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Reviews of Riad Zaitouna Chaouen

3 out of 5
Riad Zaitouna Chaouen
Hassan 1, Chefchaouen

Reviews

8.4

Very good

Rating 10 - Excellent. 76 out of 160 reviews" "
Rating 8 - Good. 50 out of 160 reviews" "
Rating 6 - Okay. 18 out of 160 reviews" "
Rating 4 - Poor. 7 out of 160 reviews" "
Rating 2 - Terrible. 9 out of 160 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Soumil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property & very well located for family stay. Parking is 10-15 min walk so I would recommend hire someone for baggage. Very good breakfast with terrace beautiful view. No real complaint but bathroom could be more cleaner & blanket was smelling little. However I would stay here again
Stayed 1 night in Dec 2023

8/10 Good

Dr Gloria O

Liked: Cleanliness, staff & service, amenities
Aziz was so nice. A sweet guy at heart. He made me feel really comfortable being a solo female traveller. Yes the room smelt a bit damp, but then what can one expect as its an old building. It helped that I knew this before from reviews so knew what to expect. The breakfast was superb and the views from the rooftop to die for. The gentleman who cooked and served breakfast was so nice too. Gave him a tip to show my appreciation. Thank you, Aziz and all at Zaitouna.

8/10 Good

Maria Patricia

Travelled with partner
Liked: Staff & service
The staff were very helpful and responsive. Unfortunately, the room had a bad smell. Also, it had rained a lot while staying there and there was water leaking through the window. When we asked to move to another room, we were provided with a bigger room on the first floor. Lastly, we had arranged with the front staff for help with our luggage the last day as we needed to catch an early bus out of town. We were assured that it was scheduled. We never saw this person and had to ask for a second staff person to help. We made it to our bus in time, but could have done it without the stress. Maria M. Smith
Stayed 2 nights in Oct 2023

10/10 Excellent

Jessica, ROSEMEAD

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in the center but uphill. Close to every convenient and attractions. Staff are very very helpful and friendly at all times. service are great.
Stayed 1 night in Oct 2023

10/10 Excellent

KHALID

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. I love Chefchaouen.
Stayed 1 night in Sep 2023

10/10 Excellent

Lara

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great location in the Medina. Spacious room with air con. Nice views and good breakfast. Good value for the price. Friendly staff.
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from the top floor terrace were great!!!!
Stayed 3 nights in Dec 2019

10/10 Excellent

fatemeh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff
Lovely family owned riad with a good feel to it. Best breakfast we had during our stay in Morocco with very kind and accommodating staff. Spacious rooms with a cool traditional shower style.
Stayed 1 night in Nov 2019

6/10 Okay

Allan Varni

Liked: Cleanliness, property conditions & facilities, room comfort
Worth the value in the heart of the Medina
The location was excellent if you want to stay in the heart of the Medina. The staff was helpful when asked. The amenities adequate.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Room way too small
The only thing good about our stay was the location. Otherwise I would pay extra and go elsewhere. Room was way too small. The only way to get into bed was to climb into it from bottome. No room for bedside tables. Bathroom smelt and was tiny.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Clean property with beautiful views from the rooftop terrace, good beds, polite staff. Difficult to find in the medina. Rooftop breakfast swarmed by bees. All three days, the bedroom had a faint sewer smell,and the toilet leaked. Close quarters, so it was noisy at times, from inside guests and outside arguments in the medina.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Little beat up
The description says the room comes with amenities like soap or shampoo but our room did not have any. The AC worked but wouldn’t change in power like low or high. It just stayed on high
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
I liked the location and the cleanliness. The service from most of the staff was terrible. Bad attitudes, no follow-through. One lady however, went above and beyond to make up for her co-workers. We needed to leave early the next morning and she left out breakfast for us for our journey even though breakfast didn't technically begin until 8:30AM. She also brought us an extra sheet when we asked her after hours went by and her coworker said he would o it and sat on his phone instead in the lobby.
Stayed 1 night in Sep 2019

6/10 Okay

NS

Liked: Cleanliness, amenities
I do not understand all the hype about the Riads in Morocco. They all have no elevators which is hard with luggage, they lock their outside doors which makes it hard for customers to come back for a break during the day and all of them have bad plumbing, in all the Riads I stayed in in Morocco ( total 3) the showers did not drain, one of the room almost flooded. I would stay in a regular hotel if I have to go again
Stayed 1 night in Aug 2019

6/10 Okay

Rio, Michigan

Liked: Property conditions & facilities
The place felt cramped. Hard to sleep at night, kids making noise in the streets until 1 or 2 am.
Stayed 1 night in Jul 2019

10/10 Excellent

Safa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Shower not clean. Toilet broken. Water burning or very cold, nothing in the middle. Very basic. Unfortunately not many great hotels in chefchaouan.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019

8/10 Good

Ryan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Spent a couple days in Chefchaouen. Lovely, relaxing city. Comfortable hotel
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located right in the heart of the old city of Chefchuen, which means you can't get to it by car, you have to park outside the gates of the city and walk in to the hotel. Our advice is to park in the top gate, 'Bab AL Mahrouk' and walk downhill to the hotel, this gate is also quite and you don't have to deal with the crazy touts found around the main gate. The hotel is cute, nice, room is spacious, and the breakfast and service were great. If you want to spend the night in the old town this is definitely a good choice although you need to be aware that it will get noisy once daytime starts and because of its proximity to a mosque, you will be waken up at dawn by call to prayer. Recommended.
Stayed 1 night in Apr 2019

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Internet not working, room a bit outdated, good breakfast on the roof terrace, very nice manager
Stayed 1 night in Mar 2019

