Lobby

Reviews of Baymont by Wyndham Casa Grande

2.5 out of 5
Baymont by Wyndham Casa Grande
2145 E. Florence Blvd., Casa Grande, AZ

Reviews

7.8

Good

Rating 10 - Excellent. 367 out of 1000 reviews" "
Rating 8 - Good. 349 out of 1000 reviews" "
Rating 6 - Okay. 152 out of 1000 reviews" "
Rating 4 - Poor. 74 out of 1000 reviews" "
Rating 2 - Terrible. 58 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Holly

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The night clerk was sleeping when we arrived, we had to bang on the counter to wake him. The laundry facilities is a janky washer and dryer that only one person can use at a time and they close it an hour before what is posted. The dryer had some kind of oil in the drum that ruined two loads of new clothes and the manager did absolutely nothing to compensate. The pool was closed for more than half our stay, breakfast was all cheap carbohydrates and not much for anyone on any kind of special diet (but that I can overlook) I typically don’t complain over a few “less than ideal” amenities but this place was absolutely disappointing.
Stayed 6 nights in Apr 2024
Response from Manager on 7 May 2024
Hello Holly,I'm sorry to hear about your experience at our hotel. We value our guests' feedback, and I will pass your comments along to the appropriate departments for review. It's our goal to provide a comfortable stay for all our guests and we appreciate you bringing these issues to our attention. Please know that we take your feedback seriously and will work to address these concerns moving forward.

8/10 Good

hakim, lancaster

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checking was easy and fast staff nice room there clean .but we couldn’t use the pool they said it’s close and they didn’t mention that before
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Hello hakim,We appreciate your feedback on the check-in process and room cleanliness. We apologize for any inconvenience regarding the pool closure, as operational changes can occur. Your comments will be shared with the team for future improvements.

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Vanessa,We are delighted to hear that you had a pleasant stay with us! Should you have any suggestions or concerns, please do not hesitate to contact us so we can address them accordingly. We hope to welcome you back soon!

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 4 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Cindy, We are sorry to hear there were aspects of your stay that did not meet your expectations. Your feedback is valuable to us for improving our services and facilities. If you wish to discuss your experience further, please reach out to our management team. Thank you for sharing your comments with us.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Manager on 30 Apr 2024
Hello Paul,We're joyful you had a wonderful stay with us! We look forward to welcoming you back soon for another exceptional experience.

10/10 Excellent

Rod

Travelled with family
Liked: Cleanliness, staff & service
The rooms were very clean and updated. My bed was very comfortable and clean. The staff was friendly at checkin and out.
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Rod,We are thrilled to hear that you enjoyed your stay with us! Our team takes great pride in providing top-notch service to all our guests. Your kind words will be shared with our staff to encourage them to keep up the good work. Thank you for choosing to stay with us, and we hope to welcome you back soon.

8/10 Good

Perry L

Business traveller
Liked: Cleanliness, staff & service, amenities
i like it
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Perry L,We're delighted to hear that you enjoyed your stay with us. Your positive feedback is truly appreciated, and we hope to welcome you back in the future for another enjoyable experience.

8/10 Good

Perry L

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Perry L,We are delighted to hear that you enjoyed your stay with us! Our team strives to provide exceptional service to all our guests. Your positive feedback is much appreciated and we hope to welcome you back again soon.

2/10 Terrible

Yone

Stayed 1 night in Mar 2024
Response from Manager on 8 May 2024
Hello Yone, We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us directly to discuss any concerns in detail. We value your input and would like the opportunity to address any issues you encountered during your stay.

2/10 Terrible

Yone

Travelled with family
Disliked: Amenities
I dont like the fact they use Expedia who after a simple incorrect date was entered, REFUSED to cancel and apply the charges to the correct date. They even had the audacity to blame Baymont by Windom for the stubborness of the change. As a result EXPEDIA will no longer be on our phones as an app to be used at all. If I ever want to stay at another Baymont ever again. Ill go homeless. I think its a shame that Baymont uses and profits from the use of Expedia.
Stayed 1 night in Mar 2024
Response from Manager on 18 Apr 2024
Hello Yone, We regret to hear about the inconvenience you experienced with Expedia's reservation policies. Your feedback regarding your booking experience is duly noted. We value your input as we strive to enhance our guest experience continually.

10/10 Excellent

SUSAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and enjoyable place to stay. The free breakfast included great options.
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello SUSAN,We appreciate your positive feedback regarding our clean accommodations and complimentary breakfast offerings. It was our pleasure to ensure your stay was enjoyable with a variety of options available for you to start your day. Thank you for recognizing our efforts to provide a pleasant experience for our guests.

