Ratings based on 85 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

A very enjoyable stay.

Posted 17-Apr-2014
Pros: Gorgeous atmosphere very relaxed.
Cons: The Receptionist did not explain all hotel facilities to us regarding where to have breakfast where the quiet lounge was etc. could be improved.
Location: Fabulous location in the centre of Chester.
A beautiful hotel very professional staff. Very relaxing you could want for nothing.
5 out of 5
Recommended
for Everyone
by louis from england

Fantastic hotel

Posted 23-Mar-2014
Pros: The splendour and decor of this hotel . The staff ,the whole ambience .
Cons: The parking directions could do with looking in to directions in to town through the one way system to the Grosvenor .
Location: Lots of shops and amenities
The whole experience was amazing a real step back in time. To a time when manners and good etiquette customer service come first . All in all a thoroughly enjoyable experience
4 out of 5
Recommended
for Everyone
by nichola from birmingham

Lovely hotel, great location

Posted 03-Mar-2014
Hotel was lovely, the price of the room was expensive for the size....and I felt as though everything was an optional extra (breakfast and pay extra to use hotel spa)
5 out of 5
Recommended
for Everyone
by Diane from Essex

lovely traditional style hotel

Posted 19-Feb-2014
Location: Right in the town centre, lovely traditional shopping in a high street instead of the boring Malls. A block from the Cathedral, a must to visit.
thoroughly enjoyed it, friendly efficient staff, beautifully maintained hotel, comfy bed, lovely room.
5 out of 5
Recommended
for Everyone
by paddy from liverpool

Stunning hotel

Posted 16-Feb-2014
Pros: I liked the butler parking my car. Very classy
Cons: Nothing
Location: There is lots of shopping , jewellers noodles next door. And the cathedral , restaurant and bars
From start to finish this was the nicest hotel I've ever stayed at. From the staff to the food and drinks! Everything was perfect. Looking to come back with my mum and grandma
5 out of 5
Recommended
for Everyone
by Olga from Moscow

Wonderful experience

Posted 03-Feb-2014
I enjoyed my staying in the hotel: superb location in the very heart of Chester, moreover Grosvenor has dignity and tradition, it is beautiful, the sevice is good, nice spa, wonderful restaurants.
5 out of 5
Recommended
for Couples
by Andrea from Oldham

Great hotel very central

Posted 28-Jan-2014
Pros: Lovely Welcome from the staff. Parked right outside the hotel and they took our car and parked it up for us. Really good location for sights.
Cons: Leaving the hotel the staff seemed a little confused where our car had been parked, gave us a ticket that I paid £8 for but this was put right asap.
Location: The cathedral is amazing. The shopping is fantastic and the pubs are great. In good weather the roman gardens are great.
A birthday treat for my husband. Lovely hotel real attention to detail. Little birthday cake and card in the room from the hotel which was a nice touch. Central for shops and the cathedral. Pubs close by. Great welcome from hotel staff. Really clean and comfortable as you would expect from a 5* hotel. Ordered room service after a night out.....the best fish and chips we've had in ages. Breakfast was nice but it is an extra £7.50 each for a cooked breakfast.
5 out of 5
Recommended
for Everyone
by Neal from Shropshire

Fantastic weekend away

Posted 21-Jan-2014
Great weekend stay. Fantastic staff and attention to detail!
5 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 12-Jan-2014
5 out of 5
Recommended
for Couples
by Hayley from Cheshire

Stunning hotel, fantastic spa, just perfect!!

Posted 12-Jan-2014
Pros: Everything!! Just lovely
Booked the hotel and spa treatments as a surprise for my boyfriends birthday. From the minute we arrived the staff were great and we're more than helpful. The spa was fantastic, the room was gorgeous, and the facilities were great! The breakfast service was outstanding. My only criticisms would be the price of the bar- £7.00 for a disaronno and coke was a shock, and also the tea which was delivered to our room the following morning... £9.50 is a tad excessive and this was not mentioned as a chargeable service when we checked in. All in all we thoroughly enjoyed our dray and would definitely do it again