View from property
Check availability

Reviews of Whitsundays Rainforest Retreat

3.5 out of 5
Whitsundays Rainforest Retreat
Lot 100, 13 Border Drive, Cannonvale, QLD

Reviews

8.2

Very good

Rating 10 - Excellent. 107 out of 242 reviews" "
Rating 8 - Good. 82 out of 242 reviews" "
Rating 6 - Okay. 30 out of 242 reviews" "
Rating 4 - Poor. 15 out of 242 reviews" "
Rating 2 - Terrible. 8 out of 242 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Jason

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

8/10 Good

gladys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. Very comfortable and the view was amazing. Needs a little updating and supply of shampoo and conditioner and sugar. Would definitely stay there again. We stayed in the honeymoon suite. Very spacious
Stayed 1 night in Aug 2023

6/10 Okay

Andrea

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lovely views and a welcoming host. No housekeeping - thin towels and not replaced. Overall, just a tired property.
Stayed 2 nights in Jul 2023

10/10 Excellent

Imogen

Liked: Cleanliness, staff & service, amenities
Such a beautiful spot, waking up in paradise!
Stayed 1 night in Nov 2021

2/10 Terrible

mario

Stayed 1 night in Sep 2021

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is a shared property, misleading advertising and there is no use of pool or spa. I did not see any helicopter or any of the amenities listed. Apart from the view there is nothing exciting about this property!
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Disgraceful. Not a hotel. Travelling and indicated our gps timing said we would arrive 10.24pm. Hotel staff said they will not book us in after 10pm and will not refund our accommodation fee. They clearly don’t want to be in HOTEL business of dealing with travellers itinerary. What are we meant to do...speed up above limit on one of Australia’s most dangerous single lane undivided highways. Now I need to go through the process of cancelling credit card payments. Nasty people. AVOID.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
It has the most beautiful view. The property is a bit far from the city center and take about half hour to walk along the beach or catch taxi which costs $18 each way. Pete is a great guy, very friendly and helpful but the property needs some upgrade. One thing was that we were not expecting and not told when we booked that we have to share the property with another person. My heart sank when we were told that there’s someone else is living in the same house. The villa has 4 separate bedrooms and one kitchen and lounge area, we didn’t go out of our bedroom the first day because of knowing someone else was there too. Lucky it was only one night but I think that we should have been told. If we knew of a shared property we wouldn’t have booked. Someone owes us an apology, we love Expedia but was very disappointed that they let this happen. We would still recommend the property to friends if anyone want to go as a big group. The property is very basic but Pete had made it very pleasant. Thank you Pete for helping us hiring the car.
Stayed 6 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spectacular view and comfortable accommodation. Would be a lovely spot for a small group to book out the entire place..
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
The view was very nice and there was a large deck. We had to ring to get directions to the property which was in a residential estate. Never saw a reception area or other amenities listed, they must have been further up the road. However, we had no idea when booking that it was share accommodation. When they refer to Unit/Room there are several studio/houses which each contain a number of bedrooms and a common area with TV kitchen etc. The Unit we stayed in had 4 bedrooms, only 2 booked due to Covid. The door to the street must remain unlocked at all times and there is individual key locks on internal bedroom doors. Bedrooms have a shower, toilet and vanity. We went to dinner at local pub - good food - a bit rough. When we returned the other person (who we were told was a lady travelling alone) had arrived and she was in her bedroom with the door open and 2 male friends. They were drinking and had loud music. She did not speak to us and left shortly afterwards slamming the door behind her. I didn't feel safe staying in this type of accommodation, not knowing if they would come back in the middle of the night intoxicated and causing problems. So didn't get much sleep. We left early in the morning.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Clean and tidy, easy parking, on highway but set back, so was quiet
Stayed 1 night in May 2021

