Deluxe Double Room, Ensuite (Stag)
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Reviews of The Stag at Stow

4 out of 5
The Stag at Stow
The Square, Cheltenham, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 65 out of 149 reviews" "
Rating 8 - Good. 57 out of 149 reviews" "
Rating 6 - Okay. 24 out of 149 reviews" "
Rating 4 - Poor. 3 out of 149 reviews" "
Rating 2 - Terrible. 0 out of 149 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lauren

Stayed 2 nights in Mar 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Chloe

Travelled with partner
Liked: Amenities
Lovely hotel - well looked after and welcoming communal spaces and attractive comfortable rooms. Staff can’t do enough for you, either. Would make a return visit and recommend.
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed here a few times. The hotel has had a update which we thought was very good. Will certainly stay again.
Stayed 3 nights in Nov 2023

10/10 Excellent

tania

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful old pub with a fab vibe. Absolutely lovely staff and the food was excellent
Stayed 2 nights in Oct 2023

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quintessential Cotswolds, Old World charm, lovely pub with rooms above in a beautiful town. Check-in was easy and all staff were excellent. Breakfasts were delicious and filling. Parking out back which was great as the square out front gets very busy. Evening meals were excellent (don’t forget to book, it’s a busy town and places to eat are limited)! (If you’re not great with a lot of stairs I’d recommend checking with the hotel before booking your room, getting to some of the top floor rooms with luggage could be a struggle for some). We really enjoyed our stay! Thank you!
Stayed 4 nights in Oct 2023

8/10 Good

Jai

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Revamp needed
Enjoyed our stay overall. The hotel is old and taking that into account it is in dire need of a revamp. The paintwork is chipped and carpets on stairwell have seen better days. The room was clean but thick dust on the hinges of the doors and various other places let it down. The mould on the windows and dust on the blinds, again, a bit of a let down. The door outside our room banged and creaked with every entry/exit, so was dusturbing until everyone was in and settled for the night. However, ending on a high, the food was amazing, we had dinner in the restaurant and breakfast, just hope the kitchen had a better cleaner.
Stayed 2 nights in Jul 2023

10/10 Excellent

Tina

Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff were very friendly and helpful
Stayed 2 nights in Jul 2023

8/10 Good

Michela

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service
Perfect location to visit the villages around the area and the room was very clean. Shared main entrance to the pub and to the rooms upstairs was a bit awkward, but we weren’t bothered by the noise being at the top floor. Friendly staff. Food choices in Breakfast menu were good, the buffet part could be improved, but overall a very good experience.
Stayed 2 nights in May 2023

6/10 Okay

peter

Travelled with partner
average.
Stayed 2 nights in Mar 2023

8/10 Good

Jayne

Liked: Cleanliness, property conditions & facilities
Small room and en-suite. Lady at breakfast not very friendly
Stayed 2 nights in Jan 2023

6/10 Okay

Ian

Liked: Staff & service
Disliked: Property conditions & facilities
Room and decor was a bit dated and tired,
Stayed 1 night in Oct 2022

8/10 Good

Chrissie

Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Robert

Stayed 2 nights in Apr 2022

6/10 Okay

Andrew

Travelled with partner
Disliked: Property conditions & facilities
3/5, stay was fine, rooms not as luxurious as the photos suggest, breakfast was OK. Probably wouldn’t return.
Stayed 2 nights in Jan 2022

6/10 Okay

Bharti

Travelled with group
Liked: Cleanliness, staff & service, amenities
Right in the heart of the centre. Quality of room poor. Fixtures and fittings damaged or poor quality, needs updating as looking very tired and shabby in places. Shower adequate but water lukewarm.
Stayed 1 night in Nov 2021

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, room comfort
Mini break in Stow.
The staff were accommodating and friendly. Room was well prepared, warm and comfortable, but lighting levels were challenging. Disappointing there was no housekeeping after first day..at least a top up of tea and coffee. Difficult to access front door and stairs were a challenge for people with mobility issues. Breakfast was good. Didn't eat in for evening meals.
Stayed 2 nights in Oct 2021

6/10 Okay

Sher

Liked: Staff & service
Disliked: Property conditions & facilities
Needs some tlc…
Although the staff were friendly and helpful, the hotel/room itself needs more attention. There was a significant mould/damp issue in the hallway leading up to the room, and a more subtle but still prominent damp issue in the room itself. In addition to this, the room could have been cleaned better, we found dirt on surfaces and insects crawling on the pillow and dead insects left by the sink. The step leading to the bathroom has a big piece of metal coming away from it, which is a huge safety issue. The tub leaks, and the double shower while a good idea in theory, has a large opening that leaves you both feeling quite chilly. The concerning thing is that we mentioned the cleanliness, damp and safety issues when checking out and the member of staff just said okay as long as the rest of your stay was okay - eek. Considering we paid almost £200 for the night, there are much nicer boutique hotels nearby in a similar price point that would be worth staying at instead. Had the staff taken our concerns and feedback more seriously we would potentially have considered staying again, but the lack of response was disappointing, which is a shame as all our other interactions with staff were great.
Stayed 1 night in Oct 2021

