Ratings based on 85 Verified Reviews
They paid and stayed. We double-checked. 4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.We double-checked.
Recommended
for Everyoneby A verified traveller
A very enjoyable stay.
Posted 17-Apr-2014Pros: Gorgeous atmosphere very relaxed.
Cons: The Receptionist did not explain all hotel facilities to us regarding where to have breakfast where the quiet lounge was etc. could be improved.
Location: Fabulous location in the centre of Chester.
A beautiful hotel very professional staff. Very relaxing you could want for nothing.
Recommended
for Everyoneby louis from england
Fantastic hotel
Posted 23-Mar-2014Pros: The splendour and decor of this hotel . The staff ,the whole ambience .
Cons: The parking directions could do with looking in to directions in to town through the one way system to the Grosvenor .
Location: Lots of shops and amenities
The whole experience was amazing a real step back in time. To a time when manners and good etiquette customer service come first . All in all a thoroughly enjoyable experience
Recommended
for Everyoneby nichola from birmingham
Lovely hotel, great location
Posted 03-Mar-2014Hotel was lovely, the price of the room was expensive for the size....and I felt as though everything was an optional extra (breakfast and pay extra to use hotel spa)
Recommended
for Everyoneby Diane from Essex
lovely traditional style hotel
Posted 19-Feb-2014Location: Right in the town centre, lovely traditional shopping in a high street instead of the boring Malls. A block from the Cathedral, a must to visit.
thoroughly enjoyed it, friendly efficient staff, beautifully maintained hotel, comfy bed, lovely room.
Recommended
for Everyoneby paddy from liverpool
Stunning hotel
Posted 16-Feb-2014Pros: I liked the butler parking my car. Very classy
Cons: Nothing
Location: There is lots of shopping , jewellers noodles next door. And the cathedral , restaurant and bars
From start to finish this was the nicest hotel I've ever stayed at. From the staff to the food and drinks! Everything was perfect. Looking to come back with my mum and grandma
Recommended
for Everyoneby Olga from Moscow
Wonderful experience
Posted 03-Feb-2014I enjoyed my staying in the hotel: superb location in the very heart of Chester, moreover Grosvenor has dignity and tradition, it is beautiful, the sevice is good, nice spa, wonderful restaurants.
Recommended
for Couplesby Andrea from Oldham
Great hotel very central
Posted 28-Jan-2014Pros: Lovely Welcome from the staff. Parked right outside the hotel and they took our car and parked it up for us. Really good location for sights.
Cons: Leaving the hotel the staff seemed a little confused where our car had been parked, gave us a ticket that I paid £8 for but this was put right asap.
Location: The cathedral is amazing. The shopping is fantastic and the pubs are great. In good weather the roman gardens are great.
A birthday treat for my husband. Lovely hotel real attention to detail. Little birthday cake and card in the room from the hotel which was a nice touch. Central for shops and the cathedral. Pubs close by. Great welcome from hotel staff. Really clean and comfortable as you would expect from a 5* hotel. Ordered room service after a night out.....the best fish and chips we've had in ages. Breakfast was nice but it is an extra £7.50 each for a cooked breakfast.
Recommended
for Everyoneby Neal from Shropshire
Fantastic weekend away
Posted 21-Jan-2014Great weekend stay. Fantastic staff and attention to detail!
Recommended
for Everyoneby A verified traveller
Posted 12-Jan-2014
Recommended
for Couplesby Hayley from Cheshire
Stunning hotel, fantastic spa, just perfect!!
Posted 12-Jan-2014Pros: Everything!! Just lovely
Booked the hotel and spa treatments as a surprise for my boyfriends birthday. From the minute we arrived the staff were great and we're more than helpful. The spa was fantastic, the room was gorgeous, and the facilities were great! The breakfast service was outstanding. My only criticisms would be the price of the bar- £7.00 for a disaronno and coke was a shock, and also the tea which was delivered to our room the following morning... £9.50 is a tad excessive and this was not mentioned as a chargeable service when we checked in. All in all we thoroughly enjoyed our dray and would definitely do it again
