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Reviews of Hotel de Castro

3.5 out of 5
Hotel de Castro
Chacabuco 202, Castro, de Los Lagos

Reviews

8.2

Very good

Rating 10 - Excellent. 41 out of 92 reviews" "
Rating 8 - Good. 31 out of 92 reviews" "
Rating 6 - Okay. 11 out of 92 reviews" "
Rating 4 - Poor. 6 out of 92 reviews" "
Rating 2 - Terrible. 3 out of 92 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Terry

Stayed 1 night in Feb 2024

8/10 Good

kerri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, really nice area and not too far from metro.
Stayed 2 nights in Jan 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are staying in Castro, this might be a good choice. It's an interesting building built into a hillside with views of the harbour. The building was well designed but it's a little bit tired now. Staff were reasonably helpful. There was parking off the street and secure. Right in the downtown, an easy walk to restaurants, stores, the Mercado, etc.
Stayed 2 nights in Jan 2024

10/10 Excellent

Mario

Stayed 1 night in Jan 2024

10/10 Excellent

Agner

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Janice

Stayed 2 nights in Nov 2023

10/10 Excellent

Gladys, Everett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful and very spacious. Great view!
Stayed 1 night in Oct 2023

10/10 Excellent

Pablo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

4/10 Poor

Giuliana, Santiago

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were rude, the hotel is very noisy, rooms are tiny, breakfast is insufficiently catered for with not even salt on the tables let alone a glass or a serviet. Don't go!
Stayed 4 nights in Apr 2023

2/10 Terrible

Liam

Travelled with partner
Disliked: Amenities, property conditions & facilities
Beautiful architecture that has been left to crumble. The entire hotel needs an overhaul. Room are small, uncomfortable and outdated. Strong sewage smell in bathroom that could not be rectified. Noisy inside and outside of the hotel so you could not leave the windows open at night and there is no air conditioning.
Response from Ricardo on 22 Mar 2023
We regret your inconvenience, the old part of the hotel where you stayed is in the process of maintenance and remodeling, the size of the rooms cannot be modified due to materiality but we are improving its implementation, windows, air conditioning, etc.

6/10 Okay

Eva

Stayed 4 nights in Jan 2023

6/10 Okay

JAMES

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check-in staff was poorly trained and rude

10/10 Excellent

Agner

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Professor Peter

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent

10/10 Excellent

Agner

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Good location. Good restaurant. Clean and spacious room. Only downside is ambience music it seems their only playlist is lounge version of lld rockhits.
Stayed 1 night in Sep 2022

4/10 Poor

FRANCISCA

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
There was fungus in the bathroom, in the shower and walls. Restaurant menu has a wide variety of food and drinks, service at the restaurant very nice, perfect. We had an issue but there was responsibility of the front desk, they did not take the guarantee of my stay and gave me the room key anyway. The person who was on night shift call us at 00.30am yelling at the phone to inform us the inconvenient they have and hang up meanwhile he was speaking on the phone. Front Desk knew that we leave next day at 06.00am, we notice that at our check-in twice. Next day I paid directly and the person (old man) was not able to empathize nor apologize. That manner made our stay difficult to enjoy and none of us feel welcome, safe and confortable.
Stayed 1 night in Aug 2022

8/10 Good

Agner

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Castro
Nice place to stay, excellent view, good restaurant, clean and comfortable rooms
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well located (close to the catedral and town centre) and has comfortable, spacious bedrooms. There is a lovely view out over the water from the bedrooms and dining area.
Stayed 7 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location is great . Very good breakfast, nice staff. Property could use upgrade, parking could be not available but they parked the car next door in a secure lot. Will come back when in Castro again.
Stayed 2 nights in Jan 2019
Response from Ricardo on 13 Feb 2019
Thanks for your comments, we hope to serve you again Best regards

8/10 Good

Consuelo

Liked: Cleanliness, staff & service
Killer location, lovely staff but needs a facelift
We had a great stay in Castro. The hotel has fantastic views and amazing staff. The location can’t be beat and there’s free parking. For the price though you’d expect a bit nicer mattress and updated rooms.
Stayed 1 night in Jan 2019
Response from Ricardo on 24 Jan 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Some of the staff were lovely, some were rude! The hotel badly needs work, the carpets are very dirty and there is a stale smell of damp! Good location but seriously over priced for the condition and experience.
Stayed 10 nights in Dec 2018
Response from Ricardo on 24 Jan 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Daniel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pesar de ser un hotel antiguo, esta en proceso de renovación, lo cual hace una mezcla perfecta, su piscina y alimentación lo mejor de todo.
Stayed 2 nights in Mar 2024

