Ratings based on 96 Verified Reviews
They paid and stayed. We double-checked. 4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.We double-checked.
Recommended
for Everyoneby A verified traveller from Brisbane Queensland Australia
Excellent position to explore Chester
Posted 23-Jul-2014Pros: The convince to the centre of Chester.
Cons: The reception staff.
Location: Right in the centre of the city. Lots to see in and around Chester & Wales.
We where disappointed that we where not helped into the hotel with our luggage and had to drag our luggage up a couple of steps. Also the breakfast menu was not explained to us which was a bit confusing as we didn't know what we where untitled to with the package. The reception staff weren't overly helpful and didn't live up to what I would class as 5 star trained. We received better service from hotels of supposedly fewer star ratings.
Recommended
for Everyoneby A verified traveller from Cheshire.
Wonderful.
Posted 13-Jul-2014by A verified traveller
Very central hotel but::::::::::::::::::::
Posted 09-Jul-2014Pros: the upgrade because of wrong booking requirement. We need twin beds and were given them with the upgrade. Catastrophe without. Well Done for that!!!
Cons: Reception area and the "Fitness center"
Housekeeping was excellent as well as the young lady who welcomed us. Many of the others made it very explicit why the UK has the lowest worker-productivity of all OECD countries.
Recommended
for Everyoneby A verified traveller
Great hotel
Posted 02-Jun-2014Never forget it for the rest of my life. One of the best experiences of my life.
Recommended
for Everyoneby David from Macclesfield
Unforgettable experience
Posted 31-May-2014Amazing! Took my girlfriend as part of our engagment proposal! On arrival was upgraded to a superior suite- which was huge and had a great view! I'd asked for rose petals in the room, which they sorted, whole experience was fantastic and the staff were excellent too!
Recommended
for Everyoneby A verified traveller
Lovely hotel with excellent facilities
Posted 31-May-2014Pros: Delighted to find a 3 star restaurant. The food was terrific.
Excellent hotel centrally located in historic Chester.
Recommended
for Couplesby Rod from Washington/Tyne and Wear
Posh But Not Stuffy
Posted 19-May-2014Excellent Staff and hotel. Only niggle, room to hot throughout night, without using air-con on full blast. Staff were excellent, all very friendly, and attentive to your needs.
Recommended
for Everyoneby Helen from Shropshire
Welcoming & Friendly
Posted 13-May-2014Pros: Everything
Location: Situated in the very heart of Chester, an excellent base for sight-seeing and, of course, shopping.
A wonderful, warm welcome, attentive service, fabulous food, comfy room, what more could you ask for. My husband rates hotels according to the quality of the breakfast scrambled eggs and this rated 5 stars for consistency and seasoning! A big thank you to ALL staff who were so friendly and helpful.
Recommended
for Everyoneby Amanda from Anglesey
lovely hotel in the centre of chesster
Posted 12-May-2014Pros: everything
Location: location is excellent close to everything you need in Chester
would definitely stay again. very comfy and quiet and central to everything
by derek from St Albans
The Chester Experience
Posted 05-May-2014Pros: central position
Cons: Colour schemes. Local artists pictures, Flowers at restairant tables..
Location: See Chester magazine.
Everything a high standard but utterly bland, Very few flowers, boring " correct " pictures, dull colour schemes. No "life " to the place, could have been anywhere.