8/10 Good

Joanna

Liked: Cleanliness, staff & service, room comfort
Cute basic hotel in the heart of things
Cute basic hotel for the price. Bed was comfortable. Shower water was either scalding hot or freezing cold and no in between. Breakfast on the patio was nice the one day, but started at 9:00, so leaving early in the morning, missed breakfast.
Stayed 2 nights in Feb 2019

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un lugar espléndido. Atendido maravillosamente por su propietario. Her
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Riad with great staff, good terrace views, great location.
Stayed 2 nights in Feb 2019

8/10 Good

Salmaan

Liked: Staff & service, room comfort
Our stay at this Riad was wonderful. The service and hospitality that the staff showed us was amazing. The view, the location and breakfast were all superb. Our only complaint was that the bed sheets did not look like they were clean, otherwise we really enjoyed our stay.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and helpful staff. Property on one of the main avenues so easy to get around.
Stayed 1 night in Jan 2019

10/10 Excellent

Shaylyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect stay!
This place was perfect and the staff was so much fun! Location is ideal and the breakfast was incredible. A perfect spot! A wonderful terrace too!
Stayed 2 nights in Jan 2019

8/10 Good

Stoney

Liked: Cleanliness, staff & service, property conditions & facilities
Homey
The Riad is a hike to get to, but once you do it is delightful. A little cramped and cold, but the service was impeccable. So very friendly, great breakfast, and they gave us a free upgrade. Can't wait to stay here again.
Stayed 2 nights in Jan 2019

10/10 Excellent

Irman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great location and very near to the Spanish Mosque
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It is located in the upper region of the medina with easy access to many blue corridors (if you are into taking photos). Room was cozy, staff were very friendly and we were offered traditional Moroccan breakfast each day. Good view of the mountains which would be nice in the summer.
Stayed 2 nights in Nov 2018

2/10 Terrible

Brahim, Vancouver

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This so very sad, a beautiful city with low class accommodation , untrained staff, cold rooms and no blanket that summarize Riad Zaitouna. I have used Riad Zaitouna in the past couple time which was fine and now this is the 3rd time my clients reported unhappy from been there and we will never use again. I know there is no much options in Chefchaoun which is sad and it will affect negatively clients experiences but at least this is a warning, DO NOT BOOK Zaitouna for yourself or your client and avoid disappointment.
Stayed 1 night in Oct 2018

8/10 Good

Alma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

Al, Canada

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
This is my first experience with Riad stay and was disappointing. Room was small, dark, poorly lit, and cold. Breakfast was very basic. Also be prepared to walk 5 min uphill on uneven grounds as it is inside the old town. Try Parador Hotel which is right at the entrance of the old town.
Stayed 2 nights in Oct 2018

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
I had a nice experience up until I was double charged and now months after I already arrived back home from my trip I am still dealing with them sending me back my payment!
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff, good location (just next to the instragram streets), nice rooftop
Stayed 1 night in Sep 2018

8/10 Good

Clare, London, England

Liked: Cleanliness, staff & service, room comfort
Nice Riad in heart of town
This Riad was very clean and in a prime location for exploring the old town in Chefchaouen. The terrace gives a great panoramic view of the town & mountains. The Riad is small and plain but meets all your needs. The only negative was that there was no safe in the room.
Stayed 2 nights in Sep 2018

10/10 Excellent

Hicham, Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful experience, highly recommended. Clean, friendly staff, beautiful view to the mountains. Also delicious breakfast offered to their clients.
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Ok stay
All in all was good. Location was decent though pretty high up so if you have luggage you’re likely to have to pay someone to carry it up for you and they’ll rip you off. The workers at the Riad were helpful when we asked for tips on things to do etc. They arranged a driver to take us to the waterfalls when we asked them however they did say he speaks English but he didn’t understand a word of English which was difficult and annoying. The place was nice and basic. Rooftop where you can see sunset which was a plus. Huge downside which left a bad taste was that they double charged my card and 3 weeks later still have not received money back from them!
Stayed 2 nights in Jul 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old riad in Chefchaouen
This hotel was about 1/2 the price of the hotels I normally stay in so maybe I expected too much. My room had numerous problems: the bathroom light was broken and flashed on and off, there was no internet signal, there was a strong sewage smell, the TV didn’t work and insects came through the open bathroom window (which had no screen and no way of closing it). The hotel manager agreed to move me to another, larger room at no charge. Again the TV needed retuning (each time it was used). There was poor sound proofing between rooms. The bed was very hard and the duvet had no cover. There was a trickle of hot water from the shower and very poor drainage. I didn’t realise you had to stand on the plug to release the water so I ended up showering in several inches of cold soapy water. The towels were thin and small. No tissues or hairdryer were provided. No bottled water was provided. Breakfast was served on the rooftop which had a lovely view of the town. They served numerous dishes and gave me the opportunity of trying the different Moroccan breads. The hotel refunded me the second night because I would have had to move back to the original room. Parking in the old town is not allowed and the hotel had told me that someone would be on the look out for me to help me with my case but I wasn’t able to find them so ended being duped by a couple of young men who carried my large suitcase to the hotel.
Stayed 2 nights in May 2018

8/10 Good

Brian, Vancouver

Liked: Cleanliness, staff & service, room comfort
Excellent location with good hospitality
This was an excellent place to stay! Staff was very friendly and helpful. The room was very clean and they served a delicious breakfast on the terrace. I have only two small complaints with this riad. First, it was a little noisy in the streets which I am not TOO upset about because if you have a place in a good central location then there will be a lot more foot traffic. Second complaint is the shower. I absolutely can't stand when the water doesn't drain in the shower area. It was a little wading pool which I really dislike. Other than that, I would definitely recommend this place. The fresh goat cheese they serve for breakfast alone is worth the stay!!
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018