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Reviews of The Victoria Hotel

3 out of 5
The Victoria Hotel
59 London Road, Canterbury, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 471 out of 984 reviews" "
Rating 8 - Good. 395 out of 984 reviews" "
Rating 6 - Okay. 96 out of 984 reviews" "
Rating 4 - Poor. 14 out of 984 reviews" "
Rating 2 - Terrible. 8 out of 984 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Joanna

Travelled with family
Liked: Cleanliness, staff & service
Free parking at the hotel and only a 10 min walk into Canterbury. Very straightforward and safe too. Good value for the night, rooms are dated but clean and comfortable. Staff friendly and helpful.
Stayed 1 night in May 2024

8/10 Good

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good value for money. Staff very good.
Stayed 4 nights in May 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Although located on a busy road the rooms at the rear are not affected. Staff were friendly, helpful, smiling and welcoming which aided our short stay. Would recommend for a weekend or longer.
Stayed 2 nights in Apr 2024

10/10 Excellent

Claire

Stayed 1 night in Apr 2024

10/10 Excellent

Clare

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at this hotel. Lovely walk into the city through the beautiful riverside gardens. Great location for a day at Dover Cliffs which we absolutely loved and we escaped the rain the whole day! We would stay here again. Staff were great friendly and helpful
Stayed 3 nights in Apr 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a 20 min level walk from the station. If driving by car well sited on major road junction. The hotel has good facilities with a bar and a good menu if you want to eat at the hotel - breakfast is very good value. The staff are very friendly and any issues were sorted with no fuss. The hotel is approximately 20 minutes walk from the centre of Canterbury. The room was well equipped and good value for money. I would recommend the hotel as well worth considering if it meets your requirements of a stay just outside the centre of Canterbury ( a wonderful city to visit)
Stayed 4 nights in Apr 2024

10/10 Excellent

julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect and the food was delicious. We went diwn to Canterbury for work and this was the idea location and was perfect .would defo recommend
Stayed 4 nights in Apr 2024

6/10 Okay

Robin

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is just outside the centre of Canterbury in a good location to visit other local towns such as Faversham, Whitstable and Herne Bay. It is an old property with no lift to access upper floors. Our room was adequate but so narrow that there was hardly room to walk around the end of the bed. Other than that, it was fine. The bathroom was a good size with an over-bath shower. Breakfast was good and we enjoyed an evening meal in the restaurant.
Stayed 3 nights in Mar 2024

8/10 Good

Barney

Liked: Cleanliness, staff & service, property conditions & facilities
A decent place for an overnight stay while visiting Canterbury. It’s a 20 minute walk to the Cathedral and not a 5 minute one as I thought.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Stayed 3 nights in Mar 2024

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room overlooked garden where there was outdoor seating. We like to sleep with a window ajar, stayed in March so it was empty and very quiet. The rooms are at the back of the property so there was no traffic noise.
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Liked: Staff & service, amenities, property conditions & facilities
Everything was amazing. Room was spotless, had everything you needed right down to the nice little touch of biscuits and hot chocolate sachets. Staff couldnt do enough for you even giving you a map and telling you the best way to get into town. Breakfast was amazing! None of that dried up stuff as every hot breakfast is cooked to order. Continental was very good too just check out the size of their pain au chocolat. The hotel has a carvery and steaks, i had carvery twice whilst i was there. Amazing staff, food, cleanliness in fact i cannot think of one bad thing to pick up on. It is a 10 minute walk into town but if you go via queens avenue and walk through the gardens it is a very pretty walk and brings you out on the main long shopping street which if just keep walking straight down takes you to the bus station from where i actually caught a bus to Herne Bay for just 2 pounds. I would absolutely go back to this hotel when i next visit. Don't let the fact that it's next to a busy road put you off as you can't hear any traffic once in your room. Thanks to all for a very lovely stay - see you again soon!
Stayed 3 nights in Feb 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were good and polite and the hotel is lovely
Stayed 3 nights in Feb 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, good food, staff could mot be more friendly and helpful.
Stayed 2 nights in Feb 2024

8/10 Good

Doreen

Stayed 1 night in Feb 2024

10/10 Excellent

Yuki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My hotel room was beautiful and convenient. Staffs were friendly and was provided with more info regarding the area. Also the bar staff (male) was very helpful as I had dropped £10 while ordering drinks and he was really kind to hold it and rerurned back to me. Foods were fresh and homemade. Thank you
Stayed 1 night in Feb 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact it was a walkable distance from city centre and had carvery and steak grill on sight especially if you are female and travelling on your own
Stayed 7 nights in Feb 2024

