Dear guests, thank you for choosing to stay at Modena By Fraser Changsha and taking the time to give us good reviews. We are honored to receive your praise for the warm service of the apartment, and we will continue to maintain the quality of service, so that you can continue to choose our apartment and feel at home, and sincerely look forward to your next visit！

尊敬的宾客，很开心看到您对我们的服务和设施感到满意。公寓的主题是温馨生活，赏味长沙。我们承诺为客人提供最完善的个人服务及设施，让客人始终享受温馨、舒适而又优美的环境。希望下次可以得到您满分的好评，长沙泊富名致的全体员工衷心欢迎您再次入住

Dear guests, thank you for choosing to stay at Modena By Fraser Changsha and taking the time to give us good reviews. We are honored to receive your praise for the warm service of the apartment, and we will continue to maintain the quality of service, so that you can continue to choose our apartment and feel at home, and sincerely look forward to your next visit！

尊敬的宾客，很开心看到您对我们的服务和设施感到满意。公寓的主题是温馨生活，赏味长沙。我们承诺为客人提供最完善的个人服务及设施，让客人始终享受温馨、舒适而又优美的环境。希望下次可以得到您满分的好评，长沙泊富名致的全体员工衷心欢迎您再次入住。

尊敬的宾客，来自长沙泊富名致服务公寓的真挚问候。由衷感谢您留下宝贵的评论，我们非常开心和荣幸得知您对本次入住公寓的整体体验给予了充分肯定。公寓全体人员随时欢迎您再次到访，并将竭尽所能为您的下一次莅临做好充足准备，创造更多难忘的回忆及体验。真诚的祝福及问候。

Thanks for choosing Modena by Fraser Changsha, we hope that you had a pleasant stay with us. Thank you very much for the compliment and review。We are committed to providing our guests with a good and clean living environment. Finally, we sincerely thank you for your recognition and encouragement of our apartment, which is also the motivation to motivate all the staff of the apartment to provide better service to our guests.We will continue to work hard and look forward to your full marks next time. Best wishes!

Thanks for choosing Modena by Fraser Changsha, we hope that you had a pleasant stay with us. Thank you very much for the compliment and review。We are committed to providing our guests with a good and clean living environment. Finally, we sincerely thank you for your recognition and encouragement of our apartment, which is also the motivation to motivate all the staff of the apartment to provide better service to our guests.We will continue to work hard and look forward to your full marks next time. Best wishes!

Distinguished guests，Thanks for choosing Modena by Fraser Changsha, we hope that you had a pleasant stay with us.Thank you very much for your comments, we will continue to improve the service and facilities.We are very sorry for the inconvenience caused to you. If you stay in the apartment next time, please contact our guest service manager as soon as possible to solve the problem for you. Again, we apologize to you.I look forward to seeing you next time.

Dear guest!Thank you for choosing to stay at Modena By Fraser Changsha.Friends of Modena always strive to provide warm and exquisite service.I'm sorry for not meeting your requirements this time. Looking forward to your next stay, I will get your full praise.

Dear Timothy, Thanks for choosing Modena by Fraser Changsha. We are glad that you had a lovely stay with us. The weather of January in Changsha is cold and humid, all the air-conditioner in the corridor are adjusted at 22℃ and we will enhance the patrol to make sure the window of corridor remain closed. Look forward to meeting you again in the future.

Dear Qi Rong, Thanks for choosing Modena by Fraser Changsha. We are glad that you had a wonderful stay with us. As for the smell in the room, we sincerely apologize for the inconvenience and we have internally emphasised the room condition checking process to make sure all the rooms are ready for guests. Also, we have air purifiers in Housekeeping Department for free lending. We suggest that guests who are sensitive about the smell and air in room could borrow from us, or leave a notice when reserving the room. We will deliver it to you room promptly. Sorry for the inconvenience again and look forward to meeting you in the future.

