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Reviews of Casablanca Marriott Hotel

5 out of 5
Casablanca Marriott Hotel
100 Avenue des FAR, Casablanca, Casablanca-Settat

Reviews

8.4

Very good

Rating 10 - Excellent. 24 out of 43 reviews" "
Rating 8 - Good. 9 out of 43 reviews" "
Rating 6 - Okay. 5 out of 43 reviews" "
Rating 4 - Poor. 2 out of 43 reviews" "
Rating 2 - Terrible. 3 out of 43 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

xingang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
After arriving from an overnight international flight what matter most wad a quiet room and comfortable bed. The hotel delivered on both. Breakfast the next morning eas good.
Stayed 1 night in Apr 2024

10/10 Excellent

Wyndham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Anas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Cristina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed four nights at the Casablanca Marriott Hotel in Morocco and it was great which is why this review is a MUST. Let me say the hotel is in a great location, near Hassan II Masque and a nice size market. The hotel is super clean and the staff is exceptional. 1. Starting by the hotel manager, Houda, the sweetest, most approachable and professional person, always checking in to make sure we were okay. 2. The food in the main diner was delish and the staff Mouad, Adil, Fatem Zahra, Aziz and Achraf were AMAZING; every night they made sure we were happy and pleased with our meals with a smile and kind words. 3. I never met the chef but I talked to the person who made the sushi and he was also a delight. 4. The breakfast diner was also amazing and Aminah always remembered our names and room numbers and welcomed us with a smile. I forget the names of the staff in the breakfast diner but they were also great. Truth be told, I will go back to Morocco just to stay at the Casablanca Marriott Hotel again. Thanks Marriott for the great stay were all awesome!!
Stayed 4 nights in Apr 2024

8/10 Good

Wing Chee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at this hotel for 1 night (29 Mar) and our stay was pleasant. Upon our arrival, the hotel manager welcomed us right away and the concierge staff came proactively to help us with the luggage. As we approach the front desk, it took a few seconds for the staff Maria to noticed us, and once she did she welcomed us with warm smile in a great manner. She proactively asked us for our booking references and documents, as well as our Bonvoy membership. As we are on our honeymoon, she made sure that the room is decorated and upgraded us to a larger room. She also showed us where the foreign exchange shop is by walking out the hotel door with us. Her service was excellent (and thus I remember her name!). For the room, true that it could be cleaner, there were stains on the pillow case and bath rope, but since we brought our own one-off beddings I don’t find this an issue for me, as I expected this in hotels in Morocco; a funny thing is that the housekeeping staff asked us to write her a compliment letter for her as she decorated our room, and she even stayed in the room to watch me writing that note, which was a bit weird. Other than that, others are fine. Breakfast was good, with loads of options (danish pastries, fruits, hot dishes by order including eggs and toast and pancakes, cereals, salad etc.), the Mclub staff was very attentive as well (I think her name was Amina), and juices were fine, coffee was quite bad tho, that’s a pity. Overall I did enjoy my stay at Marriott.
Stayed 1 night in Mar 2024

10/10 Excellent

Henry, Ossining

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vert helpful and welcoming staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a terrific property in downtown Casablanca and we enjoyed the week that we spent there. It is a very comfortable hotel and the staff were fabulous.
Stayed 5 nights in Feb 2024

10/10 Excellent

Michael, Woodbridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional customer service throughout
Stayed 3 nights in Feb 2024

10/10 Excellent

Ningyi

Stayed 1 night in Jan 2024

8/10 Good

Hind

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, good restaurant, clean with all the amenities one could hope for.
Stayed 2 nights in Nov 2023

2/10 Terrible

Djanira

Stayed 5 nights in Oct 2023

10/10 Excellent

nazneen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Oct 2023

10/10 Excellent

Atlas

Liked: Amenities
Great
Stayed 1 night in Oct 2023

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very nice. I would stay again
Stayed 1 night in Oct 2023

8/10 Good

Cheick Boucadry, Rockville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 3 nights in Oct 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Comfy and clean. Great bar !!
Stayed 1 night in Oct 2023

8/10 Good

Rupert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Kate, Salisbury

Liked: Property conditions & facilities
The entire staff was exceptionally friendly and kind. They were extremely helpful. Khadijah from housekeeping, the concierge, parking attendants, and staff at the restaurant were so wonderful to us. They were attentive and went above and beyond to help us when we had questions.
Stayed 2 nights in Oct 2023

2/10 Terrible

Youssef

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in takes forever. Employees arguing with each other. Bad experience
Stayed 1 night in Oct 2023

10/10 Excellent

Yuhang

Stayed 1 night in Aug 2023

6/10 Okay

Gale

Disliked: Property conditions & facilities
Ok, but wouldn't recommend to anyone
My stay was ok. The junior suite smelled like it had not been used in months. The musty smell stuck around for my entire 3 night stay. The windows did not open (even a little) except for the one in the sitting room that seemed to be warped so much that it would not fully close when the team attempted to screw it shut. These were also some of the thinnest windows of any hotel I have stayed at around the world. I could hear everything happening outside, even though the room was on the 15th floor. The elevators are also a little scary--a lot of unsettling clanking noises and jerky movements. Conveniently located near Casa Port train station, but not sure that's enough to make me a repeat customer.
Stayed 3 nights in Sep 2023

