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Reviews of Bentons Guesthouse

3 out of 5
Bentons Guesthouse
71 Bath Road, Cheltenham, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 40 out of 51 reviews" "
Rating 8 - Good. 10 out of 51 reviews" "
Rating 6 - Okay. 0 out of 51 reviews" "
Rating 4 - Poor. 0 out of 51 reviews" "
Rating 2 - Terrible. 1 out of 51 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, room comfort
Amazing host, great location, tasty breakfast
We felt very welcome by the host who was happy to offer tips on what to do in the town. We came for the Science Festival and the location was great (also for other Cheltenham festivals) with the main venues nearby. The town centre was also close, so great also for a walk around the town. The room we booked (small double with shared bathroom) was, as in the name, small but comfy and sharing the bathroom was working well, as it was shared only with a person staying in a single room (and having a sink in the room also helped). Breakfast was very tasty and the host was happy to chat. Highly recommended and thank you for warm welcome!
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory
Clean and quite place for stay, very good breakfast
Stayed 2 nights in Aug 2018
Response from Christian on 5 Sept 2018
Thank you kindly

10/10 Excellent

Elaine

Everything was perfect and Christian was the perfect host and works so hard.
Stayed 2 nights in Aug 2018
Response from Christian on 31 Aug 2018
You're too kind Elaine, i'm just so glad that you both enjoyed your stay and I hope that you managed to enjoy the rest of your holidays in the UK.

10/10 Excellent

Ian

Visit
Very clean and helpful
Stayed 1 night in Aug 2018
Response from Christian on 31 Aug 2018
Thank you very much Ian

10/10 Excellent

Daniel

Friendly, clean and modern in a great location
Benton's is ideally located a 5 minute walk from the town centre. The owner met us on arrival and showed us to the room, which was clean and tidy with a large comfy bed, TV, tea and coffee, and an en-suite bathroom. Breakfast was tasty and freshly cooked to order. I'd happily stay here again.
Stayed 1 night in Aug 2018
Response from Christian on 31 Aug 2018
Thank you for such a kind and detailed review Daniel, it was lovely to have you both here.

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic find in Cheltenham
Dont be put off by the unprepossessing exterior, you will get a fantastic welcome and the rooms are large, and comfortable and clean. Both rooms I booked were ensuite. Breakfast was wonderful. The chap who looks after you is charming, extremely helpful, and nothing appears to be too much trouble. Felt like very good value too . I would highly recommend it !
Stayed 1 night in Aug 2018
Response from Christian on 26 Aug 2018
Thank you so much for such a lovely review Tessa, it was fabulous having you and Robin stay, and yes I think I may need to do a bit of gardening out the front lol! Thanks again

10/10 Excellent

Mary, London

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful host and good location
Flying visit... As only there for one night but comfortable room , lovely house , great host and good location. If in Cheltenham again would stay there Thank you
Stayed 1 night in Aug 2018
Response from Christian on 20 Aug 2018
Thank you Mary, It was a flying visit but i'm glad you were comfortable and we'd love to have you back anytime

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well situated accommodation
Christian was very welcoming and helpful. I had a room on the back which was very quiet. Spacious room, plenty of instant hot water in the bathroom. Breakfast was very good indeed. Christian was most obliging with requests for alternative or additional items. Easy walk into the town. Plenty of excellent eateries within a short distance
Stayed 3 nights in Aug 2018
Response from Christian on 20 Aug 2018
Thank you so much for this lovely and very helpful review which gives so much info for other guests. You are absolutely right though in regards to my the gardens, by pure chance we've been working on them over the weekend lol! Thank you for staying

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice breakfast, friendly, nice rooms, helpful. Really close to the centre
Stayed 1 night in Aug 2018
Response from Christian on 20 Aug 2018
Thank you for the great review Gavin, it was great having you both stay.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly place to stay
Really enjoyed the stay at Bentons. Met the owner who was friendly and very knowledgable re the local area. Really close to Cheltenham centre with some nice bars and restaurants close by. Room was a spacious high ceilinged Victorian space with a good shower. Bed was comfortable and room nicely decorated.
Stayed 1 night in Aug 2018
Response from Christian on 10 Aug 2018
Thanks for great and informative review John, it was a pleasure having you stay here at Bentons.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2018
Response from Christian on 8 Aug 2018
Thank you so much Alexandra

