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Reviews of Enzo

2.5 out of 5
Enzo
186 Commercial St, Provincetown, MA

Reviews

8.0

Very good

Rating 10 - Excellent. 48 out of 133 reviews" "
Rating 8 - Good. 47 out of 133 reviews" "
Rating 6 - Okay. 21 out of 133 reviews" "
Rating 4 - Poor. 11 out of 133 reviews" "
Rating 2 - Terrible. 6 out of 133 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, but clean. Parking was fine. Breakfast sits out all day- we did not eat that. Mattress is very soft. Overall, suited our needs and was fine. Awesome location for us.
Stayed 2 nights in Oct 2023

6/10 Okay

Robert

Travelled with partner
Disliked: Staff & service, property conditions & facilities
No room service for 2 days. Continental breakfast available, but not well maintained (hard-boiled eggs on first day, no eggs for the best of the stay. No coffee on day 2). Otherwise, room was adequate, price reasonable for PTown and b&b close to everything.
Stayed 3 nights in Sep 2023

4/10 Poor

Hannah, Amherst

Liked: Staff & service
Everyone working here was great. However, the hotel is described as above a restaurant, which it is. But it is also over a bar that plays extremely loud music until very late, including on Sundays. So unless you mean to be awake until 2am, you might want to stay elsewhere. Also, the mattress was deeply depressed in the middle, meaning me and my honey had difficulty getting comfortable.
Stayed 2 nights in Sep 2023

8/10 Good

Douglas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great option for a quick stay in Ptown. We will definitely be back.

8/10 Good

John A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Disappointed
The shower sporadically fluctuated from hot to cold, the air conditioning unit dripped water on the bed during our entire stay and the Keurig coffee maker in the bathroom had black sludge in the water container. The hotel is in a great location, the bed was comfy and overall the room seemed clean but we would never stay here again.
Stayed 2 nights in Jul 2023

8/10 Good

Bobby

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was top notch and the staff was amazing. So close to everything. Room was clean and functional. My only complaint is that the boiler for hot water would change temperature between hot and cold randomly while showering. I would absolutely stay here again
Stayed 5 nights in Jun 2023

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice and the muffins in the morning were plus
Stayed 2 nights in Jun 2023

10/10 Excellent

GILBERTO

Travelled with partner
Liked: Staff & service, property conditions & facilities
This was our first time being at PT. My husband and I had a great time. the owner were so nice with us. Thank you.
Stayed 5 nights in Jun 2023

10/10 Excellent

Daniel, Haverhill

Stayed 2 nights in Oct 2021

6/10 Okay

James Bliss Jensen

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Room was much smaller than expected. Fireplace did not work. Took a long time to get hot water (showers?) And then didn't stay hot for long. Location was it's best quality, walk out practically to the water and right on the main Commercial street.
Stayed 7 nights in Oct 2021

4/10 Poor

Christine

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room description stated there was a queen size bed-however the size of the bed I am certain was a full size mattress, not very comfortable either. The room was very small and lacked in a seating area. There were no staff present and dirty cups/water bottles were not cleared from hallway coffee station. The appeal to this space is clearly location on Commercial St and parking. Probably fine if your looking just for a place to crash.
Stayed 2 nights in Oct 2021

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Added another Day
Enzo is in the heart of Ptown. Location, location, location. It is not a luxury hotel, but it is far from barebones. The view was stunning. The staff was attentive to questions and requests - including adding an additional night. The box breakfast was a muffin and fruit. The amenities were basic but the overall value for the stay given the location and view was good.
Stayed 2 nights in Oct 2021

6/10 Okay

Jade

Travelled with partner
Liked: Staff & service
The location is wonderful. Right on commercial street. The rooms are small, shower does not have shelves in it for shower items, and the toilet had difficulty flushing. However, the hostess was very responsive and attentive.
Stayed 2 nights in Oct 2021

