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Reviews of Residence Inn Cedar Rapids

3 out of 5
Residence Inn Cedar Rapids
1900 Dodge Rd Ne, Cedar Rapids, IA

Reviews

8.6

Excellent

Rating 10 - Excellent. 174 out of 309 reviews" "
Rating 8 - Good. 78 out of 309 reviews" "
Rating 6 - Okay. 30 out of 309 reviews" "
Rating 4 - Poor. 17 out of 309 reviews" "
Rating 2 - Terrible. 10 out of 309 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Craig Lee

Pool and hot tub were nice
Stayed 1 night in Apr 2024

10/10 Excellent

Sarah

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like home away from home. We get the 2 bedroom suites every time, so my preteen has her own space and I have my own but also have a shared living space. Definitely worth the cost instead of spending an arm and a leg on two conjoining rooms. The staff I have worked with is welcoming and friendly. Close to everything you need.
Stayed 2 nights in Apr 2024

8/10 Good

Megan

Liked: Staff & service
Stayed 2 nights in Mar 2024

6/10 Okay

Alison

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Vents were super dirty, found a few dead bugs on the carpet (or I think they were bugs). I pulled the curtains back to see one of the two dead bugs and found a broken balloon and a hook from the curtain, as though they didnt pull the curtains back and vacuum. The mirror in the living area was splattered with something. Finally found a few hairs in my bathroom. Furniture is super worn in the living area. Staff was friendly and super helpful. But they definitely need some help with improvements on rooms and cleaning.

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Cindy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints at all!!!! And staff was very polite and helpful!!
Stayed 1 night in Mar 2024

6/10 Okay

Dena

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

8/10 Good

brian p.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Feb 2024

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never stayed in a suite before and it was awesome spacious and had everything i needed.
Stayed 2 nights in Feb 2024

2/10 Terrible

Whitney, Manchester

Disliked: Property conditions & facilities
Black mold, hole in the ceiling and vent dust are a great feature The second room I was offered had the same features on a different floor
Stayed 3 nights in Feb 2024

2/10 Terrible

Timothy

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
This was very inconvenient for me and my family. The first room had sewage backup in the sink and that floor was wet from the pipes bursting, so they moved us to another room that smelled like urine and there was mold in the bathroom. So we had to be moved two times before we could get a halfway decent room.
Stayed 2 nights in Jan 2024
Response from Angee on 25 Jan 2024
Thank you for your feedback, we greatly appreciate this and will address all your concerns.

10/10 Excellent

Naomi

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every single person on the staff was friendly and helpful. I felt like they really wanted my business. I will stay there again. Absolutely no issues. And the complimentary breakfast was delicious with excellent coffee.
Stayed 5 nights in Dec 2023
Response from Angee on 25 Jan 2024
Thank you for your feedback, I am glad you enjoyed breakfast. Your feedback will be shared with everyone.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Accommodation was clean and comfortable. We got a 2 room suite that had a kitchenette. Enjoyed our stay but they do need to fix the jets for the hot tub.
Stayed 1 night in Dec 2023
Response from Angee on 25 Jan 2024
Thank you for your feedback, we greatly appreciate it and will look at the jets for the hot tub.

2/10 Terrible

Shawna

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Michelle

Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, clean, nice breakfast
Stayed 1 night in Nov 2023

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel, with friendly, professional staff. The facility was very clean. The breakfast was delicious! The bed was SO comfortable, room was spacious.
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, easy check in, nice breakfast
Stayed 1 night in Nov 2023

10/10 Excellent

Summer, Thornton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Shawnniece

Stayed 1 night in Nov 2023

4/10 Poor

Jeff

Disliked: Cleanliness, staff & service, property conditions & facilities
The front staff didn't greet us just asked my name and then grabbed her phone and walked off. When she came back she said it would be e 5 minutes. When checking in she just made our keys but never told us anything about checkout or the facility. Our room was large which we appreciated but the bathroom was disgusting. You couldn't flush the toilet. The shower leaked all over and it would flood as you took a shower. The chairs were ripped and other items in the room were very worn. They didn't have products in one of the bathrooms. The location was fine. All in all though I would not stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

spiro, Naperville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Heather

Stayed 3 nights in Oct 2023

10/10 Excellent

Mary

Travelled with family
Wonderful
Wonderful stay. Very friendly staff lovely pool though a little bit on the cool side. Didn’t stop the kids from enjoying it though! Probably the best hotel breakfast we have had with a wonderful staff and variety of foods.
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The pool was way too cold for kids to swim in. The hot tub was out of order. The blinds in the room had tape over the tears
Stayed 1 night in Nov 2023

6/10 Okay

Lyle, Thousand Oaks

Liked: Staff & service
Stayed 12 nights in Aug 2023

4/10 Poor

karla, Augusta

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Little to no parking for a sold out space. surrounded by car dealerships and labor businesses. Entry to space is odd, too
Stayed 2 nights in Jun 2023

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
While this is an older property with some minor maintenance issues, our room was clean and comfortable. The hotel staff was the highlight of our stay. They were all very friendly and helpful. We will definitely stay there again the next time we are in town.
Stayed 1 night in Aug 2023

10/10 Excellent

Peggy

Stayed 1 night in Aug 2023

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families
Stayed 1 night in Aug 2023