8/10 Good

Rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place , defintly worth a night there
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was the highlight of our stay in Airlie Beach. Spa under the stars! Great panoramic water views and rain forest right on opposite side. Perfect balance. Peter we really appreciated your help with our luggage, bringing it down to the street for us. You have planted a seed in my mind and I will be back. Your are right, we could have check-out any time we liked, but we can never leave :-)! Maybe see you soon!
Stayed 1 night in May 2021

8/10 Good

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Friendly and helpful staff. Good location.
Stayed 1 night in Apr 2021

6/10 Okay

Nathan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice views but rooms small and uncomfortable
The accommodation was a share house on the hill with 4 bedrooms - 2 which we had and 2 were other guests. Hence kitchen / lounge / balcony was shared. The house was spacious but the bedrooms were small. Nice views and friendly host. But the bedrooms were very small and not well laid out, with cheap and unconformable bedding and furniture. The property is probably best suited to those looking for a 4 bedroom house to share - it was hard to tell on the listing the details of the property when booking.
Stayed 4 nights in Jan 2021

4/10 Poor

Mike

Disliked: Property conditions & facilities, room comfort
Beware of this place
The view was great. What was not shared is that the unit is in a shared house, four units with a shared lounge, kitchen, and outdoor area. Plus the mattress in the original unit was broken on one side. Would not stay here again
Stayed 1 night in Apr 2021
Response from Pete - Manager on 11 Apr 2021
Hi Mike Yes, the main living area in the House is a shared area. You have your own private facilities in your room (Toilet, Shower, Sink/Vanity and Tea/Coffee making facilities). If you choose to use the Kitchen there may be other guests around (or not). As for the bed, thank you for making me aware on the day. Someone had simply broken a couple of the slats on the base. I'm glad I was able to immediately move you to another Queen Room within the same House. Being a Monday I was able to give the entire house to you for the night worth $488p.n. Considering you were exceptionally looked after for your one night stay I really do find it difficult that you had put up such a Rude and Unappreciative Review. It was very undeserved and I am very pleased you "would not stay here again". I wish all the best to you mate. Pete

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon suite excellent value
We stayed in the honeymoon suite, it was 3 times as big as any room you'd want. Large bath and shower, plus a spa bath outside on the deck, to enjoy sunset spa and wine. Our host Peter was fantastic, super helpful and couldn't have done more for us. Great views and close to a shopping centre, including the suggested locals pub Banjo's, with great food and cocktails. Close to coral sea resort and marina for sailing trips and jetski tours, less than 5 mins from town. Ask Peter to tell you the backstory of the main house 😉 it contains love, lust, betrayal and great wealth, or make up your own story of how this house kickstarted Frank Walker with National Tiles, as it has floor to ceiling tiles. Superior value.
Stayed 3 nights in Mar 2021
Response from Pete - Manager on 3 Apr 2021
Thanks guys for your wonderful Review. I'm so pleased you had such a great stay. Hope to see you again soon. Take care guys. Regards Pete

4/10 Poor

Ayesha, Cairns

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
We booked a hotel through last minute.com and when we arrived it was shared accommodation. Last.minute refused to give us a refund and unless the owner agreed. He naturally disagreed. There was no wifi, daily cleaning, no lock on the front door, the house & furniture needed maintenance. The owner did reach a compromise and did not place more people within the house after the first night. The accommodation has wonderful views but is not a hotel.
Stayed 3 nights in Jan 2021
Response from Pete - Manager on 9 Mar 2021
Hi Ayesha. You came to our property expecting 5 star accommodation and service. I gave you an entire 4 Bedroom House with $488p.n. for only $90p.n. You had only booked your room which you had the key to. You are now saying you should have had the House key, you should have then paid the $488p.n. You are very unappreciative of what lengths I went to to make your stay a memorable one. Maybe you need to increase your budget next time to a level that matches your 5 star expectations. All the best mate. Pete

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was awesome, absolutely spectacular view and facilities. Pete was a great host, highly recommended.
Stayed 1 night in Jan 2021
Response from Pete on 12 Jan 2021
Thanks guys. I'm so glad you enjoyed your stay. Take care. Pete

