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Reviews of Paradise Resort Club and Spa

3.5 out of 5
Paradise Resort Club and Spa
104 - 1151 Sidney St, Canmore, AB

Reviews

7.8

Good

Rating 10 - Excellent. 121 out of 365 reviews" "
Rating 8 - Good. 130 out of 365 reviews" "
Rating 6 - Okay. 64 out of 365 reviews" "
Rating 4 - Poor. 29 out of 365 reviews" "
Rating 2 - Terrible. 21 out of 365 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Roberta Mauer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay.
Stayed 2 nights in Jan 2024
Response from Guest Services on 2 Feb 2024
We appreciate your feedback and are happy to hear that you had a nice vacation with us here in the Rockies. Have a safe trip home, Guest Services

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Guest Services on 12 Jan 2024
We thank you for your review and are happy to see that you had a great vacation with us here in the Rockies. We hope that you are able to come back again soon.Happy New Year, Guest Services

8/10 Good

kim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024
Response from Guest Services on 12 Jan 2024
We thank you for your review. Please let us know how we can make your next vacation with us even better. Happy New Year, Guest Services

10/10 Excellent

Ashlee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a family vacay
Stayed 3 nights in Dec 2023
Response from Guest Services on 4 Jan 2024
We appreciate your review and are happy to hear that you're family had a nice vacation with us here in the Rockies. We do pride ourselves with this. We hope that you are able to come back again soon. Happy New Year, Guest Services

10/10 Excellent

Tanner

Stayed 2 nights in Dec 2023
Response from Guest Services on 3 Jan 2024
We thank you for your review and hopefully you will be able to come back again soon. Happy New Year, Guest Services

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, great service. Only issue the underground parking is a tight squeeze.
Stayed 3 nights in Nov 2023
Response from Guest Services on 14 Nov 2023
We appreciate your feedback and are happy to hear that you had a nice vacation with us here in the Rockies. We hope that you are able to come back again soon. Have a safe trip home, Guest Services

10/10 Excellent

Eden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Guest Services on 30 Oct 2023
We thank you for your review and are happy to hear that you had a great vacation with us here in Canmore. Have a safe trip home, Guest Services

2/10 Terrible

Arlene

Stayed 2 nights in Oct 2023
Response from Guest Services on 26 Oct 2023
We thank you for your review and are sorry to hear that you didn't enjoy your vacation with us here in Canmore. We will try harder next time. Take care, Guest Services

6/10 Okay

Kathryn

Stayed 4 nights in Oct 2023
Response from Guest Services on 25 Oct 2023
Thank you for your review. If you can please provide us with more feedback we will do our best to make your next vacation even better. Have a safe trip home, Guest Services

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Services on 11 Oct 2023
We thank you for your kind review. We hope to see you back again soon here in the Rockies. Take care, Guest Services

8/10 Good

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seniors’ Family Reunion
A most enjoyable autumn mountain vacation, to celebrate an 80th and a 70th birthday in one family! The venue worked very well for four senior couples, one single, plus adult children and grandchildren to be close together while providing private suites. Staff were friendly and accommodating. Thank-you!
Stayed 1 night in Oct 2023
Response from Guest Services on 7 Oct 2023
Happy BDAYS! Nice to spend quality time on those special days with your family. We thank you for your feedback. Cheers to many more, Guest Services

10/10 Excellent

ALICIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and quiet. The stafff was very friendly and helpful. I will go back when another opportunity comes to visit Canmore again.
Stayed 5 nights in Sep 2023
Response from Guest Services on 25 Sept 2023
We appreciate your kind review and are happy to hear that you had a nice vacation with us here in the Rockies. We hope that you are able to come back again soon. Take care, Guest Services

10/10 Excellent

HAE BIN

Stayed 3 nights in Sep 2023
Response from Guest Services on 11 Oct 2023
We thank you for your review and we hope that you are able to come back again soon. Have a safe trip home, Guest Services

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views. Staff was always helpful. Canmore is an absolutely beautiful area and everything is within walking distance.
Stayed 9 nights in Sep 2023
Response from Guest Services on 16 Sept 2023
We appreciate your kind review and are happy to hear that you had a great vacation with us here in the Bow Valley. We hope to see you back again soon. Have a safe trip home, Guest Services