10/10 Excellent

Victor, Cambridge, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice guest house in the Cotswolds
I had an extra day after a workshop and I stayed at this pleasant and very affordable guest house. The room was large and has its own bathroom with shower (but oddly no shower curtain). The proprietor, Christian, runs everything himself, and is cheery helpful guy. It was a nice change just to arrive and get into the room and leave by just giving the key back, without the normal hassle of checking in and out.
Stayed 1 night in Jul 2018
Response from Christian on 31 Jul 2018
Thank you so much Victor for your kind and very informative review, it always puts a smile on my face and will hopefully inform others when booking.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Great guesthouse with friendly staff and great accommodation.
Stayed 1 night in Jul 2018
Response from Christian on 26 Jul 2018
Thank you very much Daniel for such a great review. It was a pleasure

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel near town centre, and very likeable staff.
Stayed 1 night in Jul 2018
Response from Christian on 16 Jul 2018
Thank you so much for the great review

8/10 Good

T, Bournemouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and accommodating
Website advised check in after 2pm but we had a wedding at 12pm, rang and asked if we could at least get keys before. Manager advised to give him 45min to prepare and let us check in early so didn't have to get changed in a services and leave wedd to check in. Really friendly and tidy enough. Great for the money paid.
Stayed 1 night in Jul 2018
Response from Christian on 16 Jul 2018
Thanks for the great review Troy, it was a pleasure to have you both staying, I hope you both had a fab time at the wedding. Hopefully see you again in the future.

8/10 Good

Kazu, Kawasaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A handsome host, nice breakfat
An old traditional building, my room upper floor was small which suits me with small baggage. Double bed comfortable. Facing the street noise is inevitable plugged my ears. Toilet flushes strongly.
Stayed 1 night in Jun 2018
Response from Christian on 21 Jun 2018
Thank you for staying Kazu, it was great catching up and chatting with you at breakfast. Yes unfortunately, now with the world cup on, you might hear a couple of "happy"individuals on the way home on a Saturday night! Thank you again.

10/10 Excellent

Carleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay
Absolutely no complaints! Lovely place to stay with a lovely host who went out of their way to ensure I enjoyed my stay without and problems. I would definitely recommend to a friend
Stayed 1 night in Jun 2018
Response from Christian on 17 Jun 2018
Thank you Carleen, so pleased you enjoyed your stay. It would be lovely to see you again.

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for the Cheltenham Festivals
Great place to stay for the Cheltenham Festivals. Beautiful and comfortable room at a very reasonable rate. Breakfast was tasty and prepared me for the day ahead. Have stayed in several B&B in Cheltenham over the years and this was the best yet.
Stayed 1 night in Jun 2018
Response from Christian on 12 Jun 2018
Thanks for such a kind review Oliver, it was a real pleasure having you stay with us and will hopefully see you again for future festivals.

10/10 Excellent

sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location Good value for money Really nice host and a great breakfast
Stayed 1 night in Jun 2018
Response from Christian on 3 Jun 2018
Very kind of you Sally, thank you and we’d love to have you stay with us in the future.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City break
We stayed at Bentons B&B for a 2 night city break. Whilst we turned up early before our room was ready, it was no trouble for us to leave our bags there before going out to explore. When we came back later checking in was easy and Christian was very helpful and friendly. We were given a front door key so that we could come and go as we pleased. Christian provided us with plenty of suggestions as to places where we could eat out, and also places to visit, and he cooks a fab full English breakfast each morning if that's what you like! The room was spacious and spotless with an ensuite showeroom, and whilst on road parking near the guest house is metered, a 5 or 10 minuute walk provides free on road parking. It is only a 5 to 10 minute strole into town, and there is plenty to do within walking distance without having to use the car. There are several parks and we particularly enjoyed walking round the Montpelier district which has lovely shops and plenty of choices for eating out. We had a very enjoable few days and would definitely stay at Bentons again if we came back to Cheltenham. Great value for money. Thank you Christian for your hospitality.
Stayed 2 nights in May 2018
Response from Christian on 3 Jun 2018
It was a real pleasure having you stay with us and i can’t thank you enough for such a great and informative review. This really helps future guests, thank you.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2018
Response from Christian on 3 Jun 2018
Thank you Cheryl, i will miss our little chats!