10/10 Excellent

DAPHNE KATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Awesome view, bed was uncomfortable though and hot water only trickled out of shower which was a pain, but the views were stunning.
Stayed 1 night in Oct 2020
Response from Pete on 22 Oct 2020
Thanks guys for your comments. Glad you loved the views. Apologies for the low hot water pressure. I found the issue whilst waiting for the plumber to arrive and it was repaired in minutes. All is running perfectly now. Hope to see you again soon. Take care. Pete

8/10 Good

Jocene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Pete on 20 Oct 2020
Thanks Jocene. Take care. Pete

8/10 Good

Horacio

Liked: Property conditions & facilities, room comfort
pectacular views
Good location, comfortable and easy place to stay.
Stayed 2 nights in Sep 2020
Response from Pete From the Retreat on 21 Sept 2020
Thanks mate. I'm glad you enjoyed your stay. See you again soon. Pete & Jules

10/10 Excellent

Miroslav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great service, great property and magnificent view. Will come back
Stayed 1 night in Aug 2020
Response from Pete From the Retreat on 1 Sept 2020
Thanks guys. Glad you loved your stay. Take care. Pete

10/10 Excellent

Verified traveller

Stayed 1 night in May 2020
Response from Pete on 19 May 2020
Thanks Guys. Regards Pete

8/10 Good

Siobhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views
We stayed here before our whitsundays trip on the Matador and it was lovely. I wouldn’t recommend walking up the hill with a rucksack the size of yourself but the walk is worth it for the views. The pool and snooker etc at the top are great! Pete was awesome and rang several taxis for us as our English SIM cards weren’t working.
Stayed 1 night in Mar 2020
Response from Pete on 16 Apr 2020
Thanks guys. Glad you had a good stay. Take care. Pete

10/10 Excellent

Paul, Kingston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peter was the most attentive and kind host. The experience was definitely first rate, a very relaxing stay.
Stayed 1 night in Feb 2020
Response from Pete on 16 Apr 2020
Thanks Paul. I'm so pleased to see you had a good stay. Take care mate. Pete

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay at the rainforest retreat and will be back!
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Pete on 6 Jan 2020
Thanks for your rating

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Pete on 10 Dec 2019
Thanks for the Rating. Pete

8/10 Good

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome view from main area. The hill climb was a bit scary but worth it.
Stayed 1 night in Nov 2019
Response from Pete on 25 Nov 2019
Thanks for your Review. Take care

10/10 Excellent

brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Pete on 15 Nov 2019
Thanks Brian. Glad you had a great stay. See you again soon. Take care. Pete

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night and were warmly welcomed by Pete. The location is stunning. We had a room in a villa, which had no other bookings so we had it to ourselves. We had views of the rainforest and the sea. Our room was a little small but was ok . We didn't have time to really use the villa facilities but it looked well set up.
Stayed 1 night in Oct 2019
Response from Pete on 15 Nov 2019
Thanks guys. Glad you had a great stay. Take care. Pete

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Pete from The Retreat on 16 Oct 2019
Thanks guys for your Rating

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Great views!! Good host, the place had all we needed. A few let downs was that the TV couldnt change channels on the remote or the actual TV, and some of the lights don't work, we also couldnt find the light switch for the balcony, but overall was good.
Stayed 2 nights in Sep 2019
Response from Pete from The Retreat on 16 Oct 2019
Thanks guys for your wonderful Review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2019
Response from Pete from The Retreat on 16 Oct 2019
Thanks guys for your Rating

8/10 Good

Steven

Liked: Staff & service, property conditions & facilities
Nice view.
Fantastic view, bed was noisy, and not sure if the shower floor was clean, or just the type of finish.
Stayed 1 night in Sep 2019
Response from Pete from The Retreat on 16 Oct 2019
Thanks guys for your wonderful Review

