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Reviews of Knights Inn Chattanooga

1.5 out of 5
Knights Inn Chattanooga
3655 Cummings Hwy, Chattanooga, TN

Reviews

6.4
Rating 10 - Excellent. 57 out of 323 reviews" "
Rating 8 - Good. 97 out of 323 reviews" "
Rating 6 - Okay. 69 out of 323 reviews" "
Rating 4 - Poor. 42 out of 323 reviews" "
Rating 2 - Terrible. 58 out of 323 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Brandy, South Pittsburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got Extra Towels..
Stayed 1 night in Feb 2024
Response from mike on 29 Mar 2024
Thank your for your feedback to improve our service

10/10 Excellent

Brandy, South Pittsburg

Stayed 1 night in Feb 2024
Response from mike on 29 Mar 2024
Thank you for staying with us

8/10 Good

Christine

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Mike Patel on 1 Feb 2024
Thank you for staying with us

8/10 Good

Jessica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget option
Great option for a budget hotel whether staying a night or a week. Older building, well maintained. Basic amenities, bed slept okay, decent water pressure, room and bedding seemed clean. Saw no evidence of bedbugs or roaches. Despite being the during the weekend, it was quiet. Pet friendly Front desk staff happily worked hard to accommodate all my requests. Everyone I encountered was polite and helpful. Overall the stay was what I expected for the price. I'll definitely be staying here every time I work in Chattanooga.
Stayed 1 night in Jan 2024
Response from Mike on 30 Jan 2024
Thankbyou for staying with us , hope you have enjoyed your trip. Thank you

2/10 Terrible

Richard

Stayed 2 nights in Nov 2023
Response from Mike on 11 Nov 2023
Sorry for any inconvenience during your stay, if you had contacted front desk we would have changed room for you

8/10 Good

hector

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean , great location kind staff .
Stayed 1 night in Nov 2023
Response from Mike on 5 Nov 2023
Thank you for staying with us

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
No coffee maker
Stayed 1 night in Oct 2023
Response from Mike on 2 Nov 2023
We are sorry for not providing coffee maker in room but we have a fresh brew coffee machine in lobby. Thank you for staying with us

2/10 Terrible

Chris

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Out dated, just terrible!!
Stayed 1 night in Oct 2023
Response from Mile parel on 11 Oct 2023
Sorry for your inconvenience,

8/10 Good

Salman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Mike on 29 Jun 2023
Thank you, Salman for staying at our hotel, hope you had a good vacation

2/10 Terrible

Gudlaug

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Mike on 26 Jun 2023
Thank you for staying with us and hope you have enjoyed your vacation

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Jun 2023
Response from Mike on 26 Jun 2023
Thank you for staying with us and hope you have enjoyed your vacation

4/10 Poor

Randal

Travelled with group
Sheets were stained. Room was dirty as well as the tub
Stayed 2 nights in Jun 2023
Response from Mike on 23 Jun 2023
sorry about inconvenience, if you would have contacted front desk we would have change room for you

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent shower!
Stayed 1 night in May 2023
Response from Mike on 28 May 2023
We would like to thank you for staying with us, hope you have enjoyed our beautiful Chattanooga. Thank uou

4/10 Poor

Tyra

Travelled with family
Liked: Amenities
The room was clean. The bedding and towels looked really dingy and old. The room had a pungent ranked smell. It was so bad I had to sleep under the covers and could still smell it some. If it hadn't had that awful smell, I woyld have had no prob.
Stayed 1 night in Mar 2023
Response from mike on 2 Apr 2023
Sorry about the inconvienience,If you had contacted front desk we would have changed the room for you

8/10 Good

Michelle

Travelled with family
Liked: Staff & service
Stayed 1 night in Apr 2023
Response from mike on 2 Apr 2023
Thank you for your feedbak

6/10 Okay

Sachio

Stayed 1 night in Dec 2022

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. convienent.
Very nice staff. Room was clean. Although it was non smoking, there was always a strong smell of smoke. Maybe from previuos years. Parking was free, but the spots were very narrow. Altogether it was a good stay.
Stayed 3 nights in Oct 2022
Response from Mike Patel on 18 Oct 2022
Thank you for staying with us. Sorry for the inconvenience has caused due to smell of smoke and size of parking space

6/10 Okay

kenneth

Travelled with family
Disliked: Staff & service, amenities
It was convenient to the local tourist sites, an okay room if you don't mind the musty smell, but definitely overpriced
Stayed 2 nights in Aug 2022
Response from Mike patel on 18 Aug 2022
Sorry for inconvenience of smell due to high humidity . If you had contacted front desk we would have changed room for you

4/10 Poor

Henrietta

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
air conditioner did not cool well, had to ask for bathroom tissue, not enough towels and not like pictures online people friendly
Stayed 2 nights in Jul 2022
Response from Mike patel on 16 Jul 2022
Sorry for inconvenience . If you would have contacted front desk we would have changed room for you.

