Ratings based on 117 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel and location in the heart of Chester

Posted 25-Aug-2014
Pros: Rooms location and staff
Cons: Could hear noise outside rooms
Location: Went for a wedding
All excellent especially the location, rooms, beds large and very comfortable, although our room did not have a view. Food and service was very good . Doormen very helpful. The only problem was that you could hear noise outside the rooms and doors slamming. However we would return for another stays as we really enjoyed our time at this excellent hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from Shrewsbury

City break.

Posted 28-Jul-2014
Pros: Great ambience.
Cons: As stated above certain members of staff need to be reminded why they are there.
Superb hotel with very comfortable rooms with a very good standard of finish. Food excellent. Staff well very friendly and helpful with the exception of a core of Eastern Europeans that need a course at charm school. They were arrogant, aloof and basically unhelpful. Check out on Sunday morning was more than chaotic.
3 out of 5
by A verified traveller from w

Ok hotel, better hotels just outside Chester

Posted 26-Jul-2014
There's an after bill after you paid for the room!! Parking in there own car park, paying for a hot breakfast is extra!! Your better staying in grosvner in pulford 5 miles out of town and a lot more quality for your money
4 out of 5
Recommended
for Everyone
by A verified traveller from Brisbane Queensland Australia

Excellent position to explore Chester

Posted 23-Jul-2014
Pros: The convince to the centre of Chester.
Cons: The reception staff.
Location: Right in the centre of the city. Lots to see in and around Chester & Wales.
We where disappointed that we where not helped into the hotel with our luggage and had to drag our luggage up a couple of steps. Also the breakfast menu was not explained to us which was a bit confusing as we didn't know what we where untitled to with the package. The reception staff weren't overly helpful and didn't live up to what I would class as 5 star trained. We received better service from hotels of supposedly fewer star ratings.
5 out of 5
Recommended
for Everyone
by A verified traveller from Cheshire.

Wonderful.

Posted 13-Jul-2014
2 out of 5
by A verified traveller

Very central hotel but::::::::::::::::::::

Posted 09-Jul-2014
Pros: the upgrade because of wrong booking requirement. We need twin beds and were given them with the upgrade. Catastrophe without. Well Done for that!!!
Cons: Reception area and the "Fitness center"
Housekeeping was excellent as well as the young lady who welcomed us. Many of the others made it very explicit why the UK has the lowest worker-productivity of all OECD countries.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 02-Jun-2014
Never forget it for the rest of my life. One of the best experiences of my life.
5 out of 5
Recommended
for Everyone
by David from Macclesfield

Unforgettable experience

Posted 31-May-2014
Amazing! Took my girlfriend as part of our engagment proposal! On arrival was upgraded to a superior suite- which was huge and had a great view! I'd asked for rose petals in the room, which they sorted, whole experience was fantastic and the staff were excellent too!
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel with excellent facilities

Posted 31-May-2014
Pros: Delighted to find a 3 star restaurant. The food was terrific.
Excellent hotel centrally located in historic Chester.
5 out of 5
Recommended
for Getaway With Friends
by Grace from Morecambe

Excellent hotel

Posted 22-May-2014 on Hotels.com
Hotel very good Staff very pleasant Food fantastic Position could not be Beaton