8/10 Good

souad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were nice! location is so so
Stayed 2 nights in Aug 2023
Response from Younes MAFROUD. on 16 Aug 2023
Dear SouadThank you for sharing about your experience in Casablanca Marriott Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Property was under construction… The club room food was not that good and very very selections Staff was very kind
Stayed 3 nights in Jul 2023
Response from Younes MAFROUD. on 16 Aug 2023
Dear ArleneThank you for taking time to share your experience at Casablanca Marriott Hotel, and for bringing these concerns to our attention, We have shared your feedback with our team in order to improve in these areas.At Casablanca Marriott Hotel, we strive to provide the most comfortable experience possible for our valuable guests , and We sincerely regret that your experience was less than ideal.We hope you give us another chance soon, so we can share a more positive experience.Sincerely.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tremendous hotel and hospitality…
Stayed 4 nights in Jul 2023
Response from Younes MAFROUD. on 16 Aug 2023
Dear John,Thank you for sharing about your experience in Casablanca Marriott Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Steven, State College

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Superb property though Casablanca is just a big city. Near the train station.
Stayed 1 night in Jun 2023
Response from Aziz Hachoum on 23 Jun 2023
Dear Mr. Steven,Thank you so much for your positive feedback. Looking forward to welcoming soon to our propertyRegards

8/10 Good

Patricia

Stayed 1 night in Jun 2023

6/10 Okay

Roula

Stayed 1 night in May 2023
Response from Aziz Hachoum on 23 Jun 2023
Dear Ms. Roula,Thank you so much for your feedback. Looking forward to welcoming soon to our propertyRegards

4/10 Poor

Monica

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
very mismanaged
Stayed 1 night in May 2023
Response from Younes MAFROUD. on 20 May 2023
Dear Ms.Monica,Thank you for taking time to share your experience at Casablanca Marriott Hotel, we will highly appreciate if you provide us more details so we can use your feedback to make us better and to ensure this doesn’t happen again.At Casablanca Marriott Hotel, we strive to provide the most comfortable experience possible for our valuable guests , and We sincerely regret that your experience was less than ideal.We hope you give us another chance soon, so we can share a more positive experience.Sincerely.

6/10 Okay

Robert

Disliked: Room comfort
Value received much below other Marriotts. Staff not up to usual Marriott standard.
Stayed 1 night in May 2023
Response from Younes MAFROUD on 20 May 2023
Dear Mr.Robert,Thank you for taking time to share your experience at Casablanca Marriott Hotel, and for bringing these concerns to our attention, We will use the feedback to make us better and to ensure this doesn’t happen again.At Casablanca Marriott Hotel, we strive to provide the most comfortable experience possible for our valuable guests , and We sincerely regret that your experience was less than ideal.We hope you give us another chance soon, so we can share a more positive experience.Sincerely.

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Great
Totally fantastic: location, service, dining, bed, AC, shower, cleanliness, facilities like the restaurant and outdoor patio lounge... honestly we wished we could stay a couple more days to enjoy the hotel!
Stayed 1 night in Apr 2023
Response from Younes MAFROUD. on 20 May 2023
Dear Mr.George,Thank you for sharing about your experience in Casablanca Marriott Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing time staying at this hotel. As a solo, female traveler, they were extremely accommodating and made me feel comfortable. Always available to answer questions and make my stay special. Warm thank you for the hospitality!
Stayed 2 nights in Mar 2023

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023

4/10 Poor

Tarek, Fort lee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Jasung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
아주 훌륭한 숙소에요
아주 만족스러운 경험이였어요. 무엇보다 역 근처에 있어서 접근성이 좋고 리셉션에서 도시에 관한 정보나 택시, 또는 예약을 충분히 도와주려고 한다는 점에서 가장 좋았어요. 다시 카사블랑카에 방문한다면 저는 무조건 ㅁㅂ
Stayed 2 nights in Feb 2024

10/10 Excellent

Bela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Blanca Imelda, Monterrey

Stayed 3 nights in Aug 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Personal muy amable
Stayed 1 night in Jun 2023
Response from Aziz Hachoum on 23 Jun 2023
Dear Mr. Carlos,Thank you so much for your positive feedback. Looking forward to welcoming soon to our propertyRegards

6/10 Okay

Alexander

Stayed 1 night in May 2023
Response from Younes MAFROUD. on 20 May 2023
Dear Mr.Alexander,Thank you for taking time to share your experience at Casablanca Marriott Hotel, and for bringing these concerns to our attention, We have shared your feedback with our team in order to improve in these areas.At Casablanca Marriott Hotel, we strive to provide the most comfortable experience possible for our valuable guests , and We sincerely regret that your experience was less than ideal.We hope you give us another chance soon, so we can share a more positive experience.Sincerely.

8/10 Good

YUN

Stayed 2 nights in Jan 2023