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for the centre of Cheltenham and Christian was very helpful.
Stayed 1 night in May 2018
Response from Christian on 22 May 2018
Thank your for staying and the positive review Ann

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, welcoming & rockstar owner!
Fantastic place. Very clean, tidy, warm if you like it that way, and Christian (the owner?) went above and beyond, he was so generous and welcoming. Breakfast is a good continental, the place is easy to find, and street parking was simple, too. Hope to return!
Stayed 1 night in May 2018
Response from Christian on 16 May 2018
Thank you Clara, it was fabulous to have you stay and hopefully see you again very soon!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay in central Cheltenham
Bentons is a fine place to stay - right in the middle of Cheltenham, a beautiful Regency town. Within a few minutes walk of Cheltenham Ladies College and Cheltenham College. Also very close to lovely residential areas and parks. The Guesthouse has been running for around 20 years - it's not what you'd call trendy but it's homely and comfortable. Good breakfast. Would stay there again.
Stayed 1 night in May 2018
Response from Christian on 16 May 2018
Thank you kindly Margaret for your vey positive and informative review. Yes i agree your room is the last one to be renovated and so needs a little possible modernisation! Thank you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and clean accommodation .
Response from Christian on 10 May 2018
Thank you for your kind review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent guesthouse!
Very handy (5-10 min) from town centre and excellent restaurants. Some 20 min from Cheltenham Town AFC and 5 min from Cheltenham College for the cricket festival.
Stayed 1 night in Apr 2018
Response from Christian on 4 May 2018
Thank you for your very kind and informative review, it’s much appreciated.

10/10 Excellent

Stephen, Devon, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely B & B
Great people, great location, great breakfast, fast WiFi, great stay 😁
Response from Christian on 4 May 2018
All we can say Stephen is thank you so much for the GREAT review 😀

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely breakfast and great location
We had a lovely stay at Bentons Guesthouse. The breakfast was superb and the location was ideal for getting into the town easily. I would definitely recommend and would stay there again.
Response from Christian on 4 May 2018
Thank you Emma, it was lovely having you both stay and hopefully we will see you again in the near future

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heart of cheltenham
Lovely trip. In the heart of Cheltenham. Friendly and great breakfast
Response from Christian on 4 May 2018
Thank you Kenneth, always great to have you stay with us!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, central B&B
Great location and very comfortable for an overnight stay. Was here just the one night prior to my daughter's wedding; the host was very welcoming and gave me all the info I needed to find my way round. Parking is on-street, but the hotel sorted me out with a permit for my stay so I didn't have to pay. It is very busy though, so finding a space can be a bit tricky! Breakfast was very nice, proper full English - just what was needed :-)
Response from Christian on 26 Apr 2018
Thanks very much for this very positive review Kevin and you are always welcome back if you’re ever in Cheltenham again. In regards to parking, yes on the weekend it can be a little busier than usual, arriving earlier can make parking a little easier. Thanks again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the town
Great location and friendly staff with clean rooms at a very reasonable price
Stayed 1 night in Apr 2018
Response from Christian on 22 Apr 2018
Thank you for the great review, it’s always so nice to know when our guests are happy with their stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed my stay, would highly recommend staying here. The staff are extremely kind and accommodating and the rooms are beautiful and comfortable. It’s perfect if you are spending a couple of nights in Cheltenham, as it is close to the centre, and I would definitely stay again. Thank you!!
Stayed 1 night in Apr 2018
Response from Christian on 17 Apr 2018
Thank you very much for this fabulous review. We really are so happy to hear when our guests enjoy their stay with us. THANK YOU!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent guesthouse- Close to town
Christian from opening the front door was very welcoming, the guesthouse is well maintained. I stayed in the room downstairs which was very spacious, overlooking the garden. There were en-suite facilities and the room was clean and tidy. A very nice Breakfast was cooked and I am very happy to recommend. Although there is no parking as such- there are a couple of local car parks and the one I would recommend is Bath Terrace only ten minutes walk, which is cheap to park.
Stayed 1 night in Apr 2018
Response from Christian on 9 Apr 2018
Thank you for these lovely words, it always puts a smile on our faces to know that guests have enjoyed their time with us. Please remind us next time about wanting to park, if we are aware that you would like to park a car, we offer permits for the on street parking outside the guesthouse. Thanks again

