue was it seemed to have a wasp issue. There were 4 in the room when we entered, all on the windowsill. We got rid of them but more appeared by morning, i think they had a wasps nest in the wall behind the radiator as the plaster was coming away leaving a hole in the wall. They seem to like using tape to fix things, the window vent in the bathroom was being kept in place by tape and the light shade had tape around it and you could see lots of dead bugs in the light shade. We didn't spend much time in the room and only stayed one night so it was sufficient. The staff were all friendly and the service was quick. Food was good.
Stayed 1 night in Sep 2021

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for food and drink
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Despite the hotel being in a busy pub, once you were in your room you could not hear any noise from the pub itself. The room was clean and comfortable and very good value for money.
Stayed 1 night in Aug 2021

10/10 Excellent

Kay

Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Surprisingly good.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oaklands hotel
Very welcoming pub/restaurant with good food at reasonable prices. The hotel rooms were spacious and had all the amenities you may need, very clean and comfy
Stayed 1 night in Jul 2021

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2021

8/10 Good

Christine

Stayed 2 nights in Jun 2021

8/10 Good

conor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Judith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value overnight stay
Single night, two rooms, good value for money and great location for Chester Zoo. Rooms refurbed recently and very clean and well equipped. Restaurant downstairs cheap and cheerful and staff pleasant and onhand to help. No issues, would consider staying again.
Stayed 1 night in Sep 2020

8/10 Good

Tracy, Plymouth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really friendly , the food is great value for money,the room was a bit on the small side and the bed was too small as a double ( only 4ft)
Stayed 3 nights in Sep 2020

6/10 Okay

Jo

Travelled with group
Disliked: Room comfort
most probably wouldn’t stay again.
Check-in was very slow as person was unfamiliar with how to do this so had to ask for assistance. The room was on the ground floor but the window had no security measures so on what was a very hot not, I felt the window needed to be shut. The doors to rooms are very heavy and bang, causing a lot of disturbance. Rose petals found under the bed so clearly hadn’t been hoovered very well. I don’t often write a negative review, but was disappointed with this stay. I suppose the price reflects the quality. Finishing on a positive.... the location is ideal for Chester city centre.
Stayed 1 night in Jul 2020

2/10 Terrible

Ali

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Was charged double on both payment cards , awful hotel , miserable customer service , no one answers phone , no email contact , first and last time I book with hotel.com.
Stayed 2 nights in Mar 2020

6/10 Okay

Deborah

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Zoe, Manchester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We both enjoyed the stay very much, was clean tidy and a good location
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness
Generally okay
Aesthetically pleasing room but the windows were in serious need of replacement as we woke up to heavy condensation each morning. We also arrived to a freezing cold room, it was already unseasonably cold outside and no way to turn the heating on - had to get into the bed and wait until late evening for it to come on by itself. Having said that, the staff we interacted with were nice enough, the room looked well-kept and had lovely furnishings and there was relatively little noise pollution. Would stay again, just maybe in the summer
Stayed 2 nights in Mar 2020

10/10 Excellent

masie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020