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Reviews of The First Hurdle Guest House

3.5 out of 5
The First Hurdle Guest House
9-10 Upper Church Street, Chepstow, Wales

Reviews

7.6

Good

Rating 10 - Excellent. 40 out of 128 reviews" "
Rating 8 - Good. 43 out of 128 reviews" "
Rating 6 - Okay. 23 out of 128 reviews" "
Rating 4 - Poor. 16 out of 128 reviews" "
Rating 2 - Terrible. 6 out of 128 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Tina

Stayed 1 night in Aug 2023

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing little guest house. Would definitely stay again.
Stayed 1 night in Jul 2023

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room was OK, basic but adequate. Breakfast wasn't too great to be honest. Bar closes very early in the evening. Great location though, and the pizzas in the restaurant are very good.
Stayed 1 night in Jun 2023

10/10 Excellent

A

Stayed 1 night in Jun 2023

8/10 Good

David

Stayed 1 night in Apr 2023

8/10 Good

Mark

Stayed 4 nights in Oct 2022

4/10 Poor

Helen

Disliked: Staff & service, property conditions & facilities, room comfort
Very small room, bathroom not good, bath with hand held shower attachment. Stayed 2 nights but room was not cleaned or bed made, wet towells.
Stayed 2 nights in Sep 2022

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Darren

Stayed 1 night in Sep 2022

8/10 Good

Rosalind

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A
A very comfortable bed and clean room. Excellent pizzas made by Sam, well worth trying.
Stayed 1 night in Aug 2022

4/10 Poor

Claire

Disliked: Cleanliness
Not worth it
Cthe web site looks fabulous, but after check in it was a bit down hill form there, although i will say we didnt complain as there was no one but a young lad to complain to and its want his fault. bedroom was on the ground floor and at first it all seamed ok standard room a little small but ok for one night. then as we looked around several things we picked up on. 1 very sticky dressing table 2 only one tea bag on tea tray 3 very dirty set of second pillow ( i would of thrown them out) 4 light on bath room mirror always on could not find how to turn it off 4 on conditioner in the bath room and a bottle of had wash no shampoo or body wash ( my husband did go and ask about this and they said they would put some in the room , but that never happened ) 5 not really there fault but room very noisy with people walking passed up until 12.30 and then at 4.30am the seagulls we constantly making lots of noise you were asked what you would like for breakfast, but this didn't seam to be passed on the the staff in the morning so what was the point, also a little confusing with the tea and coffee and coffee you help your self to and tea you hope some one will get you . all in all it was really not worth the money. as it was 100 for the night and i have stayed in cleaner rooms for under 50 so no i will not be retuning even though it is perfectly placed in Chepstow for all events
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

6/10 Okay

Richard

Business traveller
Stayed 1 night in Jul 2022

10/10 Excellent

Vicki

Stayed 1 night in Jul 2022

10/10 Excellent

Frank

Stayed 1 night in Jul 2022

10/10 Excellent

Mark

Stayed 1 night in Jul 2022

6/10 Okay

Sharon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

Howard

Disliked: Staff & service, property conditions & facilities, room comfort
Not Recommended
Seriously over priced for what you get. Not friendly or welcoming at all. Simply not a good experience.
Stayed 1 night in May 2022

4/10 Poor

A

Disliked: Staff & service
Room was lovely. Bring your own sugar, coffee and milk as you are only provided enough for 1 cup each. Asked staff for sachets etc to be told none available. More of a b and b than a boutique hotel. Clean though. No parking so make sure you pay your extra parking costs. Not worth £90.
Stayed 1 night in May 2022

8/10 Good

philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Pamela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location and ideal for a nights stay
Lovely warm welcome from the staff and very well looked after the pizzas there are amazing and freshly made. The room was comfortable warm and ideal for an over night stay and just minutes from the castle as well the breakfast was made fresh and was cooked very well
Stayed 1 night in Apr 2022

10/10 Excellent

Raymond

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice and friendly
Stayed 2 nights in Apr 2022

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely short break
Stayed 2 nights in Mar 2022

8/10 Good

Anne

Travelled with partner
Liked: Cleanliness, staff & service
Room was a bit tired but staff were lovely and couldn’t do enough for you
Stayed 1 night in Dec 2021

6/10 Okay

Paul

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very cold room
Service and staff were great. Room was freezing and no shower.
Stayed 1 night in Nov 2021

