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Reviews of Bay Mountain Inn

2.5 out of 5
Bay Mountain Inn
1455 Acquoni Road, Cherokee, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 566 out of 1003 reviews" "
Rating 8 - Good. 319 out of 1003 reviews" "
Rating 6 - Okay. 86 out of 1003 reviews" "
Rating 4 - Poor. 20 out of 1003 reviews" "
Rating 2 - Terrible. 12 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay
Stayed 1 night in May 2024

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Very attentive
Stayed 2 nights in May 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk Kay was great. Very helpful and personable. Room was clean. Hotel was very quiet. Great value for the money. My only negative was they did not have cold cereal at breakfast, they did have plenty of good breakfast alternatives though. I would recommend this hotel.
Stayed 1 night in May 2024

6/10 Okay

Joan

Overpaid by booking through Expedia. Property in light industrial area but clean inside. No coffee or breakfast available until 8:00 a.m. Front desk clerk very polite and efficient.
Stayed 1 night in May 2024

10/10 Excellent

KRISHNA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay
Stayed 1 night in Apr 2024

6/10 Okay

CAESAR, DOUGLASVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
Water pressure in the shower wasn't good. Other than that it was ok.
Stayed 1 night in Apr 2024

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet. We were able get much needed rest.
Stayed 2 nights in Apr 2024

2/10 Terrible

ANNA

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Do not stay at this location!!!! Put your sneakers on and RUN!! The front desk staff (Kay) was EXTREMELY rude and nosey. She had me stand in the lobby and complete the reservation through the website and then questioned me another booking site. Now I just paid for room while standing in front of you, while you just helped me. She was mad because I told her let’s handle the reservation that has been paid for. She didn’t want to cancel the reservation after I got tired of the back and forth, even with other guests waiting. Expedia should remove this hotel it used to be Baymont and the customer service was great, but bay mountain customer service is worse than a motel six in the worse neighborhood you can imagine
Stayed 1 night in Apr 2024

2/10 Terrible

Shannon

Travelled with group
Disliked: Amenities
I would never rent a room at this hotel. First off, when I arrived, there was not one person staying in this hotel, and no one was at the front desk. I called out for about 10 minutes and no one ever came. I walked around to see if I could find anyone, nope. I knocked on the managers door, no answer. I knocked several times, no answer. I saw a phone on the wall, I picked up receiver and dialed zero. No answer. I hung up and redialed zero. Finally someone answered. I told the person I was there to check in, and he said “we will be there soon.” At this point, I did not feel safe staying there. I went back to the front desk and waited. About 5 minutes passed and this guy walked out, with a dirty t-shirt on and headphones hanging around his neck. I told him I did not feel safe staying there and no one else seemed to be staying there at which time he told me the reason no one was there was because they had just cleaned the carpet. At that point he asked for my debit card and I.d. He never once asked for my name. That told me I was the only one checking in. He printed out a form with my name and again asked for a debit card and I.d. I again told him I did not feel safe staying there and asked for a refund. He told me I would have to cancel through Expedia. At this point I went out to my car to call Expedia. A man whom I assume is the owner came into the lobby area and just stood there staring at me sitting in my car. It made me feel very uncomfortable.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kendra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sparkling clean, and only a few minutes drive from Smoky Mountains National Park
Stayed 3 nights in Apr 2024

8/10 Good

Travis

Stayed 1 night in Apr 2024

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
The bed and pillows were amazing!
Stayed 1 night in Mar 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

tisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Very clean and comfortable. Close to the casino, shopping and restaurants. The breakfast is weak. Waffles, cereal, yogurt, juice.
Stayed 1 night in Feb 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

steven

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly clean and a very pleasant staff. Would definitely stay again
Stayed 1 night in Feb 2024

10/10 Excellent

tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was one of the cleanest ive ever seen. It was very quiet and easy to find.
Stayed 1 night in Feb 2024

10/10 Excellent

Tracy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely love this hotel in Cherokee. I did not want to stay at the Casino. This hotel is just 2 miles away. VERY clean. Front desk was very helpful. Beds were comfortable. I would stay here again. Great value and very comfortable
Stayed 1 night in Jan 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for the money by far. Quiet, simple and 10 minutes from the casino for 1/3 the price. Breakfast is not a priority for them.
Stayed 1 night in Jan 2024

8/10 Good

Soniqua

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This property is definitely one of my first choices when coming to stay in town the property is clean and the area is nice but the front desk staff can be off putting at times depending on who is at the front desk they really put emphasis on not smoking on their property and will let you know that if they get an idea that it may be you they will call the cops on you and have them deal with it which isn't very welcoming but I understand and also a couple times that I stayed there they came into my room 5 to 10 minutes before check out but again it is one of the nicer places to stay in this town
Stayed 2 nights in Dec 2023

10/10 Excellent

Samantha, Cowpens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service
A little off the beaten path in proximity to central Cherokee. Breakfast was sparse with watered down juices. Overall not a bad stay.
Stayed 1 night in Jan 2024

8/10 Good

Rebecca

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!!
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 3 nights in Dec 2023

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Adam

Liked: Cleanliness, staff & service, room comfort
The hotel was overall suitable at very reasonable price, there was nothing that would cause me to avoid this hotel if I am in the area again. The room was clean and the bed was comfortable, which are the two most important factors for me. The staff was also pleasant and helpful, which was nice. There are a few of areas I see room for minor but meaningful improvements, however. There was an odd, overpowering smell of curry in the hallways, but it wasn't noticable in the room, thankfully. Also, while I didn't expect a free gormet breakfast, a few protein options would be nice (hard boiled eggs, yogurt, ect.) instead of simply offering carbs and fruit. It would also be nice if the TV's supported streaming services like Netflix, Disney, Hulu, Fubo, ect.
Stayed 2 nights in Dec 2023

6/10 Okay

Bruce

Liked: Staff & service
Stayed 5 nights in Oct 2023

10/10 Excellent

Maksim, Atlanta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great shape and close to everything in town.
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Tommy

Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean place. Friendly service
Stayed 1 night in Dec 2023

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Alfreida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, clean sheets, no bed bugs. Very satisfied.
Stayed 1 night in Dec 2023

6/10 Okay

John

Liked: Staff & service
Stayed 2 nights in Nov 2023

8/10 Good

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet, comfortable bed. It was great to have two chairs and the lady at the front desk asked how everything was, which we appreciated.
Stayed 1 night in Nov 2023

10/10 Excellent

Batuhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the money. Indoor rooms which is great and staff is friendly.
Stayed 2 nights in Nov 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay. I would stay again.
Stayed 1 night in Nov 2023

6/10 Okay

Stephen C.

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good stay.
Hotel is older but very clean! Beds were comfy. Felt safe. Good value for the area. Would stay again.
Stayed 1 night in Nov 2023

8/10 Good

Lisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
Very clean & bed/mattress slept really well. Staff very friendly & professional. Breakfast was lacking, coffee not good & juice taste bad. Hear/air unit in our room was very noisy. Everything else was excellent!
Stayed 2 nights in Nov 2023

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet and comfortable
Stayed 2 nights in Nov 2023

8/10 Good

Prem Swaroop

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice decent hotel with great price. Great restaurant options in walking distance
Stayed 1 night in Nov 2023

8/10 Good

Connie

Stayed 1 night in Nov 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Oct 2023

6/10 Okay

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory
The room was clean enough. The bed was comfortable. Don't like the small pillows. Didn't appreciate the room right next to side door.
Stayed 1 night in Oct 2023