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Reviews of The Continental Hotel

3.5 out of 5
The Continental Hotel
217 North 13th Street, Centerville, IA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 131 out of 170 reviews" "
Rating 8 - Good. 30 out of 170 reviews" "
Rating 6 - Okay. 5 out of 170 reviews" "
Rating 4 - Poor. 2 out of 170 reviews" "
Rating 2 - Terrible. 2 out of 170 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vera

Travelled with family, Business traveller
Liked: Amenities
Second time staying here, staff is friendly and helpful, place is clean comfortable and historic!
Stayed 1 night in May 2024
Response from Alison on 17 May 2024
It was great to have you back! Thank you for sharing your experience.

10/10 Excellent

Katherine

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful property! So glad it’s up and running. It was a value too!
Stayed 1 night in Mar 2024
Response from Alison on 2 Apr 2024
Thank you for your review--we are so glad you enjoyed our building!

10/10 Excellent

Susanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff was so nice. From the bartender s, the young man who was bussing tables, our waitress, front desk people. Very professional. I would give them a raise The Gardners
Stayed 3 nights in Mar 2024
Response from Alison on 19 Mar 2024
Thank you so much! We think our staff is pretty amazing too, so will take your advice under consideration.

8/10 Good

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay but room 303 has a mechanical noise that can disturb some sleepers
Stayed 1 night in Feb 2024
Response from Alison on 15 Mar 2024
Thanks for letting us know, Dominique.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t really leave the hotel so I didn’t rate the area around the hotel. It has everything I need. I always enjoy my stay here.
Stayed 1 night in Feb 2024
Response from Alison on 9 Feb 2024
Thank you, Keith, we appreciate your return business and your review!

10/10 Excellent

Alyssa

Travelled with family and small children
Stayed 1 night in Dec 2023
Response from Alison on 31 Dec 2023
Thank you!

10/10 Excellent

TERESA

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, rooms clean and welcoming. All rooms have a kitchenette which was nice as we stayed for 5 days during Christmas when most places were closed. The center was lit well for evening walks, Food in hotel restaurant was amazing, breakfast at Soula’s was delicious. Everyone so friendly. We even got upgraded to a King room for the last three days!! We definitely will come back to stay, have to check up on our favorite waitress/hotel admin!!!
Response from Alison on 29 Dec 2023
We are so glad you enjoyed our hotel, restaurant, and town! Thank you for sharing your experience. We can’t wait to have you back again!

10/10 Excellent

Kelly

Stayed 1 night in Nov 2023
Response from Alison on 24 Nov 2023
Thank you!

10/10 Excellent

Joshua, Ankeny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Alison on 6 Nov 2023
Thank you!

6/10 Okay

Michael A

Liked: Cleanliness, property conditions & facilities
Very convenient
Stayed 3 nights in Oct 2023
Response from Alison on 9 Oct 2023
Thank you

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The history of the Continental is amazing!! I didn't specify that I wanted a room with a view, so my room overlooked the alley. That was not a big deal, but the room must have been directly above the kitchen or a kitchen vent, because I always knew what was cooking. Ha. At least all the smells were good.
Stayed 2 nights in Oct 2023
Response from Alison on 9 Oct 2023
We're so glad you enjoyed the history. Definitely reach out to us next time you stay and we can go over options for our courtyard-view rooms!

10/10 Excellent

David, Carver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Alison on 29 Sept 2023
Thank you!

10/10 Excellent

Doneta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Texas comes up north to relax.
We enjoyed our stay . Quiet , refreshing and relaxing. A wonderful stay away from the city - hustle and bustle .
Stayed 2 nights in Sep 2023
Response from Alison on 25 Sept 2023
We are so glad you were able to unwind on your escape to Centerville! Thank you for sharing your review.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay . Accommodations were exceptional and plenty of things to do within walking distance on the square. We enjoy every stay here and look forward to the next !
Stayed 2 nights in Sep 2023
Response from Alison on 18 Sept 2023
Thanks for the great review! We're proud of our little town square and glad you enjoy your stays with us.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Alison on 18 Sept 2023
Thanks for the great review!

10/10 Excellent

Randall, Hudson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic old hotel. Clean and nicely appointed.
Stayed 2 nights in Sep 2023
Response from Alison on 14 Sept 2023
Thank you for your kind review!

8/10 Good

Aurea, Rockledge

Liked: Cleanliness, staff & service, property conditions & facilities
Nice!
Stayed 1 night in Sep 2023
Response from Alison on 12 Sept 2023
Thank you!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, would stay again
This was such a neat hotel with all the historical information and decor. The size of the room was great with a full kitchen. The town seemed to want tourist and your business with some activities on the square. Lucille's Steakhouse had very good food and the staff was helpful and accommodating. They might think about putting facial tissue in the rooms.
Stayed 1 night in Aug 2023
Response from Alison on 29 Aug 2023
Thank you for the review, Dawn. We're so glad you had a pleasant visit and enjoyed our building and town square. We apologize about the tissues--they are supposed to be included in our rooms, so our housekeepers just must have missed replacing them! We look forward to having you back again.