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I’ve staying in.
Worst hotel I’ve stayed in, galway smelt like urine, room smelt like curry. Room was really dirty and brown mark all over mirror. I had asked for the pull out bed to be made up, it wasn’t and no sheets were in the room. When I asked at reception to get sheet and have it made it they where not happy. When I returned to my room an hour later the sheets were paced on the bed but not made up. Electrics in room were not working and fire alarms missing off roof in bedroom.
Stayed 1 night in Jul 2023

6/10 Okay

Jennifer

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
The room itself was nice and clean, but the common areas left much to be desired. Our hallway reeked of urine (maybe dog pee?) and pot smoke.
Stayed 3 nights in Jul 2023
Response from Ashley on 6 Jul 2023
Thank you for taking the time to leave us a review

10/10 Excellent

Eric

Stayed 7 nights in Jun 2023
Response from Ashley on 6 Jul 2023
Thank you for taking the time to leave us a review!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Ashley on 6 Jul 2023
Thank you for taking the time to leave us a review!

2/10 Terrible

Angie

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and poorly maintained
Stayed 1 night in Jun 2023
Response from Ashley on 6 Jul 2023
Thank you for taking the time to leave us a review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value~
Good value for your money. Very quiet, good breakfast, clean.
Stayed 1 night in May 2023
Response from Ashley on 1 Jun 2023
Thank you so much for taking the time to leave us a review!

8/10 Good

Teresa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pool was not available the one night we were there. Disappointed
Stayed 1 night in May 2023
Response from Ashley on 1 Jun 2023
Thank you for taking the time to leave us a review!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Ashley on 1 Jun 2023
Thank you for taking the time to leave us a review!

6/10 Okay

Peggy

Business traveller
Disliked: Staff & service
Be careful!
I’ve stayed here one other time and loved it! This time was not so great! I stayed for 2 days and the first night there was no power for 3 hours( due to a storm) however that was not the hotels fault. But there were no accommodations for the inconvenience and we were not informed of any thing. I prepaid through hotels.Com but upon check out they tried to charge my card 223.00 for incedentals!!! It was just myself staying so the room was not destroyed in anyway!! Plus no house keeping due to short staff. Very disappointing!
Stayed 2 nights in Mar 2023
Response from Ashley on 4 Apr 2023
Thank you for taking the time to leave a review. We greatly apologize for the power outage as it was out of our hands, 36,000 people were without power in our city. We called in the outage immediately to report we were without power. After looking into your reservation it looks like my desk staff reversed those charges and corrected that immediately for you. I'm sorry for the inconvenience this may have caused, and I have spoken with the staff member that checked you in. Also, housekeeping is available by request if you choose to stay with us again.

10/10 Excellent

Ronda

Stayed 1 night in Mar 2023
Response from Ashley on 4 Apr 2023
Thank you for taking the time to leave us a review!

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Awesome facility! I will definitely return. Friendly staff, checking gift, fabulous breakfast and happy hour.
Stayed 4 nights in Mar 2023
Response from Ashley on 4 Apr 2023
Thank you so much for taking the time to leave us a review!

8/10 Good

Steven

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and it was roomy. The staff was friendly and helpful. We enjoyed the stay there.
Stayed 3 nights in Mar 2023
Response from Ashley on 16 Mar 2023
Thank you for taking the time to leave us a review!

8/10 Good

Donald, Cuba City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night front desk guy was nice.
Stayed 1 night in Mar 2023
Response from Ashley on 16 Mar 2023
Thank you for your review!

2/10 Terrible

Charles

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t even stay 1 night
The drapes were all cut to pieces, there were crumbs on the table. And drunk people in the parking lot after midnight yelling like they were still in a club. Then they proceeded to continue the yelling inside. Also very dark lot with minimal available spaces. I didn’t even stay 1 night.
Stayed 7 nights in Feb 2023
Response from Ashley on 16 Mar 2023
Thank you for taking the time to leave us a review. I greatly appreciate your honest opinion.

4/10 Poor

Henry

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Dirty and old. Furniture was in bad shape, pool was not open, pullout bed was unusuable. Find somewhere else.
Stayed 1 night in Feb 2023
Response from Ashley on 16 Mar 2023
Thank you for taking the time to leave us a review. We greatly appreciate your honesty.

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very comfortable and quiet. The bed was excellent, and the thermostat was easy to adjust. We've stayed here before, and have enjoyed every one of our stays.
Stayed 2 nights in Mar 2023
Response from Ashley on 16 Mar 2023
Thank you for taking the time to leave a review!

10/10 Excellent

Curtis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms with plenty of extras. Goodies were on our table which was an extra surprise. We were well rested for our big day!
Stayed 1 night in Mar 2023
Response from Ashley on 16 Mar 2023
Thank you for taking the time to leave us a review!

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families
One of the better hotels I’ve stayed in. I love the goody bag each guest receives upon check in. My room was spacious and clean
Stayed 1 night in Feb 2023
Response from Ashley on 28 Feb 2023
Thank you so much for taking the time to leave us a review!

6/10 Okay

Craig

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Facility is showing its age. Sidewalks were real slippery after dark and early morning. Room smelled like a coverup of smoking. Repair to a crack in the bathroom sink with caulking isn’t the right fix. Breakfast options were good.
Stayed 1 night in Feb 2023
Response from Ashley on 13 Feb 2023
Thank you for taking the time to leave a review, we appreciate your feedback!