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Reviews of Excelsior Chamonix Hotel & Spa

4 out of 5
Excelsior Chamonix Hotel & Spa
251 Chemin de Saint Roch, Les Tines, Chamonix-Mont-Blanc, Haute-savoie

Reviews

8.6

Excellent

Rating 10 - Excellent. 230 out of 480 reviews" "
Rating 8 - Good. 173 out of 480 reviews" "
Rating 6 - Okay. 45 out of 480 reviews" "
Rating 4 - Poor. 25 out of 480 reviews" "
Rating 2 - Terrible. 7 out of 480 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a ski break. We had a hire car, and used it for the various ski areas - which worked really well, but there was also ski bus stop150 metres down the road. The beds are really comfortable, the half board food excellent and we loved the friendly and helpful staff.
Stayed 7 nights in Mar 2024
Response from Reception on 19 Mar 2024
Good morning,Thank you for this lovely comment, we are delighted to have completely satisfied you! Looking forward to welcoming you new ! :)Best regards,

8/10 Good

DEVIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome property with great views and pretty quiet bus stop close
Stayed 6 nights in Feb 2024
Response from Reception on 29 Feb 2024
Hello, Thank you for sharing your stay with us, it was a real pleasure to welcome you. We look forward to welcoming you during your next stay.Best regards,

10/10 Excellent

Therese

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from La Réception on 15 Jan 2024
Bonjour, Nous sommes ravie que votre séjour vous ai satisfait. Merci d'avoir partagé votre ressenti avec nous.Au plaisir de vous accueillir de nouveau.Cordialement,

8/10 Good

Verified traveller

Go for the spa/pool but don’t expect much else
This is only 4 star because of the pool and spa. You have to book in to use the steam/sauna and it’s limited. Rooms far too warm and no temp control. No shower gel provided, got a dirty towel with a hair band and hair on it. No fresh cups for tea/coffee - room service, only make the bed and empty the bins. Had to get a robe at reception for the spa as none provided in the rooms. Restaurant is pretentious with average food.
Stayed 2 nights in Sep 2022

8/10 Good

Olive

Stayed 2 nights in Aug 2022

10/10 Excellent

Niall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Clara Réception on 5 Oct 2021
Cher Niall, Nous vous remercions pour votre avis, nous sommes ravi que vous ayez apprécié votre séjour. Nous espérons vous revoir très bientôt. Cordialement,

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over night stay
Quiet location near center with all facilities I would give this a five star rating on everything including breakfast well done
Front of hotel
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2020

4/10 Poor

tim

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020

2/10 Terrible

Nicole, London

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disastrous hotel and money grabbing management, look around else where to stay and it will save yourself a lot of trouble. By far the worst experience in my entire travelling life, it is beyond awful!
Stayed 3 nights in Jan 2020

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the fact that the hotel is outside of Chamonix and a bit more quiet and secluded with fantastic views.However there were plenty of buses to access the town and slopes when needed.
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Very nice, clean, comfortable hotel with beautiful view
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and the staff was very helpful and accommodating
Stayed 3 nights in Jan 2020
Response from Clara on 31 Jan 2020
Dear guest, Thank you to leave a comment, We are very happy to know you enjoy your stay, We hope to see next time, Best regards,

4/10 Poor

Qian

Disliked: Staff & service
Stayed 4 nights in Dec 2019
Response from Clara on 2 Feb 2020
Cher Qian, Merci de nous avoir laissé une note, cependant vous ne semblez pas satisfait de votre séjour, n'hésitez pas à nous faire un retour afin que nous améliorons nos services. Bien cordialement,

10/10 Excellent

EUNG-HWAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Clara on 2 Feb 2020
Cher Eung-Hwan, Nous vous remercions de nous avoir laissé votre avis, Nous sommes ravi que vous ayez eu un excellent séjour parmi nous. Nous espérons vous revoir très bientôt à l'hôtel Excelsior. Bien cordialement,

