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Reviews of Queens Hotel

3 out of 5
Queens Hotel
19 Bridge Street, Newport, Wales

Reviews

5.8
Rating 10 - Excellent. 6 out of 25 reviews" "
Rating 8 - Good. 4 out of 25 reviews" "
Rating 6 - Okay. 4 out of 25 reviews" "
Rating 4 - Poor. 3 out of 25 reviews" "
Rating 2 - Terrible. 8 out of 25 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

4.0/10

Amenities

4.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Robert

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has been closed for six weeks and Orbitz did not let me know.
Stayed 1 night in Jul 2022

2/10 Terrible

David

Stayed 2 nights in Aug 2022

2/10 Terrible

Curtis

Travelled with group
Hotel not available
The Hotel is being used for Ukrainian refugees, Hotels.com did not notify me so when I arrived to check in, there was no accommodation available for me at that hotel, the staff was very good and helpful and gave me a name of another hotel to check into, so as this hotel isn’t being used at the moment for holiday makes, it should be taken off the list at this present time.
Stayed 2 nights in Jul 2022

2/10 Terrible

R I

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was closed for business when I arrived..
Stayed 1 night in Jul 2022

2/10 Terrible

Elizabeth

Stayed 1 night in Jun 2022

10/10 Excellent

Ian

Stayed 1 night in Jun 2022

6/10 Okay

Katarzyna

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
You get what you pay for
You get what you pay for. Comfy bed and clean bathroom. Coffee cups in the room were dirty! Breakfast was very basic. Instant coffee only, no fresh fruit or veg, fried breakfast to order and it took very long wait. Brilliant location just across the road from station however it was very noisy at night with street noice and noice from pub downstairs
Stayed 2 nights in Jun 2022

8/10 Good

derren

Liked: Cleanliness, staff & service, room comfort
Pleasant hotel, friendly helpful staff. Clean room adequate for stay over. Breakfast was ok, plenty of choice with cooked breakfast if required. Price excellent for overall stay... would happily use again
Stayed 1 night in Jun 2022

8/10 Good

Rosie

Stayed 1 night in Jun 2022

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, room comfort
Enjoyed our stay
The steak and tapas were lovely. Although sadly the inside of my meatballs were raw meat! Room fairly small considering we asked for deluxe double. Staff couldn’t do any more for us. Moved us to another room as shower wasn’t hot enough. Staff friendly and hotel good just a shame about one tapas dish
Stayed 2 nights in May 2022

8/10 Good

Victoria

Stayed 1 night in May 2022

6/10 Okay

Jason

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good enough for a one night stay. Breakfast was decent though.
Stayed 1 night in May 2022

8/10 Good

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy
Check in was good staff very friendly room was very clean comfortable and even though was right near town surprisingly quiet definatley stay again.
Stayed 1 night in Apr 2022

10/10 Excellent

Denise

Stayed 1 night in Apr 2022

2/10 Terrible

Martin

Stayed 1 night in Apr 2022

6/10 Okay

DAVID

Disliked: Property conditions & facilities
Not good
Booked a delux room, if that was dekux, would hate to see standard room.. Wasnt much bigger than the double bed, the headboard was broken and kept falling down on us. The shower was tinny and loads of black mould in there. Breakfast was poor, not well layed out. Bacon was dry and like shoe leather. Eggs were not cooked and whites were still runny. Poor choice available.
Stayed 1 night in Apr 2022

10/10 Excellent

Davish

Stayed 1 night in Apr 2022

10/10 Excellent

Meirion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Room high standards
Very nice room clean excellent standards and the room was to a high standard, very pleased. Very good value would highly recommend.
Stayed 1 night in Mar 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Pretty grim
Stayed here prior to the Cardiff Half Marathon. Staff were friendly but overall it was a pretty grim experience. Room was basic in the extreme. The lift next door vibrated whenever it was used which meant that I was woken up every few minutes, music was playing downstairs until late, breakfast was very basic and even started an hour later than planned (seemed to be no awareness that clocks went forward). As I say the staff were friendly but this hotel really needs to step things up. It’s not great at all and I would not recommend it unfortunately
Stayed 1 night in Mar 2022

2/10 Terrible

John

Travelled with partner
Liked: Cleanliness, staff & service
The property was fine and the staff could not have been more helpful. Expedia, however, failed to confirm the reservation with them so on arrival, after a 3 hr journey, we had no room and the hotel was full. The Duty Manager ended up giving us his room for which we were charged £130 - £69 more than we had originally been quoted by Expedia and for which I expect a refund.
Stayed 1 night in Mar 2022

6/10 Okay

Kerry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
arrived at the hotel, no clear signs to get into the hotel, eventually found the entrance to find a member of staff walked into the reception to find boxes everywhere looked unfinished and not open, Was checked in and given a room key went to the room the walking distance was unsuitable for part of our party so was moved rooms to a much smaller more unsuitable for his needs but closer and less steps, was noisy in the room due to poor glazing nothing hotel could of done about it as it’s a listed building, went for dinner in the on-site restaurant to find hardly anyone there more staff then customers, staff were just wandering or standing around looking lost, looked at the menu but decided to go somewhere else as the menu was way over priced for the area and went down for breakfast to find a flushed member of staff no one was around that should be
Stayed 3 nights in Mar 2022

4/10 Poor

MR G j

Business traveller
Disliked: Staff & service, property conditions & facilities
When I arrived, I was given a nice room However, the tv wasn't working No problem as they gave me another less glamorous room. In that room the main light didn't work They assured me it would be fixed the next day. Unfortunately it wasn't They then moved me to yet another room. Woke up and the headboard was dislodged from the wall. When I got back from work, reported it and they sort of fixed it. Also I had paid for breakfast. On arrival when I enquired they said breakfast was at 6 Asked if I could have a takeaway breakfast they said it was fine .... but not available on the Monday. When I asked after work on Monday, they changed breakfast to 7am and was told there was no takeaway breakfast. They said I could go to either Macdonalds or Greggs. Why should I have to pay for my morning meal elsewhere when it was included in the costs?
Stayed 3 nights in Feb 2022

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Happy days , Queens Hotel
Its currently being refurbished , massive place right in the middle of town . free on street parking
Stayed 1 night in Feb 2022

4/10 Poor

tracey

Stayed 1 night in Feb 2022

2/10 Terrible

T

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022