10/10 Excellent

Liam

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A big thank you to the team
Really well looked after I was on a business trip and had to leave early the next morning but the kitchen wasn’t opening till 8am but they went the extra mile to sort some breakfast for me and I was on the road with Coffee to go big thanks to the guys
Stayed 1 night in Oct 2021

4/10 Poor

Jahanara

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed 3 nights in the stag room in the old part of the hotel which was tired and needed a good old clean and a lot more attention to detail. At £130 it was quite expensive too. The floors sloped and so did the bed which I guess is just a feature of the hotel but made sleeping a little uncomfortable. However the windows also let water in. Boyfriends suitcase was pretty wet in the morning. There is also nowhere to put anything down, nowhere to put the suitcases down. We had just come down from the Peak District so had cases on us. There were no hooks to hang anything on either aside from a wardrobe, no table to put anything on, I can’t bend down so don’t want to put things on the sloping floor. The owner did bring up a table for me in the end (that is after he snapped at me for them being busy & short staffed!). Shower was blocked too. Breakfast was good, the young boy was particularly attentive and friendly, no comment on the rest of the servers however. We both travel around the UK a lot so have stayed in a lot of hotels and are in our mid 40s. However aside from the initial checking in, we did not feel particularly welcome and felt like a burden. Appreciate the staff are busy but you are in hospitality so need to be more hospitable and make us feel welcome and nothing should be a problem. The rooms were not serviced either, appreciate its down to Covid but we were here 3 nights and you should be more attentive. Unlikely that we will return or recommend.
Stayed 2 nights in Oct 2021

4/10 Poor

Fred

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome was very poor told the room would not be ready until 4.00 PM when booking it says 3.00pm. Hotel is very tired with worn out carpets small room very small king size bed! Toilet seat not fitted and no grout in the floor tiles in the bathroom. Dark small room would not stay again
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, querky, well designed rooms
Stayed 1 night in Jul 2021

8/10 Good

Brendan

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stunning village in the Cotswolds
Stow is a beautiful village with lots old world charm. Stag in on the Square right in the centre with parking outside or in their car park. The staff made us very welcome and the room was spacious and well equipped. However there was a strong mouldy smell coming from outside the door due to moth eaten carpet and a leak in the corridor. That needs immediate addressing as for the price of the room that is unacceptable. Definitely would return to Stow but unless the damp problem was sorted would maybe stay somewhere else.
Stayed 1 night in Jun 2021

8/10 Good

JOANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cotswold stay
Very good size room, we were upgraded as there was a double booking for our original room. Also given a complimentary bottle of Prosecco which was lovely.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in room 8, which is a large room, with a huge bed and stylish décor (with a toilet, separate to the shower). All the staff were great, from the friendly welcome we received upon arrival, to the bar staff and the breakfast staff. Whilst all the breakfast and bar staff were great, there was one guy in particular who looked after us very well, in the bar and one lady in particular at breakfast (dog lover) - sorry we didn't get your names. Thank you for looking after us all. We had a great time. I would recommend staying here. It is very dog friendly too (although dogs shouldn't really be allowed on the seats, IMV! We only saw once incident of this). Free parking is available at the rear of the property, however, there is limited availability and it is slightly tight for larger (longer) type cars. We got parked there though, so again, thank you.
Stayed 2 nights in May 2021

6/10 Okay

Shaun

Liked: Room comfort
Disliked: Property conditions & facilities
Should be so much better
First impressions at check in were poor. Staff just ignored us. Rooms in need of some TLC. .....carpets minging! No kettle in the room but a coffee maker which only gave tepid water. Most staff made no effort and we weren’t asked by anybody if everything was ok. The bar manager told another member of staff to ignore the phone.....which I’d tried to ring to no avail to book a table. Breakfast appeared to be reheated and scramble egg microwaved. We didn’t have dinner there for these reasons. It’s an expensive hotel and value for money is disgraceful. We wouldn’t stay again or recommend
Stayed 2 nights in May 2021

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place!
Wonderful stay to celebrate wife's birthday! The staff were absolutely amazing and set us up with a lovely cake,thank you very much! We had lunch at the restaurant downstairs and the food was really tasty. Most of all we liked the contemporary and quirky decor throughout and a central location - will definitely be coming back!
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

10/10 Excellent

Merle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Awful pillows. Didn’t sleep well. Breakfast okay. Staff not overly friendly.
Stayed 1 night in Oct 2020