8/10 Good

LUIS

Travelled with family and small children
Liked: Cleanliness
The breakfast is minimun
Stayed 2 nights in Apr 2024
Response from Manager on 16 Apr 2024
Hello LUIS, We appreciate your feedback on the breakfast options provided. We welcome all comments to enhance the guest experience during their stay with us. Thank you for sharing your thoughts with us.

6/10 Okay

cheryl

Travelled with partner
The shower head and the toilet dripped constantly & the on/off faucet control was backwards. The cold was hot and the hot was cold
Stayed 5 nights in Apr 2024
Response from Manager on 13 Apr 2024
Hello cheryl,We're sorry to hear about the inconvenience you faced with the shower and faucet controls. Your feedback has been noted, and we appreciate you bringing this matter to our attention for improvement. Our team will look into these issues promptly to ensure a better experience for our guests in the future.

4/10 Poor

Joe

Travelled with group
Disliked: Cleanliness, amenities
Nothing
Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello Joe, We appreciate you sharing your feedback with us and apologize for any inconvenience you experienced during your stay. Should you have any further concerns, please do not hesitate to reach out to our management team. Thank you for choosing to stay with us.

6/10 Okay

Martha, Las Cruces

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Martha, We're sorry to hear your stay didn't meet expectations. Please feel free to reach out to us with any feedback you'd like to share so we can improve our services. We hope to welcome you back in the future for a more enjoyable experience.

6/10 Okay

Dimitrichka

Travelled with family
Waiting time for the room average 45 minutes restaurant is poo menu and not very well cook everything looks old and worn
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Dimitrichka, We're sorry to hear about the delays you experienced and your dissatisfaction with the restaurant. Your feedback is valuable for us to improve our services and address any issues that may arise. We appreciate you bringing this to our attention.

8/10 Good

Grace

Travelled with family
Liked: Cleanliness, staff & service
We really enjoyed our stay. It was clean and quiet, very comfortable.
Stayed 2 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Grace,We are delighted to hear that you had a pleasant and comfortable stay with us. Our team is committed to providing a peaceful and clean environment for all our guests to enjoy. If you have any future travel plans, we would love to welcome you back for another relaxing stay with us.

6/10 Okay

Abned

Business traveller, Travelled with partner
Liked: Staff & service
Staff was very friendly and helpful. Property was dated.
Stayed 1 night in Feb 2024
Response from Manager on 3 Apr 2024
Hello Abned, We appreciate your kind words about our staff. We strive to provide excellent service to all our guests. Thank you for your feedback about the property; we will take your comments into consideration for future improvements.

2/10 Terrible

Thanya

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dirty floor, stick doors and drawers and stained tile Disgusting
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Thanya, We're sorry to hear about your experience and appreciate your feedback. We strive to meet cleanliness standards and will address these issues internally. We value your input and will use it to improve our services for future guests.

8/10 Good

timothy

Stayed 2 nights in Mar 2024
Response from Manager on 15 Apr 2024
Hello timothy, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Edwi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 24 Mar 2024
Hello Edwi,We are delighted to hear that you had an exceptional stay with us! Your satisfaction is our top priority, and we appreciate your positive rating. If you have any further comments or suggestions, please do not hesitate to reach out to us directly.

8/10 Good

Mikhail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to freeway,,dinning
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Mikhail,We appreciate your feedback regarding our convenient location near the freeway and dining options nearby. For any future stay-related concerns, please feel free to reach out to our management team directly. Thank you for choosing to stay with us, and we hope to welcome you back again soon.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Jeff,We are thrilled to hear that you had a wonderful stay with us! Please do not hesitate to reach out if you need any assistance in the future.

10/10 Excellent

Gordon

Liked: Cleanliness, amenities
It was good
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Gordon,We appreciate your positive feedback and are glad to hear you enjoyed your stay at our hotel. If you have any more comments or suggestions, please feel free to share them with us. Thank you for choosing to stay with us!

10/10 Excellent

Henry, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value in Casa Grande-will be my go to spot on return visits. Extremely helpful and friendly front desk staff.
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Henry,We are delighted to hear that you enjoyed your stay with us and found our front desk staff to be helpful and friendly. We look forward to welcoming you back on your future visits to Casa Grande.

8/10 Good

Gabriel

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
Average and the breakfast was below standard from others hotels
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Gabriel,We appreciate your feedback regarding our breakfast service and will share it with our team for future improvements. Your input helps us enhance the guest experience for all visitors. For any further concerns or assistance, please feel free to contact our management team directly.