10/10 Excellent

Janett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Guest Services on 16 Sept 2023
We thank you for your review and are happy to see that you had a nice vacation with us here in the Rockies. Take care, Guest Services

10/10 Excellent

Barb

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Comfortable & Clean
The suite was lovley. The layout, with two bedrooms, a pull-out, full kitchen, and two bathrooms was just what our family needed to be comfortable on our stay. We received a call before arrival to say there was a slight issue with the ceiling in the one bathroom, but it didn't affect our stay and they gave us a late check-out, which was handy. We appreciated the heads-up. The facility could benefit from some updates, as there are many signs of wear, but none of them affects the comfort. The beds are clean and comfortable and the check-in staff was friendly.
Stayed 1 night in Sep 2023
Response from Guest Services on 11 Sept 2023
We appreciate your feedback and are happy to hear that you had a nice vacation with us here in the Rockies. We hope to see you back again soon. Have a safe trip home, Guest Services

10/10 Excellent

HUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Guest Services on 8 Sept 2023
We thank you for your review and hopefully you are able to come back again soon. Have a safe trip home, Guest Services

10/10 Excellent

Corina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view. Well equipped kitchen.
Stayed 7 nights in Aug 2023
Response from Guest Services on 4 Sept 2023
We thank you for your feedback and are happy to hear that you had a nice vacation with us here in Canmore. Have a safe trip home, Guest Services

10/10 Excellent

Heejin, Northville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice condo!
Stayed 2 nights in Aug 2023
Response from Guest Services on 1 Sept 2023
We appreciate your feedback and are happy to hear that you had a nice vacation with us in the Bow Valley. We hope to see you back again soon. Take care, Guest Services

10/10 Excellent

Kole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Guest Services on 28 Aug 2023
We thank you for your review and are happy to see that you had a nice vacation with us in the Rockies. We hope to see you back again soon.Have a safe drive home,Guest Services

10/10 Excellent

Cameron

Travelled with group
Liked: Staff & service, amenities
Very easy access
Stayed 5 nights in Aug 2023
Response from Guest Services on 27 Aug 2023
We thank you for your kind review and are happy to see that you had a nice vacation with us in the mountains. Take care, Guest Services

10/10 Excellent

Lee

Stayed 1 night in Aug 2023
Response from Guest Services on 27 Aug 2023
We thank you for your review. We hope to see you back again soon. Have a safe trip home, Guest Services

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern amenities, full kitchen and washer and dryer. Clean, spacious, had view of mountains from patio. Easy walk to shops and restaurants. Great experience
Stayed 1 night in Aug 2023
Response from Guest Services on 25 Aug 2023
We thank you for your kind review and hope to see you back again soon. Have a safe trip home, Guest Services

4/10 Poor

KATHERINE

Stayed 2 nights in Aug 2023
Response from Guest Services on 13 Sept 2023
We thank you for your review but please let us know of any issues immediately so we may fix them while you are here.Take care,Guest Services

8/10 Good

Wendy

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The modified checkin and checkout times are a little difficult when you have small children with you. At 10:01 am they are knocking on your door to see if you are gone. The floors were not clean when we arrived. Kids feet were filthy from going barefoot. Pulled out the hide a bed and found a spoon in there. Wonder how long that has been there. Otherwise it was good.
Stayed 2 nights in Aug 2023
Response from Guest Services on 21 Aug 2023
We thank you for your feedback. Please understand that with the staff shortages going on in town it can be very difficult to allow later check outs. We apologize for any inconvenience. The floor are always cleaned but the slate may need to be recoated we will look into this. After further investigation our housekeeping team had a miscommunication about the sofabed they will work harder to avoid this. In future if you notice any deficiencies please contact us immediately so we may fix this while you are here.Have a safe trip home,Guest Services

10/10 Excellent

Dana

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful setting, spacious condo, great location, easy access to Banff
Stayed 3 nights in Aug 2023
Response from Guest Services on 13 Aug 2023
We thank you for your review. We hope to see you back again with us in the Rockies soon. Take care, Guest Services

10/10 Excellent

Elilou mari

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Definitely will be back.highly recommended!
Stayed 2 nights in Aug 2023
Response from Guest Services on 13 Aug 2023
We appreciate your feedback and hope that you are able to come back again soon. Have a safe trip home, Guest Services

