Dear Linburg,Thank you for taking the time to tell us about your stay at the RED ROOF INN & SUITES CLEVELAND TN. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the dust in the fridge area, the caulking pulling from the wall and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns.Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

Dear Bessie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES CLEVELAND TN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

Dear Bessie,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Cleveland, TN. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with noise disturbance. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Dear Cheryl,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES. CLEVELAND TN. It’s great to hear that you found our property to be suitable for your accommodation needs. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

Dear Clay,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn & Suites Cleveland, TN. Hearing that you were pleased with your experience at our Red Roof property was really thrilling to read. It was a pleasure accommodating you at our convenient location. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Hello Michael,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES CLEVELAND TN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES CLEVELAND TN. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the door lock, the lack of breakfast offered and the other concern you described. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.In regard to Breakfast, it is not a listed offer at our location, however we are located near a few restaurants. We will take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Sheri,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Cleveland, TN and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hi Robert,The staff and I saw your survey following your recent stay at the Red Roof Inn & Suites Cleveland, TN. I am so disappointed that you did not enjoy your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hello Judy, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES CLEVELAND TN. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Thanks so much for the scoring Paul. The staff and I at the RED ROOF INN & SUITES CLEVELAND TN appreciates your feedback and are happy to read you issue with the room was quickly fixed. At Red Roof, our aim is to provide comfortable stays for all our guest. Thank you again for the comments.Sincerely,Kerry-LeeRed Roof ManagementRediresponse Specialist

Dear Mervin,We are sorry to hear about your recent experience at the RED ROOF INN & SUITES CLEVELAND TN. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep of our hotel resulting in a 2/5 score. We strive to continuously provide guests with all the comforts of home, so it disappoints me to hear that was not the impression we left you with.Thank you for sharing your concern and I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

Hello Joe, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES CLEVELAND TN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Dear David,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES CLEVELAND TN . I was saddened to read that your stay fell short of your expectations due to stink bugs. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management RediResponse Specialist

Hello Paul, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES CLEVELAND TN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Valued Guest!Thank you for rating your recent stay, Nancy. The staff at our Red Roof Inn & Suites Cleveland, TN location thanks you for your 3/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Thank you for taking a moment to complete our survey, Amy. The staff at the Red Roof Inn & Suites Cleveland, TN and I appreciate your 2/5 score following your stay. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Dear Heather, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Cleveland, TN. We sincerely appreciate your comments and we're very disappointed you were unhappy with your experience. We apologize for the issues you encountered during your visit. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRediResponse Specialist

Dear Tammy, I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Cleveland, TN. I'm happy to see that you liked our manager for resolving your concerns and our helpful staff, prompting your 8/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Kimberly, I am pleased to have had you as our guest. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better. Thanks again, we do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience. Sincerely, Toni-Ann Red Roof Management RediResponse Specialist

Hello Heather,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Cleveland, TN. It is so pleasing to read that you had a great encounter with us and we truly appreciate your kind remarks about our good customer service and that you found check in easy. We aim to deliver a positive experience for all our guests and we are happy you were satisfied with your stay.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely, Abigail RediResponse Specialist

Thank you for taking a moment to leave a review, Bernice Myself and the staff at the Red Roof Inn & Suites Cleveland, TN were disappointed to see your 4/10 score following your stay. In order to understand what prompted your 4/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,GabrielleRediResponse Specialist

Thank you for taking a moment to leave a review, Danny. Myself and the staff at the Red Roof Inn & Suites Cleveland, TN were disappointed to see your 1/5 score following your stay. In order to have a better understanding of your feedback, please consider adding additional comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,GabrielleRediResponse Specialist

Hello Dalene, Thank you for taking a moment to complete our survey. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

Hello Linda,Thank you for taking a moment to complete our survey at the Red Roof Inn & Suites Cleveland, TN. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. We are sorry you had a less than satisfactory experience. To better understand what negatively impacted your stay, what happened and where we can improve, please consider adding comment to your review in the future. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Tianna RediResponse Specialist

Hello April,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn & Suites Cleveland, TN were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,Tianna RediResponse Specialist

Hello James,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Cleveland, TN and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediresponse Specialist

Hello Hal,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn & Suites Cleveland, TN. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the television and the other highlighted concerns that hindered your stay. It upsets me to know we let you down. Please feel free to reach out to the front desk directly for more information. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,Tianna RediResponse Specialist

Hello Brandon, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn & Suites Cleveland, TN. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience due to the encounter you had with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. In regards to your refund concerns, please feel free to reach out to the property directly. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,Tianna RediResponse Specialist

Dear Cristina, We at the RED ROOF INN SUFFOLK are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

Hello Robert, We at the RED ROOF INN & SUITES CLEVELAND TN have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our cleanliness. We greatly appreciate your insights and the time you’ve taken to rate our hotel. We look forward to your next visit.Thank you again for sharing your experience. Sincerely, Kerry-Lee RediResponse Specialist

Hello Tyra,It is so rewarding to read that you had a great stay with us here at Red Roof. Thank you for your comments. We’re happy to see that you liked the cleanliness of your room, the quiet environment and our pries. I’m so glad we earned your 4/5 score. The feedback you’ve provided will be used to continually improve our hotel.Thank you for choosing Red Roof. We hope to see you again soon.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist - Redroof

Dear Donna, We at the RED ROOF INN & SUITES CLEVELAND TN are thrilled to have earned scoring of 8/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

Dear George,It is so wonderful to see that we at the RED ROOF INN & SUITES CLEVELAND TN were able to provide you with a superior level of service and accommodations. You highlighted your stay was excellent. We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insights. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit.Sincerely,Kerry-LeeRediResponse Specialist

Our Valued Guest!We appreciate your honest feedback following your stay at Red Roof Inn & Suites Cleveland, TN. I am happy that you were ok with our pet friendly room. However, I was disheartened to read that the unit was very run down, there was no basket, bath towels or coffee maker. Please accept our apologies. I am grateful for the feedback you provided so we are able to continually improve our hotel. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services. It seems we have lost you as our guest and that's sad but we wish you all the best in your future travels.Sincerely,Devorine RediResponse Specialist

Dear Michelle,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Cleveland, TN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the super convenience of the area. Positive feedback like yours is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Adraine Red Roof Management RediResponse Specialist

Dear Sheena, We at the RED ROOF INN & SUITES CLEVELAND TN are thrilled to have earned your scoring of 8/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES CLEVELAND TN and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Kevin. The staff at the Red Roof Inn & Suites Cleveland, TN and I were disappointed to see your 6/10 score following your stay. In order to understand what prompted your 6/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle RediResponse Specialist

Thank you for sharing your 6/10 score with us, Emmanuel. Our staff appreciated your score. In order to understand what prompted your score, I welcome any further information about your stay that you can provide. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your rating. We look forward to having you stay with us again in the future.Faithfully, XaoRediResponse Specialist

Dear Jenifer,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES CLEVELAND TN. The situation you described regarding the uncleanliness of the room is truly regrettable. We are very sorry for your experience. In response to your comment regarding late check out, which is subject to availability and guest must make arrangements prior to 11:00 AM. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SharmaRediResponse Specialist