6/10 Okay

Ula

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities
The facilities are just ok. It may have been renovated recently but it was done cheaply (tiles glued on tiles in bathroom) and with no attention to detail, it started outdating already. Remote control for TV was very dirty, windows had mould on frames. It wasn’t bad but we definitely will not be staying there again. On the other hand we liked food and staff was really nice. The staff is dedicated to their job. Restaurant is very nicely decorated but toilets in the bar leave a lot to wish for.
Stayed 2 nights in Feb 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a short stay couldnt fault it.
Stayed 2 nights in Feb 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, room comfort
Lovely weekend.
The staff were lovely, especially the restaurant staff in the morning for breakfast. There was a lovely lady serving breakfast who remembered what we had each morning and made sure we had everything we needed. The room was clean but could do with a bit of an update.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff service, we ate dinner and breakfast at the hotel on two days and couldn't fault the staff. Friendly, helpful nothing was too much effort.
Stayed 2 nights in Jan 2024

10/10 Excellent

Roshanak

Business traveller
Liked: Staff & service, room comfort
Nice stay
Amazing staff, nice and cosy rooms. Food is average, the rooms are in ok/good condition too.
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday
The room was very clean and tidy. Breakfast was great - fresh fruits salad, cheese, ham, bread or hot cooked English breakfast. Great access to the Canterbury city centre.
Stayed 1 night in Jan 2024

10/10 Excellent

Lester

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second day
Second stay
Stayed 2 nights in Jan 2024

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very basic but just what we needed. The staff were lovely.
Stayed 2 nights in Jan 2024

2/10 Terrible

Paul

Disliked: Staff & service, amenities, property conditions & facilities
Absolutely filthy room. Manager unwilling to clean or move to another room. BUGS in the bed biting me all night. Stains, pubic hairs, and dead bugs on the bed sheets. Food sucks and far too long of a walk into town. Would never stay at this filthy place again.
Stayed 3 nights in Jan 2024
Response from Tony on 29 Jan 2024
Hi, I are very sorry to read your review.Can I just check that you are reviewing the correct hotel as I am the manager and you checked out with me without mentioning anything. This is the first that I am aware of you being unhappy during your stay.In fact, we had a conversation about where you were going afterwards and you seemed happy and chatty.

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Richard

Business traveller
Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024

10/10 Excellent

Daniel, Hope Mills

Stayed 3 nights in Jan 2024

10/10 Excellent

Alistair

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
This is a really great hotel. The service was excellent and particularly friendly from all staff. Reception was very helpful with helping our group with an early check in, our bags were dropped into our respective rooms. Nice large bar & dining area. With just a 10 minute walk into the town centre this suited our group perfectly.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Very happy with stay. The receptionist was extremely helpful and couldn’t do more to be helpful and accommodating. The room was very clean. No complaints. Would stay again when in the area again.
Stayed 1 night in Jan 2024

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely attentive staff.
Stayed 1 night in Jan 2024

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Karun

Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Maxine

Stayed 4 nights in Jan 2024

10/10 Excellent

Robin

Stayed 2 nights in Dec 2023

8/10 Good

Philip, Romsey

Stayed 1 night in Dec 2023

6/10 Okay

Safiuddin

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
While the hotel itself was excellent, my experience with the restaurant staff was less than satisfactory due to their rude and discourteous behavior.
Stayed 1 night in Dec 2023

8/10 Good

danny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Anna

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great value
This place is great value, the large rooms are very comfortable, beds are great, biscuits and hot drinks in room too. Restaurant open all day for meals or bar snacks.
Stayed 2 nights in Dec 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Luce

Stayed 4 nights in Dec 2023

8/10 Good

BM

Liked: Cleanliness, staff & service, room comfort
Nice stay
Ideal place to stay for a simple 2 night stay in Canterbury. 10 minute walk into town, 15 minutes to the Cathedral. Big enough room, comfortable bed, powerful shower. Food and drinks reasonably priced.
Stayed 2 nights in Nov 2023

8/10 Good

marsha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant bar good
Stayed 3 nights in Nov 2023

8/10 Good

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities
I found the room quite spacious, there is also a big car park. A short distance from the town centre.
Stayed 1 night in Nov 2023

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for those thinking of staying in Canterbury. Only 15 minutes walk to the city centre. Room was quiet, staff were very good. Ate in on all three evenings, and had some really nice food, even a carvery on one evening. Breakfast choices were also excellent.
Stayed 3 nights in Nov 2023

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel was about 15 mins walk to the city Rooms were a bit dated but clean staff were very friendly and helpful food in restaurant was good
Stayed 2 nights in Nov 2023