8/10 Good

Gillian Elloway

Liked: Cleanliness, staff & service, amenities
The staff are amazing: hardworking, kind, cheerful, helpful, empathetic and nothing is too much trouble for them. The food is excellent. The pizzas have a well deserved reputation. The building is a little tired. The bedroom needed some basic maintenance. £g. the window could not be left open as the part to fit the long arm onto was missing and so the window could have easily swung in the wind and broken. The cupboard next to the bed had a door which fell apart and simply needed some contact adhesive to fix. The cleanliness of the loos by the restaurants was not regularly checked and the loo brush was missing. The san bin needed emptying. There are not enough staff. The current staff were amazingly hardworking but could not possibly be expected to cover 12 rooms, serve, clean, take bookings, answer the phone, deal with some demanding guests (race course attendees etc}. Some of the staff looked overtired and in need of a holiday or a few days off at least. In terms of decor. A few pictures in the rooms or corridors would easily enhance. The iris flowers are pretty and the little flower arrangement in the room were sweet. There was no range of tea bags or biscuits in the bedroom. Staff were quick to supply decaff teabags and real milk on request. Overall a very relaxing stay. The bed was comfy, the room was quiet and the staff especially Charlotte, Sarah and Matteo delightful. The eco lighting system is great but the lights turn off too quickly and left me in darkness.
Stayed 4 nights in Oct 2021

10/10 Excellent

Jose L

Stayed 1 night in Sep 2021

8/10 Good

Gabrielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Sally
It was a pleasant stay, in a very good location. They provide a hairdryer but you have to ask for it. No hand towels provided and the breakfast was not as stated as a full English breakfast. The staff were very attentive and friendly.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and a great breakfast
Stayed 1 night in Jul 2021

4/10 Poor

Scott

Disliked: Cleanliness, property conditions & facilities, room comfort
Cheesy feet smell in room
So it all started very well, walked into the hotel and all looked very nice but then got to the room. There was a real bad cheesy feet smell in the room and the toilet didn’t seem fixed to the floor, the whole toilet literally wobbled. I spoke to a nice lady but nothing could be done because they were fully booked so we just had to accept it. The mattress was springy and uncomfortable. I was really hoping to speak to someone when we checked out but nobody around and he cook told me to leave the key on the table. Not a great experience at all which is a shame because The pizza looked amazing and we planned to take a couple home for the kids but TBH we left straight after breakfast. All the staff we spoke to were very pleasant so kind of feel sorry for them writing a review like this as the issues were not there fault.
Stayed 1 night in Jun 2021

8/10 Good

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Mrs Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel, good breakfast, close to town
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They serve up lovely pizzas. The breakfast was just basic , was not offered cereals or orange juice. The hotel do not have their own carpark,. So had to park in the local carpark nearby and had get up early to pay for two hours .
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

8/10 Good

s

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
More than adequate for the money, would go back. Pizzas would be recommendation
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
I didn’t like the check in procedure.
Stayed 1 night in May 2021

10/10 Excellent

Johanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely stay and the staff are friendly. Place is clean and tidy. Walking distance for all of amenities and public transport. Delicious food and can accommodate people with intolerance as I am a coeliac
Stayed 2 nights in May 2021

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2020

4/10 Poor

Hazel, Dorset

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The rooms were clean and tidy. Unfortunately that is the only positive. There was no hand towel in the bathroom. The coffee cup was broken and I couldn’t get a replacement. Tea & coffee supplied was minimal & again when asked for a couple more this wasn’t possible. We had to be up early, before usual breakfast time and asked if possible to have a small continental breakfast made up. Answer was no, we also requested a late check out and again was refused. So overall turned out to be a very expensive overnight stay and caused us a lot of issues which spoilt our reason for being there.
Stayed 1 night in Aug 2020

10/10 Excellent

Lewy, Birmingham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.. very friendly and welcoming.. definitely be visiting again
Stayed 1 night in Aug 2020

2/10 Terrible

Chris, Exeter

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The Staff Decided to have a party until 3AM. I asked multiple times for them to be quite but the contued until the early hours. Will not be staying again and wouldnt recomend.
Stayed 1 night in Jun 2020

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Pleasant good location good amenities river wye and river seVern
Stayed 4 nights in Dec 2019

8/10 Good

Nick

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bags of builders rubbish along the front wall of the building. Kept waiting outside in the cold for check in, never met the owner during our stay, no hot water or heating in the morning and one of the bedside lamps didn’t work.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really warm welcome and a cosy nights sleep
Stayed 1 night in Oct 2019

6/10 Okay

Howard

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019