6/10 Okay

Emily

Travelled with family
Liked: Cleanliness
Room was adequate and clean. Bed linens and towels were clean but bed linens had some holes. Kitchen was adequately furnished, appliances were functional, coffee in pouches for the coffee maker was a nice touch. Underground parking is terrible - bad lighting, spots that can only comfortably fit compact cars/SUVs, definitely not pickup trucks. Room faced back alley, which meant vehicle and maintenance equipment noise. Mostly OK since we spent most of our time out exploring the mountains and Banff, but for the price, I would not stay here again. Staff were polite.
Stayed 2 nights in Aug 2023
Response from Guest Services on 11 Aug 2023
We thank you for your feedback. In future please contact our front desk team as we may be able to provide you with a different stall but ultimately if your vehicle is too big we do have above ground parking for our guests. Please note that you booked a family unit where the rates have been discounted. We also do our best to make sure that our rates are competitive within the Bow Valley. Have a safe trip home, Guest Services

10/10 Excellent

long

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023
Response from Guest Services on 4 Aug 2023
We appreciate your kind review. We hope to see you back again soon with us in the Rockies.Take care,Guest Services

4/10 Poor

Curtis

Stayed 4 nights in Jul 2023
Response from Guest Services on 11 Aug 2023
We thank you for your review but if there was anything we could have done better please let us know. Take care, Guest Services

10/10 Excellent

Daniel

Stayed 2 nights in Jul 2023
Response from Guest Services on 11 Aug 2023
We thank you for your kind review and hope to see you back again with us soon in the Rockies. Have a safe trip home, Guest Services

8/10 Good

Chris

Stayed 7 nights in Jul 2023
Response from Guest Services on 11 Aug 2023
We thank you for your review. We hope you are able to come back soon. Take care, Guest Services

8/10 Good

Sameena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location to locals sights was convenient. Halal pizza place close by. Easy access from outside. Overall good. Parking was an issue. They gave us under ground parking which was tight and we had a huge car. So we had to park in the open air lot that had minimal spaces so sometimes we didn't find parking.
Stayed 5 nights in Jul 2023
Response from Guest Services on 14 Jul 2023
We appreciate your feedback and are happy to hear that you had a nice vacation with us here in the Rockies. As per parking in future if you are having difficulty please let our front desk team know as we may be able to offer you an overflow stall. We hope to see you back again soon,Guest Services

8/10 Good

Jackie

Stayed 7 nights in Jul 2023
Response from Guest Services on 4 Aug 2023
We appreciate your review. We hope to see you back again soon.Take care,Gust Services

8/10 Good

jason

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Guest Services on 7 Jul 2023
We appreciate your review. We hope to see you back again soon in the Rockies. Have a safe trip home,Guest Services

10/10 Excellent

Rishitha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Has beautiful mountains all around
Stayed 2 nights in Jun 2023
Response from Guest Services on 4 Jul 2023
We appreciate your kind review. It is definitely Paradise in the Rockies! We hope to see you back again soon. Take care, Guest Services

10/10 Excellent

Kaelyn

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed here last year, loved the location and front desk staff and workers were very helpful and kind. Will book again next time we come there.
Stayed 3 nights in Jun 2023
Response from Guest Services on 25 Jun 2023
We appreciate your feedback and are happy to hear that you had a great vacation with us in the Rockies. Take care, Guest Services

10/10 Excellent

chunyan

Stayed 4 nights in May 2023
Response from Guest Services on 25 Jun 2023
We thank you for your review and hope to see you back again in Canmore soon. Have a safe trip home, Guest Services

8/10 Good

Dinh C

Liked: Cleanliness
Stayed 3 nights in Jun 2023
Response from Guest Services on 18 Jun 2023
We thank you for your review and hope to see you back again soon in the Rockies. Take care, Guest Services