Dear resident, Thanks for choosing Modena by Fraser Changsha. We are glad that you had enjoyed your stay with us and thank you very much for the full score rating. It is our honor to serve you and assist you in every little way, look forward to meeting you again in the future.

Dear Nedim, Thank you very much for choosing Modena by Fraser Changsha. We are glad that you have enjoyed your stay with us. All guests room are located above 20F with amazing city view and spacious room layout. As for the lobby, it is located on the Ground Floor of the apartment building and also B1 Floor when you enter from the shopping mall, which is slightly difficult to find for the first time visitor. Thank you very much for the high score rating. Look forward to meeting you again in the future.

Dear Nicholas, Thanks for choosing Modena by Fraser Changsha. The 1-Bedroom Executive (with king size bed) was full when you checked-in and there was only 1-Bedroom Executive with twin beds left. We sincerely apologize for the inconvenience and exchanged to your expected room once we have confirmed the availability on the second day. Hope you have enjoyed it! Look forward to meeting you in the future. Kitty Chu, General Manager

Dear residents, Thanks for choosing Modena by Fraser Changsha. We are glad that you have enjoyed your stay with us, and we sincerely apologize for the inconvenience of pets, water pressure as well as the problem of finding entrance. We have checked all the water pressure and adjust to a balanced level. Frasers Hospitality advocates the caring and love of pets therefore pets are allowed in room under strict regulation such as size, type as well as cleanliness. For your next visit, please let us know if you have any special requirements of pets of any others, we shall arrange your stay on certain floors if possible, to make your stay as comfortable as possible. Look forward to meeting you in the future. Kitty Chu, General Manager

Dear John,   Thanks for choosing Modena by Fraser Changsha! We are glad that you had a wonderful stay with us and thank you very much for the full score rating! Look forward to meeting you in the future. Kitty Chu, General Manager

Dear Resident， Thanks for choosing Modena by Fraser Changsha! Thanks for your high rating on agoda, it is truly an encouragement for me and my team. We will share with my colleague to motivate them provide better service in the future! Look forward to meeting you again and surprising you!

Dear Thomas, Thanks for choosing Modena by Fraser Changsha! We are glad that you had a wonderful stay with us, enjoyed your room and give us full score rating on Expedia.com. As for the delay of room service, we sincerely apologize for it and thank you for the comment so that we are able to specifically improve our service to a better level. Look forward to meeting you in the future!

Dear Peter， Thanks for choosing Modena by Fraser Changsha! We are located in the heart of Northern Chansgha and next to the shopping mall as well as public transportation. We are glad to hear that you have a pleasant stay with us. Look forward to meeting you in the future.

Dear Keet Yee， Thanks for choosing Modena by Fraser Changsha. We are glad that you enjoyed your stay with us and had a wonderful experience in Changsha! We are located in the centre of northern Changsha and surrounded by a variety choice of shopping and delicacies nearby. Our MOD whole-day Dining and Chinese Restaurant are located on the 43rd floor with amazing view and food, we are very happy that you had enjoyed it as well! Look forward to meeting you in the future, Kitty Chu, General Manager.

Dear Keet Yee， Thanks for choosing Modena by Fraser Changsha. We are glad that you enjoyed your stay with us and had a wonderful experience in Changsha! I will share it with my team as encouragement and we will continuously improve ourselves to provide guests with better service, look forward to meeting you in the future, Kitty Chu, General Manager.

Dear resident， Thanks for choosing Modena by Fraser Changsha! We are glad that you have a wonderful stay with us and I will share your comment with my team as encouragement. Thank you again for the full score rating online, look forward to meeting you in the future! Kitty Chu, General Manager

Dear Resident, Thanks for choosing Modena by Fraser Changsha. We sincerely apologize for the misunderstanding of number of free breakfast included. We have enhanced the training on explaining the rate and check all the description online to make sure the details are clear. Thank you for the understanding and look forward to meeting you in the future.

Dear Resident, Thanks for choosing Modena by Fraser Changsha! Thank you much for the high score rating on Expedia.com, also we are very glad that you have enjoyed your stay with us. Look forward to meeting you in the future!