10/10 Excellent

debra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everthing was clean, neighborhood not so good. Room was right under the steps going to the 2nd floor, door slammed alot along with people going up and down the steps
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello debra,We are delighted to hear that you found the room clean. We regret any inconvenience caused by noise disturbances and the location. Your feedback is valuable to us as we strive to improve our guests' experiences for future stays.

6/10 Okay

Eduardo

..
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Eduardo,We appreciate your feedback and apologize for any inconvenience you experienced during your stay with us. Your comments are valuable to us and will be shared with our team for further improvement. Should you have any further concerns, please feel free to reach out to our management team directly.

4/10 Poor

George, Redlands

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The first impression was the stink on arrival. I thought it must be near a cattle yard but was told that it was the sewer. We were given the wrong room or the bed was a queen instead of a king. The cleaning carts greeted our arrival. The plumbing leaked filling the bath tub about 6 inches. There is no elevator to the second floor.
Stayed 1 night in Feb 2024
Response from Manager on 5 Mar 2024
Hello George,We regret to hear about the concerns you've encountered during your stay with us. The hotel strives to address any issues promptly to ensure a comfortable experience for all guests. Your feedback will be shared with the relevant teams for further review. Thank you for bringing these matters to our attention.

8/10 Good

emmanuelle

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Manager on 6 Mar 2024
Hello emmanuelle, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Randy

Liked: Staff & service, property conditions & facilities
average
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Randy, We are sorry to hear that your stay was not up to your expectations. We always strive to provide a comfortable experience for our guests and appreciate your feedback to help us improve. Your comments have been noted for our future enhancements.

2/10 Terrible

Brian

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Did not have elevator!! Very noisy road outside room!! The staff did not ask if I was A member so did not get my discount:(
Stayed 1 night in Feb 2024
Response from Manager on 6 Mar 2024
Hello Brian, We apologize for any inconvenience caused by the lack of an elevator and road noise. We encourage you to reach out to our management team to further discuss your experience and any available discounts for future stays. Thank you for your feedback, and we hope to host you again soon.

6/10 Okay

randall

Business traveller
Liked: Cleanliness, property conditions & facilities
Small-ish rooms, especially the small bathroom with tub-shower. Sink outside bathroom. But, good lighting. One can actually read with these lights. Good sound insulation. Overall, definitely a budget motel; a step above, say, a Motel 6.
Stayed 1 night in Feb 2024
Response from Manager on 5 Mar 2024
Hello randall, We appreciate your feedback regarding your recent stay with us. It's great to hear you found the lighting suitable for reading and the sound insulation effective. We strive to offer a comfortable stay for all our guests. Should you have any further feedback or need assistance, please don't hesitate to reach out to our management team. Thank you for choosing to stay with us.

10/10 Excellent

Gary, Springfield

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great midway place to stay between Tucson & Phoenix!
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Gary,We're glad to hear you found our location convenient for your travels. If there's anything we can do to enhance your future stay, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

6/10 Okay

Eli

Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello Eli, We appreciate you choosing to stay with us and hope you had an enjoyable visit. Please don't hesitate to contact us with any specific feedback so we can enhance our services for future guests.

8/10 Good

Sharon

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice - pretty up to date - staff was very nice. Room was clean except for the hard floors. Breakfast could have been improved upon - no eggs - no sausage or bacon & only a kids flavor of yogurt.
Stayed 1 night in Feb 2024
Response from Manager on 19 Feb 2024
Hello Sharon, We appreciate your positive feedback on the property and our staff. We have duly noted your comments on the room's cleanliness and breakfast selection for our continuous improvement. Please feel free to reach out to our management team for any further assistance.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Diana,Thank you for choosing our hotel! We are thrilled that you had such a wonderful stay with us. Should you have any further feedback or if there is anything we can do to make your next stay even better, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We picked this hotel as it is close to an area where my relatives live so was convenient. We didn't have any negative issues, the hotel is in relatively good condition as it is an older facility. Staff was friendly and helpful.
Stayed 3 nights in Feb 2024
Response from Manager on 15 Feb 2024
Hello Cynthia, Thank you for choosing our hotel for its convenient location and for taking the time to share your positive experience. We're glad you found our staff to be friendly and helpful. We strive to maintain our older facility and provide a comfortable stay for our guests. We appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very clean and seems like it is new. Staff was friendly. Check in was quick and easy. Room was comfortable.
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
Hello Kathleen,Thank you for your kind review! We're delighted to hear that you found our hotel to be clean and staff to be friendly. It's wonderful to know that your check-in experience was quick and easy. We appreciate your feedback and hope to welcome you back for another comfortable stay in the future.

