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Reviews of Hilton Garden Inn Cedar Falls

3 out of 5
Hilton Garden Inn Cedar Falls
7213 Nordic Dr, Cedar Falls, IA

Reviews

8.8

Excellent

Rating 10 - Excellent. 286 out of 498 reviews" "
Rating 8 - Good. 138 out of 498 reviews" "
Rating 6 - Okay. 41 out of 498 reviews" "
Rating 4 - Poor. 16 out of 498 reviews" "
Rating 2 - Terrible. 17 out of 498 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

daniel

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to my destination
Stayed 1 night in Mar 2024

10/10 Excellent

Ernesa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Yaovi, Pittsburgh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Clean and quiet. Don’t have any interaction with the staff besides checking in. We stayed for a function there and the staff that served the food and ran the bar were fabulous.
Stayed 1 night in Feb 2024

10/10 Excellent

Laney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, quiet and easy access.
Stayed 1 night in Dec 2023

10/10 Excellent

Albert

Stayed 1 night in Nov 2023

10/10 Excellent

Lee Ann

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

CYNTHIA, IOWA FALLS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

JOHN, BROOKLYN

Stayed 1 night in Oct 2023

8/10 Good

Mellissa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Alissa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool broken and closed first night. Hot tub closed first and second night. Couldn’t get anyone able to light fire pit. Air conditioner unit pretty loud. Facilities are nice, just not available.
Stayed 2 nights in Sep 2023
Response from Manager on 18 Sept 2023
Alissa, We are sorry your stay with us did not meet your expectations. We had to close the pool & Spa down due to equipment malfunction and could not get the parts to fix it until Tuesday. It is very unfortunate this happened, and we understand your disappointment.Management of the Hilton Garden Inn.

10/10 Excellent

Pam

Stayed 1 night in Aug 2023
Response from Manager on 18 Sept 2023
Pam, We are glad you enjoyed your stay with us! please come back when you travel to Cedar Falls again.

10/10 Excellent

Jacquie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable and the staff was helpful and friendly. Breakfast was wonderful!
Stayed 1 night in Aug 2023
Response from Miriam G. on 21 Aug 2023
We sincerely appreciate you taking the time to share your experience with us. Your feedback means a lot, and we are thrilled to hear that you enjoyed the hotel during your stay at our hotel. At Hilton Garden Inn, our primary aim is to create a welcoming and comfortable environment for all our guests, and we are delighted that we succeeded in doing so for you. Your satisfaction is our top priority, and we are committed to continuously improving our services to make your future stays even better and brighter. Remember, if there's ever anything that doesn't meet your expectations, don't hesitate to let any member of our team know. We are here to ensure your stay is exceptional, and we guarantee that we will do everything in our power to make it right for you. Once again, thank you for choosing Hilton Garden Inn for your accommodation, and we eagerly look forward to welcoming you back whenever your travels bring you to our area.Warmest regards,Miriam G.General Manager Hilton Garden Inn

10/10 Excellent

Dianne

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant/bar was amazing... shout out to Noah, the cook and Heidi, the bartender. Delicious food! Very dog friendly too. Big Jr Suite was roomy for all our "stuff". We were there for over a week.
Stayed 11 nights in Jul 2023
Response from Tara on 14 Aug 2023
We enjoyed your shout out to our staff and will definitely be passing it on! We look forward to welcoming you back in the new future!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the quiet traffic around the area for walking and running and well maintained landscaping. Rooms and property was very clean and well maintained. Service was kind and professional.
Stayed 2 nights in Jul 2023
Response from Manager on 18 Sept 2023
Jason, Thank you for your comments about your stay in our hotel. We stay with us again in the future when your travels bring you back to Cedar Falls. The Management and staff.