Dear Resident， Thanks for choosing Modena by Fraser Changsha! We are located in the heart of Northern Chansgha and next to the shopping mall. We are glad to hear that you have a pleasant stay with us, regarding to the breakfast spread and staff's English command and knowledge, I have shared with team and will taking more time for training to Develop their abilities. Look forward to meeting you in the future.

Dear Anonymous, Thanks for choosing Modena by Fraser Changsha! We are glad that you have a wonderful stay with us. I will share the comment with my team as encouragement to motivate us. Thank you again for the full score rating online, look forward to meeting you in the future!

Dear Anonymous, Greetings！Nice to meet you again, I believe you have stayed with us many times, thank you for your trust and please take care until next meet.

Dear Anonymous, Greetings！Nice to meet you again, I believe you have stayed with us many times, thank you for your trust and please take care until next meet.

Dear Anonymous, Thank you for choosing Modena by Fraser Changsha! We are located in the heart of the northern Changsha with convenient public transportation nearby such as bus, taxi and underground. It takes 15mins by taxi from here to city centre. As for the bathroom condition, we sincerely apologize and our team will be more focus on the sanitary condition and bathroom equipment operation during the daily inspection. We are willing to hear more details on bathroom condition so that we could improve in a more specific way. Look forward to meeting you in the future! Kitty Chu, General Manager

Dear Anonymous, Thank you for choosing Modena by Fraser Changsha. Hope to see you soon, please take care until next meet.

Dear Yohanes, Thanks for choosing Modena by Fraser Changsha! Thanks for your high rating on expedia, it is truly an encouragement for Jerry and my team. We will share with my colleague to motivate them provide better service in the future! Look forward to meeting you again and surprising you!

Dear Anonymous, Thanks for choosing Modena by Fraser Changsha! Look forward to meeting you in the future!

Dear Anonymous, Dear Resident, Thanks for choosing Modena by Fraser Changsha. We are the first international serviced apartment of Frasers Hospitality in Hunan Province. We are glad you like our rooms and sincerely hope that you had a nice stay with us. We will continuously improve our service and facilities, and look forward to meeting you in the future! Kitty Chu, General Manager

Dear Linda, Thanks for choosing Modena by Fraser Changsha. We are the first international serviced apartment of Frasers Hospitality in Hunan Province. Hope you have a wonderful stay with us, and thank you for the score rating. We will continuously improve our service and facilities, and look forward to meeting you in the future! Kitty Chu, General Manager

Dear Anonymous， Thanks for choosing Modena by Fraser Changsha. We are the first international serviced apartment of Frasers Hospitality in Hunan Province. Thank you for the full score rating. We will continuously elevate our service and facilities, and look forward to meeting you in the future! Kitty Chu, General Manager

Dear Rob, Thanks for choosing Modena by Fraser Changsha. We are the first international serviced apartment of Frasers Hospitality in Hunan Province. We are glad you like our rooms and sincerely hope that you had a nice stay with us. We will continuously improve our service and facilities, and look forward to meeting you in the future! Kitty Chu, General Manager

Dear Gene, Thanks for choosing Modena by Fraser Changsha! We are glad that you have enjoyed your stay with us. We have recently installed road direction in the neighbor area, it will also be easier to find us by directly contacting our Front Office. Thanks for your comments on breakfast and our employees. I will share with them as a great encouragement to progress the service and quality to a higher level! Hope we will meet in the near future again. Kitty Chu, General Manager

Dear Gene, Thanks for choosing us! Modena by Fraser Changsha is the first international serviced apartment of Frasers Hospitality in Hunan Province. We are dedicating in delivering golden standard services and providing exceptional environment for our valuable guests. Thanks for your encouragement and we will continuously upgrade our service standard. Look forward to meeting you again in the future. Kitty Chu, General Manager