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
We stayed in the Honeymoon Suite, it's a very large room with a nice view but it kind of stops there... The room could do with some basic maintenance. Several lights not working, ceiling fans rusty and paint peeling off the blades, toilet roll holder siliconed to the wall, room needs a fresh paint and the universal tv remote was useless. Peter the owner was very friendly and we received a welcoming check in.
Stayed 2 nights in Sep 2019
Response from Pete from The Retreat on 16 Oct 2019
Thanks guys for your wonderful Review

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Pete from The Retreat on 16 Oct 2019
Thanks guys for your Rating

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay if you like to be within the rainforest. The ocean views are spectacular. A great place to destress and enjoy the natural beauty of Cannonvale.
Stayed 2 nights in Sep 2019
Response from Pete from The Retreat on 16 Oct 2019
Thanks guys for your wonderful Review

8/10 Good

Jil

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views
Beautiful views from the seaview rooms although I had a mountain view. The timber floors look great but can be very noisy when other guests walk around. Room was adequate for my stay & other than the first night (where there was an all night party next door) was quiet & pleasant. The walk up & down the hills gave me plenty of exercise also.
Stayed 4 nights in Aug 2019
Response from Pete from The Retreat on 11 Aug 2019
Thanks Jil. Glad you had a good stay. See you again soon. Pete

10/10 Excellent

Mrs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would say its just fantastic the view is good and its very clean and relaxing
Stayed 1 night in Aug 2019
Response from Pete from The Retreat on 11 Aug 2019
Thanks guys for your nice comments. See you again soon. Pete

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Pete from The Retreat on 11 Aug 2019
Thanks guys. Take care. Pete

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Explanation on web site was not clear. This is very much catered for backpackers and is shared accommodation. Not for the weiry traveller needing a peaceful rest
Stayed 1 night in Jul 2019
Response from Pete from The Retreat on 22 Jul 2019
This is not a fair comment towards our property. The guests had driven for over 12 hours, arrived late on a Sunday night and demanded they had booked a whole house for their $84. They didn't get out of the car and drove off. This Review does not correctly represent our Retreat and should be removed. Look at all of our other reviews and you will immediately recognise this review is not consistent with all others. I request it be removed

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family in GBR.
Fantastic hospitality and an excellent venue on the hill top overlooking the water.
Stayed 2 nights in Jul 2019
Response from Pete from The Retreat on 22 Jul 2019
Thanks Darren. I'm glad you enjoyed your stay. See you again soon. Pete

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything......Pete is welcoming & helpful. The views are amazing. The rooms are compact & have everything you need. The common areas are fully equipped & scrupulously clean. An absolute haven away, but close to, all activities.
Stayed 1 night in Jun 2019
Response from Pete from The Retreat on 14 Jul 2019
Thanks guys for your wonderful Review. I'm so pleased you loved our property. Take care guy. Pete

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from Pete from The Retreat on 20 May 2019
Thanks guys. Pete

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Pete from The Retreat on 12 May 2019
Thanks guys for your great rating. Take care. Pete

10/10 Excellent

Keef, Clermont

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding views from an awesome location. Great facilities and suoer friendly manager Pete. Made to feel welcome, loved the casual open atmosphere, i will be back
Stayed 1 night in May 2019
Response from Pete from The Retreat on 8 May 2019
Thanks mate. So glad you enjoyed our gorgeous place. See you again soon.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Million dollar view
Way up high with million dollar view of Bay! Peaceful and quiet. You can go up to main house to swim, play pool, massage chair, beautifully decorated, owner Peter a wonderful person, so accomodating to the needs of his guests. We slept well, had ac and fan in room. Had the place to ourselves. Balcony off of bedroom, sliding doors with sliding screen doors. Common room with bigger balcony and table and chairs. Price very reasonable. Can only recommend, we both loved this retreat Thank you, Peter, what a beautiful delight!
Stayed 1 night in Apr 2019
Response from Pete from The Retreat on 3 May 2019
Thanks Yvonne. You guys are wonderful. Glad you had such a great stay. Take care guys. Pete