8/10 Good

Tara, London

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Liked the general style of the hotel and room - was maybe a little tired round the edges. Great location, right in centre of Stow. No bathrobes in room although there was a bath - would have been a nice touch to have them. The welcome and staff service was generally polite and efficient if a bit short and rushed. Doesn’t take much to give a warm welcome to guests when they arrive and adds to the relaxing feel of the holiday. Boiled eggs at breakfast were very underdone on both mornings ie. Nearly raw. Had a cheeseboard one night in the restaurant and the cheese was obviously cheap supermarket kind that lacked in taste and texture. Small details could be improved upon if they want guests to return for future visits.
Stayed 2 nights in Oct 2020

8/10 Good

Ciara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge room in a lovely hotel. Our room was directly on the road side in the town square but in a quiet village is unlikely to be an issue. I certainly slept straight through the night, but have been known to sleep through fire alarms. The staff were very welcoming and friendly throughout the stay, in particular at breakfast (which was delicious). Would recommend this hotel.
Stayed 1 night in Sep 2020

6/10 Okay

Claire

Disliked: Cleanliness, staff & service
Very disappointing stay at the Stag, our planned holiday abroad was cancelled so we decided to have a couple of nights in the Cotswolds as a treat we were incredibly disappointed by the quality of the
Stayed 1 night in Aug 2020

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely t
Lovely staff really enjoyed our stay Felt safe after lockdown would highly recommend
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2020

8/10 Good

Inoshi, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very cozy inn and surrounded by great restaurants.
Stayed 2 nights in Feb 2020

6/10 Okay

kimberly

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel itself is great but the staff is really rude. When I arrived at 9am (we came from NYC on a redeye so got in super early) I went to the front desk to check in and the woman checking me in was not at all friendly- in fact she said "Its too early for you to check in so the room isn't ready" Which I knew to be false because this hotel has specific rooms and the one we booked was available online for the night before so we knew no one was staying there. I asked her "Well, don't you want to know when your guests are here so that in case the room is ready early, that you're able to accommodate them, or hold their bags for them while they go out and/or wait for the room?" and then she rolled her eyes and checked- then said our room was actually availble. After being shown to our rooms by another employee, I asked her "What time does breakfast end?" Her immediate response was "Well, you aren't entitled to breakfast because you are checking in so early and your reservation only allows you breakfast for the morning after." I then asked "Well, can I atleast pay for my breakfast separately- we just got in and are hungry." The girl said "No, you have to go somewhere else in town for breakfast." This whole check in process alone was just a bad start to this stay. The door to the room was also SO horrible to open and close. You had to use all your force to pull it open & shut, each time with a very loud screech and bang closed.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Great place to stay with dogs
Stayed 2 nights in Jan 2020

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely cosy hotel, great location and helpful staff.
Stayed 1 night in Jan 2020

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at the Stag
Lovely Hotel with lots of character. Staff were very friendly. Restaurant food was very nice. Parking is a little difficult in the rear car park. I would stay again
Stayed 2 nights in Dec 2019

6/10 Okay

Barrie

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
If you are into quirky thats good, its hard slog for luggage and theres cetainly no help. No pay tv available and menu was limited.
Stayed 2 nights in Dec 2019

8/10 Good

Pieter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the Stag. Cosy room with good quality
Stayed 2 nights in Dec 2019

6/10 Okay

Suzanne

Liked: Staff & service, room comfort
Enjoyed out stay on the whole
Found staff really friendly and helpful. Had two really nice meals in the restaurant. Wish i read the reviews before we booked. We were booked into the Muntjac room which is right above the bar. So didnt sleep until the last punter left and then were woken when the staff cleaned the fire places first thing in the morning. Unfortunately we were unable to open the window so there was condensation on the windows since the extractor fan didnt work in the bathroom.
Stayed 2 nights in Nov 2019

8/10 Good

Hugh

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Room 7 great! please clean the timber above bed!
The hotel was great, food excellent and staff very friendly. Room 7 was fabulous but when i pointed out the dust in the room above the bed where the cleaner has clearly avoided they seemed not to care too much. Clearly i wasnt talking to the owner.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Our room (Buck) was lacking in basic amenities such as bedside furniture and chairs and the small wardrobe was inadequate. The window in the room is very old and dilapidated - it needs replacing.
Stayed 2 nights in Nov 2019

8/10 Good

Marc

Liked: Cleanliness, staff & service, room comfort
Comfortable stay
Room much smaller than expected but comfortable. Very friendly staff, good breakfasts and good evening menu. Wasn’t warned about being closed until 3pm due to Travellers Fair, hotel was all closed up on arrival.
Stayed 2 nights in Oct 2019

8/10 Good

Shan, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property has lots of charm, a fantastic location, and free parking. It’s updated nicely and has an awesome breakfast. The rooms are a bit small but works well for a night or 2 stop over
Stayed 2 nights in Oct 2019