8/10 Good

Sharla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun weekend getaway
Enzo was perfectly located right in the heart of Commercial Street in Provincetown - everything you want is within walking distance, which makes it reasonably priced considering the select location. The staff was easygoing and helpful and the environment is perfectly chill.
Stayed 2 nights in Oct 2021

10/10 Excellent

Daniel, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a fantastic location. I really enjoyed being near a beach access, on the street with tons of shopping, and the friendly/responsive staff. They are extremely accommodating and willing to help make your stay a great one. I’d definitely recommend staying here especially if it’s just 1 or 2 travelers. The convenience is fantastic.
Stayed 4 nights in Sep 2021

8/10 Good

Jean Pierne

Liked: Cleanliness
The place was cozy, but the door did not securely lock and the maintenance could be better with the decor. The door was able to open by just pushing with force rather than needing the key to turn the lock. Regarding the decor, it was a little old and some things in the bathroom needed repair.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable & Well Located Ptown Stay
Right on Commercial St above Local186 restaurant. Very well located. Staff on premises were wonderful and helpful. Room (Beech Forest) had a great bay and street view. Furniture had a few knobs missing but overall good and serviceable. Good value for what we paid. Only big negative was I could not contact the hotel before our arrival (email sent by them showed a billing error) despite multiple attempts. Phone number on website and in their email was not answered despite multiple contacts and leaving a message (tried 3-4 times/day over 4 days) If their contact info is fixed would have been a great stay. Will definitely consider staying here again
Stayed 3 nights in Aug 2021

8/10 Good

Jennifer

Liked: Property conditions & facilities
Stayed 3 nights in Aug 2021

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Great location but poor room cleanliness. There was a bottle cap stuck in between the board and the side if mattresses. Cheap furniture, the light never was meant for that kind of bulb and two different kinds of shades…… I could go on and on but that wouldn’t be fair to the owners. Oh yeah, the lights bulbs were never turned on the first night and the hallway had dirty coffee mugs and wine bottles that was never picked up for at least two days.
Stayed 2 nights in Jul 2021

6/10 Okay

Kathleen

Stayed 4 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute little guest house. Quiet, even though it's on top of a restaurant. Relatively large room and bathroom, great a/c and heat. The hot water was not consistent while the restaurant was open, which made showering a bit challenging.
Stayed 2 nights in Jul 2021

8/10 Good

Albert

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Amazing location ! Loved it !
Stayed 3 nights in Jul 2021

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of Ptown
The place is right on Commercial Street, center of everything on Ptown. Room was a little small and basic, but that's the norm in Ptown. Had a cute little electric fireplace, but the air conditioner was more appreciated during my stay. Great restaurant on location. Room was comfortable and clean. Quieter than i expected since it us above a restaurant.
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
It was advertised that you get a continental breakfast, was not provided. you could request a box breakfast which we did request one morning, received 2 rotten bananas, 2 apples, 2 bars and 1 croissant just put in the box with every thing else not wrapped. No wash cloths in the room and when we requested new towels and wash cloths, they only gave us one wash cloth. The next day they replaced the towels and did not give us any wash cloths again. There was a table in the hallway with a Keurig coffee maker and the condiments to make coffee however there were no coffee cups. Staff was nice and receptive to help. When I ask for wash cloths the girl who waited on us for lunch said she would get us some, well she came back and said there must be a shortage, there were not any. It was warm in the room and the windows would open and would only be held open with coat hangers, most of the windows had no screens. The blinds are in disrepair.
Stayed 3 nights in Jun 2021

