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Reviews of Radisson Charleston Airport

2.5 out of 5
Radisson Charleston Airport
Rivers Avenue,5991, CHARLESTON, CHS

Reviews

6.6
Rating 10 - Excellent. 179 out of 1003 reviews" "
Rating 8 - Good. 309 out of 1003 reviews" "
Rating 6 - Okay. 235 out of 1003 reviews" "
Rating 4 - Poor. 162 out of 1003 reviews" "
Rating 2 - Terrible. 118 out of 1003 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience!
Hotel was closed for renovations. We had no prior notification of this before we arrived to check in. Poor communication on both the hotels part and hotels.com. We had paid in advance. We lost a day of our vacation in Charelston and had to find new accommodations on our own. Very bad experience. We spoke to some at the hotel as UPS was making a delivery, just by chance, before delivery they would not answer the door.Please look in to this as we need a refund or compensation for our notes stay.

6/10 Okay

James, South Carolina

Liked: Staff & service
Disliked: Property conditions & facilities
Ok for the Price
We went to the hotel based on a review that said "If you get a fabulous deal . . . " Well, we got a fabulous deal and found out why. The hotel is undergoing construction/remodeling and this is present throughout. While our room was clean, the carpet in the hallway was stained. The hallway was dark and dingy. Only 1 elevator worked and it was noisy. The breakfast was underwhelming; there was not hot water to make tea, no knives to cut waffles, and no one was watching the breakfast area. The staff at the front desk were very helpful and pleasant. The room was very comfortable, which was surprising given the condition of the hallway. My recommendation would be to wait until the hotel is fully renovated before paying full price. For what we paid, it was servicable.

6/10 Okay

Marlene

Hurricane damage...working to make it better
This area sustained considerable damage because of the hurricane. We spent one night but we did not have hot water and the elevator worked intermittently. They manager refunded our evenings stay costs and offered to put us up in another hotel if we planned on staying longer. It is not fair to rate this hotel at this time. They tried their best to make it right. I wish them luck with their repairs because this is going to take awhile. Feeling blessed that we do not experience this force of nature.

4/10 Poor

PO3, Honolulu

Disliked: Cleanliness, property conditions & facilities, room comfort
Hurricane damage, must, and mold
The reviews that I based my hotel stay did not reflect the actual condition of this hotel upon arrival. This hotel is undergoing a large renovation due to flood damage from Hurricane Matthew. It appears to have been a Radisson prior. The hotel smells musty and the carpet needs replacing. The staff was kind enough. It's nearby a less than desirable area in North Charleston and is on a busy road

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort
Staff was friendly, very helpful even going through the aftermath of Hurricane Matthew. Certainly will stay here again.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities

8/10 Good

April

Liked: Cleanliness
Disliked: Property conditions & facilities
The price was right
Great price for convenience and amenities

8/10 Good

Davida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient sweet deal
Room was nice, Libby was beautiful but there was a bullet hole in the window. I noticed it when I woke up the next day to pull the curtains back...everything else was nice

8/10 Good

George

Liked: Cleanliness, property conditions & facilities, room comfort
It was a pleasant stay--very conveniently located

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was under construction. It was old and run down. The sleep number beds were deflated and broken. The staff was unprofessional and unattentive.

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go elsewhere
Looked at the pictures and thought, WOW! Nice place, good rate, done. NOPE! Place was awful. Woman at checkin was great though. Very nice. Foul smell in the room, carpet was stained in multiple areas, elevator was sketchy, etc. Not good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

George

Liked: Cleanliness, property conditions & facilities
Convinient and inexpensive
Older hotel with convention center was undergoing remodel/repair. Condition overall was good and they made parking arrangements next door. No restaurant, although they had one once. A little hard to figure out access, but near Interstate. Room air con/heater fan was EXTREMELY noisy and bathroom door sticks. Not a good neighborhood.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BED BUGS, DISGUSTING SMELL, Complete NIGHTMARE!

8/10 Good

Bradley

Liked: Cleanliness, staff & service, room comfort
Decent stay
Everything was fine, except the property was under some renovation. The water was off for 2 hours one day, and right when I needed it, but luckily the desk person gave me a room discount.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

ronald

Liked: Cleanliness, room comfort
I liked the bed, the view, and the shower. People were helpful when asked questions.

4/10 Poor

Kenneth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel was in very poor condition. The facility needs to be remodeled. Room was clean. Sleep comfort bed did not work. The condition of this hotel during this time of stay would be rated at 2 star.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Traveling through. Didn't stay in Charleston Beautiful city. That is all I can say.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

2/10 Terrible

Johnathan , US

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible

6/10 Okay

Candy, US

Liked: Staff & service, room comfort
Poorly marked. Difficult to locate in the dark.