6/10 Okay

Harold

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Could have been a great place but certainly upgrad
Cute hotel with great history, room was great until I went to place luggage on sofa. Sofa was just worn out, the seat cushions had leather pealing on both cushions. Bed was fair, could have used a better mattress, breakfast was poor, bottled OJ, Luke warm coffee, microwave selections only.
Stayed 2 nights in Aug 2023
Response from Alison on 14 Aug 2023
Thanks for your review, Harold. I apologize about the couch--we actually had a new one delivered during your stay, but didn't want to move your personal items so weren't able to move it in until today.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Alison on 7 Aug 2023
Thanks!

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Alison on 26 Jul 2023
Thank you!

10/10 Excellent

Carrie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Alison on 21 Jul 2023
Thank you!

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and great rooms, would rate as one of my most favorite places to stay.
Stayed 1 night in Jul 2023
Response from Alison on 18 Jul 2023
Wow! We are flattered. Thank you for your review--we'll keep working hard to be on the top of your list.

10/10 Excellent

Kami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Alison on 18 Jul 2023
Thank you!

10/10 Excellent

Greg

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a fantastic hotel and I love that it is a historic hotel. It is a very neat hotel with comfortable beds and rooms with all the amenities' you would expect in the larger chain hotels. This is a very quiet hotel and I highly recommend staying here. The restaurant is excellent, and the meals are fantastic. I highly recommend eating here! In closing, this is an excellent place to stay while in the area.
Response from Alison on 17 Jul 2023
Thank you so much, Greg! We're glad you enjoyed our restaurant and hotel and hope to see you next time you pass this way.

6/10 Okay

Irene

Stayed 2 nights in Jul 2023
Response from Alison on 10 Jul 2023
Although this review has no comments, we know you were disappointed that we were sold-out and did not have any of our larger rooms available with a no-step shower when you called a few days prior to arriving. We encourage our guests with special requests be in touch during the reservation process. We hope we can make your next visit more enjoyable!

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful with an online reservation error. Our room was perfect.
Stayed 2 nights in Jul 2023
Response from Alison on 6 Jul 2023
We're so glad you enjoyed your stay and your room!

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Alison on 20 Jun 2023
Thank you!

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A very nicely upkept classic hotel from yesteryear. Highly recommend
Stayed 1 night in May 2023
Response from Alison on 29 May 2023
Thank you for your recommendation. We really appreciate it! And we’re so glad you enjoyed your stay.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully restored and decorated
Stayed 1 night in May 2023
Response from Alison on 7 May 2023
Thank you!

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
This is a very cool hotel. We were so pleasantly surprised at how big the rooms are. Not like newer hotels at all. It was more like an apartment. Usually, we shy away from old hotels because of the lack of soundproofing. This was really quiet.
Stayed 2 nights in Apr 2023
Response from Alison on 2 May 2023
We're so glad we exceeded your expectations! Thanks for taking a chance on us and we appreciate you sharing your review.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in process was a little long, but the hotel is very clean and very historic and beautiful. The room was spacious and clean. I’d stay again!
Stayed 2 nights in Apr 2023
Response from Alison on 27 Apr 2023
We're so glad you enjoyed your stay, Amanda! We'll continue to work on streamlining our check-in. Thank you for sharing!

10/10 Excellent

Amber

Stayed 1 night in Apr 2023
Response from Alison on 19 May 2023
Thank you!

10/10 Excellent

Susan

Stayed 1 night in Apr 2023
Response from Alison on 11 May 2023
Thank you!

8/10 Good

Raymond

Travelled with family
Liked: Staff & service, property conditions & facilities
Access to ice is limited but if you stay in the executive suite you can buy ice for freezer as you have a kitchenette. We loved this place and the activities on the square. We will be staying again
Stayed 1 night in Apr 2023
Response from Alison on 11 Apr 2023
Thank you for the review, Raymond! Next time you stay, don't hesitate to ask our staff to get you ice from our restaurant ice machines.

10/10 Excellent

Katelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish we could have stayed at this hotel longer! It was extremely clean. This building has been beautifully preserved and has an interesting history. Our room was above and beyond. There was plenty of room for four of us, closets, a kitchenette, a very large living room and grand windows. We will definitely be staying here again!
Stayed 1 night in Mar 2023
Response from Alison on 30 Mar 2023
That's so wonderful to hear! Thank you very much for sharing your experience. We look forward to having you back!