10/10 Excellent

Alex, Totnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant B&B!!
Great host and good breakfast, comfy bed, very homely. Clean and tidy. Very close to town. It was a real winner!
Stayed 1 night in Apr 2018
Response from Christian on 6 Apr 2018
Thank you Alex, i’m so glad to hear such positivity about your stay with us, it was also a pleasure to have you as a guest. Thanks again!

10/10 Excellent

HELEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very lovely B & B in heart of Cheltenham
Super home from home stay. Lovely period house in great condition and very close to central Cheltenham. Christian is a fab host.
Response from Christian on 3 Apr 2018
Thank you for the lovely comments, it’s always great to know that our guests have felt at home. Thank you, and we hope to see you again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, convenient and good value
A friendly and helpful service, a spacious comfortable room, not expensive and central location. Also, free wi-fi, and a nice cooked breakfast made to order. Don't be put off by the note like we got on booking which says there is no reception and to ask for instructions how to check in. It was not easy to find any instructions, but actually someone was there anyway - there is no "reception" because it is really a guest house. Street parking was also available FoC thanks to our helpful host calling in our car as if a resident.
Stayed 1 night in Mar 2018
Response from Christian on 22 Mar 2018
Thank you for your kind review and hopefully see you again in the future

8/10 Good

Jonathan

Liked: Cleanliness, staff & service
Great value for money in prime location
Great welcoming check-in and very nice sized room. Very good location and great value for money. Only negative was the thin mattress which didn't suite me but would be OK for some.
Stayed 1 night in Mar 2018
Response from Christian on 11 Mar 2018
Thank you for the great review Jonathan. Yes, the mattress in your room is the only thin one in the Guesthouse, however we have not changed it as everyone mentioned it as being very comfortable so far, so I very much appreciate your feedback to help us going forward. Thank you

10/10 Excellent

Simon, Uttlesford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great start and brilliant owner
From booking to leaving the experience was fantastic, Christian was very helpful throughout the process. I stayed for 1 night for business. I was pointed to nice little local for an evening beer. I slept straight through (beer may of helped). Breakfast was on time and great. Overall really good value for money.
Stayed 1 night in Mar 2018
Response from Christian on 11 Mar 2018
Thank you Simon, we do pride ourselves on making sure that you don’t leave hungry lol! Thanks again for the lovely review.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbelievable value for money.
I was greeted by the owner who was very welcoming. He then explained that he had upgraded my room which I was very pleased with. My room was very clean and homley. I felt very comfortable. And had everything I needed! I had a very good nights sleep In a very comfy bed. And In the morning had a good choice of breakfast. I choose the cooked option and enjoyed it thoroughly. I still can’t believe the value for money so cheap but a very enjoyable stay. Well worth the stay will book again if I stay in Cheltenham again.
Stayed 2 nights in Mar 2018
Response from Christian on 11 Mar 2018
Thank you so much for your review Adam, we’re very happy that you’d look to stay with us again and we would of course welcome you back with open arms. Thank you

10/10 Excellent

Emma, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected luxury
I was very pleasantly surprised at the quality Benton's Guest House provides. The room I was given had an air of luxury and was incredibly spacious, with a lovely little en suite. The standards of the proprietor are very high and everything was beautifully clean. Obviously it's an older, mews property and a very popular guest house so impossible to avoid general wear and tear, but you have to look to spot it! The gorgeous bed was immaculately clean, comfy, if a little squeaky, with a good choice of pillows and quality bedding. The full English breakfast I chose was pretty much perfect for me, and came with lots of tea! I had been concerned about parking, but the proprietor sorted that for me too. Nothing seemed too much trouble.
Stayed 2 nights in Mar 2018
Response from Christian on 5 Mar 2018
What a fabulous review Emma, thank you so much. It was great having you stay and all the lovely conversation at breakfast! Thanks again

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, welcoming, lovely room
Really friendly, lovely spacious room and good central location within easy walking distance to theatre, shops etc
Response from Christian on 23 Feb 2018
Thank you so much Nicola, it's always a pleasure to have guests like yourself.

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended.
Really good and friendly service. Slightly old-fashioned inside but none the worse for that. Excellent breakfast. Having found Benton's guest house it would not occur to me to look elsewhere unless they were all booked up. On-road parking ok.
Stayed 1 night in Feb 2018
Response from Christian on 23 Feb 2018
Thank you Richard, it was lovely having you both stay with us and we would be delighted to have you back anytime.

10/10 Excellent

andrew, cam

Liked: Cleanliness, staff & service, room comfort
Very Friendly
Very friendly & welcoming on arrival. Room clean, comfortable & of good size though bathroom a little pokey. Excellent value for money, would highly recommend.
Stayed 1 night in Feb 2018
Response from Christian on 10 Feb 2018
Thank you for the review Andrew, we’re very pleased that you enjoyed your stay, and as i’m sure you know you’re always welcome at Bentons!

8/10 Good

Winnie, Hong Kong

Liked: Staff & service, property conditions & facilities, room comfort
Good hospitality
The staff is very nice. He let us check in earlier and gave us keys for going in & our at our convenience. Breakfast is good.
Stayed 1 night in Jan 2018
Response from Christian on 28 Jan 2018
Thank you for staying Winnie, and I hope that you and your son have a safe journey home.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay as always. Would recommend to all friends.
Stayed 1 night in Jan 2018
Response from Christian on 24 Jan 2018
Thank you for the lovely review Neil, it's always a real pleasure having you stay with us.

2/10 Terrible

Inger

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stengt
Stedet var stengt når vi ankom. Svarte heller ikke når vi ringte stedet. Hotels.com arrangerte et alternativt sted for oss å bo.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2018
Response from Christian on 8 Jul 2018
Thank you kindly

10/10 Excellent

WENDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bentons Guesthouse is in an excellent position for shopping and restaurants. Christian, our host, received us warmly and was extremely helpful all during our stay. Our room was large light and pleasantly furnished. The full English breakfast was wonderful and served with a smile. It is a real home away from home with a friendly atmosphere and we will definitely stay there again if we return to Cheltenham.
Stayed 3 nights in Jun 2018
Response from Christian on 20 Jun 2018
Thank you Wendy, those are lovely comments. Please let us know if you are ever back in Cheltenham

10/10 Excellent

mich, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても親切で快適なホテルでした。
前日、ホテルから確認の丁寧なメールが届きました。 到着時に連絡をする予定になっていた 現地在住者からホテルに連絡が入っており、そのことで大変ご親切な対応をしていただきました。 バス亭からも近く、部屋も清潔、イングリッシュブレックファーストは味・量ともに大変満足でした。 バス・トイレは共用ですがこちらも大変清潔感がありました。 機会があればまた是非利用したいです。
Stayed 1 night in May 2018
Response from Christian on 3 Jun 2018
Great review, thank you very much!

10/10 Excellent

Jean-Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Christian on 9 Apr 2018
Thank you very much for staying and your kind review