2/10 Terrible

Tammy

Disliked: Staff & service, property conditions & facilities
Hotle Sucks!! Nothing like the website shows
We are very disappointed!! After driving for 20 hours we get here to find out the pool is closed, no buffet breakfast, the lights don't work in the bathroom, the tables and night stands were nasty, no towels, over all sucks!!!!!!! We picked this hotel for the indoor pool and buffet for our grandson and now the trip is a total disappointment!! Why didn't Hotel.com or the Hotel inform us before we got here!! Too late to change Hotels and cannot afford to just walk away!!! Will never use Hotel.com again!! Your customer service sucks!! You should have informed us of these conditions!!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Don't stay here until hurricane damage is repaired
Mold in the closet, half of the electrical outlets didn't work, bad smell from water in the sink.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
the room AC and heating unitcould not be turned off we literally had to unplug it. Z jacuzzi did not work.

6/10 Okay

gary, South Carolina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Slow check in process and surrounding neighborhood a little on the shady side. However, the room was clean and comfortable.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were not ready at 5 pm

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Carolyn

Made reservations online 3 weeks prior. Upon arrival had to wait a while before being given key to room. Go to 7th floor room 709, someone was in there. Had to go back to lobby and get another key and headed back up to 703. Very tired from 10 hr trip. Didn't need this inconvenience.

6/10 Okay

Verified traveller

They did not honor reservation made 2 days prior to our arrival and did not notify Expedia of the issue. We were left without a room. Would not recommend booking here.

2/10 Terrible

Cassandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at your own rosk
If I could give this hotel a negative rating I would. We checked in late after our flight and the front desk woman could not have been more unfriendly. I don't think she even looked me in the eye or asked how I was. She did however give us a room that was already occupied. Aftwr the awkwardness of opening a room someone else was in, when I informed the front desk (in person) about this mistake, she didn't even apologize (or look me in the eye) and just handed me a new key. I can't say that has ever happened to me before and we were appalled. Aside from the poor service, the room resembles a motel 6 with dirtier carpet, sheets with stains and a ceiling with mold of some sort. The beds were even worse. Lumpy and a groove in the middle. Do not stay here unless you really have no other choice. Beyond disappointed in our decision. Thankfully it was only one night

10/10 Excellent

vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Left for vacation and could leave car at hotel and use free airport shuttle. Perfect!

8/10 Good

Bob, Bluffton SC

Liked: Staff & service, room comfort
One night stay
Room & facilities were very good. The staff was excellent & the price thru Expedia was the same

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and clean
Our stay was amazing. Ms. Gloria, in the kitchen, makes the best breakfast, with the warmest heart and biggest smile. The room was spacious, clean and roomy. Staff was so very helpful, positive, friendly, professional. This was our first time visiting the Charleston Area. Such a beautiful part of the country. If we do visit this way again, we will be staying at this hotel. It was truly wonderful. I highly recommend!!!! The only down side was the carpets in the hall way could use a good cleaning but the room carpet was great!!!

4/10 Poor

Casey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won't recommend this hotel till they finish fixing it

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The price was right for night!
The customer was excellent ! The location was great also; fews miles from realitives , shopping and dinning!

4/10 Poor

Sue, Ohio

Disliked: Property conditions & facilities
Disappointing
The price was right but the hotel smelled and was very obvious that the management wasn't on top of keep the appearance looking clean and professional.

8/10 Good

Charles, Rapid City, South Dakota

Liked: Cleanliness, staff & service, room comfort
Great deal for the price
The staff was friendly and the place was clean. It appears to still be under renovation but the rooms are clean and comfortable. My room had a king sized bed, a small sofa, desk, mini-fridge, microwave, and a coffeemaker. Having read multiple complaints about a lack of hot water I'm pleased to report I didn't have any issue with a lack of hot water. The shower was clean as were the towels, bedding, and linens. There is a shuttle to the airport as well. I was traveling on business and would definitely stay here again.

8/10 Good

Yan Kai, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Good airport shuttle service!
We were staying 1 night before flying back. Good shuttle service, we went to return rental car at airport, and called the hotel for free shuttle service to get back to hotel (at 11pm, purposely come for only 2 of us). Our returning flight was 6am and the hotel airport shuttle starts 4:30am and actually set off earlier at abt 4:10am for us (only us, no other people).

8/10 Good

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. We had an issue they fixed it right away. The only bad thing was the indoor pool was to cold to swim.

10/10 Excellent

marian, waverly ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay! Stay with confidence
clean hotel, friendly staff, great breakfast, convenient location, all at a GREAT price thanks to hotels.com

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

joanna, js

Liked: Cleanliness, staff & service, room comfort
Breakfast was very Good ! Nice staff ! Clean room

2/10 Terrible

Verified traveller

Disliked: Room comfort

6/10 Okay

dove

Liked: Cleanliness, staff & service, room comfort
was fine - under management change - could be great again with some sprucing up in common areas

4/10 Poor

Michaela

Disliked: Cleanliness, staff & service, property conditions & facilities
No clean towels
Roaches in the bathroom. They "ran out" of towels so I had no fresh towels for the entire second half of my stay

2/10 Terrible

Crystal

Disliked: Staff & service
HORRIBLE EXPERIENCE
This hotel was God awful! Not the at the service level of any Radisson that I've ever experienced. I will never stay here again!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort