We are really sorry that the pool is closed for maintenance. We do need to do this occasionally to ensure the safety and comfort of our guests. Regarding communication, you absolutely would have received notification that the pool would be closed with your confirmation. We are offering a discount on the resort fees due to this but we understand if you were really excited about the pool. It is very popular! Had you not received communication to advise that the pool was closed, you would not have been able to cancel prior to check in. Wish you all the best in your travels!

Thank you for giving us your feedback and for choosing our resort! We assure you, all of our suites do have a standard Queen size bed. If you’d prefer a larger bed we also have suites with King size. Safe travels and we hope you come visit us in the mountains again soon.

Thanks for taking the time to review us. We’d love to understand what we could have done to make your stay more satisfactory. Please don’t hesitate to reach out to us directly to let us know how we could have don’t better as we’d love to try and make it right! Safe travels

Thanks so much for the great review. We hope to welcome you back soon!

We appreciate your feedback and are happy to hear that you had a great time with us here in the Rockies. We hope that you are able to come back again soon.Take care,Guest Services

We thank you for your review and hope that you are able to come back again soon.Take care,Guest Services

We are so glad you enjoyed your stay and the pool and hot tub. Please come back and stay with us again soon!

Thank you for leaving a review. We'd love to know how we could have made your stay better. Feel free to contact us directly if you'd like to let us know so that we can hopefully make your experience a 5 out of 5 next time!

We thank you for your feedback but we do advertise that the pool is in the adjacent building which is across the lane. Very close and we are happy to provide this nice amenity for our guests. There are two restaurants a few steps away as well. This is not a hostel each unit is separate.Have a safe trip home, Guest Services

Thank you so much for the wonderful compliment. We know our staff is our greatest asset! Please come visit us again in the future.

Thank you for taking the time to share your feedback with us. We are very happy to hear that you found our pricing to be great. We pride on being the best value in the Bow Valley. Your comments are invaluable to us as we continually strive to improve our services and facilities. While we are always making upgrades to our rooms and continue to improve, we are not currently under major renovations and the washing machines in the parkade are not related to the hotel.We are sorry to learn that you found the temperature control unsatisfactory, our building is equipped with industrial heating and cooling and to ensure that pipes do not bust in -20 degree weather that we often experience here in the mountains, the air conditioning will not turn on until the temperature outside reached at least 10 degrees. This is a safety measure designed to manage the drastic temperature changes that we experience here. For this reason, we do supply fans in all our rooms. Additional fans can be requested from our front desk anytime during your stay. Your concerns regarding the beds and pillows have been noted, and we will address them promptly to ensure a more restful experience for our guests in the future.Regarding the vending machines, we are experiencing a staff shortage in the Bow Valley and at times we do have to wait for longer than we would like for technicians to be available for repairs. We do have an additional vending machine on the main floor near the lobby. We appreciate your understanding and patience during this time. We are constantly working to improve our property, and we hope that you will consider giving us another chance to exceed your expectations in the future. Please feel free to reach out to us directly if you would like to discuss your stay further or if there is anything else we can assist you with.

We are so pleased you enjoyed your stay. Please come back again soon!Guest Services

We thank you for your review. Please in future report any unit deficiencies to our front desk team immediately so we may correct them while you are here. Please have a safe trip home,Guest Services

We thank you for your review however in future please let us know any issues immediately so we may try to fix them while you are here. Our front desk team would like to mention that we do have a maximum unit occupancy in our units due to fire code.Take care,Guest Services

We appreciate your feedback and are happy to hear that you had a nice vacation with us here in the Rockies. We hope that you are able to come back again soon. Have a safe trip home, Guest Services

We thank you for your review and are happy to hear that your vacation with us worked out well. We do have a very convenient location to many of the towns amenities. We hope to see you back again sometime soon. Have a safe trip home, Guest Services

We thank you for your review and hopefully you are able to come back again soon.Happy New Year,Guest Services

We thank you for your feedback but we are not sure what went wrong with your vacation? Please give us more information so we can make your next stay with us better. Thanks, Guest Services

We thank you for your review. If there is anything that we can do to make your vacation better next time please let us know. Happy New Year, Guest Services

We appreciate your feedback and will look further into this. Happy New Year, Guest Services

We thank you for your review and are happy to see that you had a nice vacation with us here in Canmore. Happy New Year, Guest Services

We thank you for your review and are happy to see that you had a nice vacation here in Canmore.Happy New Year, Guest Services