尊敬的宾客Rong，您好！感谢您在长沙众多的高星级酒店中选择入住长沙泊富名致服务公寓作为你此次的下榻之所！谢谢您在网上给我们满分的评分，您的肯定将是我们努力的最大动力，您所提及的大堂空调，是由于保温的问题，温度不能恒定造成的，我们已经意识到，还在找寻彻底处理的方案；酒店的大门由于不在主路上，存在寻找困难的因素，我们已经在商场及公寓周边增加了若干的指示牌，以帮助客人更容易的找到我们，您还可以通过拨打服务中心的电话联系，我们将会去您所在的位置接您到公寓来。在未来我们将会努力让您的每一次入住感受到新的惊喜与进步。期待与您再见，祝好！总经理：Kitty初皓翔

Dear Mary， We thank you so much for bringing this to our attention and apologize for not being able to provide you the service you have come to expect.We have discussed this and ensure that we will have not such issue in the future, we would like to express our appreciation for your comments as it will only enable us to do better. Sincerely Kitty Chu, General Manager

Dear Resident, Thank you for taking the time to pen your thoughts on your stay experience during your recent stay with us. We are delighted that we were able to exceed your expectations in all aspects of our product and service offerings. We are glad to learn of your pleasant experience and positive comments on Ramon & Wesley and friendliness. Your kind comments will definitely spur them on to do better and I will certainly share with them your positive feedback. I am delighted to see that you found our residence location to your liking as you have correctly pointed out. Once again, thank you very much for staying with us. We look forward to welcoming you back to Modena by Fraser Changsha in the not too distant future. Kind regards. Kitty Chu,General Manager

Dear Raymond, Greetings from Modena by Fraser Changsha! Thank you for sharing your feedback following your recent stay with us. We are glad that you have had a pleasant and enjoyable stay and the services was excellent, we are thankful that you found our staff to be well trained and attuned to your needs. We are indeed in a prime location, with covered linkways to iCity Mall, surrounded by well-established restaurants within walking distance from our property. We look forward to your continued patronage and all of us at Modena by Fraser Changsha are looking forward to your return visit. Best regards, Kitty Chu-General Manager

Dear Gin Chua, Warmest greetings from Modena by Fraser Changsha! Thank you for sharing your feedback following your recent stay with us. Regarding your comments that the lobby is not abl to locate and hand to find, we are adding more signage along our residences entrance and the main road to make it easier for our guests’ easier access to our property. Once again, thank you very much for staying with us. Wish you all the bests. Kitty Chu General Manager

Dear guests, thank you for choosing to stay at Modena By Fraser Changsha and taking the time to give us good reviews. We are honored to receive your praise for the warm service of the apartment, and we will continue to maintain the quality of service, so that you can continue to choose our apartment and feel at home, and sincerely look forward to your next visit！

Dear guests, thank you for choosing to stay at Modena By Fraser Changsha and taking the time to give us good reviews. We are honored to receive your praise for the warm service of the apartment, and we will continue to maintain the quality of service, so that you can continue to choose our apartment and feel at home, and sincerely look forward to your next visit！

尊敬的宾客，很开心看到您对我给予的点评，很抱歉没能给您一个满意的入住体验。公寓的主题是温馨生活，赏味长沙。我们承诺为客人提供最完善的个人服务及设施，让客人始终享受温馨、舒适而又优美的环境。希望下次可以得到您满分的好评，长沙泊富名致的全体员工衷心欢迎您再次入住。

尊敬的宾客，很开心看到您对我们的服务和设施感到满意。公寓的主题是温馨生活，赏味长沙。我们承诺为客人提供最完善的个人服务及设施，让客人始终享受温馨、舒适而又优美的环境。希望下次可以得到您满分的好评，长沙泊富名致的全体员工衷心欢迎您再次入住。

Dear guests, thank you for choosing to stay at Modena By Fraser Changsha and taking the time to give us good reviews. We are honored to receive your praise for the warm service of the apartment, and we will continue to maintain the quality of service, so that you can continue to choose our apartment and feel at home, and sincerely look forward to your next visit！