Ratings based on 122 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Attractively decorated with period interior.

Posted 18-Sep-2014
Pros: Attractive décor and comfortable beds.
Cons: Air conditioning.
Location: Everything a city centre offers.
Upper rooms have interesting views over the city. good location in centre of city. Air conditioning was not working properly but staff were able eventually to open a window.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, good central location

Posted 02-Sep-2014
Good 2 night stay at hotel, convenient location in town centre. Even though the hotel is surrounded by bars we were never disturbed when trying to sleep. Overall would recommend this hotel for people who are looking for a reasonably priced place to stay in the centre of town.
3 out of 5
Recommended
for Families
by A verified traveller from staffordshire UK

Nice hotel right in the city centre.

Posted 12-Aug-2014
Location: Visit cardiff castle, stadium and music college. Bus station close and easy 7 mins ride to bay. During summer you can get a £5 family ticket. Useful
Good hotel. Staff were very friendly with great local knowledge of things to do and recommended some great restaurants. Room was good. Got a good nights sleep but there was dust on floor a couple of cobwebs. Overall though linen and bathroom very clean. Tried some of the 'homemade honey' delicious.
5 out of 5
Recommended
for Couples
by A verified traveller from Rotherham

Lisa & Terry

Posted 08-Aug-2014
Pros: Good city centre location, the staff, the cleanliness-not much wrong really
Cons: Getting to the rooms on higher floors was a bit difficult, but I don't see how they could do much about this with the location of the lifts
Location: Mermaid Quay, Cardiff Bay, Cardiff Castle, Would also advise a a tour of the Millennium Stadium, which is also just a few feet from the hotel
Excellent value, high class hotel. Getting to the 5th floor was a bit awkward with 2 lifts and a few steps. Also, car parking was a bit difficult. They have an agreement with NCP car park in the city centre at Great Western Lane, which is about 500 yards from the hotel. If you've got a lot of luggage this might be difficult. You're better off just parking your car here and leaving it. The cost is £25 if you get the 1 week ticket and don't take your car out. The hotel bar was very reasonably priced, and the staff very helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller

Good stay all around

Posted 05-Aug-2014
Pros: The decore was good and the staff were very helpful.
Cons: There were some flies in the hotel room but other than this little thing nothing could have been better. The lifts could give a cause for concern.
Location: Nice day at the bay. The clubs are right outside but you can't even hear them unless you really listen. The shopping centre is also right outside :D.
This was a rather nice inexpensive hotel. Right on top of the city centre close to the bay it provided a lot to do. The staff were nice and the security for the hotel was good as you needed your room number to be able to enter the building. They were able to very quickly deal with the only problem that confronted me at my stay which was my fault and were generally very helpful.
4 out of 5
Recommended
for Everyone
by A verified traveller from Isle of Man

Good hotel, worth a visit

Posted 17-Jul-2014
Pros: Friendly and helpful staff, conveniently situated.
Cons: Nothing
Location: Very close to Millennium Stadium, Cardiff Castle, Cardiff Central Train Station
We arrived at the Royal Hotel earlier than our check in time but the very friendly reception staff readily agreed to look after our case until check in. They were also very helpful with places to eat etc. We found all the staff exceptionally nice and friendly and nothing was too much trouble for them. The room was cleaned on a daily basis and tea/coffee etc. replaced when used. Beds extremely comfortable and several good channels on the telly. The hotel is very well placed in the High Street with an abundance of eateries and shops and pubs right on the doorstep. We were there for the speedway in the Millennium Stadium and this was literally one mins walk from the hotel. Cardiff Central Station is also only about a two to three minute walk away. I read some of the other reviews that said there was a lot of noise in the evening but we were in Room 305 which was on the third floor and heard no noise at all even though we stayed on a Friday and Saturday night. I would recommend this hotel and would have no hesitation in staying here in the future.
3 out of 5
by A verified traveller from derby u.k

Extremely small box room with a in openable window

Posted 14-Jul-2014
The room was clean and tidy , but I feel this room was extremely overpriced for this room , a very small box room with a window that didn't open overlooking a building site, there was clumps of hair over the floor but apart from this it was tidy and clean
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel, very central

Posted 02-Jul-2014
Pros: Very modern
Location: Very central
Stayed here for one night and found it perfect for what we wanted. Room on 5th floor above O'Neils and overlooking Prince of Wales so thought it would be very noisy but I didn't hear anything! Staff were friendly. Cannot comment on food as we ate out. Rooms were very modern.
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient location

Posted 01-Jul-2014
Convenient location. Rather noisy on Saturday night. Fourth floor very small corner room. Very clean.
5 out of 5
Recommended
for Everyone
by A verified traveller from Michigan, USA

Perfectly located!

Posted 26-Jun-2014
We stayed in 5 different hotels/B & B's while we visited the UK. This hotel was our favorite. It was so close to everything including the train station. The staff were nice and helpful. The room spacious. The bathroom spacious. It was clean and comfortable. It had needed air-conditioning. I have insomnia and it was the best sleep on the trip. I would absolutely recommend.