6/10 Okay

Michael

Travelled with family
Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Manager on 10 Feb 2024
Hello Michael,Thank you for choosing our hotel for your recent stay. We value your feedback and invite you to reach out to us directly to share any specific areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility. Small issue with room not being ready on arrival, upgraded us to a suite right away. Would stay again.
Stayed 3 nights in Feb 2024
Response from Manager on 9 Feb 2024
Hello Mark,Thank you for choosing our hotel and for taking the time to share your feedback. We appreciate your kind words about our facility and are glad to hear that we were able to promptly address the issue with your room. We look forward to welcoming you back on your next visit.

8/10 Good

Karine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly room was clean the only problem we had is that there was a mouse in our room.
Stayed 2 nights in Jan 2024
Response from Manager on 3 Feb 2024
Hello Karine,Thank you for sharing your feedback with us. We appreciate your kind words about our friendly staff and clean rooms. We understand that encountering a mouse in your room can be unsettling, and we apologize for any inconvenience caused. We take such reports seriously, and our team will investigate the matter thoroughly to ensure it is addressed.

8/10 Good

Guadalupe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Guadalupe,We appreciate you choosing our hotel for your stay. We hope you had a pleasant experience. If there are any specific details or feedback you would like to share with us, please don't hesitate to reach out. We value your input and strive to continually improve our services.

10/10 Excellent

Maria Dolores

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to freeway, clean, very pleasant
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Maria Dolores,Thank you for taking the time to leave feedback on your recent stay with us. We appreciate your positive comments regarding our convenient location near the freeway, as well as the cleanliness of our hotel. It's great to hear that you had a pleasant experience overall. We hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

William

I made reservations on Travelocity for 4 nights. I was delayed and missed the first night. I was charged for the first night which is standard practice and I had no issue with that. When I called the next morning (Appx 7:00AM) to tell them I was on my way and would be there for the balance of my reservation, they informed me it had been cancelled. I asked them to re-reserve the room for the balance of my stay and they quoted me nightly rates $40 each more than what I had agreed to. I stayed somewhere else where they were happy for my business.
Stayed 4 nights in Jan 2024
Response from Manager on 20 Jan 2024
Hello William, Thank you for bringing this to our attention. We apologize for any miscommunication regarding your reservation. Our team strives to provide excellent service and we're disappointed to hear about your experience. It's important to note that cancellations are subject to availability, and rates may vary based on demand. We appreciate your feedback and will use it to improve our processes.

10/10 Excellent

Alagiri Saravanan, redlands

Travelled with family
We could close the darkening curtain and room was lit because of outside light and was hard to sleep. The toiletries were not great.
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Alagiri Saravanan,Thank you for your feedback! We apologize for any inconvenience caused by the darkening curtains and outside light. We appreciate your input regarding the toiletries and will take it into consideration for future improvements. We hope you had an overall enjoyable stay with us and we appreciate your valued patronage.

4/10 Poor

Cynthia

Travelled with family and small children
Disliked: Staff & service
When we arrived to check in there was no restroom to use until we had checked into our actual room. Once we were in our room we called for extra pillows and were told there were none. The toilet ran CONSTANTLY the whole time we were there and overflowed once in the middle of the night and the front desk person could not leave the front desk to help us. (Leave to get a plunger or towels) coffee was terribly watered down very minimal continental breakfast.
Stayed 3 nights in Jan 2024
Response from Manager on 17 Jan 2024
Hello Cynthia, Thank you for your recent stay at our hotel. We apologize for the inconvenience you experienced during your check-in process and for the lack of available amenities. We strive to provide excellent service and have taken note of your feedback regarding the restroom and availability of pillows. Additionally, we apologize for the issues with the toilet and the lack of assistance provided by our front desk staff. We appreciate your feedback regarding the coffee and continental breakfast, and we will make sure to address these concerns with our team. We value your patronage and hope to have the opportunity to welcome you back in the future to provide a more enjoyable experience.

8/10 Good

Griselda

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 17 Jan 2024
Hello Griselda, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Janie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Jan 2024
Response from Manager on 16 Jan 2024
Hello Janie,Thank you for choosing our hotel for your stay! We are glad to hear that you had a positive experience with us. Your satisfaction is our top priority and we hope to welcome you back in the future.

10/10 Excellent

McKenna

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Manager on 14 Jan 2024
Hello McKenna,We greatly appreciate you taking the time to rate our hotel. We are thrilled to hear that you had a wonderful experience during your stay with us. We strive to provide excellent service and it is always rewarding to receive such positive feedback. Should you have any further comments or suggestions, we encourage you to reach out to us directly. We hope to welcome you back on a future visit.