2/10 Terrible
Shalanda
30 Apr 2024
Disliked: Staff & service
Dear Quality Inn by Choice Hotels Customer Service Team,
I hope this email finds you well. I am writing to bring to your attention an issue I encountered with the customer service provided by your representative when I contacted your helpline earlier today.
I recently made a reservation through Expedia for a room in North Carolina, intending to travel with a group to a specific city. However, upon realizing my mistake in booking the wrong city, I promptly contacted your customer service line to request a refund so that I could correct my reservation to the intended city within a short time frame.
I arrived at the hotel earlier than expected and inquired if a room was available, to which I was informed that there was no room ready. Given the circumstances and the incorrect booking, I communicated my situation to the staff and expressed my willingness to wait in the parking lot until a room became available.
The representative who assisted me, identified as Shawna, unfortunately informed me that due to policy restrictions, no refund or modification could be made to my reservation. While I understand and respect the policies in place, I would like to express my disappointment with the lack of flexibility or understanding shown in this situation.
As a customer who realized the error promptly and sought assistance within an hour of making the reservation, and even arriving early at the hotel, I had hoped for some consideration or exception to be made under such circumstances.
Shalanda
Stayed 1 night in Apr 2024