The Chester Grosvenor Reviews

All good other than breakfast pricey. Simon Radley Restarant excellent

Fabulous hotel, great location. Absolute 5 star in all areas. Room, food and staff 10/10

The hotel was very conveniently positioned in the heart of chester. Room was well equipped and comfortable. We did encounter a couple of delays - requested coffee tray to our room and was told it would be 10/15 minutes after 40 minutes of waiting we decided it was quicker to walk into town to get one! When we asked for the return of our car from valet parking we were told 10 minutes and again this turned into 40 minutes... So be prepared to ask well in advance. Also on checkout we were billed £120 for meals from brasserie that weren't ours!!! Did get this sorted, but check carefully.

Great experience, in the centre of Chester, a great historical city. Close to all the shops, relaxing and comfortable.

Excellent rooms and service but continental breakfast had no meats or cheese, only pastries, so had to have a full English breakfast. Also no tea making facilities in the room. Otherwise excellent stay

Staff couldn't be more helpful, very friendly and professional. I highly recommend the spa facilities, had a very relaxing stay and would recommend to anyone. Enjoy!

Arrived to a 25 minute wait at the check in desk. No problems at first, we were asked if we would like complimentary morning coffee to which we said yes...only to find out later on it had actually cost us £9.50. We finally managed to get up to the room after some confusion about the reservation to find the bottom three inches of the door was missing...not great privacy to say the least...and to find the same missing off the bathroom door was an unpleasant surprise too! Disturbances by maids and other staff ringing the deafening doorbell at 8am and 9am on a Sunday morning was not my idea of a relaxing Sunday morning lie in! Breakfast was non descript...cold toast and the same filter coffee as we were charged over the odds for at the 8am wake up call! Priced over the odds for a less than adequate product. On the upside the staff were lovely! Never again though thanks...

I enjoyed my stay @ the Chester grosvenor food & wine quality very good but a little pricey staff very good

The service was good albeit very slow at breakfast, I was amazed just how small the bedroom was and it didn't have tea or coffee facilities apparently these are on request. It's porobably because there wasn't anywhere to put them.

Location, location, location is the key. Right in the heart of Chester with easy access to the Cathedral, the Castle, the race track and the town hall. The continental breakfast included in the tariff was excellent. Overall a great experience.