10/10 Excellent

Leslie

Liked: Staff & service, property conditions & facilities, room comfort
Great stay minus the flies
When we first check in our room had five flies flying around and while I had to storm around the room with my shoe to kill all of them, the room was great. We paid for a Mountain View and had amazing views of Mont Blanc from the room. It was an amazing trip for my husband and I.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so nice..only thing the time we were there outdoor swimming pool was close.still can't complain.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Excelsior! Great room with balcony overlooking Mt Blanc. Gorgeous pool and spa was still open at the end of September and perfect for a post-sight seeing day out. 2 minute walk to bus stop/train station for free travel along whole Chamonix Valley - Chamonix only 10 minutes on bus. Great walk from hotel up the Le Chapeau for lunch amongst the peaks.
Stayed 2 nights in Sep 2019
Response from Lucia on 6 Oct 2019
Dear Guest, Thank you for taking the time to post a wonderful review further to your recent stay at the Best Western Plus Excelsior Chamonix. We are happy to read that you enjoyed our establishment. Looking forward to have the pleasure of welcoming you back soon. Kind regards

10/10 Excellent

Verified traveller

Stayed 4 nights in Sep 2019
Response from Réception hôtel Excelsior on 21 Oct 2019
Cher Client, Nous vous remercions pour votre note laissée sur notre hôtel Excelsior, Bien cordialement,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was comfortable, large and with all the amenities. The staff very helpful.
Stayed 2 nights in Sep 2019
Response from Lucia on 6 Oct 2019
Dear Guest, Thank you for your nice comment. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views good breakfast nice pool and hot tub quiet
Stayed 3 nights in Sep 2019
Response from Lucia on 6 Oct 2019
Dear Guest, We are very pleased to read that you liked the view and the breakfast of our hotel. We hope to welcome you again soon, Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay but staff can be better
Overall is a nice stay with great balcony view and friendly staff. However, the check-in staff told us breakfast is 15 eu per person but we ended up paying 17/pp and the reason is we did not pre-book which they did not mention the difference to us at all (else we would pre-book). When we checked out and noticed the difference, the receptionist (another one) did nothing and said nothing about it at all as it was not her shift so not her business. From my perspective, tho it's little money, I think all the staff represent this Hotel and should show more care about customers to deal with any matter( even it's not their shift, they shouldn't show such careless). And the staff should also give the customer the right information.
Stayed 3 nights in Sep 2019
Response from Lucia on 6 Oct 2019
Dear Guest, Thank you for taking the time to post a review further to your recent stay at the Best Western Plus Excelsior Chamonix. We are sorry to read about the confusion of our staff regarding breakfast price. We will do our best to improve on this matter. Best regards,

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location outside the city
Convenient out of town location with a car! Beautiful view of Mt. Blanc out our window. Nice pool, jacuzzi and sauna to relax after days of touring the mountain and the city!
Stayed 3 nights in Sep 2019
Response from Lucia on 6 Oct 2019
Dear Arthur, Thank you for taking the time to write such a nice review about our hotel. We are happy to read that you enjoyed our establishment. Looking forward to have the pleasure of welcoming you back soon. Kind regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Rooms good facility good, restaurant service very slow due to too few staff. Staff that were there worked very hard and were polite.
Stayed 3 nights in Sep 2019
Response from Lucia on 6 Oct 2019
Dear Guest, Thank you for taking the time to post a nice review further to your recent stay at the Best Western Plus Excelsior Chamonix. We are happy to read that you enjoyed our establishment. Looking forward to have the pleasure of welcoming you back soon. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Réception hôtel Excelsior on 21 Oct 2019
Cher Client, Nous vous remercions pour votre note laissée sur notre hôtel Excelsior, Bien cordialement,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spa facilities and beautifully clean pool. Nice quiet out-of-town setting.
Stayed 5 nights in Aug 2019
Response from Lucia on 6 Oct 2019
Dear Guest, Thanks for your nice review. We hope to see you soon in our hotel. Best regards,

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay, excellent facilities, amazing breakfast, exceptionally clean and extremely helpful and courteous staff.
Stayed 4 nights in Aug 2019
Response from Lucia on 6 Oct 2019
Dear Nicola, Thank you for taking the time to write such a nice review about our hotel. We are happy to read that you enjoyed our establishment. Looking forward to have the pleasure of welcoming you back soon. Kind regards