4/10 Poor

Michael P

Disliked: Cleanliness
Staff wasn’t responsive to request to clean the room after 2 days. They said it the room would be cleaned and new towels and linens, but it never was cleaned.
Stayed 3 nights in Jun 2023
Response from Tara on 14 Aug 2023
Good evening,I am sorry you did not find your stay to your liking and appreciate you taking the time to give your feedback. I have communicated your concerns with my housekeeping team. We hope to see you at our location again.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Miriam G. on 4 Aug 2023
We sincerely appreciate you taking the time to share your experience with us. Your feedback means a lot, and we are thrilled to hear that you enjoyed the hotel during your stay at our hotel.At Hilton Garden Inn, our primary aim is to create a welcoming and comfortable environment for all our guests, and we are delighted that we succeeded in doing so for you. Your satisfaction is our top priority, and we are committed to continuously improving our services to make your future stays even better and brighter.Remember, if there's ever anything that doesn't meet your expectations, don't hesitate to let any member of our team know. We are here to ensure your stay is exceptional, and we guarantee that we will do everything in our power to make it right for you.Once again, thank you for choosing Hilton Garden Inn for your accommodation, and we eagerly look forward to welcoming you back whenever your travels bring you to our area.Warmest regards,

10/10 Excellent

Mark

Stayed 2 nights in Jun 2023
Response from Miriam G. on 4 Aug 2023
We sincerely appreciate you taking the time to share your experience with us. Your feedback means a lot, and we are thrilled to hear that you enjoyed the hotel during your stay at our hotel.At Hilton Garden Inn, our primary aim is to create a welcoming and comfortable environment for all our guests, and we are delighted that we succeeded in doing so for you. Your satisfaction is our top priority, and we are committed to continuously improving our services to make your future stays even better and brighter.Remember, if there's ever anything that doesn't meet your expectations, don't hesitate to let any member of our team know. We are here to ensure your stay is exceptional, and we guarantee that we will do everything in our power to make it right for you.Once again, thank you for choosing Hilton Garden Inn for your accommodation, and we eagerly look forward to welcoming you back whenever your travels bring you to our area.Warmest regards,

6/10 Okay

Kerry

Stayed 1 night in Jun 2023

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful hotel!! Nice and clean. Loved it
Stayed 1 night in Jun 2023
Response from Miriam G. on 4 Aug 2023
We sincerely appreciate you taking the time to share your experience with us. Your feedback means a lot, and we are thrilled to hear that you enjoyed the hotel during your stay at our hotel.At Hilton Garden Inn, our primary aim is to create a welcoming and comfortable environment for all our guests, and we are delighted that we succeeded in doing so for you. Your satisfaction is our top priority, and we are committed to continuously improving our services to make your future stays even better and brighter.Remember, if there's ever anything that doesn't meet your expectations, don't hesitate to let any member of our team know. We are here to ensure your stay is exceptional, and we guarantee that we will do everything in our power to make it right for you.Once again, thank you for choosing Hilton Garden Inn for your accommodation, and we eagerly look forward to welcoming you back whenever your travels bring you to our area.Warmest regards,

10/10 Excellent

Charlie

Stayed 2 nights in Jun 2023
Response from Miriam G. on 4 Aug 2023
We sincerely appreciate you taking the time to share your experience with us. Your feedback means a lot, and we are thrilled to hear that you enjoyed the hotel during your stay at our hotel.At Hilton Garden Inn, our primary aim is to create a welcoming and comfortable environment for all our guests, and we are delighted that we succeeded in doing so for you. Your satisfaction is our top priority, and we are committed to continuously improving our services to make your future stays even better and brighter.Remember, if there's ever anything that doesn't meet your expectations, don't hesitate to let any member of our team know. We are here to ensure your stay is exceptional, and we guarantee that we will do everything in our power to make it right for you.Once again, thank you for choosing Hilton Garden Inn for your accommodation, and we eagerly look forward to welcoming you back whenever your travels bring you to our area.Warmest regards,

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Miriam G. on 4 Aug 2023
We sincerely appreciate you taking the time to share your experience with us. Your feedback means a lot, and we are thrilled to hear that you enjoyed the hotel during your stay at our hotel.At Hilton Garden Inn, our primary aim is to create a welcoming and comfortable environment for all our guests, and we are delighted that we succeeded in doing so for you. Your satisfaction is our top priority, and we are committed to continuously improving our services to make your future stays even better and brighter.Remember, if there's ever anything that doesn't meet your expectations, don't hesitate to let any member of our team know. We are here to ensure your stay is exceptional, and we guarantee that we will do everything in our power to make it right for you.Once again, thank you for choosing Hilton Garden Inn for your accommodation, and we eagerly look forward to welcoming you back whenever your travels bring you to our area.Warmest regards,

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet.
Stayed 1 night in May 2023
Response from Miriam G. on 4 Aug 2023
We sincerely appreciate you taking the time to share your experience with us. Your feedback means a lot, and we are thrilled to hear that you enjoyed the hotel during your stay at our hotel.At Hilton Garden Inn, our primary aim is to create a welcoming and comfortable environment for all our guests, and we are delighted that we succeeded in doing so for you. Your satisfaction is our top priority, and we are committed to continuously improving our services to make your future stays even better and brighter.Remember, if there's ever anything that doesn't meet your expectations, don't hesitate to let any member of our team know. We are here to ensure your stay is exceptional, and we guarantee that we will do everything in our power to make it right for you.Once again, thank you for choosing Hilton Garden Inn for your accommodation, and we eagerly look forward to welcoming you back whenever your travels bring you to our area.Warmest regards,

6/10 Okay

James

Travelled with partner
Liked: Staff & service, property conditions & facilities
Stayed two days…at check in requested fresh towels and linens on the bed…never receivef
Stayed 2 nights in May 2023

10/10 Excellent

Alberta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Miriam G. on 4 Aug 2023
We sincerely appreciate you taking the time to share your experience with us. Your feedback means a lot, and we are thrilled to hear that you enjoyed the hotel during your stay at our hotel.At Hilton Garden Inn, our primary aim is to create a welcoming and comfortable environment for all our guests, and we are delighted that we succeeded in doing so for you. Your satisfaction is our top priority, and we are committed to continuously improving our services to make your future stays even better and brighter.Remember, if there's ever anything that doesn't meet your expectations, don't hesitate to let any member of our team know. We are here to ensure your stay is exceptional, and we guarantee that we will do everything in our power to make it right for you.Once again, thank you for choosing Hilton Garden Inn for your accommodation, and we eagerly look forward to welcoming you back whenever your travels bring you to our area.Warmest regards,

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly. Waitress and bar staff provided great service
Stayed 1 night in May 2023
Response from Miriam G. on 4 Aug 2023
We sincerely appreciate you taking the time to share your experience with us. Your feedback means a lot, and we are thrilled to hear that you enjoyed the hotel during your stay at our hotel.At Hilton Garden Inn, our primary aim is to create a welcoming and comfortable environment for all our guests, and we are delighted that we succeeded in doing so for you. Your satisfaction is our top priority, and we are committed to continuously improving our services to make your future stays even better and brighter.Remember, if there's ever anything that doesn't meet your expectations, don't hesitate to let any member of our team know. We are here to ensure your stay is exceptional, and we guarantee that we will do everything in our power to make it right for you.Once again, thank you for choosing Hilton Garden Inn for your accommodation, and we eagerly look forward to welcoming you back whenever your travels bring you to our area.Warmest regards,

4/10 Poor

trent

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Booked two queen beds. Room came with two full size beds, and yes I measured them. I asked at the desk and the comment back was “yes we get a lot of complaints about that but we have special small queen size beds”. So not only was the room not as booked but I got my intelligence insulted as well.

6/10 Okay

Meghan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Air conditioner did not work in the room
Stayed 1 night in Apr 2023

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Excellent and professional staff/
Stayed 1 night in Apr 2023
Response from Miriam G. on 4 Aug 2023
We sincerely appreciate you taking the time to share your experience with us. Your feedback means a lot, and we are thrilled to hear that you enjoyed the hotel during your stay at our hotel.At Hilton Garden Inn, our primary aim is to create a welcoming and comfortable environment for all our guests, and we are delighted that we succeeded in doing so for you. Your satisfaction is our top priority, and we are committed to continuously improving our services to make your future stays even better and brighter.Remember, if there's ever anything that doesn't meet your expectations, don't hesitate to let any member of our team know. We are here to ensure your stay is exceptional, and we guarantee that we will do everything in our power to make it right for you.Once again, thank you for choosing Hilton Garden Inn for your accommodation, and we eagerly look forward to welcoming you back whenever your travels bring you to our area.Warmest regards,

4/10 Poor

Pete

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in is at 4pm. Booked room around 11am same day. My room wasn't available yet at 430pm. Disappointing.
Stayed 1 night in Apr 2023

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Miriam G. on 4 Aug 2023
We sincerely appreciate you taking the time to share your experience with us. Your feedback means a lot, and we are thrilled to hear that you enjoyed the hotel during your stay at our hotel.At Hilton Garden Inn, our primary aim is to create a welcoming and comfortable environment for all our guests, and we are delighted that we succeeded in doing so for you. Your satisfaction is our top priority, and we are committed to continuously improving our services to make your future stays even better and brighter.Remember, if there's ever anything that doesn't meet your expectations, don't hesitate to let any member of our team know. We are here to ensure your stay is exceptional, and we guarantee that we will do everything in our power to make it right for you.Once again, thank you for choosing Hilton Garden Inn for your accommodation, and we eagerly look forward to welcoming you back whenever your travels bring you to our area.Warmest regards,

6/10 Okay

Lisa

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Mar 2023

10/10 Excellent

Carol, Lakeville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Brand new very clean nice stay on the road. We will return.
Stayed 1 night in Mar 2023

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Really slow checkin. Also, as first time visotors the breakfast setup was confusing.
Stayed 1 night in Feb 2023

4/10 Poor

Shana

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
When I went to check in, I had to wait a couple minutes for the front desk to come from the back room. We Parker’s the car and almost fell on the ice that completely covered the parking lot. We got to our room and I went back outside to move our car closer to our room and again, parking lot was completely covered with ice. In our room, there was a constant swooshing sound. Possibly because we were right in front of the swimming pool? We left to go eat supper and the parking both my daughter and I almost fell any the ice walking out to the car. When we went back, my daughter showered but had to wait a couple minutes for the water to warm up. She used the toilet and had to reattach the flush lever. In the end, the swooshing sound ended up being a good “white noise” while sleeping. I wouldn’t recommend this hotel. There are plenty others around the area.
Stayed 1 night in Feb 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfortable, convenient, and clean. Would love to have recycling options, and more eco-friendly features, e.g., less plastic, along with alternative sweeteners, e.g., stevia, and de-caf in the lobby coffee station.
Stayed 2 nights in Feb 2023
Response from Miriam G. on 4 Aug 2023
We sincerely appreciate you taking the time to share your experience with us. Your feedback means a lot, and we are thrilled to hear that you enjoyed the hotel during your stay at our hotel.At Hilton Garden Inn, our primary aim is to create a welcoming and comfortable environment for all our guests, and we are delighted that we succeeded in doing so for you. Your satisfaction is our top priority, and we are committed to continuously improving our services to make your future stays even better and brighter.Remember, if there's ever anything that doesn't meet your expectations, don't hesitate to let any member of our team know. We are here to ensure your stay is exceptional, and we guarantee that we will do everything in our power to make it right for you.Once again, thank you for choosing Hilton Garden Inn for your accommodation, and we eagerly look forward to welcoming you back whenever your travels bring you to our area.Warmest regards,