8/10 Good

LeJordon

Liked: Room comfort
Stayed 1 night in Jul 2022
Response from Mike patel on 16 Jul 2022
Thank you for staying with us

10/10 Excellent

John

Liked: Staff & service
Great room - great pool.
Stayed 1 night in Jun 2022
Response from Mike patel on 3 Jul 2022
Thank you for staying with and we are glad that you enjoyed your stay.

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in/check-out was quick & easy! Fees were exactly what we expected. Staff was very friendly & accommodating! Our room was clean & comfortable. The area felt safe. The pool was clean & clear!
Stayed 2 nights in Jun 2022
Response from Mike on 22 Jun 2022
Thank you for staying with us and hope you have enjoyed your trip to Chattanooga. Thank you

8/10 Good

Mary

Liked: Cleanliness, staff & service, room comfort
An okay stay
We stayed only one night. It was quiet. Could use some upgrades. Really liked the fact that Walmart was directly across the street and the restaurant Logan’s was fantastic.
Stayed 1 night in May 2022
Response from Mike patel on 11 Jun 2022
Thank you for staying with us and we are looking in to more upgrades, Thank you for your suggestion.

8/10 Good

Robin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Pleasantly surprised
Was surprisingly nice, especially for the price. Bed was super comfortable. Bathroom could use some updating. Also needs more electrical outlets.
Stayed 2 nights in Apr 2022
Response from Mike Patel on 26 Apr 2022
Thank you for staying with us , we will definitely look on tu our suggestions which will improve us. Hope you have enjoyed our beautiful Chattanooga!!!!

10/10 Excellent

Russell, Clever

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022
Response from Mike Patel on 26 Apr 2022
Thank you for staying with us and hope you have enjoyed our beautiful Chattanooga!!!!

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pulling into the property and seeing the outside i was a little skeptical but when i got in the room it was a complete change. The room is actually good size and clean. I would stay here again.
Stayed 1 night in Apr 2022
Response from Mike on 6 May 2022
We would like to thank you for staying with us and hope you have enjoyed your trip

6/10 Okay

Katherine

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
To be honest the pillows looked like someone had already used them
Stayed 1 night in Apr 2022
Response from Mike on 5 Apr 2022
Sorry for any inconvenience caused, if you would have contacted front desk, we would have changed room for you.

2/10 Terrible

nancy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled sheets were not clean blanket smelled nicotine dripping on walls
Stayed 1 night in Apr 2022
Response from Mike on 5 Apr 2022
Sorry for inconvenience , if you would have contacted front desk we would have changed room for you

10/10 Excellent

Amanda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Welcome Surprise
It was a little hard to find, tucked behind a clarion (I think) but once we found it the Knights Inn was very charming. The room was spacious and very clean. The check in was smooth. My only complaint was the “lobby” was very small and a little dirty, but breakfast was canceled due to COVID so I am sure when life is back to normal the staff will fix that up. Overall I would not mind staying here again!
Stayed 1 night in Mar 2022
Response from Mike on 2 Apr 2022
we would like thank you for staying with us and hope you have enjoyed Chattanooga. Thank you

8/10 Good

Omar

Liked: Staff & service
Disliked: Cleanliness
Inexpensive place to stay
Staff was very friendly. Price was great. Most of the towels were dirty and the rooms were a bit outdated. My experience matched the price.
Stayed 1 night in Mar 2022
Response from Mike on 24 Mar 2022
Sorry for inconvenience during your stay. We will correct it, and also thank you for staying we with us

2/10 Terrible

Kathleen

Disliked: Property conditions & facilities, room comfort
Knights Inn Chattanooga
Sheets torn, not upgraded for cell phone plug in, furniture beat up, hardware in tube falling off & tube not clean black ring & very slippery, linens very yellowed. Not sound proofed. Smoking & not smoking rooms right next to each other. We smelled the smokers next door all night. DON’T RECOMMEND for travelers.
Stayed 1 night in Mar 2022
Response from Mike on 24 Mar 2022
Sorry for inconvenience during your stay. If would have contacted f r.r.f int desk we would have gladly changed your room. Thank you

2/10 Terrible

Dena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty!!
Our experience was terrible!!! We had bugs in our bathtub! The toilet seat was dirty! The towels were soiled! We visit the area at least 4 times a year but, have never stayed here. We won’t stay here again!! The owner did not apologize!! He did nothing!! He could have at least offered an apology!!
Stayed 1 night in Mar 2022
Response from Guest Relations on 19 Mar 2022
Dear Dena, We're sorry to hear that our accommodations were not as you expected. Our property undergoes routine maintenance for pests; however, considering your comments, we have contacted our pest service so that the matter is promptly addressed. Your other concerns are also being looked into, and we hope to improve your perceptions the next time you're in town.