We appreciate your feedback and are happy to hear that you had a nice vacation with us here in the Rockies. Happy New Year, Guest Services

We thank you for your review. We hope that you are able to come back again soon. Happy New Year, Guest Services

We appreciate your review and are happy to see that you had a great time with us here in the Rockies. We hope that you are able to come back again soon. Have a safe trip home, Guest Services

We thank you for your review. If there is anything that we can do better for you please let us know for next time. Have a safe trip home,Guest Services

We appreciate your feedback and yes our location is fantastic. Very close to everything in town. We hope that you are able to come back again soon. Happy New Year, Guest Services

We thank you for your feedback and in future if you notice any deficiencies please let us know while you are here so we can fix them immediately. Have a safe trip home, Guest Services

We appreciate your kind review and are happy to hear that you had a great time with us here in Canmore. In future if you notice any unit issues please never hesitate to let us know immediately so we may fix them while you are here. Have a safe trip home, Guest Services

We appreciate your review and are happy to hear that you had a nice vacation with us here in the Rockies. We hope that you are able to come back again soon. Have a safe trip home, Guest Services

We appreciate your feedback and will investigate the electrical issues that you mentioned. Please in future let us know any deficiencies immediately so we may fix them while you are here. We do advertise that the pool and fitness room are in the adjacent building but if you prefer to be closer we suggest you book our Paradise Resort Club units in that property.Take care,Guest Services

We thank you for your review and we are happy to hear that you had a great time with us here in the Rockies. We hope that you are able to come back soon! Have a safe trip home, Guest Services

We thank you for your feedback and apologize if a stained sheet was missed by our housekeeping team. Please in future contact our front desk immediately so we may correct this while you are here. We can guarantee that it was laundered but the sheet should have been pulled. We apologize for this. Have a safe trip home, Guest Services

We thank you for your review and if there is anything that we can do better please let us know.Take care,Guest Services

We thank you for your review and you are correct the pool and restaurants are just across the lane as advertised. Everything is within a short walking distance and we are happy to provide these great amenities to our guests. Take care, Guest Services

We thank you for your kind review and are happy to see that you had a nice vacation with us here in the Rockies. We hope that you are able to come back again soon. Take care, Guest Services

We thank you for your review and are happy to hear that you had a nice vacation with us here in Canmore. Have a safe trip home, Guest Services

We thank you for your feedback and sorry to hear that you had some difficulty during your stay. In future please let us know of any issues while you are here so we may fix them immediately. Maintenance is actually fixing some unit deficiencies as we speak as it can be difficult during the busy summer season. Take care, Guest Services

We thank you for your review and we hope that you are able to come back again soon. Take care, Guest Services

We appreciate your feedback and happy to hear that you had a nice vacation with us here in the Rockies. We do our best to check our guests in early. If you prefer to stay in the property with the pool we suggest booking Paradise Resort Club. Take care, Guest Services

We thank you for your review and are happy to hear that you had a nice vacation with us here in Canmore. Have a safe trip home, Guest Services

We appreciate your feedback but in future if you have trouble with noise please don't hesitate in calling the police. This against the building and town bylaws. We hope to see you back again sometime soon. Have a safe trip home, Guest Services

We appreciate your feedback but we do advertise that the pool is in the adjacent property across the lane. This is similar in many resorts and we are happy to be able to provide this wonderful amenity to our guests. Take care, Guest Services

Thank you for your review and hopefully we can make your next vacation fantastic. Please let us know how we can make it better. Take care, Guest Services

We thank you for your feedback and are happy to hear that you had a good vacation with us. Due to staff shortages in the Bow Valley we had to give our housekeeping team a little more time we appreciate your understanding. However, please don't hesitate to ask if you can have more time and we will do our best to accommodate you. We apologize for this surprise in future please put your do not disturb sign on your door as it helps our team.Have a safe trip home, Guest Services

We appreciate your feedback and hope that you are able to come back again soon. Have a safe trip home, Guest Services

Nous sommes heureux d'apprendre que vous avez passé de belles vacances avec nous ici dans les Rocheuses. nous vous remercions pour votre retour. Bon voyage à la maison, Service à la clientèle

We appreciate your feedback and are happy to hear that you had a nice vacation with us here in the Rockies. Have a safe trip home, Guest Services

We thank you for your review and are happy to hear that you had a nice vacation with us. We hope to see you back again soon. Have a safe trip home, Guest Services