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Réception hôtel Excelsior on 21 Oct 2019
Cher Stewart, Nous vous remercions pour votre note laissée sur notre hôtel Excelsior, Bien cordialement,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Reception hôtel Excelsior on 21 Oct 2019
Cher client, Nous vous remercions pour votre note laissée sur notre Hôtel, Bien cordialement,

4/10 Poor

Tali

Travelled with family
pool area is very nice although not enough sun beds. there is no air condition in the reception nor in the room. We had to drag the suitcases up and down few stairs because the disabled elevator didn't work. even after 5 days. it seems to be a permanent problem. I was charged for the whole room on the day of the check-in without informing me although I should have been charged on the day of the check out. The mattress was too soft. Compared to what we paid it was very disappointing.
Stayed 4 nights in Jul 2019

10/10 Excellent

JOHN

Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Beautiful setting and very well presented. Food and drink was very expensive though.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Excellent pool with amazing view of the mountains.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Amenities
The swimming pool and view was amazing! Our room was dark, tired looking, and the WiFi was terrible.
Stayed 5 nights in Jul 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
No air conditioning, have to sleep with open windows with all the noise from the street, off loading trucks. At check in the woman at reception spent 10 minutes trying to find in her system a tiny country called Russia, which she never heard about so could not check in with this strange nationality from the country that may not exist
Stayed 1 night in Jul 2019

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location out of Chamonix but within easy reach either walking along the riverside or using free train/bus pass available at the hotel (ask about this as was not offered at check-in). Train station and bus stop 5 minute walk from hotel. Downside is price of breakfast - €17 per person which is not good value for money for what is largely self service continental buffet. Mini fridge in room for those who want to do their own thing. Staff friendly and hotel has a nice relaxed atmosphere. Wonderful mountain views from hotel. We really enjoyed our stay and would definitely return.
Stayed 6 nights in Jul 2019

10/10 Excellent

Akiva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location outside the Chamonix with communication by bus and train. Hotel have good parking for car travellers. Quiet and clean place.
Stayed 9 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location nothing to dislike nice swimming pool let me check in early very nice hotel just near river.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Raj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff & Food though off the beaten track
the staff & hotel was lovely but it is out of the way from chamonix, great for me as close to the hikes i wanted.Food was good with hotel prices
Stayed 2 nights in Jun 2019

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing hotel, the views are special. great service, we need to come back soon
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from Elise on 28 Apr 2019
Thank you very much for your support, we hope to see you soon !

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Gem just outside Chamonix
Lovely hotel in les tinges which is about a 5 minute drive from the centre of Chamonix. The reception staff were warm helpful and gave us a tour of the hotel to make sure we had a good stay. The room was very clean, comfortable and really warm on a cool spring day. The hotel is away from the main amenities but within easy reach to the centre of town and the ski lifts either by car or bus. Local parking in the centre is both plenty full and reasonable. The hotel is a little Gem.
Stayed 2 nights in Apr 2019
Response from Elise on 13 Apr 2019
We are so thankful for this wonderful review ! I will let the staff know about your comments, this is why we are working everyday ! We are looking forward to welcoming you back very soon. King regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property close to Chamonix and all that this region has to offer. The staff were friendly, and the amenities were nicely appropriate.
Stayed 3 nights in Apr 2019
Response from Elise on 13 Apr 2019
Thank you very much for your feedback ! We hope to see you again very soon ! Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Elise on 1 Apr 2019
Thank you very much for your nice review ! We are looking forward to welcoming you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Great location, friendly staff, nice rooms and views.
Stayed 2 nights in Mar 2019
Response from Sandra on 28 Mar 2019
Dear Guest, Thank you for taking the time to post a wonderful review further to your recent stay at the Best Western Plus Excelsior Chamonix. We are happy to read that you enjoyed our establishment. Looking forward to have the pleasure of welcoming you back soon. Kind regards

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from Elise on 1 Apr 2019
Thank you very much for your nice review ! We are looking forward to welcoming you again.