8/10 Good

Billy

Business traveller
Liked: Staff & service, property conditions & facilities
I chose them spontaneously. I really needed some sleep. I had been driving almost 2 days. I was a little worried but then this place turned out to be pretty cool. I slept like a newborn baby! It was clean. Towels could be more fluff bur overall it served its purpose.
Stayed 1 night in Jan 2022
Response from Mike on 19 Jan 2022
Thank you for staying with us. Your feedback regarding quality of towels is very important for us and we always try to improve .Thank you

10/10 Excellent

Jordan

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great, comfortable place we stayed at on our trip.
Stayed 1 night in Dec 2021
Response from Mike on 10 Jan 2022
We would like to thank you for your stay

10/10 Excellent

GLEN, New Orleans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was super-nice and went out of her way to make me feel welcome. It's right off the interstate and easy to get to. The room is sparse, but very clean, and I feel like I got good value for my money.
Stayed 1 night in Dec 2021
Response from Mike on 28 Dec 2021
We would like to thank you for staying with us

2/10 Terrible

Jessica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were bugs everywhere. The staff was rude. The room looked outdated and gross. The parking lot did not seem safe to park overnight. Very sketchy. Spend the extra dollars to go somewhere else. Not worth the discount. We left immediately.
Stayed 1 night in Nov 2021
Response from mike on 16 Nov 2021
sorry for inconvenience, if you would have contacted front desk we would have change the room for you

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities
Friendly staff. Property was old. otherwise it was fine.
Stayed 1 night in Nov 2021
Response from Mike patel on 12 Nov 2021
Thank you for staying with us

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Very nice place. No complaints, at all. Staff was very pleasant and helpful. First trip traveling with our dog. They accommodated our needs perfectly.
Stayed 1 night in Oct 2021
Response from Mike on 27 Oct 2021
We would like to thank you for staying with us and hope you have enjoyed our beautiful Chattanooga.

10/10 Excellent

Caye

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Michael at the front desk was super knowledgeable and friendly. Seemed to take a genuine interest in the reason for our trip. He also went out of his way to help us with cancelling a day of our trip without penalty.
Stayed 2 nights in Oct 2021
Response from Mike on 24 Oct 2021
We would like to thank you for staying at our hotel and it was an pleasure to serve you. Thank you

10/10 Excellent

Leann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owners were precious! We were checking in after 10 at night and they were very nice and offering great advice on what to do, making reservations, buying attraction tickets online etc.
Stayed 1 night in Oct 2021
Response from Mike on 21 Oct 2021
We would like to thank you for staying with us .Hope you have enjoyed our beautiful Chattanooga. Thank you

8/10 Good

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is definitely an older property but the rooms were clean and the beds were comfortable. Maybe some better pillows but other than that it served the purpose I needed and super convenient to our needs.
Stayed 1 night in Oct 2021
Response from mike on 20 Oct 2021
Thank you for staying with us . We will definitely make improvement on your feed back.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from mike on 20 Oct 2021
We would like to thank you for staying with us and hope you have enjoyed chattanooga.

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient & local. Friendly staff. Clean rooms!
Stayed 2 nights in Jul 2021
Response from Mike on 14 Oct 2021
Thank you for staying with us and we are happy that you enjoyed your stay.

8/10 Good

Britnie

Liked: Cleanliness, staff & service, property conditions & facilities
So you can tell there are people that actually live at this hotel but I didn’t notice any drug dealing or disrespectful people during my stay. My room was fairly priced and Walmart and all kinds of stores are directly across the street I will be staying there again.
Stayed 2 nights in Oct 2021
Response from mike on 14 Oct 2021
Thank you for staying with us.

10/10 Excellent

John

Stayed 2 nights in Oct 2021

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Knights Inn is Wonderful!
Mr Mike and his family was so wonderful!! I felt safe and taken care of. I would recommend this place to anyone who travels to Chattanooga.
Stayed 8 nights in Sep 2021
Response from Mike Patel on 2 Oct 2021
We would like to thank you for being a guest at our hotel. Hope you have enjoyed your trip to Chattanooga.

4/10 Poor

Paula M

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
trash around the parking lot and rooms. a stray cat in area that wanted to be petted. I do not pet animals I do not know
Stayed 1 night in Sep 2021
Response from Mike on 21 Sept 2021
Sorry for inconvenience, stray cat is not ours also we have informed to Animal service but due to staff the are running behind to come pick it up

4/10 Poor

LINDA

Travelled with family
Disliked: Staff & service, amenities
Lady that checked us in was snooty. We asked for 2 more bath towels my daughter and I have longer hair and needed them when we showered. She rudely said all you can have is 1 more. There was no breakfast as advertised. When asked if we get a discount seeing as that was one of the reason we stayed. She said NO you already got a discount from expedia. Very rude. Never staying there again
Stayed 1 night in Sep 2021
Response from Mike on 12 Sept 2021
sorry for inconvenience, breakfast is not available due to Covid which is already posted on Expedia when you book also note on entrance door, so price we kept lower is reflecting to breakfast.

10/10 Excellent

Myril Arch

Stayed 1 night in Aug 2021

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Vert satisfied
Stayed 1 night in Aug 2021
Response from Mike on 15 Aug 2021
thank you for staying with us.Thank you