"I asked to have regular coffee pods for my room as there was only decaf pods in my room. I was told by the front desk that the hotel had no caffeinated coffee for the hotel rooms, only decaf. I was invited to come to the hotel dining area in the morning for caffeinated coffee. Also, when I ordered an adult beverage, with lime, I was informed the hotel had no limes available. There was a photocopy of a small menu available yet the "cook was off," so it was suggested I order food to be delivered. I was traveling on business and needed an internet connection to complete my work. The internet connection in my room worked for the first night of my stay. The front desk staff apologized yet stated they were not aware of an internet issue. The room itself was acceptable. As a recognized name in the hotel industry, I expected the important details, as promoted on the hotel website, to be available."
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