Ratings based on 129 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from YORK

Pleasantly surprised

Posted 08-Sep-2014
Pros: We asked for a quiet room and were given a room at the end of the corridor which was perfect for a good nights sleep.
Cons: The outside appearance
Location: Near to the attractions of chester and also close to the motorways.
Didnt look so great from the outside but was quite nice inside. Staff were very friendly and helpful. We had breakfast included and also took the £20pp meal deal which i would recommend. This was 2 courses off the main menu and 2 drinks from the bar each. There was a great choice on the menu and the food was lovely.
5 out of 5
Recommended
for Everyone
by A verified traveller from oldham

Great hotel and location. Fantastic staff.

Posted 29-Aug-2014
Pros: Everything - very impressed
Location: Well situated for main roads & motorways.Short trip into Chester for lots of great restaurants , shopping & spa days. Bus stop outside.Taxi £6 to city
Stayed for 2 nights. The room was spacious , well equipped and very clean. Excellent value for money. Breakfast was brilliant - well cooked and ample choice of buffet style full English and lots of yoghurt, fresh fruit and compote and continental choice of croissants and pastries and ham, cheese and salami.Free and plentiful car parking. Near the A55 and A5 - bus stop outside or £5 - £6 taxi ride into Chester city centre. The customer service from the whole staff team was absolutely impeccable - friendly, helpful and polite.Hotel was also very quiet. Would recommend and stay here again if returning to Chester.
2 out of 5
by A verified traveller

Hotel was close to Chester and Oulton Park .

Posted 17-Aug-2014
Pros: breakfast
Cons: see above details.
We were in room 407 which took endless time to get to with a maze of corridors. The staff in the bar were helpful but hygiene was poor, many dirty glasses were left on the bar counter for a long time. The staff behind the bar seemed very disorganised, tables were also left dirty and the clientele were very loud from a wedding. Breakfast was good which was a plus point.
4 out of 5
Recommended
for Everyone
by A verified traveller from derbyshire

Chester break!

Posted 13-Aug-2014
Cons: breakfast too expensive
Location: had taxis into the city..£6
My partner and I spent 3 nights at the hotel. We were upgraded to an executive room for no extra cost. room lovely and clean. ate in the restaurant on the 2nd nt..2courses and 2drinks for £20 each which was great! breakfast a bit pricey but ok..no vegetarian option though. reception staff friendly and helpful..pool and Jacuzzi an extra treat .had a lovely break and would definitely stay there again.
4 out of 5
Recommended
for Families
by A verified traveller

A FAMILY BREAK

Posted 29-Jul-2014
Pros: The swimming pool, court yard and closeness to places of interest.
Cons: The hotel signage could be improved. The hotel floor were the rooms were is a VERY large loop, shortcuts were possible but only in you knew the route
Location: Aquarium and Chester Zoo
Staff were accommodating and helpful. The hotel room was ideal for a family of four, spacious with comfortable beds. The hotel was quiet at night, even though it was of the main road. Great road links. Food nice, children especially liked the breakfast. A great plus for the children was the use of the central grass courtyard, great for running off steam. The bar staff even brought out some ball games for the children to play. Thank you. The pool was also an added bonus.
4 out of 5
Recommended
for Everyone
by A verified traveller from Dumfries

Very pleasant stay

Posted 26-Jul-2014
Pros: Staff were very good, generally well run and comfortable.
Cons: Food was fine but a tad overpriced.
Location: Very close to major routes, handy for Chester/Chester Zoo etc - for Ellesmere Port etc. Did Llandudno in about 40 mins, Chester Zoo 15mins by car.
Very pleasant stay. Staff were very efficient and friendly. Room was very comfortable. Hotel amenities quite good. A little dated on the outside but not at all bad. Very handy for Chester - bus/park and ride directly outside the hotel - convenient short drive to North Wales, Chester Zoo etc. Food was very good if a little expensive. Our daughter also loved the little swimming pool and the leisure facilities were good, clean and well run.
5 out of 5
Recommended
for Everyone
by Linda

Handy location

Posted 28-Jun-2014
Friendly staff, comfortable room. Good swimming pool
3 out of 5
by francis from pontypridd

Too far from centre

Posted 16-Jun-2014
Pros: Garden
Cons: Cleanliness
Dirty towels and hair in bathroom , room could do with a clean
4 out of 5
Recommended
for Overnight Stay Before Destination
by David from Minehead

dependable Holiday Inn

Posted 16-Jun-2014 on Hotels.com
We only used it as an overnight stop so did not have an evening meal or breakfast but, after stopping in some B&Bs of mixed quality, it was a pleasure to stop at a Holiday Inn where everything was as you would expect it to be. Large car park, easy access to Chester, helpful staff.
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 13-Jun-2014 on Hotels.com