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicacion, personal muy atento. Lo unico malo la presion del Agua.
Stayed 1 night in Feb 2024

2/10 Terrible

NATALIA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No lo recomiendo.
Stayed 1 night in Feb 2024

10/10 Excellent

Marcelo

Stayed 1 night in Jan 2024

6/10 Okay

Marita

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Heinrich

Stayed 2 nights in Jan 2024

8/10 Good

René

Travelled with partner
Liked: Cleanliness, staff & service
Très bien situé….
Stayed 3 nights in Dec 2023

8/10 Good

Claudio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel,cercano a todo,muy amable el personal
Stayed 1 night in Nov 2023

10/10 Excellent

Laura Ray

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Matias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

GOMERCIDIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Marcelo

Stayed 1 night in Jul 2023

10/10 Excellent

peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Nous avons adoré cet hôtel, l’architecture est exceptionnelle.!!! Malgré que nous n’avions pas choisi une chambre avec vue sur le fjord, nous avions une magnifique vue sur la baie. Son emplacement permet de visiter la ville à pied, ce qui selon nous un bel avantage.
Stayed 2 nights in Mar 2023
Response from Ricardo on 22 Mar 2023
Merci pour vos commentaires, nous sommes ravis de savoir que nous avons répondu à vos attentes.

4/10 Poor

Luis

Stayed 2 nights in Jan 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2022

6/10 Okay

Julia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Vacaciones en Castro
En hotels.com se indica que el hotel cuenta con transporte desde y hacia aeropuerto incluido, pero al solicitarlo me dijeron que ya no entregaban ese servicio. Adicionalmente solicité una habitación en la que mi madre de 96 años no tuviera que subir escaleras, pero en habitaciones estandard no disponen de ascensor ni habitaciones en primer piso. Frente a la habitación hay un pub/discoteque donde hay ruido hasta muy tarde. La atención del personal muy bien
Stayed 3 nights in Dec 2022

10/10 Excellent

Manuel Enrique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un buen lugar para alojarse
Stayed 2 nights in Sep 2022

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
buena eleccion
hotel entretenido con un muy buen spa
Stayed 4 nights in Sep 2022

10/10 Excellent

Banco Estado

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poco descanso, muy ruidoso, limpieza un 7
Servicio y limpieza excelentes, lo malo que en la habitacion que nos hospedamos no se podía descansar bien...ya que se escuchaba todo el ruido de la recepcion, comedor, pasillos y además las descargas del wc de la habitacion vecina, que por lo demás eran bastantes ruidosas a tal punto de que despertabamos en la noche con los golpes que daba. Lo que destacamos con mi hijo de esta visita, la atencion en general del personal del hotel, muy amables y atentos con los huéspedes.
Stayed 3 nights in Jul 2022

4/10 Poor

Carlos

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Tranquilo lugar, bien ubicado. Viejas habitaciones, con mal olor y mal servicio de Wifi
Stayed 1 night in May 2022

2/10 Terrible

Guillermo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una tgiste Experiencia
BÑos y closets sucios...entre las cuatro y las 5 de la madrugada nos desperto los dos días que alojamos una bulla como de golpes de piedrad proveniente de la calefacción....con suerte una estrells
Stayed 2 nights in Apr 2022

10/10 Excellent

Matias

Stayed 3 nights in Mar 2022

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal
Excelente, la piscina es ideal para los niños y el hotel esta muy bien ubicafo
Stayed 6 nights in Jan 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Excelente hotel, con buena mantención tanto exterior como interior, muy limpio y habitaciones cómodas, excelente ubicación a pasos de la plaza y buena vista... Lo único malo es el wifi
Stayed 2 nights in Dec 2021

10/10 Excellent

Luis Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Comfortable, excellent restaurant service, recommended.
Stayed 2 nights in Nov 2021

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021