6/10 Okay

Christine

Travelled with family, Travelled with pets
Disliked: Property conditions & facilities
We were under the impression that this resort was pet-friendly so we brought our dog. Upon arrival we were rudely told by one of the owners that it isn’t. My son-in-law had to drive the dog back home and arrange care for it. My daughter and her husband turned around and went home with their dog. They drove for 6 hours for nothing. Be careful when you book this resort on-line.
Stayed 2 nights in Jun 2023
Response from Guest Services on 4 Jun 2023
We thank you for your feedback however we are not sure where you saw that this property was Pet Friendly? Please let us know and we will contact our online travel partner to correct this. In future if you wish to bring your pets we do have another property called PRC Annex - Pet Friendly that you and your family will enjoy. It's dedicated to pets.Have a safe trip home we apologize for any misunderstanding, Guest Services

10/10 Excellent

Angela

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent room with everything we needed!
Stayed 2 nights in May 2023
Response from Guest Services on 26 May 2023
We appreciate your feedback and will look forward to seeing you again hopefully soon. Please have a safe trip home, Guest Services

8/10 Good

Ashley

Liked: Cleanliness
Stayed 3 nights in May 2023
Response from Guest Services on 24 May 2023
We thank you for your review. We hope to see you back again soon.Have a safe trip home,Guest Services

6/10 Okay

Ashley

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The location of the property is great for walking to things. However, the pool was ice cold and the tile around it was very slippery and dangerous for kids. The kitchens are needing of repairs. The staff at the hotel front desk were not friendly or aware that the resort club guests have a different front desk to inquire to for assistance, they couldnt even advise to talk to the correct people, just were very unhelpful and unfriendly.
Stayed 2 nights in Apr 2023
Response from Guest Services on 25 Apr 2023
We appreciate your feedbak but if you have any questions or concerns please contact our front desk team immediately so we may help you while you are here. We hope to see you back again in the Rockies soon.Have a safe trip home,Guest Services

8/10 Good

Elis

Stayed 2 nights in Feb 2023
Response from Guest Services on 25 Apr 2023
We thank you for your review.We hope to see you back again soon.Take care,Guest Services

8/10 Good

Catherine

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2023
Response from Guest Services on 7 Feb 2023
We thank you for your review and hope to see you back in the Rockies with us again soon! Take care, Guest Services

8/10 Good

Brenton, Mosgiel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious. Bonus having x2 bedrooms and bathrooms at a moderate price. Well equiped kitchen. Shower door leaked though.
Response from Guest Services on 16 Jan 2023
We appreciate your feedback and are happy to hear that you had a nice vacation with us. We will have our maintenance team look a the shower door thanks for letting us know.Happy New Year,Guest Services

10/10 Excellent

Mikila

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved everything we got and we booked at the perfect time for the price! Gorgeous view of the mountains, and the rainfall shower was a lovely feature after a day of skiing. The basics in the kitchen were perfect for home cooked meals. I will be coming back to this resort in the future.
Response from Guest Services on 10 Jan 2023
We thank you for your kind review. We are so happy that you had a great vacation with us in the Rockies and are looking forward to seeing you back again soon!Happy New Year's,Guest Services

10/10 Excellent

Lana

Travelled with family
Liked: Cleanliness, room comfort
Loved the linens and cleaning supplies in the room. Check in 5 pm and check out 10 am was a little tight- would have liked a bit longer stay. Maybe put the email for check out on the information card we were given on check-in. Loved the hot tub. Will come again!
Stayed 2 nights in Dec 2022
Response from Guest Services on 10 Jan 2023
We appreciate your feedback. We would love to expand our check in and out time but due to staffing it became very difficult to keep up our level of service. Please note that you may request an early or late check out for a fee and we will do our best to accommodate you. When room are ready we also do our best to let our guests check in early. The indoor outdoor hot tub is great during the winter months!Happy New Year,Guest Services

2/10 Terrible

dorcas

Stayed 2 nights in Dec 2022
Response from Guest Services on 10 Jan 2023
We thank you for your review but in future please let us know if you have any issues immediately so we may help you out while you are here.Happy New Year,Guest Services

6/10 Okay

JIllian

Travelled with family
Liked: Cleanliness
Bed hard and uncomfortable and the property needs to be updated for the prices charged
Response from Guest Services on 19 Dec 2022
We thank you for your feedback. Our beds are standard resort issue but we do have memory foam toppers for those that request them. The property does have plans for some common area and unit upgrades. Please note that our rates are very competitive in the Bow Valley rate checks are done daily.Have a safe trip home,Guest Services