Ratings based on 156 Verified Reviews
They paid and stayed. We double-checked. 4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.We double-checked.
Recommended
for Everyoneby A verified traveller
Posted 17-Feb-2015
Very pleasant stay! Highly recommended for a short break with city centres location!
Recommended
for Everyoneby A verified travellerfrom cheshire
Fantastic location rught in the centre of Chester
Posted 28-Jan-2015Everything first class, fabulous food couldn't fault anything. My husband and I will definitely be returning
Recommended
for Business Travellersby A verified travellerfrom Wales
Excellent room
Posted 15-Jan-2015Pros: Central location-high standard
Cons: Décor/Brassarie looks dated. Needs Swimming Pool
Location: Central-plenty to do
All good other than breakfast pricey. Simon Radley Restarant excellent
Recommended
for Everyoneby A verified traveller
Fabulous all round
Posted 15-Jan-2015Fabulous hotel, great location. Absolute 5 star in all areas. Room, food and staff 10/10
Recommended
for Everyoneby A verified travellerfrom wombourne
Good hotel in excellent city centre position
Posted 01-Jan-2015Pros: Well positioned and a lovely interior.
Cons: Staff need to more precise with waiting times.
Location: City centre position
The hotel was very conveniently positioned in the heart of chester. Room was well equipped and comfortable. We did encounter a couple of delays - requested coffee tray to our room and was told it would be 10/15 minutes after 40 minutes of waiting we decided it was quicker to walk into town to get one! When we asked for the return of our car from valet parking we were told 10 minutes and again this turned into 40 minutes... So be prepared to ask well in advance. Also on checkout we were billed £120 for meals from brasserie that weren't ours!!! Did get this sorted, but check carefully.
Recommended
for Couplesby A verified travellerfrom Cheshire
Fantastic hotel
Posted 13-Dec-2014Pros: The whole experience of our stay at the hotel was fantastic
Cons: Nothing to improve.
Location: Great location, right in the centre, all the shops, historical sights, bars and restaurants, the river 5 mins walk away.
Great experience, in the centre of Chester, a great historical city. Close to all the shops, relaxing and comfortable.
Recommended
for Everyoneby A verified travellerfrom liverpool
Good hotel, easy access poor continental breakfast
Posted 03-Dec-2014Pros: Everything except the above
Cons: Tea making facilities in room and meats/cheese with continental breakfast for those who do not require a full breakfast
Excellent rooms and service but continental breakfast had no meats or cheese, only pastries, so had to have a full English breakfast. Also no tea making facilities in the room. Otherwise excellent stay
Recommended
for Everyoneby A verified traveller
Beautiful grand hotel in the heart of Chester
Posted 29-Nov-2014Staff couldn't be more helpful, very friendly and professional. I highly recommend the spa facilities, had a very relaxing stay and would recommend to anyone. Enjoy!
Recommended
for Couplesby andrewfrom Edmonton canada
Chester grosvenor hotel and spa
Posted 15-Nov-2014 on Hotels.comFantastic service, it puts alot of 5 star hotels to shame
Recommended
for Couplesby Lindafrom Ruthin
A little indulgence
Posted 13-Nov-2014 on Hotels.comLovely hotel, amazingly comfortable super king double bed, room air con that really works, good breakfast and very polite and helpful staff. I would recommend this hotel for a special treat.