8/10 Good

Joseph

Liked: Property conditions & facilities, room comfort
Great location and clean.
The location was great and central. The rooms were quaint, cute and clean. I stayed over New Years. My room never saw housekeeping which the only problem with that is that I needed another towel however so not an issue. They could definitely use a little more attention to detail in the rooms but not sure if it was just because some of the things have not been addressed since the busy season. I would definitely stay again as I was satisfied with everything as a whole.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a guest house. Not a hotel. The rooms are clean and modern, and very comfortable and spacious. The staff is wonderful. If you have ever stayed at a public house in England, this is very reminiscent of that. We had a GREAT time. The bartenders and wait staff in the restaurant were always welcoming and helpful knowing you are their guests and accommodate your needs very willingly. But being a guest house, once the restaurant closes, you are on your own, so there is not 24 hour staff there. So if you go prepared and thats ok, this is a great place to stay.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Some kind of breakfast would have been nice. They did have coffee but sometimes there were no cups
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Other than the alarm going off at 4am and the toilet not wanting to flush and the fluctuation in water temp while your in the shower.... it was a nice stay for just a short weekend away where we didnt spend much time in the room. The staff was very friendly and extremly helpful when our room keys were to the incorrect room.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very small. Had to check in by 9. Did have parking and was in great spot.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was clean and comfortable. Nice updated fixtures. Breakfast did not come out at the times they had listed in check-in instructions and was very weak, considering there is a restaurant downstairs. I went elsewhere for coffee. They put out a Keurig that was half full. Called manager at number listed to ask a question and got no answer or reply. Restaurant staff was very friendly though.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property's location was amazing. Right in the heart of Provincetown and all it offers. The room was clean and exactly as described online. The staff was nice and attentive the free coffee and water was a nice touch an available 24/7. Great place. Would rebook on future visits.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean facilities, in the center of town
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in City center
For the price, I thought the breakfast could have been a bit more substantial. Althought the room was very clean, and staff, attentive and pleasant
Stayed 2 nights in Sep 2019

10/10 Excellent

doug, Fort Lauderdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly. A bit cramped, but convenient location.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Allowed us to early checkin. Very nice staff. Room was clean and comfortable.
Stayed 2 nights in Aug 2019

6/10 Okay

Ken, Boston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, room was clean and updated, staff were friendly. Be aware there is a loud bar on the property, especially on Sunday nights to 1:00 am.
Stayed 3 nights in Aug 2019

6/10 Okay

RB, Atlanta

Travelled with partner
The location is amazing. The guest house is truly a small (3 or4) set of rooms on the second floor of a restaurant. You will need to be very self-sufficient. There is no set housekeeping (ignore the 8am-11am listed). We had to search for restaurant staff every day to have fresh towels. A simple breakfast is provided (boxed cereal, fruit, milk, juice). We did have a plumbing issue the first night and they were responsive to that early the next day. If you enjoy being left alone and do not need anything other than a key, you will be satisfied. Also, there is no desk or anywhere in the building to sit down (unless you want a drink at the bar)...you will need to use a local coffee shop if you have any work, etc.
Stayed 5 nights in Jul 2019

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful spot!
Absolutely adored this spot! Friendly staff, updated room, wonderfully comfortable bed. Perfect location! I’ll admit being right on Commercial Street made me nervous, but the room was so quiet at night! Loved it so much we are hoping to book for next year asap!
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
P-town Get A Way
Great location in heart of p-town. Small and cozy, friendly staff. Restaurant and bar on first floor were excellent.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness
To Expedia I had filled out the surveys last Sunday or Monday on the same website .Enzo was a horrible experience .when someone goes away for A couple days they’re very busy .out walking hiking shopping doing all kinds of things and in the evening One wants to be able to relax and even go to sleep , Enzo was extremely noisy . There were other issues as well all explained in my previous review .please read my earlier comments if you want more information give me a call 70237474
Stayed 2 nights in Jun 2019
Response from Sincerely, Oriana on 30 Jun 2019
I have done everything I can to explain our situation and told you I was happy to move you to a quieter guest house in the East End. I also comped you much more than you asked for. When I tried to talk to you in person you ignored me. I believe it is time for you to move on from leaving me multiple negative reviews.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was a good one. Supportive and comfortable
Stayed 1 night in Oct 2018

8/10 Good

Larry, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was upgraded to a bigger room with big bathroom. Very near to restaurant, shops and walking distance to main sites
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean, bathroom was updated and the location was perfect.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Ptown- clean hotel and friendly staff.
Stayed 1 night in Sep 2018