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service
Stayed 1 night in Feb 2023

8/10 Good

Suzanne

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs some attention & upgrades
There was WAY too much chlorine in the hot tub and/or pool. You couldn't even be in the pool area and your eyes were burning. The pillows on the bed were super flat and not comfortable. The temperature in the room would not go below 70 and we even tried to get the fan to stay on and it wouldn't, so it was hot sleeping. The sink in the bathroom was slow to drain. There were also dead bugs in the windowsill and it's February so I'm guessing they have been there awhile.
Stayed 1 night in Feb 2023

8/10 Good

Nik

Stayed 1 night in Feb 2023
Response from Miriam G. on 4 Aug 2023
We sincerely appreciate you taking the time to share your experience with us. Your feedback means a lot, and we are thrilled to hear that you enjoyed the hotel during your stay at our hotel.At Hilton Garden Inn, our primary aim is to create a welcoming and comfortable environment for all our guests, and we are delighted that we succeeded in doing so for you. Your satisfaction is our top priority, and we are committed to continuously improving our services to make your future stays even better and brighter.Remember, if there's ever anything that doesn't meet your expectations, don't hesitate to let any member of our team know. We are here to ensure your stay is exceptional, and we guarantee that we will do everything in our power to make it right for you.Once again, thank you for choosing Hilton Garden Inn for your accommodation, and we eagerly look forward to welcoming you back whenever your travels bring you to our area.Warmest regards,

10/10 Excellent

Christine

Stayed 2 nights in Feb 2023
Response from Miriam G. on 4 Aug 2023
We sincerely appreciate you taking the time to share your experience with us. Your feedback means a lot, and we are thrilled to hear that you enjoyed the hotel during your stay at our hotel.At Hilton Garden Inn, our primary aim is to create a welcoming and comfortable environment for all our guests, and we are delighted that we succeeded in doing so for you. Your satisfaction is our top priority, and we are committed to continuously improving our services to make your future stays even better and brighter.Remember, if there's ever anything that doesn't meet your expectations, don't hesitate to let any member of our team know. We are here to ensure your stay is exceptional, and we guarantee that we will do everything in our power to make it right for you.Once again, thank you for choosing Hilton Garden Inn for your accommodation, and we eagerly look forward to welcoming you back whenever your travels bring you to our area.Warmest regards,

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great
Our check-in was really nice and friendly. Rooms were great. No complaints at all.
Stayed 1 night in Jan 2023
Response from GM on 30 Jan 2023
Thank you for the review.

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice room, clean, enjoyed the pool and hot tub
Stayed 1 night in Jan 2023
Response from GM on 30 Jan 2023
Thank you for the review.

4/10 Poor

Angelica

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The outside and the lobby are deceiving. Our room and the pool were very disappointing. Our mini fridge didn’t work and they had to replace it. The air conditioning wouldn’t go lower than 73 and the u it kept kicking on and was so loud but barely blew cold air. The beds were creaky and uncomfortable. The pool was small and cloudy/dirty.
Response from GM on 30 Jan 2023
We are sorry that you did not have a good experience. Hotel HVAC systems blow hot air in the winter and are then switched over to cold air for the summer.

8/10 Good

Nicki

Travelled with group
Liked: Cleanliness, staff & service
Looked like it needed some updating and the lobby floors were a mess. Not anything that would cause me to not stay again
Response from GM on 5 Dec 2022
Thank you for letting us know.

10/10 Excellent

Dianne

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful!
Response from GM on 1 Dec 2022
Thank you for the kind words.

2/10 Terrible

Daylin

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I could not use pool or hot tub
Stayed 1 night in Nov 2022
Response from GM on 15 Nov 2022
Thank you for the review. Please note that the pool had a chemical in balance that for your safety was closed in order to make the corrections.