10/10 Excellent

MARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEAUTIFUL!! Historic Charm, Modern Conveniences
Stayed here overnight. This is a gorgeous historic property with so much charm. There is a restaurant and bar/lounge on site, a grand staircase and an elevator, and laundry facilities. The hotel itself and the room were very clean. The room was VERY spacious and beautifully decorated. It had a kitchenette with full size fridge, microwave, and coffee pot, dinette and plenty of utensils, plates, mugs, glasses, etc. There were two complimentary bottles of water in the fridge upon arrival. The living room had a comfortable sofa, huge ottoman, nice wall mounted flatscreen tv, work desk and chair. The bathroom was bright, clean, had excellent water pressure, extra toiletries, toilet tissue and a hair dryer. The spacious bedroom was separate from the living area and had the most comfortable bed and linens I’ve ever had in a hotel. And there was an ENORMOUS closet with lighting. I literally could have brought my entire wardrobe including shoes, hats, handbags, and overcoats and still would have had room left over. There are multiple levels of hanging and built in shelving big enough to hold a big plastic tote filled with extra linens. We were very impressed with the way they have kept the charm of yesteryears such as crown molding, tall ceilings, long windows, beautiful woodwork, etc, but have added modern conveniences. We were so impressed with the hotel and quaint town, we’re planning to return and spend some more time here.
Living room
Kitchenette
Kitchenette
Separate bedroom
Stayed 1 night in Mar 2023
Response from Alison on 17 May 2024
Oh, wow, Mary! We've been pretty busy serving guests, so just saw this review. Thank you so much for taking the time to share all the details you enjoyed about your stay. *We* pay a lot of attention to details and it feels good to see that is appreciated by our guests. Great pictures, too! We look forward to seeing you on your next visit!

6/10 Okay

john

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is awesome and staff is super nice! Steak for $32 was terrible. Said I wasn’t pleased and all I got was “thanks for letting me know”
Stayed 1 night in Mar 2023
Response from Alison on 27 Mar 2023
We're glad you enjoyed the hotel. We'll follow-up with our restaurant team to improve the experience for future guests.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute Hotel
Great hotel. Staff was friendly and the every was clean and spacious. Would love to visit there again.
Stayed 1 night in Mar 2023
Response from Alison on 13 Mar 2023
Thank you so much for your review! We hope you do get a chance to come back.

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly beautifully restored historic building with a wonderful restaurant and bar.
Stayed 1 night in Feb 2023
Response from Alison on 27 Feb 2023
We are so happy to hear you enjoyed your stay! Thank you for sharing!

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the historic hotel’s charm. Very friendly staff. Room was clean and cozy. Parking was easy and it’s very close to walk to breakfast out or dinner out. Only reason we didn’t mark this as the highest smile rating was 1) Sat nt stay was loud w/ traffic around the square as that was the happening place to be apparently (thank you Continental for the earplugs), and 2) we had to ask for a coffee mug (to make 2) as there was only one in there upon checkin. Would stay there again on a weeknight to give it another shot if we are down that way again (3hrs away from home).
Stayed 1 night in Feb 2023
Response from Alison on 6 Feb 2023
Thank you for the review Angela and we're glad you enjoyed your stay. If you do pass this way again, don't hesitate to give us a call before booking and we can worked with you to get a room that overlooks the courtyard and tend to be quieter than the ones that overlook the square.

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff couldn't have been more pleasant or helpful. The room heater wasn't functioning correctly but the staff took care of it immediately I'm impressed!
Stayed 1 night in Jan 2023
Response from Alison on 30 Jan 2023
Thank you, Frank! We're glad to hear our staff were able to quickly resolve your issue.

10/10 Excellent

Erik

Stayed 1 night in Jan 2023
Response from Alison on 8 Mar 2023
Thank you, Erik!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

DEBRA BECKER

Stayed 2 nights in Dec 2022
Response from Alison on 17 Jan 2023
Thank you so much!

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you need a place to stay in Centerville, this is it! Beautiful historic building right on the town square.
Stayed 2 nights in Dec 2022
Response from Alison on 27 Dec 2022
Thank you for the kind review, Traci! We appreciate it!

10/10 Excellent

Marsha

Travelled with group
Liked: Cleanliness, staff & service
I loved the room and the beds were very comfortable and the staff was great. The restaurant is very nice too !
Response from Alison on 22 Dec 2022
Thank you for the review, Marsha. We are glad you enjoyed your stay and hope to see you the next time you pass our way!

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Alison on 15 Dec 2022
Thank you for your review.

10/10 Excellent

John J.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained property. I will be going back and will recommend.
Response from Alison on 16 Nov 2022
That's great to hear! We look forward to seeing you on your next trip.

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Alison on 24 Oct 2022
Thank you! We appreciate you sharing your experience!